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Recent guest reviews

It was convenient for doing all things we had planned without having to drive everywhere.

The room was more than we expected. It was nice to be in walking distance of so many places

The location of the hotel is great. However, nothing about the hotel itself is good. Our room was so dirty. There was other people’s clothing left in it, hair ties on the floor, the coffee cups were all stained with coffee or lip prints. The shower curtains were all stained with mold and/or dirt, plus there was hair in the shower. The dishwasher in our room was broken. In the hotel itself, the “fitness room” was a joke. There’s one treadmill that barely goes above a jog, no free weights or floor space to do anything cardio or body weight, no towels or water, and the TV only turns on one channel, Spectrum news. Overall, everything about the hotel was incredibly disappointing.

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I liked the area the hotel was in - lots to do within walking distance. We did not like the check-in. The woman working the desk never greeted us in the 3 times we went to the front desk. Never a "hi" or "what can I help you with". Not even a smile. Very unwelcoming. We felt like we were putting her out by having her do her job.

I found the lack of a channel guide for the tv frustrating at best

It isn't anything fancy but it was a great stay, clean, great location, and good price.

We love staying here!

I like the hotel Suites which is my favorite in Duluth. But staff's interactions with us were not good. Even receptionists were not kind or friendly. It's ok to smile to welcome the guests, no? I'd still go back. We liked our room and the pool. And the location is very good, too.

This hotel has gone into a freefall since my last stay! There was no weekend housekeeping staff, towel service was self serve at the front desk only, there was no extra toilet tissue or Kleenex in the room, the toilet seats were broken in both restrooms, the door frame to the corridor was bent and see through, someone pooped in the hot tub, and with no weekend staff it was closed from Saturday morning on. For $240 a night it was an agonizingly horrible weekend!

Quiet and clean. Didn’t like the feel of the old warehouse building remodeled into a hotel. No windows in the room. Could use updating.

I loved the old building and how unique the hotel is. The window in one room did not shut and it was very loud.

The Suites does not mention that many rooms do not have windows. The fridge was so loud that it was hard to sleep. The beds were old, squeaky, lumpy, and felt like hammocks, you constantly rolled into the middle. It was such an unpleasant stay. We ended up moving to a different hotel after one night, there was no way we could stay more than that. Also, it wasn’t very clean.

I thought the property was just fine. I love the repurposing of an old building into another use.

Excellent location and very cool rooms. Pull out sofa bed was broken and extremely uncomfortable. Temperature in the room was difficult to regulate so we froze the first night and were overheated the second night no matter how much we changed the thermostat. Great pool area!

This is our second time staying at the suites. It is pet friendly which is nice. The rooms are clean and having a mini kitchen and full size refrigerator is a plus.

Lake Avenue S. Duluth MN

Room options

Studio Suite, 1 Queen Bed

1 Queen Bed | Sleeps 2

Suite, 1 Bedroom, 1 King Bed

1 Double Sofa Bed and 1 King Bed | Sleeps 4

Suite, 2 Bedrooms, 1 King Bed, Accessible

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Studio Suite, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for The Suites Hotel at Waterfront Plaza

Everyone (23) Couples (8) Family (18)
4
Family

It was convenient for doing all things we had planned without having to drive everywhere.

By on Nov 27, 2022

Review comment responded on Nov 28, 2022

Thank you for your review. We are glad your stay was enjoyable.

4
Partner Couples

The room was more than we expected. It was nice to be in walking distance of so many places

By on Nov 25, 2022

Review comment responded on Nov 26, 2022

Glad to hear you enjoyed the stay!

2
Family with small children

The location of the hotel is great. However, nothing about the hotel itself is good. Our room was so dirty. There was other people’s clothing left in it, hair ties on the floor, the coffee cups were all stained with coffee or lip prints. The shower curtains were all stained with mold and/or dirt, plus there was hair in the shower. The dishwasher in our room was broken. In the hotel itself, the “fitness room” was a joke. There’s one treadmill that barely goes above a jog, no free weights or floor space to do anything cardio or body weight, no towels or water, and the TV only turns on one channel, Spectrum news. Overall, everything about the hotel was incredibly disappointing.

By on Oct 31, 2022

Review comment responded on Nov 1, 2022

We apologize that your stay was a not what you expected. We are not showing that you brought your concerns to the Front Desk to help resolve. We may have been able to move you to another condo. We will certainly bring your concerns to our housekeeping department and condo owner to address.

5
Business Business

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By on Oct 18, 2022

Review comment responded on Oct 19, 2022

Thanks for the rating!

3
Friends

I liked the area the hotel was in - lots to do within walking distance. We did not like the check-in. The woman working the desk never greeted us in the 3 times we went to the front desk. Never a "hi" or "what can I help you with". Not even a smile. Very unwelcoming. We felt like we were putting her out by having her do her job.

By on Oct 17, 2022

Review comment responded on Oct 19, 2022

Thanks for giving us the feedback we will discuss this with our teams.

4
Friends Business Business

I found the lack of a channel guide for the tv frustrating at best

By on Sep 22, 2022

Review comment responded on Sep 23, 2022

We appreciate the feedback and will bring it to our team.

5
Family

It isn't anything fancy but it was a great stay, clean, great location, and good price.

By on Aug 10, 2022

Review comment responded on Aug 13, 2022

Thank you for taking the time to give us your feedback!

5
Family with small children

We love staying here!

By on Jun 16, 2022

Review comment responded on Jun 17, 2022

Thank you for your review.

5
Everyone

By on Jun 9, 2022

3
Partner Couples

I like the hotel Suites which is my favorite in Duluth. But staff's interactions with us were not good. Even receptionists were not kind or friendly. It's ok to smile to welcome the guests, no? I'd still go back. We liked our room and the pool. And the location is very good, too.

By on Feb 17, 2022

Review comment responded on Feb 17, 2022

Thank you for your feedback. We are addressing your concerns.

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