Room has cigarettes smoke
I liked the location and the room was great. Parking was pretty good too.
The room itself was small but actually nice when you're inside. The website didn't say anything about a $50 deposit, however, and when they say checkout time is 11am they mean it!
Absence of towels on third day, non existent breakfast ( only coffee )
Stains on sheets and blankets, only one wash rag and only 2 small pillows.
The regerator had dust on it and the inside had not been wiped.
Hotel was rated a 2 star which was far too generous based on the conditions. I would have given it a 1 star at best.
A three story hotel without a elevator is a joke specially for old people. Everything is out dated. Can’t even open the refrigerator cause never been defrosted who knows how long.
My inly problem was the staff that worked in the office was rude and impatient
Americas Best Value Inn Milpitas Silicon Valley places you within a 15-minute drive of popular attractions such as Santa Clara Convention Center and Levi's Stadium. Each of the 82 rooms at this motel includes a refrigerator, a microwave, and a coffee maker.
Americas Best Value Inn Milpitas Silicon Valley's 82 rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, ceiling fans, and desks are other standard amenities.
Guests of Americas Best Value Inn Milpitas Silicon Valley enjoy access to free WiFi in public areas, a business center, and coffee in a common area. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out and laundry facilities.
Room has cigarettes smoke
I liked the location and the room was great. Parking was pretty good too.
The room itself was small but actually nice when you're inside. The website didn't say anything about a $50 deposit, however, and when they say checkout time is 11am they mean it!
Dear guest, Thank you for taking the time to review your stay with us. We appreciate you telling us that the room, although small, was to your liking. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. Your feedback about the deposit is duly noted. Like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately on check-out. We apologize if you were not made aware of the deposit in advance of your visit, and we will work on making this policy clearer before booking. We have also noted your comment about our check-out timing. Please know that we do need to enforce the check-out time so that rooms can be inspected for cleanliness and are ready for our incoming guests in the desired condition. We sincerely hope that these aspects of your visit did not detract from the overall experience too much. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area. Best regards, Customer Care Team
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back for another pleasant stay during your next trip to the area. Best regards, Customer Care Team
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards, Customer Care Team
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We hope your stay was pleasant and everything was in order. It was a pleasure to host you, and we look forward to having you back soon. Best regards, Customer Care Team
Absence of towels on third day, non existent breakfast ( only coffee )
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the service that you received from housekeeping, and we are sorry that our breakfast fell short of your expectation. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We do review our breakfast selection regularly, and we will keep your feedback into consideration when next doing so. We will also ensure that our housekeeping team members are aware of your comments, and are more conscious of this going forward. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best regards, Customer Care Team
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked the room, and it's nice to read that our location and parking facility suited you. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best regards, Customer Care Team