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Plaza Hotel

3.0 out of 5.0

Recent guest reviews

WE GOT TO THE HOTEL ABOUT 11:30 PM ON A SATURDAY WHEN YOU WALK IN THE LOBBY THE SMELL WAS NASTY KINDA LIKE A ZOO!!! THE LADY AT THE DESK WAS NICE GOT US CHECKED IN FAST. WENT TO OUR ROOM AND LOOKED IT OVER IT WAS ON THE SECOND FLOOR ROOM 215 THE SMELL WAS MUCH BETTER UP THERE BUT THERE WAS PUBIC HAIR ON THE TOILET AND HAIR ON THE SHEETS SO I CALLED DOWN TO THE DESK SHE SAID SHE WOULD MOVE US TO A NEW ROOM WE WENT DOWN AND GOT THE KEYS TO OUR NEW ROOM SHE TOLD US THEY WERE HAVING PROB WITH THERE HOUSE KEEPERS THE NEW ROOM WAS MUCH LARGER AND WAS CLEANER ROOM 225 THE MATTRESSES IN THIS ROOM WAS A SLEEP NUMBER BED IT WAS THE WORST SLEEP EVER IT WENT FLAT EVERY FEW HOURS!!! THE BREAKFAST IS A JOKE THE ELEVATOR SMELLED SO BAD AND WAS SO DIRTY THAT I HAD TO GO GET LYSOL WIPES FROM THE STORE TO CLEAN IT MYSELF THE HOTEL IS UNDER CONSTRUCTION SO I HOPE IT GETS BETTER!!! I HAVE BEEN TO NICER 1 STAR MOTELS DON'T WAIST YOUR MONEY AFTER THE 4TH NIGHT I WAS SO DONE WE WENT AND STAYED AT A QUALITY INN SAME 3 STAR RATING IT WAS SO NICE I FELT LIKE I WAS IN A 100 STAR COMPARED TO THIS PLACE!!!!

Worse hotel stay ever. Halls were trashed with litter and spent bullet casings outside my door. ONE outlet worked the lamps on either side of bed didn't work. Huge divot in the bed I kept falling in while sleeping. Matteress (like 4 or 5) stacked up propping outside doors open. The door banged all night long waking me constantly. Went to call the lobby only to discover my room phone had no cord and no way to call. Multiple doors to outside were being propped open and the place was crawling with outdoor bug beetles in my room and halls. Started to iron at 4am started coffee flipped over my cup it was FILTHY was used as an ashtray. I scrubbed the second cup poured coffee to discover roach legs floating in it. I looked at coffee pot the pot was FULL of critter "parts". I went to hotel next door to buy hot coffee and breakfast. The lobby microwave was filthy with a STRONG odor. Room smelled like cigarette but should have been non-smoking. There is MORE but I am only allowed so many words and I can only upload 4 pics. Do NOT NOT stay here deplorable and unsanitary. I was told when U informed the desk thats a shame we will inform housekeeping. That was IT. There is NO PRIDE in this "facility". I wasn't about to eat or drink anything here but did look at bfast they offered cereal, juice, bread a bag of bagels and cream cheese and some jelly that was IT. I wish I had read reviews prior to booking NOT 3 star in ANY way. Been to 1 star with far better facilities.

The first room i got smelt like mold and mildew. I complained to the staff and was immediately given another room. The rooms look nothing like the online pics. The decore is old and there was wrinkles in the carpet. Major trip hazard, looks like carpet needs streching. The outdoors is beautiful so i was disappointed to see such old decore. Breakfast sucked, only had apples and blueberry muffins. Most continental brakfast come with eggs i thought.

Despite the hotel needing some major cosmetic improvements( no drop ceiling on some floors) we were relatively satisfied with the first room we checked in. When we returned from dinner the first night I noticed a serious water leak from above in the bathroom, so they moved us to another room on another floor. The next night as I was about to go to bed the ceiling started dripping on me, so we asked for another room. The hotel staff said they had one room left on yet another floor, so we took it, I could tell the hotel staff was doing the best they could to accommodate every one and they had a good attitude about it all but I have to question the safety of the hotel as a whole with an abundance of leaks and the massive need to renovate practically every floor. Would not recommend.

I will not book with Orbitz any more so don't send me anymore email. Odas Flake

The place is under construction and seem to be using this to have only a loaf of bread for the free breakfast,and closed this and that. It had old carpet and a smell of mold. It was inexpensive.

