It was nice
I’m biased because I like Ameristar and prefer Ameristar over any other casino in stl area. But for good reason Ameristar is a lot nicer and more elegant. Between the casino hotel/pool/spa restaurants and the club (when it’s open).
Valet service was excellent. Rooms were very spacious
The nonsmoking room smells like smoke. Saw no ash trays, but the smell is there.
Everything smelled a little bit like cigarettes and the room key didn’t work very good. We had to exchange them 4 different times before they checked the lock on the door.
Overall service was poor. Housekeeping sucked!! Room smelled of smoke really bad.
I liked the view from the hotel overlooking the river and the buffet was great too...
rundown property, managed by teens. trashy people, bad service, thugs, smokers - the place smells horrible. They've found their customer base, and that's who they cater to. If you want a nice, clean, relaxing time at a clean upscale plase - don't go to this place.
Property is very clean. Hotel room is nice and big. Check was terrible not sure if the front desk agent was having a bad day but I’ve never experienced a check in like I did in any hotel I’ve stayed at.
Rooms were very nice, overlooked river, comfortable beds & pillows!
Was able to check in early. TV in bathroom didn’t work. Most restaurants not open.
The staff were very helpful with our early arrival request
Had to wait 11/2 hr to get in the room. We arrived at designated checking time. They told us housekeeping had to finish cleaning room.
Ameristar Casino Resort and Spa (St. Charles) places you next to Ameristar Casino St. Charles and within a few miles (5 km) of other popular attractions like Lindenwood University. This 400-room, 4.5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 7 restaurants.
Enjoy dining at Bugattis Steak and Pasta, one of 7 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7 AM to 1 PM and on weekends from 7 AM to 1 PM.
The 400 accommodations feature sitting areas. Guests can expect free WiFi and 37-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include iPod docks, refrigerators, and coffee makers.
Guests of Ameristar Casino Resort and Spa (St. Charles) have access to a full-service spa, a casino, and a nightclub. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include an indoor pool, an outdoor pool, and a 24-hour fitness center.
It was nice
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.
I’m biased because I like Ameristar and prefer Ameristar over any other casino in stl area. But for good reason Ameristar is a lot nicer and more elegant. Between the casino hotel/pool/spa restaurants and the club (when it’s open).
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.
Thank you for visiting us! We’d love to have you visit again.
Valet service was excellent. Rooms were very spacious
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.
Thank you for visiting us! We’d love to have you visit again.
The nonsmoking room smells like smoke. Saw no ash trays, but the smell is there.
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you stay with us again soon.
Everything smelled a little bit like cigarettes and the room key didn’t work very good. We had to exchange them 4 different times before they checked the lock on the door.
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
Overall service was poor. Housekeeping sucked!! Room smelled of smoke really bad.
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.
Thank you for visiting us! We’d love to have you visit again.
Thank you for visiting us! We’d love to have you visit again.