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Best Western Plus The Charles Hotel

2.5 out of 5.0

Recent guest reviews

Good suite. Friendly staff. Room was big and clean. Staff assisted well with check in. Bathroom was well stocked with towels and toiletries!

Just completed our stay at St. Louis,great city. Hotel was overall just okay we stayed 3 nights in a “suite” which was actually just two rooms combined. They took to adjoining rooms and added a interior door. For the price not to bad pretty much what I expected. Staff was great.

When we arrived for our 3 day stay at the St. Charles Best Western Plus, and the front desk agent Cody was on the phone assisting another guest. This call took a few minutes but I could tell by the conversation and Cody’s demeanor that Cody had great Custer service skills. When it was my turn for check in Cody confirmed my initial thoughts. He was informative, courteous and had an up beat personality. We booked a standard suite with a pull out sofa bed, I noticed there were no bed linens in the room for the sofa bed, I called down and Cody had some sent up within 10 min. The complimentary breakfast was great, the biscuits with Suasage gravy was always hot, and the gravy had just the right consistency, they alternate between bacon/sausage both were good, and the eggs were always hot as well, they give you salsa and cheese as well as tortillas so you have the option to make breakfast burritos. A few other options for breakfast are: cereal, waffles, pastries, muffins, fresh fruit, oatmeal, etc. This was one of the best complimentary breakfasts I have seen at a hotel. They also have 24hr Tea/Coffee and few times they had Otis spunkenmeyer cookies at the front desk! The hotel itself was very clean, and is centerally located. There is a shopping center, with an Aldi’s, Bass Pro, and a few other stores all within a 5 min walk. Also, Texas Roadhouse is next door as well as a gas station, and the Ameristar Casino Resort is a short 3-5 minute drive away. The indoor pool is heated!!

Hotel staff extremely helpful in getting us connected to a Rx to fill a prescription we had forgotten. Cody at the front desk was a number one class act, he went out of his way to help. He directed us to places to eat as well, that we’re close. After driving 8 hours , it’s great to find great people.

The hotel was very accommodating, the staff was amazing , my husband and i had lost our debit card and the staff was so great and made sure we could eat for the night til we could goto the bank in the morning, the room was clean and already had our extra bed when we had arrived i would recommend this hotel to anyone wondering where to stay in st.charles mo

From check in to check out, everything was FANTASTIC. The young lady at the front desk was friendly, efficient and VERY helpful. The room was quiet, clean and comfortable. The pool was warm and inviting. Breakfast was delicious and had a large selection of hot and cold food. The lobby, hallways and even the stairwells were clean and smelled good.

Very Nice Staff and lobby area but not the Cleanest room.

Not only did I eat a huge breakfeast but also got some alone time in the pool & when I went to wash my clothes the person in the front desk was very helpful.

After having an awful experience at the Red Roof Inn in St. Charles I decided to book a room at the Best Western Plus. Hotel was very nice and clean. Staff was wonderful and made you feel welcomed. Rooms were a really good size and clean. Beds were also comfortable. Highly recommend!

We found this hotel to be a reliable, clean and comfortable place to stay, with friendly and competent staff and management, good security, great complimentary breakfast, and located convenient to local attractions and transportation.

Overall the hotel was what I expected. It was clean and the staff were friendly. I was disappointed with housekeeping though. One night I came back and noticed they didn't replenish the towels, washcloths, or toilet paper that day even though they were all used up. The breakfast was good. If I ever go back to the St.Louis area I'd probably stay here.

The hotel was conveniently located by the highway but housekeeping didn't clean our room for two days (one day I asked them to come back and they didn't and the next day they showed up at 5:30pm). The room had a slight odor and what appeared to be water damage on the ceiling and valance over the window. Everything else was fine.

Convenient location, friendly staff and a good breakfast bar made this a pleasant stay.

Just a quick stay as we traversed the US on I-70 but everything went smoothly from booking to check-in and the room and amenities were as good or better as any we encountered that whole week.

Everything was A plus,clean great breakfast, close to casino

My husband and I needed a place to stay where we could invite some old friends over to share in some fellowship. We no longer in the community and were back on business. Our stay at the Best Western was perfect. We got a two room suite to accommodate all our needs.

The suite was very clean and decorated nicely. The breakfast was below average and they were out of food before the end of breakfast and did not refill the items that were gone. I would recommend the room , but eat at Denny's next door for a few more bucks and much better food.

Easy to find good location close to historic St. Charles. The front desk was helpful at check-in and when we requested a different type of coffee it was ready when we returned from sight seeing. We may of just started an annual tradition.

The staff was very friendly and efficient. Room was clean and well appointed. Bed was comfortable. Hot breakfast was sub par. Powdered eggs cooked in a microwave aren't very appealing.

This is an older hotel that is in dire need of a complete makeover. The first room smelled! We changed and the second didn't have a fridge. The third did but all of our fruit was frozen by morning and had to be pitched. The elevators had the filthiest carpet I've ever seen and the odor to go with it. Room was dirty and the toilets were the smallest I've ever seen (distance from floor to seat). Located adjacent to the I70 W on-ramp and was noisy all night! The only positive was the breakfast and we stayed 4 nights! Won't be back!

1425 South 5th Street St. Charles MO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Within a short walk of Lewis & Clark Boathouse and Nature Center, Best Western Plus The Charles Hotel is within a mile (2 km) of First Missouri State Capitol Historic Site. This 133-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. It's on a river and also close to Lindenwood University and Family Arena.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.


