The service and staff were absolutely amazing! They were so friendly and accommodating in every way. The only thing I would say is a slight miss is that the food and drinks could have been better.
Beautiful
The only bad thing i have to say is that when i checked in, it was one of the worst experiences ever! I was told by one of their "concierge" people tbat after i checked in at the registration desk that someone would tell me everyhtingni needed to know about the property, what was included and what wasn't, where everything was located, etc... Well i got through checking in and then i was sent to a desk to get my Covid test appointment made and that was it. Nobody spoke to me after that. Nobody showed me around, nobody helped me with anything like they said they were going to. I had to ask a random worker where the pools were located and they were nice enough to show me where they were. The 3 best parts about my hotel experience were the entertainment staff, room service pancakes and french fries, and the maid service was exquisite! I had one lady in particular that cleaned my room almost every single day. She was super nice and always knew i needed/wanted extra washcloths since the first day i asked. The entertainment staff (Alex and Jesus especially) were super nice and fun. They were very personable and had great attitudes toward everyone.
Great staff. Poor quality of food
I was disappointed that we could not use the Beach due to the overwhelming force of the breaking waves. When I made the reservation we were told the beach was accessible. I did not like the pressure to sign up and view their presentations to purchase time for future stays. The restaurants were simply ok. I was served raw fish at Don Diego’s. I would not recommend and won’t return.
I loved everything! It’s beautiful and everyone is so kind and friendly and always there to help if needed
The staff was friendly, great! The room service was excellent. Clean room, good food, beautiful hotel.
Everything was perfectly safe and clean. Taking the Pandemic regulations very seriously.
We just got back from a trip. Their service was extremely wonderful everybody was friendly and nice not a single unhappy a person worked at the resort because of that it made staying there worth it. Our room was great to speak with two rooms- Living room with kitchen, two bathrooms And then the bedrooms Even though it was on the older sid, the fact that we had two rooms made it all worth it. When you would order drinks at the pool or food, they didn’t have a top for you to sign in on a temperature actually really liked. Were able to just tap freely here in there. There was middle aged Female attendant at the adult pool who served us drinks and food and probably was one of the nicest people with the warmest smile I’ve ever met. You don’t see female pool bartenders me or servers at Mexico resorts too oftenand she was really great. The only reason why I guess there was hurting OK ready and was just because of the food. It just wasn’t that great in general. Although with the staff being as wonderful as they were it made it worth it I just wish a little more variety in their menu was available. The same things that were served at the pool were the only things available in the whole resort other than breakfast. Tell me food is important so that’s my personal rating. The location was good it was within walking distance of places downtown. So if that’s your main focus this is a great spot
Close to the action. Staff was very helpful and friendly.
From the moment we arrived at the resort, we werr treated with kindness and respect. The staff is amazing and so friendly upon every encounter. The food and service was top notch! Close to town and very welcoming. Would definitely stay again next time we visit.
Our first time out in a year and the place felt safe, but also lovely, inviting, friendly, caring and well done at every level. The place is a gem, really two resorts, one in the hills overlooking the bay, and another with pools on the beach. The staff is friendly and helpful, quick and responsive. There really are 7 restaurants, from a cupcake cafe (lattes) to an Italian and beachfront bistro. Each one unique. The staff are all trained in COVID precautions and they help the guests follow them. Far exceeded expectatations and we look forward to returning.
Location was perfect. You can walk from hotel to downtown Cabo and/or the marina. Lots of activities at your fingertips.
The staff were all very polite and helpful. The food was great, not one bad meal at any restaurant for the entire 7 days.
Close to downtown shops, and beach. Employees are helpful and friendly
Great experience at this location. Very close to the marina and other activities.
Service was excellent, drinks where weak, just had to order an extra shot w/ each one...
Located in Pedregal, Sandos Finisterra All Inclusive is within a mile (2 km) of popular sights such as The Arch and Lover's Beach. This 272-room, 4-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. This property is home to 5 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
All 272 rooms feature free minibar items, furnished balconies, and coffee makers. Guests can expect free WiFi and 39-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Guests of Sandos Finisterra All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.
The service and staff were absolutely amazing! They were so friendly and accommodating in every way. The only thing I would say is a slight miss is that the food and drinks could have been better.
Beautiful
Thank you for your fantastic review. We're glad to know you had a wonderful time at Sandos Finisterra. We all hope you can come back again soon to this, your home away from home. Kind regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
The only bad thing i have to say is that when i checked in, it was one of the worst experiences ever! I was told by one of their "concierge" people tbat after i checked in at the registration desk that someone would tell me everyhtingni needed to know about the property, what was included and what wasn't, where everything was located, etc... Well i got through checking in and then i was sent to a desk to get my Covid test appointment made and that was it. Nobody spoke to me after that. Nobody showed me around, nobody helped me with anything like they said they were going to. I had to ask a random worker where the pools were located and they were nice enough to show me where they were. The 3 best parts about my hotel experience were the entertainment staff, room service pancakes and french fries, and the maid service was exquisite! I had one lady in particular that cleaned my room almost every single day. She was super nice and always knew i needed/wanted extra washcloths since the first day i asked. The entertainment staff (Alex and Jesus especially) were super nice and fun. They were very personable and had great attitudes toward everyone.
