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Plaza Hotel

3.0 out of 5.0

Recent guest reviews

The only good thing about this hotel is the nightly rate. Needs a lot of work. Very dated and dirty. Only stay here if it is your last choice. Staff was nice. Bed was very comfortable. Overall not a good stay.

I was arriving late and called in advance to make sure the shuttle from the airport would still be running. They told me it only ran till midnight, but if I arrived before then, it would be no problem. My flight landed at 11:45 PM, I called and they told me to call back when I had my bag. I got my bag at 12:02 and called immediately. They told me (unapologetically) that the driver had gone home. I had to take a cab to the hotel. This was one of the two main reasons I booked there. The other reason was that they served a full breakfast and I had a two hour drive in the morning to see my son graduate. I received a call WHILE IN FLIGHT THE DAY OF TRAVEL that they were no longer serving breakfast there. They had three weeks to let me know this. Their only accommodation for this was to "let me" rebook somewhere else without a cancellation fee. Not easy to do after midnight after a full day of travel. The frazzled desk clerk had been yelled at all day by angry guests. He "upgraded" me to another room. The room smelled of mold, had numerous items falling off the walls. The moulding was peeling and moldy. The door had a 1/8" gap which let light in from the hall. The slide lock on the door was broken. Two of the four lamps in the room didn't work, and it included the cheapest, crap recycled soap and shampoo I've ever seen in a hotel room. Don't stay here. It's a great property run like a slum.

Extremely rude and unprofessional service, they will charge you extra hidden fees once you are there, that are never mentioned before. Defrauding customers is not the way to run a business. Once I got there and found out I had to pay 30% more than what I had already paid, I demanded a refund, which they refused to give. What they did was plain blackmail: either you pay more than what you already paid, or we will steal your money and you will have to go stay at another motel and thus pay double. Avoid like the pest

My husband and I stayed at this hotel for 1 night before we caught a flight out of KCI. The staff was very nice and made us feel welcome. The guy at the front desk and the girl that made our drinks went above and beyond to make sure everything we needed was taken care of. The room was clean and was exactly what we needed for the night. The shuttle the next morning was ready to go at 4:20 a.m. as promised so we could catch our 6 a.m. flight. We are staying here again in a few weeks before we fly to Las Vegas for a few days.

I stayed on January 13, 2017, just one night. They had charged my account 3 times. Was told I was getting a credit for the 2 additional charges. Instead, I was charged have been hit with 4 charges to my checking account. It has cost me now $532 for a one night stay. It is now January 24, 2017 and still no credits to my account.

Very personal hotel; the rooms are very clean. The staff went above and beyond to make sure our stay was perfect. It reminds me of a historic Williamsburg hotel, very much like a bed and breakfast. Keep in mind the interiors have older furniture, but it all looks to be in great condition. This is our second time staying here and we will stay here again.

Terrible! This is not a hotel that you go to sleep at, this is a hotel that you go to for a park and fly. There was nothing nice about this place, cold showers. Nasty blankets something you might give your dog but I wouldn't. Wall paper coming down. There were only 2 parking places available, cars next to our window. Cars right next to doors. If a fire truck had to get to the building it couldn't. A fire inspector needs to walk through the building.

Horrible place. The lady at the front desk was rude when I asked for fresh food. The hot tub is very outdated and the Jets sound horrible. This hotel needs some serious repair. The booths in the dining room are torn up. There is carpet coming up and tiles are cracked and broken. The website says breakfast buffet, however it was cereal and gross eggs and sausage. The toaster only toasted one side of the bread and the milk jug is VERY unsanitary!! I have stayed here twice and it's horrible both times. Need better everything as this hotel doesn't even deserve a 1 star and the price is too high for the quality of everything.

I paid to park here to fly out of the Kansas City Airport. They did have a shuttle that took you there and was supposed to pick you up (which ran until midnight). They took my flight information when I dropped my car off. When I returned to Kansas City, I called the hotel for 45 minutes, they never answered the phone and never picked me up at the airport. I ended up having to take a cab and pay for it to get back to my car. I went in to speak with the front desk, and was greeted by an grungy, unprofessional looking male who tried calling the phone and it didn't ring. I was then greeted by another male who identified himself a the "owner's son." He was very rude, unapologetic, unprofessional and even gave me a hand motion to leave. He had no reason for why the phone was not ringing and even told me I should have caught a ride from another hotel (which I had asked 2 other hotel drivers at the airport and they would not take me). I asked to be reimbursed for my cab fare since I had already paid for that service for their hotel to provide and they did not. He told me to call the next day and ask for "Mac." I called the next day and the person on the phone didn't seem to know where Mac was or when Mac would be in the hotel. I told him the situation and he said someone would call me back that day. It has been a week, and no one has called me back. DO NOT ASSOCIATE with the hotel in anyway shape or form.

This is a LOW class hotel. Of course, we paid $55, so what do u expect I guess. Not much...but i expect more than we got. As much repair n remodeling is needed, u can't feel too comfortable that things r even clean. If u have any standards at all, don't stay here.

11828 NW Plaza Circle Kansas City MO

Located 1.9 mi (3.1 km) from Harley-Davidson Factory, Plaza Hotel is within a 10-minute drive of Zona Rosa. This 138 -room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi. It's near the airport and also within a 30-minute drive of Worlds of Fun and Sprint Center.

The 138 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Desks are also standard.


At Plaza Hotel, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Free valet and self parking are available—or if you're not driving, take the free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Property features

Room options

Executive Suite

King 1 | Sleeps 2

Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Classic Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

18% of guests recommend this hotel

Total of 244 reviews