This hotel used to amaze me but now with everything shut down front the hot tub to the hot breakfast and no longer offering cribs or the fact the bar is shut down I WON'T BE GOING BACK WASTE OF MONEY

My husband and I have been staying in hotels the last couple of months until our new place is ready. We like to make our own opinion on hotels. But, this is the first hotel I will implore that all read the reviews first and reconsider staying here. We booked over a week here, and two times housekeeping came inside our room after check-out when we had a "Do Not Disturb" sign up and were set to not check out at all! Both times the front desk claimed they did not have our reservation after the embarrassing encounters with housekeeping even though our booking site clarified the hotel received the confirmation WAY before. The first time housekeeping came in, I was in the middle of putting clothes on, so I ran to the door to slam the door on them (it was a male walking in on me, NOT HAPPY!!) Then again, the SECOND time they did this, my husband and I were sleeping in as I had a migraine, and while both of us were indecent, housekeeping walked ALL THE WAY IN THE ROOM when it was obvious we were in it (our items and ourselves along with the reservation showed that). I yelled for them to "please leave," so they did, but they left our door wide open! I'll just say it, I sleep in my lingerie, did not appreciate having to run to the door to shut it while SOMEONE WALKED BY and saw! I'm still cringing. Not to mention we heard housekeeping say to "mark a room clean" as they were too tired to clean it. Along with a needle out in the parking lot, and an abundance of bugs and arachnids in room

Didn't advise beforehand that the place was under renovation and new management and that promised amenities were not available.

This used to be a good place to hang you hat for the evening and park you car and take their shuttle to the airport for an early flight. Not so much anymore. The parking lot rental and shuttle have become their primary focus. The hotel has suffered because of this. The lobby was a mess (dirty) the halls and rooms smell of mold. The beds have all gone downhill. We has three rooms for our group, all the room have suffered from neglect. Mold in the bathrooms bad fixtures, peeling wallpaper. Even the shuttle service has suffered from too much popularity. We had no driver to take us to the airport after our miserable nights stay. They found a backup guy who drove very unsafely. Never Again!

Hello I came in around midnight from my flight from Phoenix to Kansias City. The hotel clerk is new on his job and could not locate my name on the computer. I gave the obieitz and confirmation number. He still could not find. It got him 1 hour to complete the process. I got room but with wrong key. It was stating over to complete another paper work. Finally I got right room with room key/. Next morningm I found out that I was charged with full room charge. I was able to get the refund. Poor breakfast bar

Awful experience and stay away from this hotel. Manager is no help and a bit of jerk.

11828 NW Plaza Circle Kansas City MO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located 1.9 mi (3.1 km) from Harley-Davidson Factory, Plaza Hotel is within a 10-minute drive of Zona Rosa. This 3-star hotel has 138 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. It's near the airport and also within a 30-minute drive of Worlds of Fun and Sprint Center.


Dining

Free continental breakfast is served each morning from 6 AM to 9 AM.


Rooms

The 138 rooms are air-conditioned and have an array of amenities, including coffee makers, ironing boards, and desks. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries.


Property features

At Plaza Hotel, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include express check-in, laundry facilities, and a TV in a common area.

Room options

Executive Suite

King 1 | Sleeps 2

Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Double Room

Queen 2 | Sleeps 4

Classic Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Guest reviews for Plaza Hotel

Everyone (12)
2

oh the smell

Everyone

WE GOT TO THE HOTEL ABOUT 11:30 PM ON A SATURDAY WHEN YOU WALK IN THE LOBBY THE SMELL WAS NASTY KINDA LIKE A ZOO!!! THE LADY AT THE DESK WAS NICE GOT US CHECKED IN FAST. WENT TO OUR ROOM AND LOOKED IT OVER IT WAS ON THE SECOND FLOOR ROOM 215 THE SMELL WAS MUCH BETTER UP THERE BUT THERE WAS PUBIC HAIR ON THE TOILET AND HAIR ON THE SHEETS SO I CALLED DOWN TO THE DESK SHE SAID SHE WOULD MOVE US TO A NEW ROOM WE WENT DOWN AND GOT THE KEYS TO OUR NEW ROOM SHE TOLD US THEY WERE HAVING PROB WITH THERE HOUSE KEEPERS THE NEW ROOM WAS MUCH LARGER AND WAS CLEANER ROOM 225 THE MATTRESSES IN THIS ROOM WAS A SLEEP NUMBER BED IT WAS THE WORST SLEEP EVER IT WENT FLAT EVERY FEW HOURS!!! THE BREAKFAST IS A JOKE THE ELEVATOR SMELLED SO BAD AND WAS SO DIRTY THAT I HAD TO GO GET LYSOL WIPES FROM THE STORE TO CLEAN IT MYSELF THE HOTEL IS UNDER CONSTRUCTION SO I HOPE IT GETS BETTER!!! I HAVE BEEN TO NICER 1 STAR MOTELS DON'T WAIST YOUR MONEY AFTER THE 4TH NIGHT I WAS SO DONE WE WENT AND STAYED AT A QUALITY INN SAME 3 STAR RATING IT WAS SO NICE I FELT LIKE I WAS IN A 100 STAR COMPARED TO THIS PLACE!!!!

By on Oct 13, 2017

1

deplorable conditions.

