Jesse is PHENOMENAL! One of the best check in experiences I've ever had. Very friendly and helpful.
We were disappointed by staff member, Preston who checked us in to a room that was occupied by another guest. When I went back downstairs to let him know, he had an attitude as if I was lying. Another staff member stepped in to help by issuing me another room. Also, housekeeping did not clean our room on Sunday. I tried calling housekeeping, but no answer. I called the front desk and they we very vague and asked what we needed. We asked for clean towels, which were brought to our room hours after we called.
The receptionist at the restaurant is the rudest that I have encountered in my lifetime. She simply needs to go. I made this reservation several months ago with a request for adjoining rooms, but this request seemed to have been lost at the time of check in. They were able to find rooms next to each other eventually. The hotel is a renovated Radisson that in many places shows a less than stellar remodel. It is a boring sort of place as everything looks the same, but acceptable if you just need a place to stay.
It was expensive and four star ans we expected better service and nice room and bathroom. Floor was threadbare and tub was old and room was lucklaster. No valet parking. Underwhelmed.
Nice place
My request to check out late was turned down despite asking for just 2 hrs extension. That wasn’t cool.
This is an overall fantastic place to stay. The location is centralized in Downtown, parking couldn't be easier (great in/out card system), easy check in and super friendly staff. The room itself was super clean and quiet. Will absolutely be staying here again.
Everything
Close to Target field.
Great place!
It was extremely convenient for us. The service is amazing - it was pouring rain and the front desk clerk lent us two large Radisson umbrellas, which we brought back a few hours later! Big points for that! What I didn't like - the hotel is kind of showing its age and lacking some amenities like water bottles that other hotels offer.
The location was the best thing about the hotel. The rooms were clean and really nice.
Very enjoyable. Perfect accommodations. Staff very friendly,
I got outstanding service from the start to the end, great staff and very helpfull.
Jesse is PHENOMENAL! One of the best check in experiences I've ever had. Very friendly and helpful.
We would like to Thank you for staying at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.
We were disappointed by staff member, Preston who checked us in to a room that was occupied by another guest. When I went back downstairs to let him know, he had an attitude as if I was lying. Another staff member stepped in to help by issuing me another room. Also, housekeeping did not clean our room on Sunday. I tried calling housekeeping, but no answer. I called the front desk and they we very vague and asked what we needed. We asked for clean towels, which were brought to our room hours after we called.
Hi RubenThank you providing your feedback on the recent experience at the hotel. It does not appear that we met expectation by the rating. If you would like to discuss your stay, please reach out to the hotel, and ask for the General Manager.Best regards
The receptionist at the restaurant is the rudest that I have encountered in my lifetime. She simply needs to go. I made this reservation several months ago with a request for adjoining rooms, but this request seemed to have been lost at the time of check in. They were able to find rooms next to each other eventually. The hotel is a renovated Radisson that in many places shows a less than stellar remodel. It is a boring sort of place as everything looks the same, but acceptable if you just need a place to stay.
It was expensive and four star ans we expected better service and nice room and bathroom. Floor was threadbare and tub was old and room was lucklaster. No valet parking. Underwhelmed.
Hi ChayaThank you for taking the time to share your feedback regarding your experience with Royal Sonesta Minneapolis. Your comments are important to us, as they provide us an opportunity to better serve you.In the event you would like to discuss your experience in further detail, please contact the hotel directly and ask for the General Manager.Best regards
Nice place
Hello Jason, Your fabulous rating of the hotel is greatly appreciated!Look forward to seeing you soon!
My request to check out late was turned down despite asking for just 2 hrs extension. That wasn’t cool.
This is an overall fantastic place to stay. The location is centralized in Downtown, parking couldn't be easier (great in/out card system), easy check in and super friendly staff. The room itself was super clean and quiet. Will absolutely be staying here again.
Hi Tiffany, Thank you for the 5 out of 5 rating of your recent experience with us. We look forward to the opportunity in welcoming you back to the hotel in the very very near future.Best regards