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Best Western Plus The Charles Hotel

2.5 out of 5.0

Recent guest reviews

Very Nice Staff and lobby area but not the Cleanest room.

Not only did I eat a huge breakfeast but also got some alone time in the pool & when I went to wash my clothes the person in the front desk was very helpful.

After having an awful experience at the Red Roof Inn in St. Charles I decided to book a room at the Best Western Plus. Hotel was very nice and clean. Staff was wonderful and made you feel welcomed. Rooms were a really good size and clean. Beds were also comfortable. Highly recommend!

We found this hotel to be a reliable, clean and comfortable place to stay, with friendly and competent staff and management, good security, great complimentary breakfast, and located convenient to local attractions and transportation.

Overall the hotel was what I expected. It was clean and the staff were friendly. I was disappointed with housekeeping though. One night I came back and noticed they didn't replenish the towels, washcloths, or toilet paper that day even though they were all used up. The breakfast was good. If I ever go back to the St.Louis area I'd probably stay here.

The hotel was conveniently located by the highway but housekeeping didn't clean our room for two days (one day I asked them to come back and they didn't and the next day they showed up at 5:30pm). The room had a slight odor and what appeared to be water damage on the ceiling and valance over the window. Everything else was fine.

Convenient location, friendly staff and a good breakfast bar made this a pleasant stay.

Just a quick stay as we traversed the US on I-70 but everything went smoothly from booking to check-in and the room and amenities were as good or better as any we encountered that whole week.

Everything was A plus,clean great breakfast, close to casino

My husband and I needed a place to stay where we could invite some old friends over to share in some fellowship. We no longer in the community and were back on business. Our stay at the Best Western was perfect. We got a two room suite to accommodate all our needs.

The suite was very clean and decorated nicely. The breakfast was below average and they were out of food before the end of breakfast and did not refill the items that were gone. I would recommend the room , but eat at Denny's next door for a few more bucks and much better food.

Easy to find good location close to historic St. Charles. The front desk was helpful at check-in and when we requested a different type of coffee it was ready when we returned from sight seeing. We may of just started an annual tradition.

The staff was very friendly and efficient. Room was clean and well appointed. Bed was comfortable. Hot breakfast was sub par. Powdered eggs cooked in a microwave aren't very appealing.

This is an older hotel that is in dire need of a complete makeover. The first room smelled! We changed and the second didn't have a fridge. The third did but all of our fruit was frozen by morning and had to be pitched. The elevators had the filthiest carpet I've ever seen and the odor to go with it. Room was dirty and the toilets were the smallest I've ever seen (distance from floor to seat). Located adjacent to the I70 W on-ramp and was noisy all night! The only positive was the breakfast and we stayed 4 nights! Won't be back!

We have enjoyed our stay here each time.They have all the amenities and it's location is great.

The hotel was not only great value and included breakfast, it was close to the airport and old St. Charles (Main Street) by the river. Highly recommended!

For my needs for location, the hotel met to perfection. The condition of facilities is not good, is very deteriorated. The carpets are very dirty and old. The care and customer service people make the hotel is not very friendly. Considering the cost of hotel breakfast we felt good, but could have more variety for stays of more than two days the menu is insufficient.

hotel was very clean breakfast was fantastic average hotel, nothing fancy

Tiny little pillows for a king bed and you could hear conversations in hall. But, it was clean and a large room. Average hotel for an average price. I'd go again for a night.

The rooms were clean and quiet. While I had a problem with my room the first night the staff was very responsive and changed my room immediately. The staff at the front desk wre always friendly, helpful and professional.

1425 South 5th Street St. Charles MO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Within a short walk of Lewis & Clark Boathouse and Nature Center, Best Western Plus The Charles Hotel is within a mile (2 km) of First Missouri State Capitol Historic Site. This 133-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. It's on a river and also close to Lindenwood University and Katy Trail.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.


Rooms

All 133 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Washers/dryers, microwaves, and refrigerators are other standard amenities.


Property features

Guests of Best Western Plus The Charles Hotel have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 2 meeting rooms, conference space, and a business center.

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus The Charles Hotel

Everyone (6) Couples (7) Business (3) Family (9) Friends (2) Other (1)
3
Everyone

Very Nice Staff and lobby area but not the Cleanest room.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Hi Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

i got to eat a huge breakfeast!

Everyone
Inside the lobby Outside the hotel My room Me admiring the trees

Not only did I eat a huge breakfeast but also got some alone time in the pool & when I went to wash my clothes the person in the front desk was very helpful.

By , from Hawaii on Jul 30, 2017

Review comment responded on Aug 3, 2017

Hello Kaylene- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

wonderful hotel and staff!

Everyone

After having an awful experience at the Red Roof Inn in St. Charles I decided to book a room at the Best Western Plus. Hotel was very nice and clean. Staff was wonderful and made you feel welcomed. Rooms were a really good size and clean. Beds were also comfortable. Highly recommend!

By , from St. Louis, MO on Dec 19, 2016

Review comment responded on Dec 21, 2016

Hello Andrea- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

convenient location for family visit

Families

We found this hotel to be a reliable, clean and comfortable place to stay, with friendly and competent staff and management, good security, great complimentary breakfast, and located convenient to local attractions and transportation.

By , from California on Dec 3, 2016

Review comment responded on Dec 5, 2016

Hello Mickey- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

4

perfect location off the highway

Everyone

Overall the hotel was what I expected. It was clean and the staff were friendly. I was disappointed with housekeeping though. One night I came back and noticed they didn't replenish the towels, washcloths, or toilet paper that day even though they were all used up. The breakfast was good. If I ever go back to the St.Louis area I'd probably stay here.

By on Oct 24, 2016

Review comment responded on Oct 28, 2016

Hello Kelly and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience Yours in hospitality, Greeley Rodriguez General Manager

3
Everyone

The hotel was conveniently located by the highway but housekeeping didn't clean our room for two days (one day I asked them to come back and they didn't and the next day they showed up at 5:30pm). The room had a slight odor and what appeared to be water damage on the ceiling and valance over the window. Everything else was fine.

By on Jul 30, 2016

Review comment responded on Jan 1, 1970

Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience Yours in hospitality, Greeley Rodriguez General Manager

4
Everyone

Convenient location, friendly staff and a good breakfast bar made this a pleasant stay.

By on Jul 6, 2016

Review comment responded on Jul 14, 2016

Hello Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

5

x-country with my son

Families

Just a quick stay as we traversed the US on I-70 but everything went smoothly from booking to check-in and the room and amenities were as good or better as any we encountered that whole week.

By on Nov 19, 2015

5

clean and near the casino

Families

Everything was A plus,clean great breakfast, close to casino

By on Oct 13, 2014

5

wonderful holiday retreat

Couples

My husband and I needed a place to stay where we could invite some old friends over to share in some fellowship. We no longer in the community and were back on business. Our stay at the Best Western was perfect. We got a two room suite to accommodate all our needs.

By on Dec 20, 2013