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Ameristar Casino Resort and Spa

4.5 out of 5.0

Recent guest reviews

rundown property, managed by teens. trashy people, bad service, thugs, smokers - the place smells horrible. They've found their customer base, and that's who they cater to. If you want a nice, clean, relaxing time at a clean upscale plase - don't go to this place.

Property is very clean. Hotel room is nice and big. Check was terrible not sure if the front desk agent was having a bad day but I’ve never experienced a check in like I did in any hotel I’ve stayed at.

Rooms were very nice, overlooked river, comfortable beds & pillows!

Was able to check in early. TV in bathroom didn’t work. Most restaurants not open.

The staff were very helpful with our early arrival request

Had to wait 11/2 hr to get in the room. We arrived at designated checking time. They told us housekeeping had to finish cleaning room.

We had a nice view of the river. My husband wasn't pleased when they wouldn't let him check in for us...it had to be me. Good security :)

Wonderful stay. Will come back again. Looking forward to my next stay.

Booking on Orbitz gave us great price on room all rooms are Suites casino is beautiful staff was very pleasant

Front Desk check in- staff LeAnna not the most professional

Everything was great except check in was at 4p and I wasn't able to get into my room until almost 6p. I wanted to shower and get ready for my evening from my hotel room and was 2 hrs late due to my room not being ready on time. Nothing was offered either, it seemed like that should just be expected, which it was not because I paid over $300 for 1 night. That kind of money is not something I spend lightly.

Cold showers ,garbage from previous guests under the bed. Buffet was horrible everything was salty, even the banana cream pie.

My husband and I wanted someplace nice to celebrate our anniversary. Even though we live in the St. Charles area, we have never been inside the Ameristar hotel. We heard that it was “very nice”, so we decided to try it. We were not disappointed. The room was lovely, very comfortable and affordable. We will definitely stay there again!!

Pleasant & relaxing. The space provided was a good value.

We were rebooked into this hotel after a mix up from a nearby hotel. We were VERY happy with our new hotel choice! Beautiful lobby & hotel. Easy access parking garage and valet. Gorgeous clean room with a view of the river. The casino on property was large and beautiful. I always forget smoking is allowed, but it wasn't bad and it had a non smoking section too. There were 6 or so resteraunts to choose from that all looked great. We opted to take the trolly a few blocks down to main street, where there was the cutest area of town, shopping, resteraunts, & museum. Loved and wished we stayed longer. St. Charles is a hidden gem!

It was excellent. Staff was excellent. They upgrade my room I couldn't have ask for better services. They even held on to my luggage for me until it was time for me to head to the airport

Good experience for first time visit to both casino and hotel. Check in employee AvonLea was super sweet and awesome! Great customer service from her.

Rooms were very spacious and nice. Did not hear neighboring rooms or outside noise and we were near the elevators. Kind staff and nice room. We were pleased.

Great room but did not take in account that there are guests there that doesn't smoke

1 Ameristar Blvd St. Charles MO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Ameristar Casino Resort and Spa places you within 3 miles (5 km) of popular attractions like Lindenwood University and Family Arena. This 400-room, 4.5-star hotel has a full-service spa, a casino, and 7 restaurants.


Dining

Enjoy dining at Bugattis Steak and Pasta, one of 7 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7 AM to 1 PM and on weekends from 7 AM to 1 PM.


Rooms

37-inch a flat-screen TV are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a sitting area, and a refrigerator.


Property features

Guests of Ameristar Casino Resort and Spa have access to a full-service spa, a casino, and a nightclub. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Other amenities at this luxury hotel include an indoor pool, an outdoor pool, and a 24-hour fitness center.

Room options

Spa Suite King

King 1 | Sleeps 2

Deluxe King Suite

King 1 | Sleeps 3

Deluxe 2 Queen Suite Smoking

Queen 2 | Sleeps 4

Deluxe King Suite Smoking

King 1 | Sleeps 3

Guest reviews for Ameristar Casino Resort and Spa

Everyone (21) Couples (2) Family (2)
4
Everyone

By on Aug 9, 2019

Review comment responded on Aug 12, 2019

Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

1
Friends

rundown property, managed by teens. trashy people, bad service, thugs, smokers - the place smells horrible. They've found their customer base, and that's who they cater to. If you want a nice, clean, relaxing time at a clean upscale plase - don't go to this place.

By on Jun 12, 2019

Review comment responded on Jun 12, 2019

We are disappointed to read what appears to be a response to a less than exceptional experience. We pride ourselves on outstanding customer service, and we sincerely apologize that we did not achieve this during your stay. If you have time to include feedback that we can use to improve our practices, please contact us.

4
Partner Couples

Property is very clean. Hotel room is nice and big. Check was terrible not sure if the front desk agent was having a bad day but I’ve never experienced a check in like I did in any hotel I’ve stayed at.

By on May 26, 2019

Review comment responded on May 28, 2019

Hello Rich, thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your overall stay. We apologize for any frustration you experienced at check-in. We appreciate your feedback and will share your comments with our hotel leadership team for review. We hope to have you visit us again soon.

4
Families

Rooms were very nice, overlooked river, comfortable beds & pillows!

By on Mar 13, 2019

Review comment responded on Mar 19, 2019

Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4
Families

Was able to check in early. TV in bathroom didn’t work. Most restaurants not open.

By on Feb 28, 2019

Review comment responded on Mar 1, 2019

Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team. We hope to have you stay with us again soon.

5
Everyone

The staff were very helpful with our early arrival request

By on Feb 22, 2019

Review comment responded on Apr 1, 2019

Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4
Everyone

Had to wait 11/2 hr to get in the room. We arrived at designated checking time. They told us housekeeping had to finish cleaning room.

By on Jan 28, 2019

Review comment responded on Jan 28, 2019

Thank you for taking the time to review us. We are thrilled to see your overall experience was good. We apologize for any frustrations or disappointments you experienced on property. We will share your feedback with our team for review. We hope to have you visit us again soon.

4
Everyone

We had a nice view of the river. My husband wasn't pleased when they wouldn't let him check in for us...it had to be me. Good security :)

By on Dec 25, 2018

Review comment responded on Dec 26, 2018

Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed the room and view. We hope to have you visit us again soon.

5
Everyone

Wonderful stay. Will come back again. Looking forward to my next stay.

By on Dec 24, 2018

Review comment responded on Dec 26, 2018

Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

5
Everyone

Booking on Orbitz gave us great price on room all rooms are Suites casino is beautiful staff was very pleasant

By , from St louis on Nov 20, 2018

Review comment responded on Nov 20, 2018

Hello Vicki, thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

Ameristar Casino Resort and Spa

1 Ameristar Blvd, St. Charles, MO 63301
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.