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Recent guest reviews

The people were so nice and friendly! Great location close to casinos and downtown area.

Very friendly staff, hotel room was exceptionally clean and comfortable. Close to the airport and I will definitely stay there again. Also restaurants and s casino within walking distance.

It’s nice to have a hotel that will accommodate large breed dogs. Makes it so much easier on our family to bring them along.

Convenient stay if traveling up I-70. Close to the Arch. Breakfast is as to be expected when included with a hotel stay.

Close to lots of restaurants. Free USA Today was nice, too.

I was very pleased with our stay. Close to shops, casinos and downtown St Charles. And pet friendly

I have several suggestions: Low flush stools (can't imagine how much money is wasted on water usage). Also bathroom stools that are higher. Us old folks with back/leg issues have a hard time getting on and off them.

I’m so happy and I highly recoment this hotel. You won’t be disappointed. I will stay again in this Hotel. Charles Hotel thank you. See you soon.

I was in town for a relative’s hospital stay so I didn’t get to take advantage of the location, but I plan to come back to enjoy the shuttle to Old Town. The hotel is very close to that area, which is full of great shops & restaurants. It’s also right next to Bass Pro as well as several restaurants. Room was clean & comfortable and staff was very friendly.

Front desk attendant and the shuttle driver were simply the BEST!

Good suite. Friendly staff. Room was big and clean. Staff assisted well with check in. Bathroom was well stocked with towels and toiletries!

Just completed our stay at St. Louis,great city. Hotel was overall just okay we stayed 3 nights in a “suite” which was actually just two rooms combined. They took to adjoining rooms and added a interior door. For the price not to bad pretty much what I expected. Staff was great.

When we arrived for our 3 day stay at the St. Charles Best Western Plus, and the front desk agent Cody was on the phone assisting another guest. This call took a few minutes but I could tell by the conversation and Cody’s demeanor that Cody had great Custer service skills. When it was my turn for check in Cody confirmed my initial thoughts. He was informative, courteous and had an up beat personality. We booked a standard suite with a pull out sofa bed, I noticed there were no bed linens in the room for the sofa bed, I called down and Cody had some sent up within 10 min. The complimentary breakfast was great, the biscuits with Suasage gravy was always hot, and the gravy had just the right consistency, they alternate between bacon/sausage both were good, and the eggs were always hot as well, they give you salsa and cheese as well as tortillas so you have the option to make breakfast burritos. A few other options for breakfast are: cereal, waffles, pastries, muffins, fresh fruit, oatmeal, etc. This was one of the best complimentary breakfasts I have seen at a hotel. They also have 24hr Tea/Coffee and few times they had Otis spunkenmeyer cookies at the front desk! The hotel itself was very clean, and is centerally located. There is a shopping center, with an Aldi’s, Bass Pro, and a few other stores all within a 5 min walk. Also, Texas Roadhouse is next door as well as a gas station, and the Ameristar Casino Resort is a short 3-5 minute drive away. The indoor pool is heated!!

Hotel staff extremely helpful in getting us connected to a Rx to fill a prescription we had forgotten. Cody at the front desk was a number one class act, he went out of his way to help. He directed us to places to eat as well, that we’re close. After driving 8 hours , it’s great to find great people.

The hotel was very accommodating, the staff was amazing , my husband and i had lost our debit card and the staff was so great and made sure we could eat for the night til we could goto the bank in the morning, the room was clean and already had our extra bed when we had arrived i would recommend this hotel to anyone wondering where to stay in st.charles mo

From check in to check out, everything was FANTASTIC. The young lady at the front desk was friendly, efficient and VERY helpful. The room was quiet, clean and comfortable. The pool was warm and inviting. Breakfast was delicious and had a large selection of hot and cold food. The lobby, hallways and even the stairwells were clean and smelled good.

South 5th Street St. Charles MO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus The Charles Hotel is a short stroll from Historic Main Street and Lewis & Clark Boathouse and Nature Center. This 133-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 133 accommodations feature sitting areas. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Microwaves, refrigerators, and coffee makers are other standard amenities.


Property features

At Best Western Plus The Charles Hotel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus The Charles Hotel

Everyone (21) Couples (9) Business (3) Family (11) Friends (2) Other (1)
5
Everyone

By on Mar 23, 2020

Review comment responded on Mar 24, 2020

Hi Anonymous - Thank you for taking the time to rate your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

3
Everyone

By on Feb 25, 2020

Review comment responded on Feb 25, 2020

Dear Anonymous, Thank you for rating your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Please feel free to contact me directly if I can be of further assistance. Sincerely, James Anderson Hotel Manager

5
Family

The people were so nice and friendly! Great location close to casinos and downtown area.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Hi Anonymous - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

4
Everyone

By on Oct 9, 2019

Review comment responded on Oct 9, 2019

Hi Anonymous - Thank you for taking the time to rate your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

5
Partner Couples Business Business

Very friendly staff, hotel room was exceptionally clean and comfortable. Close to the airport and I will definitely stay there again. Also restaurants and s casino within walking distance.

By on Sep 23, 2019

Review comment responded on Sep 24, 2019

Hi Anonymous - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

4
Family with small children Family

It’s nice to have a hotel that will accommodate large breed dogs. Makes it so much easier on our family to bring them along.

By on Jun 23, 2019

Review comment responded on Jun 25, 2019

Hi Anonymous - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

4
Family with small children

Convenient stay if traveling up I-70. Close to the Arch. Breakfast is as to be expected when included with a hotel stay.

By on May 26, 2019

Review comment responded on May 27, 2019

Hi Erika - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

3
Partner Couples

Close to lots of restaurants. Free USA Today was nice, too.

By on Mar 16, 2019

Review comment responded on Mar 16, 2019

Hi Anonymous - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

5
Everyone

I was very pleased with our stay. Close to shops, casinos and downtown St Charles. And pet friendly

By on Jan 2, 2019

Review comment responded on Jan 6, 2019

Dear Anonymous - Thank you for taking the time to share your experience with us. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manager

5
Everyone

By on Dec 31, 2018

Review comment responded on Jan 2, 2019

Dear Anonymous - Thank you for taking the time to rate your experience with us. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, James Anderson Hotel Manage

Best Western Plus The Charles Hotel

1425 South 5th Street, St. Charles, MO 63301
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