Everyone
Roach leg in coffee Mattress propping door open Spent bullet casing Beetles in my room

Worse hotel stay ever. Halls were trashed with litter and spent bullet casings outside my door. ONE outlet worked the lamps on either side of bed didn't work. Huge divot in the bed I kept falling in while sleeping. Matteress (like 4 or 5) stacked up propping outside doors open. The door banged all night long waking me constantly. Went to call the lobby only to discover my room phone had no cord and no way to call. Multiple doors to outside were being propped open and the place was crawling with outdoor bug beetles in my room and halls. Started to iron at 4am started coffee flipped over my cup it was FILTHY was used as an ashtray. I scrubbed the second cup poured coffee to discover roach legs floating in it. I looked at coffee pot the pot was FULL of critter "parts". I went to hotel next door to buy hot coffee and breakfast. The lobby microwave was filthy with a STRONG odor. Room smelled like cigarette but should have been non-smoking. There is MORE but I am only allowed so many words and I can only upload 4 pics. Do NOT NOT stay here deplorable and unsanitary. I was told when U informed the desk thats a shame we will inform housekeeping. That was IT. There is NO PRIDE in this "facility". I wasn't about to eat or drink anything here but did look at bfast they offered cereal, juice, bread a bag of bagels and cream cheese and some jelly that was IT. I wish I had read reviews prior to booking NOT 3 star in ANY way. Been to 1 star with far better facilities.

By , from Kansas on Oct 8, 2017

3

old and needs to be updated

Everyone

The first room i got smelt like mold and mildew. I complained to the staff and was immediately given another room. The rooms look nothing like the online pics. The decore is old and there was wrinkles in the carpet. Major trip hazard, looks like carpet needs streching. The outdoors is beautiful so i was disappointed to see such old decore. Breakfast sucked, only had apples and blueberry muffins. Most continental brakfast come with eggs i thought.

By , from NC on Sep 5, 2017

1

close to airport, but maybe not worth it

Everyone

Despite the hotel needing some major cosmetic improvements( no drop ceiling on some floors) we were relatively satisfied with the first room we checked in. When we returned from dinner the first night I noticed a serious water leak from above in the bathroom, so they moved us to another room on another floor. The next night as I was about to go to bed the ceiling started dripping on me, so we asked for another room. The hotel staff said they had one room left on yet another floor, so we took it, I could tell the hotel staff was doing the best they could to accommodate every one and they had a good attitude about it all but I have to question the safety of the hotel as a whole with an abundance of leaks and the massive need to renovate practically every floor. Would not recommend.

By , from Austin, TX on Sep 4, 2017

1
Everyone

I will not book with Orbitz any more so don't send me anymore email. Odas Flake

By on Aug 23, 2017

2

old and dank

Everyone

The place is under construction and seem to be using this to have only a loaf of bread for the free breakfast,and closed this and that. It had old carpet and a smell of mold. It was inexpensive.

By on Jul 3, 2017

1

not what it once was!

Everyone

This hotel used to amaze me but now with everything shut down front the hot tub to the hot breakfast and no longer offering cribs or the fact the bar is shut down I WON'T BE GOING BACK WASTE OF MONEY

By on Jun 30, 2017

1

can't even describe my disappointment.

Everyone

My husband and I have been staying in hotels the last couple of months until our new place is ready. We like to make our own opinion on hotels. But, this is the first hotel I will implore that all read the reviews first and reconsider staying here. We booked over a week here, and two times housekeeping came inside our room after check-out when we had a "Do Not Disturb" sign up and were set to not check out at all! Both times the front desk claimed they did not have our reservation after the embarrassing encounters with housekeeping even though our booking site clarified the hotel received the confirmation WAY before. The first time housekeeping came in, I was in the middle of putting clothes on, so I ran to the door to slam the door on them (it was a male walking in on me, NOT HAPPY!!) Then again, the SECOND time they did this, my husband and I were sleeping in as I had a migraine, and while both of us were indecent, housekeeping walked ALL THE WAY IN THE ROOM when it was obvious we were in it (our items and ourselves along with the reservation showed that). I yelled for them to "please leave," so they did, but they left our door wide open! I'll just say it, I sleep in my lingerie, did not appreciate having to run to the door to shut it while SOMEONE WALKED BY and saw! I'm still cringing. Not to mention we heard housekeeping say to "mark a room clean" as they were too tired to clean it. Along with a needle out in the parking lot, and an abundance of bugs and arachnids in room

By , from Kansas City, Missouri on Jun 28, 2017

1

dirty, noisy, without promised amenities!

Everyone

Didn't advise beforehand that the place was under renovation and new management and that promised amenities were not available.

By , from California on May 20, 2017

1

it's all about air[port parking now.

Everyone

This used to be a good place to hang you hat for the evening and park you car and take their shuttle to the airport for an early flight. Not so much anymore. The parking lot rental and shuttle have become their primary focus. The hotel has suffered because of this. The lobby was a mess (dirty) the halls and rooms smell of mold. The beds have all gone downhill. We has three rooms for our group, all the room have suffered from neglect. Mold in the bathrooms bad fixtures, peeling wallpaper. Even the shuttle service has suffered from too much popularity. We had no driver to take us to the airport after our miserable nights stay. They found a backup guy who drove very unsafely. Never Again!

By , from Kansas City,MO on May 10, 2017