8/10 Good
Kristen
Jan 27, 2026
Liked: Cleanliness, property conditions & facilities
Our flight was canceled, leaving us unexpectedly stranded in Minneapolis overnight. After searching for highly rated hotels in the area, we chose the Hyatt Regency Minneapolis, and in several ways it was the right decision. The staff were truly exceptional. While we were still en route, the front desk manager was texting with me to answer questions about dining options, which was incredibly reassuring after a long and stressful travel day. Upon arrival, that same manager promptly checked us in and went above and beyond by providing every toiletry they had available, as the airline did not return my luggage and I had nothing but my purse. Their empathy and professionalism made a frustrating situation much easier to handle. The room itself was decent—though I’m not convinced it truly qualified as a “suite”—but it was spacious, which I appreciated after spending the entire day in airports. The bathroom was a highlight, with an excellent shower and very nice overall accommodations. The bed was comfortable, though the pillows were too soft for my preference. Unfortunately, the hotel restaurant was a major disappointment. The on-site menu was entirely different from what was advertised online, something I only realized once the food arrived in my room. The offerings were extremely limited and consisted of pre-prepared meals that felt comparable to cafeteria food. Despite including a well-poured glass of wine, the to the total with tip came to $100, which felt completely unjustified
Kristen
Stayed 1 night in Jan 2026