Rooms

All 133 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Washers/dryers, microwaves, and refrigerators are other standard amenities.


Property features

Guests of Best Western Plus The Charles Hotel have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 2 meeting rooms, conference space, and a business center.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus The Charles Hotel

Everyone (12) Couples (7) Business (3) Family (9) Friends (2) Other (1)
4
Everyone

Good suite. Friendly staff. Room was big and clean. Staff assisted well with check in. Bathroom was well stocked with towels and toiletries!

By on May 2, 2018

Review comment responded on May 3, 2018

Dear Valued Guest - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

3
Everyone

Just completed our stay at St. Louis,great city. Hotel was overall just okay we stayed 3 nights in a “suite” which was actually just two rooms combined. They took to adjoining rooms and added a interior door. For the price not to bad pretty much what I expected. Staff was great.

By , from ky on Apr 12, 2018

Review comment responded on Apr 16, 2018

Hi Benny - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5
Everyone

When we arrived for our 3 day stay at the St. Charles Best Western Plus, and the front desk agent Cody was on the phone assisting another guest. This call took a few minutes but I could tell by the conversation and Cody’s demeanor that Cody had great Custer service skills. When it was my turn for check in Cody confirmed my initial thoughts. He was informative, courteous and had an up beat personality. We booked a standard suite with a pull out sofa bed, I noticed there were no bed linens in the room for the sofa bed, I called down and Cody had some sent up within 10 min. The complimentary breakfast was great, the biscuits with Suasage gravy was always hot, and the gravy had just the right consistency, they alternate between bacon/sausage both were good, and the eggs were always hot as well, they give you salsa and cheese as well as tortillas so you have the option to make breakfast burritos. A few other options for breakfast are: cereal, waffles, pastries, muffins, fresh fruit, oatmeal, etc. This was one of the best complimentary breakfasts I have seen at a hotel. They also have 24hr Tea/Coffee and few times they had Otis spunkenmeyer cookies at the front desk! The hotel itself was very clean, and is centerally located. There is a shopping center, with an Aldi’s, Bass Pro, and a few other stores all within a 5 min walk. Also, Texas Roadhouse is next door as well as a gas station, and the Ameristar Casino Resort is a short 3-5 minute drive away. The indoor pool is heated!!

By , from Oklahoma on Mar 24, 2018

Review comment responded on Mar 26, 2018

Dear Amanda, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that Cody was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the future. Sincerely, Greeley Rodriguez General Manager

5

great location

Everyone

Hotel staff extremely helpful in getting us connected to a Rx to fill a prescription we had forgotten. Cody at the front desk was a number one class act, he went out of his way to help. He directed us to places to eat as well, that we’re close. After driving 8 hours , it’s great to find great people.

By , from St Charles, MO on Mar 23, 2018

Review comment responded on Mar 23, 2018

Hi Bill, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that Cody was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the future. Sincerely, Greeley Rodriguez General Manager

5

great hotel near historical sites

Everyone

The hotel was very accommodating, the staff was amazing , my husband and i had lost our debit card and the staff was so great and made sure we could eat for the night til we could goto the bank in the morning, the room was clean and already had our extra bed when we had arrived i would recommend this hotel to anyone wondering where to stay in st.charles mo

By on Mar 6, 2018

Review comment responded on Mar 7, 2018

Dear Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

exceeded all expectations.

Everyone

From check in to check out, everything was FANTASTIC. The young lady at the front desk was friendly, efficient and VERY helpful. The room was quiet, clean and comfortable. The pool was warm and inviting. Breakfast was delicious and had a large selection of hot and cold food. The lobby, hallways and even the stairwells were clean and smelled good.

By , from Columbia, MO on Jan 11, 2018

Review comment responded on Jan 17, 2018

Dear Michael, and thank you for your glowing review. We are thrilled that you had a fantastic time staying with us and that staff was so attentive to your needs. We will definitely share your kind comments with our hotel leadership. Thank you again for sharing your experience with us, and we look forward to hosting you again in the future. Sincerely, Greeley Rodriguez General Manager

3
Everyone

Very Nice Staff and lobby area but not the Cleanest room.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Hi Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

i got to eat a huge breakfeast!

Everyone
Inside the lobby Outside the hotel My room Me admiring the trees

Not only did I eat a huge breakfeast but also got some alone time in the pool & when I went to wash my clothes the person in the front desk was very helpful.

By , from Hawaii on Jul 30, 2017

Review comment responded on Aug 3, 2017

Hello Kaylene- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

wonderful hotel and staff!

Everyone

After having an awful experience at the Red Roof Inn in St. Charles I decided to book a room at the Best Western Plus. Hotel was very nice and clean. Staff was wonderful and made you feel welcomed. Rooms were a really good size and clean. Beds were also comfortable. Highly recommend!

By , from St. Louis, MO on Dec 19, 2016

Review comment responded on Dec 21, 2016

Hello Andrea- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

convenient location for family visit

Families

We found this hotel to be a reliable, clean and comfortable place to stay, with friendly and competent staff and management, good security, great complimentary breakfast, and located convenient to local attractions and transportation.

By , from California on Dec 3, 2016

Review comment responded on Dec 5, 2016

Hello Mickey- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager