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Hollywood Casino & Hotel St. Louis

3.5 out of 5.0

Recent guest reviews

Quite clean room staff was very helpful and polite

Only had a few hours to spend at the Casino, but drinks were a good price and lots of open machines and tables. Didn't stay for gambling as much as just some entertainment on the way to our destination.

Everything was great, except the toilet was clogged when I got to the room. Looked like somone had tried to flush some paper or something down it. I fixed it myself, and everything else was fine. Really liked the spacious shower. Not much of a view from the window however.

The staff needs to be retrained. The last day of our stay we almost ran out of toilet paper. Floors were beautiful marble but then you see mold on the bath tub walls. Bath tub clogged up and they came to the room right away but the next day it was clogged again.

Wish the bed had fitted sheets. Other than that ....great place!!!

Remodeled rooms have hard flooring so you can hear EVERY noise from adjoining rooms. At least one room was having sex EVERY two hours as opppsed to the other which had their tv on the entire time. As I was climbing into the shower I realized there were no bath towels. Had to ask twice to get some. Second time employee was nice enough to apologize stating that "they had run out." Run out of towels at a hotel? Previous stay found room to be partially clean. It's just an icky place.

The stay was nice and clean. Orbitz took care of everything smoothly. We went to the sports bar inside hotel the staff did not speak while entering nor care to wait on us after we sat down. I had to leave day early the Hollywood Casino nor Orbitz would refund the night after I paid in full!

We stayed in the recently renovated tower. Whoever did the Reno did a horrible job. Also, There were empty beer cans in the hallway outside our room. The hotel was like a regular 2 star hotel and the casino was a joke. I would not stay there or visit again. Not my kind of place.

Nice quiet hotel. The rooms are spacious, and clean. The flat screen tv was mounted on the wall. The bathtub very spacious.

Bed was comfortable everything was clean except maid had left a dirty wash cloth on the bathroom sink and the coffee pot did not work. Overall the hotel and casino was very pleasing and comfortable great night gettaway for us.

This was my first experience here. I was ready for a little getaway and casino time and found a good deal on Orbitz. Both the hotel and casino staff were friendly and provided good service. The room was clean but could use some updates. I know they are in the process of renovating the rooms. My room had a view of the parking garage and employee break area, so I didn't keep the curtains open. The room had a fridge and good size safe large enough to hold a laptop, but no microwave. I ordered room service for breakfast one morning, which is somewhat pricey, but it was quick, tasted good, and portion size was generous. I wouldn't hesitate to stay here again for the same price.

Staff very pleasant and helpful. Rooms clean, well appointed.

There were four girls in one room for a concert at the amphitheater. We were short on towels, blankets, pillows etc. every time we called the front desk-no answer. When we went to the front desk to make request they said they would send it up. Well no one showed up the two days we were there. Other than that the hotel was nice and clean. The buffet was great. The coffe shop was wayyy over priced but good coffee.

Good stay and excellent buffet! Lover the shuttle to the concert. It was totally worth the $10!

Hotel staff was very friendly. Casino was nice. Room could have been cleaner. The bathroom wasn't as clean as I would have expected and the non-smoking room had a stale smell. Overall, the hotel was fine for the price.

Was disappointed with the cleanliness of the hotel.

This is a beautifully built faculty easily found that is facing poor maintenance and poorer cleaning. We called front desk, house keeping and left a room note to vacuum the room before having to re-clean and dust the room ourselves as our three day stay began.

Clean and free coverd parking nice selection of resturants.

Bed was terrible; I had one King and could feel the mattress springs. Bathtub had prior guests hair in it, so I had to rinse it first. Otherwise pretty clean.

Location was great for my meeting and visiting my family in St. Louis John with just for valet service was very helpful every day

Room options

Rodeo Tower, 1 King Bed

King 1 | Sleeps 2

Rodeo Tower, 2 Queen Beds

Queen 2 | Sleeps 4

Rodeo Tower, 1 King Bed, Smoking

King 1 | Sleeps 2

Rodeo Tower, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Hollywood Casino & Hotel St. Louis

Everyone (20) Couples (19) Business (11) Family (6) Other (5) Friends (1)
5
Everyone

Quite clean room staff was very helpful and polite

By on Sep 17, 2017

Review comment responded on Sep 21, 2017

Hello, Thank you for providing feedback. We are so happy that you liked our staff and the rooms. We are so lucky to have such great people working here. We appreciate you choosing to stay with us, and hope that we will see you again soon.

