Early checkout and late checkin times which don’t make sense. Other hotels don’t have that early of a checkout time and that late of a check in time. There’s no hotel parking lot, you have to find a public parking lot nearby to park or you have to use their valet service.
Surrounding area has a lot of construction going on which makes uber pickup very inconvenient. Tower 3 rooms needs a lot of updating. Room upgrade wasn't really an upgrade. View may be a bit better but the rooms are very bad compared to Tower 1. Tower 3 rooms have strong weed smell through the AC vent. If you have a family then don't get an adjoining room. We got one such room and it was extremely noisy even after midnight.
Area around the building was under construction and was hard to drive around. However no bigger issues.
Hella close to strip. And affordable
Only reason I give the area around the property a 5/10 is due to a lot of construction going on in the area. It’s very hard to get rides and even get to the property. There is paving going on everywhere from the Formula 1 race coming in November. Once it is all done it will be great!
I love apartment, view from the window, Big bathroom, saloon and master bedroom. Great swiming pool and also view on the strip. Great Hotel and very kind hotel staff !!!
Location was great. Rooms are big. Overall, it is a chill and comfortable hotel.
Construction. Had to walk in an unsafe walkway at night to get back to the property. Didn't realize it was a time share so was pressured to take the tour. Although my mattress was comfortable it was a pull out couch. I wouldn't go back.
Great property close to everything we wanted to do. Liked having a kitchen to cook in.
Friendly staff and clean hotel.
Outdated property that need major overhaul. Noise travels. Expensive resort fee for Wi-Fi.
I loved the staff check-in hosts and valet however house keeping was very rude and basically ran me out of hotel
The rooms were very clean and spacious. And the best part it’s right on the strip!
Location was very good and the fitness center was amazing.
This property was in a great location. Easy to get to the Las Vegas strip mall like five minutes walk.
Pillows had blood spots and bidy started itching when I when under the sheets
Located in Las Vegas Strip, Hilton Vacation Club Polo Towers Las Vegas is within a 10-minute walk of popular sights such as MGM Grand Garden Arena and Miracle Mile Shops. This 3.5-star hotel has 829 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport down comforters and bathrooms offer free toiletries. Balconies, refrigerators, and microwaves are other standard amenities. Limited housekeeping is available.
At Hilton Vacation Club Polo Towers Las Vegas, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Valet parking is available for USD 20.00 per night. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a gym, a 24-hour business center, and laundry facilities.
Early checkout and late checkin times which don’t make sense. Other hotels don’t have that early of a checkout time and that late of a check in time. There’s no hotel parking lot, you have to find a public parking lot nearby to park or you have to use their valet service.
Thank you for taking the time to share comments about your recent stay with us at Polo Towers. We regret to hear the service received failed to meet expectations. Our team will absolutely learn from your constructive feedback and use it to improve moving forward.
Surrounding area has a lot of construction going on which makes uber pickup very inconvenient. Tower 3 rooms needs a lot of updating. Room upgrade wasn't really an upgrade. View may be a bit better but the rooms are very bad compared to Tower 1. Tower 3 rooms have strong weed smell through the AC vent. If you have a family then don't get an adjoining room. We got one such room and it was extremely noisy even after midnight.
Thank you for taking the time to provide us this detailed feedback. Our team will absolutely learn from your constructive feedback and use it to improve moving forward. We hope to welcome you back soon!
Thank you for staying at Polo Towers, hope to welcome you back soon.
Area around the building was under construction and was hard to drive around. However no bigger issues.
Thank you for your 5-star rating! We hope to provide you with another amazing experience on your next visit.
Hella close to strip. And affordable
Thank you for your 5-star rating! We hope to provide you with another amazing experience on your next visit.
Only reason I give the area around the property a 5/10 is due to a lot of construction going on in the area. It’s very hard to get rides and even get to the property. There is paving going on everywhere from the Formula 1 race coming in November. Once it is all done it will be great!
Thanks for taking the time to let us know about this issue. We are diligently doing everything possible to communicate any/all impact to our guests. This is estimated to be a 15 month project. During this time, we invite you to consider other Hilton properties in Las Vegas. Though we missed the mark during this stay, sure hope you will consider us again after completion and enjoy the new shopping and dining options in the immediate area and allow us to provide a more pleasant and relaxing stay. Thank you for taking the time to give us your feedback.
I love apartment, view from the window, Big bathroom, saloon and master bedroom. Great swiming pool and also view on the strip. Great Hotel and very kind hotel staff !!!
Thank you for taking the time to provide us your feedback. We are so glad you enjoyed our resort and we had all that you needed for a wonderful stay! We hope to provide you with another amazing experience on your next visit.
Thank you for staying at Polo Towers, hope to welcome you back soon!
Location was great. Rooms are big. Overall, it is a chill and comfortable hotel.
Thank you for your feedback and 4-star rating! We hope to provide you with a 5-star experience on your next visit.-(KG)
We regret to hear of your 1-star rating. If you have additional feedback for us, feel free to reach out to us directly. This feedback will be used to improve future resort stays.