Thank you for sharing this review. Please accept our apologies, since this situation clearly does not reflect the values and level of service we are committed to providing. Be sure we will work immediately to improve in order to provide the best travel experience. We're so glad to know you loved the pancakes, fries, and the service provided by the entertainment staff. We all hope you can come back again soon to this, your home away from home. Best regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
Great staff. Poor quality of food
Dear guest, Thank you for sharing your comments with us. Our main objective is to provide a nice, fun, and safe stay for you. We are sorry to read we could not do that for you since we didn't cover your expectations about food quality. Be sure our team will know about your valuable feedback and work immediately to keep improving to deliver the best level pf service as you deserve. I hope you can give another opportunity to be your host and demonstrate our true level of service. Kind regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
I was disappointed that we could not use the Beach due to the overwhelming force of the breaking waves. When I made the reservation we were told the beach was accessible. I did not like the pressure to sign up and view their presentations to purchase time for future stays. The restaurants were simply ok. I was served raw fish at Don Diego’s. I would not recommend and won’t return.
Dear Guest, We're sorry to read we did not explain in detail about the beach access. Our resort is located in front of the Pacific Ocean at one side and also do we have an amazing marina view on the Sea of Cortez at the other side. The beach is accessible to walk, to enjoy the hammocks, to lie on the sun beds and enjoy drinks and snacks, nevertheless the Pacific Ocean is dangerous to swim due to the strong undercurrents and that is why the access to the water for your own safety is denied. Our intention is never to make you feel pressured to become part of the Royal Elite family, but letting you know the exclusive benefits of an enhanced experience at Sandos Hotels and Resorts. We apologize if the sales rep did not make you feel intrigued or happy about being part of a special membership program, rest assured this comment will be addressed to the entire sales team. We have just hired a new executive chef and will work immediately with our kitchen staff to improve flavors and presentations as well as to provide you delicious meals in all the restaurants we offer to our visitors. I hope you can give us another opportunity to be your host and demonstrate you the real level of service we are usually known for. Kind regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
Thank you for rating us with this score. Please, let us know more about your experience. Best regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
I loved everything! It’s beautiful and everyone is so kind and friendly and always there to help if needed
Thank you for your fantastic review. We're glad to know you had a wonderful time at Sandos Finisterra. It's great that you loved the resort and the service provided by everyone on the staff. We all hope you can come back again soon to this, your home away from home. Kind regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
The staff was friendly, great! The room service was excellent. Clean room, good food, beautiful hotel.
Thank you for your fantastic review. We're happy to know you had a wonderful time at Sandos Finisterra. It's great that you loved the resort, rooms, food, room service, and the service provided by the staff. We all hope you can come back again soon to this, your home away from home. Warm regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
Everything was perfectly safe and clean. Taking the Pandemic regulations very seriously.
Thank you for your great review. We're happy to read you had an amazing stay. It's fantastic that you loved the resort, its cleanliness, and health protocols. We all hope you can come back again soon to this, your home away from home. Kind regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
We just got back from a trip. Their service was extremely wonderful everybody was friendly and nice not a single unhappy a person worked at the resort because of that it made staying there worth it. Our room was great to speak with two rooms- Living room with kitchen, two bathrooms And then the bedrooms Even though it was on the older sid, the fact that we had two rooms made it all worth it. When you would order drinks at the pool or food, they didn’t have a top for you to sign in on a temperature actually really liked. Were able to just tap freely here in there. There was middle aged Female attendant at the adult pool who served us drinks and food and probably was one of the nicest people with the warmest smile I’ve ever met. You don’t see female pool bartenders me or servers at Mexico resorts too oftenand she was really great. The only reason why I guess there was hurting OK ready and was just because of the food. It just wasn’t that great in general. Although with the staff being as wonderful as they were it made it worth it I just wish a little more variety in their menu was available. The same things that were served at the pool were the only things available in the whole resort other than breakfast. Tell me food is important so that’s my personal rating. The location was good it was within walking distance of places downtown. So if that’s your main focus this is a great spot
Thank you for sharing your comments and valuable feedback. We are happy to read you had a great time at Sandos Finisterra, overall. It's great that you loved the resort, location, rooms, drinks, and the service provided by everyone on the staff, especially from Norma, the waitress at the pool. We are very sorry to read we could not cover your food expectations because of what you feel like limited options. Our Executive Chef and everyone on the kitchen team he leads are always happy to know more about your experience and personal preferences, to deliver the food you like the most the exact way you like it. It's a shame we didn't know about your needs while you were here to please you as you deserve. Do not ever hesitate to let us know how can we improve your experience. At Sandos Finisterra we're always attentive to your comments and happy to improve. We all hope you can come back again soon to this, your home away from home. Best regards Nicki Van den Auwelant General Manager | Sandos Finisterra Los Cabos
Thank you very much for appreciating the service and the staff during your recent stay with us. We appreciate your positive comments and hope you will visit us again soon and let us know which drinks and food you like to make your next Sandos vacation even better! Best regards, Your Sandos Finisterra Team