Extended Stay America Philadelphia Mt Laurel - Pacilli Place2.5 out of 5.0
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Recent guest reviews
Rude staff, floors in the room were sticky, the one blanket that gave us to sleep had hair all entangled. Absolutely disgusting, shouldn't be a 3 star hotel, more like a .5 star.
You get what you pay for. Check-in was slooooooow. Lobby was dirty. Keys didn't work so we did the back and forth from room to front desk, dragging all our stuff. No coffee pot in the room. No ice available on the property. Bed felt like a metal cot. Noisey hallway until past midnight. Location was convenient. That's about the only plus.
I am used to staying at Marriott properties so maybe I'm a little spoiled? Based on what I thought I was getting I was very disappointed. If you're not staying for more than 7 days you have to pay $10/day for housekeeping, if you want it. If you want fresh linens and towels you can exchange them at no cost by bringing your soiled linens to the front desk. The "grab and go" breakfast is muffins, oatmeal, coffee and fruit. Again, ok if that's what you're expecting but I wasn't. Lastly, the bed was stiff as a board. Extremely bad sleep! I was thinking this place was like a Residence Inn but it's more like a Red Roof Inn. The staff were very nice and accommodating, however, so that made it a little less unpleasant. I will not be staying at an Extended Stay again.
Room was nice other than the floor being sticky in kitchen area and bathroom.
Checked into a room that had no mattress, toilet paper, or any soap and shampoo, and it looked like it wasn't even vacuumed. Switched to a new room that at least had what was missing from the other room, but had a musty old smell. Also the complimentary breakfast was a complete joke. Would not recommend and won't stay there again.
Very nice updated hotel but had to wait at desk for about 15 minutes to check in. Received phone call at 10 in morning notifying us that checkout was at 11 never had that happen before. Overall good experience but better service would have made it great stay
It was comforting and I enjoyed every minute of it! I plan to stay again really soon!
Had a wonderful time room was very good clean and my family had an amazing time as well
Stay there with my family and had a wonderful time room was very clean and comfortable staff was would definitely stay there again
Good service. Hotel was clean. staff was also kind
This hotel was great for my needs. I was looking for a cheap, clean hotel near Prospectors and this one did the trick. The front desk staff was very helpful and polite.
It was very nice. Staff was great and curtious. Very clean and made certain accommodations for us!
Everything was great!... 100% of Excelent, Great location and the staff was very friendly and helpful. The room was clean and neat.
The hotel was nice.. Staff was good.. Room smelled good for a smoking room. looked and appeared clean!
It is a good value but they could include more cable channels and paper towels and maybe a more confortable bed. There was greese on the counter near the stove that should have been cleaned. Overall it was decent, I would stay here again for one or two nights, but not for a week.
I have stayed at this hotel on many occasions actually, and this is only the 2nd time of me having a very terrible experience.. From the moment that I entered my room I discovered something wrong.. i discovered that someone left a dirty towel in my bathroom folded up, to give the impression that it was clean.. The next disaster was arriving to a below zero cold room whose temperature gage read 62 degrees.. I guess this would happen when the cleaning lady obviously left the a/c on all day and night before I arrived.. to top it all off the a/c leaked water all over the rug and the heater button would not turn on to reverse the curse.
1. bathroom fan broken 2. I had to wait 1 hour for a pillow 3. I keep returning soley because of the value and benefits that the hotel give for just $57.00 a night or so, but the hotel really overextends their staff which doesn't allow for them to be there for the guess. On many occasions the staff is doing the laundry in the middle of night and many other duties while trying to answer the phones and check people in... way......way.... too much
1. I have stayed at this hotel now consistantly for well over 4months every weekend and it finally hit me over the weekend that not one person at this hotel ever remembers or greets me using my name.. It is a small thing to I just most, but a BIG THING TO A PERSON WHO HAS CHOSEN TO STAY WITH THIS HOTEL CONSISTENTLY OVER THE LAST 4 MONTHS OR SO... 2. It would also be nice if the hotel actually offered more than one restaurant whose menu is primarily Italian.. A bit limiting to most...One thing, the vent in the bathroom did not work...
1. Both parties have a share in the responsibility of creating a total let down for me on my recent weekend stay at the hotel... I have stayed at the hotel at least 10 times or more & I have never, ever, ever requested a room for a smoker... Well, to say the least I was booked in just that ....A ROOM FOR SMOKERS.....HOW DO YOU ASK DID THIS HAPPEN? EASILY...THE REP NEVER CHECKED TO MAKE SURE THAT THE ROOM WAS A NON-SMOKING ROOM... ON TOP OF THIS... THE ROOM WAS NEVER TRULY CATERGORIZED PROPERLY... 2 HOURS IN A LOBBY WAITING FOR A NEW ROOM....
1. Extended Stay Deluxe along with their sister hotel chain, Extended Stay Hotel need to consider the option of electric sliding doors. It is very frustration to try to open not one but 3 sets of doors with 3 to 4 bags in your hand.. 2. What's with the invisible desk clerks at night. You have to ring for desk clerk any time you want one after 11pm... 3. Considering your hotel chain is competiting how is it that there aren't any extra pillows already placed in every hotel room along with extra dishwashing detergent.