Due to security, the front door was locked so I had to wait outside awhile before staff returned to open the door. The elevator door would not close. The white towels looked dirty grey an dingy. The breakfast was meager. The room was extremely over priced at $248 fir one night.
AVOID THIS PROPERTY! First, it is located in a bad part of town....don’t walk outside at night. Hallways smell, people moaning in pain in their rooms, and not ideal location for peace and quiet. The hotel is across street from the Sunrise ER and you hear sirens all night. It is a fairly small room not meant for extended periods of time in the room. Nearest ATM is located several blocks away. The staff is friendly and the manager did refund two nights stay after several phone calls and a couple hours of effort/follow up. This kind gesture and friendly/helpful staff did give it a boost/redeeming value which I did greatly appreciate. I would still downgrade this hotel to a single star. ***BOTTOM LINE*** AVOID THIS HOTEL
Has everything you need. Fridge, plate stove, ac/heat, laundry.
I had to buy some bleach and clean the room. I asked for a set of the dishes they let you use super dirty. I would not stay here again.
I’m not sure if I ever have a bad review. My son and I stayed here only to sleep for a couple of hours before heading back on the road in the morning. Needless to say I did not sleep. The room smelled strongly of stale cigarettes (a non smoking room), the comforter smelled the same as if it had not been washed so I took it off and was cold all night. I got up to take a shower ~ no Shampoo & conditioner, nothing other than soap to wash your hands. I changed the toilet paper when I go there for there was only 2 sheets on the roll. In the morning I went to look for a fork in life and there is nothing....AT ALL in the kitchen. The breakfast in the morning was basically oatmeal or a muffin. This hotel has a good reputation of where I’m from New Jersey so I took that into account all staying here. I would never stay in this hotel again.
They cancelled the reservation at the last minute even it is paid
The room had absolutely nothing in it, you literally need to bring everything with you, coffee maker, hangers, dishes - there's nothing!!
Since I was in a rental car, the staff at the front desk was kind enough to hold onto my luggage and backpack after I had checked out already. I didn't want to risk my belongings stolen in the rental car until I was finally ready to leave at night and return the car at the airport.
The hotel looks nice from the outside but when you go inside it’s a complete disappointment. The hotel needs to be updated. There is no house cleaning. I will definitely never stay here again.
I will stay again however make sure u go food shopping first there’s an stove in the room .
Cost cutting is evident everywhere. Utensils were not in the room - we were asked to pick it from reception only when asked. Same with coffee machine. Sofa bed was in the room but no bedding or cover sheets. Only one bathing soap and small pack of shampoo No muffins during break-fast. Upon asking, someone removed it from closed cabinet and handed over. Overall this was disappointing.
Good hotel to stay. Got Kitchen. This hotel is far from Strip. Good Staff. Clean room. Plenty of parking available
I was really disappointed with this hotel and would avoid it. I knew I was in trouble when I was checking in and the receptionist was deflecting a complaint from another guest about their unsatisfactory room. It needs renovation badly. They stated up front no service would be performed in the room unless I was there 7 or more nights. Unwelcome surprise... I was afraid to touch the carpet. The towels and sheets old/stained. The location hardly warranted the price. Beware. There is nothing they can do to make it better other than strip 1995 out of there and start over.
Hotel is el-dumpo. There is a no-smoking policy but it's not enforced. All 3 floors are smokey & it permeates all the rooms. Tried 3 rooms. A/C didn't work in one, chain smoking dump ( 2 lights didn't work..no remote etc). in # 2 & reluctantly took the 3rd room. They advertise a Gym... but they don't have one. Never again............
The hotel room was clean and built in kitchen was a good amenity. Worth the money
the first desk clerk was too serious and stiff during checkin. The hotel itself is lacking in many areas including quality of furnishings and decor however I was able to sleep.
Manager was not very helpful even though the room that they gave us was not what we reserved.