4
Everyone

Only had a few hours to spend at the Casino, but drinks were a good price and lots of open machines and tables. Didn't stay for gambling as much as just some entertainment on the way to our destination.

By , from Owensboro, KY on Aug 23, 2017

Review comment responded on Aug 25, 2017

Kourtney, Thank you for taking time to share your feedback on your stay. We are happy that you enjoyed the experience and hope to see you again.

4

nice stay

Everyone

Everything was great, except the toilet was clogged when I got to the room. Looked like somone had tried to flush some paper or something down it. I fixed it myself, and everything else was fine. Really liked the spacious shower. Not much of a view from the window however.

By , from Quincy, IL on Jul 11, 2017

Review comment responded on Jul 13, 2017

Steve, Thank you so much for providing feedback. As our guest, your feedback helps tell us how we are doing. It is our goal to provide a fun and comfortable environment. We are so glad you liked the new shower. I will make sure to give your feedback to the proper departments. Thank you again for your feedback. We hope to see you again soon.

4

could be a great hotel...but

Everyone

The staff needs to be retrained. The last day of our stay we almost ran out of toilet paper. Floors were beautiful marble but then you see mold on the bath tub walls. Bath tub clogged up and they came to the room right away but the next day it was clogged again.

By on Jul 4, 2017

Review comment responded on Jul 7, 2017

We appreciate that you took time out to rate us and provide feedback. We will make sure our facilities team addresses those issues. We continually focus on our training of our staff and will continue to do so.

5

great place!!!

Everyone

Wish the bed had fitted sheets. Other than that ....great place!!!

By , from Chicago, Illinous on Jun 23, 2017

Review comment responded on Jul 1, 2017

Debbie, We're so glad that you had a great stay. I will make sure to give housekeeping your feedback. Thank you again for staying with us, and we hope to see you again soon!

1

do not stay here

Everyone

Remodeled rooms have hard flooring so you can hear EVERY noise from adjoining rooms. At least one room was having sex EVERY two hours as opppsed to the other which had their tv on the entire time. As I was climbing into the shower I realized there were no bath towels. Had to ask twice to get some. Second time employee was nice enough to apologize stating that "they had run out." Run out of towels at a hotel? Previous stay found room to be partially clean. It's just an icky place.

By , from chicago on Jun 22, 2017

Review comment responded on Jun 28, 2017

John, Thank you for sharing as we value your feedback. Your experience is below our standards and expectations. We will address with the necessary departments to fix these issues.

4

nice and clean

Everyone

The stay was nice and clean. Orbitz took care of everything smoothly. We went to the sports bar inside hotel the staff did not speak while entering nor care to wait on us after we sat down. I had to leave day early the Hollywood Casino nor Orbitz would refund the night after I paid in full!

By , from St Louis, Missouri on Mar 31, 2017

Review comment responded on Apr 4, 2017

Thank you for your feedback Amanda. We're sorry you were unhappy. We'll address the areas we need to improve. Hope to see you again!

2

don't stay there!

Everyone

We stayed in the recently renovated tower. Whoever did the Reno did a horrible job. Also, There were empty beer cans in the hallway outside our room. The hotel was like a regular 2 star hotel and the casino was a joke. I would not stay there or visit again. Not my kind of place.

By on Mar 19, 2017

Review comment responded on Mar 26, 2017

Thank you for taking the time to provide us feedback on your hotel experience. As our guest, you are the one who tells us if we are successful or not. We are working diligently on making sure we provide a clean & comfortable hotel room along with a fun atmosphere to enhance the guest's experience at our casino. Your feedback is important to us and we will use it as a tool to identify where we can improve. I apologize that your experience with us was below standard.

5

very nice hotel!

Everyone

Nice quiet hotel. The rooms are spacious, and clean. The flat screen tv was mounted on the wall. The bathtub very spacious.

By , from B. St. louis on Jan 27, 2017

Review comment responded on Jan 31, 2017

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4

great hotel everything was good except

Everyone

Bed was comfortable everything was clean except maid had left a dirty wash cloth on the bathroom sink and the coffee pot did not work. Overall the hotel and casino was very pleasing and comfortable great night gettaway for us.

By , from Illinois on Jan 23, 2017

Review comment responded on Jan 26, 2017

We're sorry for your inconvenience. We'll work hard to fix the issue you experienced. Thank you for your feedback!