Hotel overbooked so they did not hold our reservation. Said they had room for us at a "sister property" about 5 miles away. But when I called there to confirm, they were also overbooked and did not hold the reservation. The whole idea of a reservation is to HOLD it. So this place is just unethical. Stay away and they should be removed from those doing business on Orz. As a side note: the trash cans were overflowing everywhere and it smelled terrible.
Located in Winchester, Extended Stay America Suites Las Vegas Midtown is within 2 miles (3 km) of popular attractions such as Las Vegas Convention Center and University of Nevada, Las Vegas. This 124-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 124 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Suites Las Vegas Midtown offers an outdoor pool, free WiFi in public areas, and a spa tub. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and a picnic area.
Due to security, the front door was locked so I had to wait outside awhile before staff returned to open the door. The elevator door would not close. The white towels looked dirty grey an dingy. The breakfast was meager. The room was extremely over priced at $248 fir one night.
AVOID THIS PROPERTY! First, it is located in a bad part of town....don’t walk outside at night. Hallways smell, people moaning in pain in their rooms, and not ideal location for peace and quiet. The hotel is across street from the Sunrise ER and you hear sirens all night. It is a fairly small room not meant for extended periods of time in the room. Nearest ATM is located several blocks away. The staff is friendly and the manager did refund two nights stay after several phone calls and a couple hours of effort/follow up. This kind gesture and friendly/helpful staff did give it a boost/redeeming value which I did greatly appreciate. I would still downgrade this hotel to a single star. ***BOTTOM LINE*** AVOID THIS HOTEL
Brian, thank you for being our guest. We are sorry to know you were unhappy with our location. Please also accept our apologies for the odor in the hallways. Your feedback is shared with our housekeeping team for review and action. It was disappointing to read about the impact the noise issue had on your stay, and we are sorry for the disturbance you experienced during your rest. We wish we had an opportunity to address this and make your experience a relaxing one. We also regret your displeasure with the overall size of your suite. Please stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Has everything you need. Fridge, plate stove, ac/heat, laundry.
Thank you for staying with us at Extended Stay America. We are delighted we met all of your expectations and that you were impressed with all the amenities in your room. It was a pleasure to serve you, and we look forward to seeing you again soon. Sincerely, Hotel Management
I had to buy some bleach and clean the room. I asked for a set of the dishes they let you use super dirty. I would not stay here again.
Shauna, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I’m not sure if I ever have a bad review. My son and I stayed here only to sleep for a couple of hours before heading back on the road in the morning. Needless to say I did not sleep. The room smelled strongly of stale cigarettes (a non smoking room), the comforter smelled the same as if it had not been washed so I took it off and was cold all night. I got up to take a shower ~ no Shampoo & conditioner, nothing other than soap to wash your hands. I changed the toilet paper when I go there for there was only 2 sheets on the roll. In the morning I went to look for a fork in life and there is nothing....AT ALL in the kitchen. The breakfast in the morning was basically oatmeal or a muffin. This hotel has a good reputation of where I’m from New Jersey so I took that into account all staying here. I would never stay in this hotel again.
Thank you for your review of your stay. We apologize for the housekeeping service issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with the appropriate team for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
They cancelled the reservation at the last minute even it is paid
The room had absolutely nothing in it, you literally need to bring everything with you, coffee maker, hangers, dishes - there's nothing!!
Thank you for being our guest. We are sorry for the issues you had during your stay and the inconvenience caused due to our hotel policies. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Since I was in a rental car, the staff at the front desk was kind enough to hold onto my luggage and backpack after I had checked out already. I didn't want to risk my belongings stolen in the rental car until I was finally ready to leave at night and return the car at the airport.
Alexander, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
CoSteina, thank you for evaluating your experience at our hotel. We are disheartened to know you felt that the suite did not merit the rate you paid. We apologize for the unclean towels and the issue with the elevator. We will surely discuss this with our housekeeping and maintenance teams for their review and action. Your comments for the grab-and-go breakfast will be utilized to enhance our breakfast choices. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management