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Recent guest reviews

Nice upscale feel...………………………………………………………………………………………………………...

Overall, the property was clean and staff were very friendly. However my room was always muggy. And the carpet was rather old and a little dingy looking.

Spa not working, indoor pool cold. Receiving staff rude and not helpfil. Obvious dislike of 3rd party bookers, why do they participare?

They never made the beds, coffee machine was broken, lazy staff

Needs new housekeeping staff. Rooms were not cleaned properly. The overall condition of those rooms are definitely not worth $100 a night. The staff st the front desk was very understanding and accommodating. She tried to make it right but the other room had the same issues. We just left after she said she would refund our money.

Very clean, quiet, and they had great coffee in the lobby.

Room had a horrible smell. Urine like odor from carpet. Despite request for a pet free room. Expected a far better experience from a BW Plus.

Friendly staff. Comfortable room. Good breakfast.

Nice hotel friendly staff. Clean comfortable affordable. The only drawback was noisy maids at 8:00am. They were cleaning other rooms. I had do not disturb on my door, but I could hear them yelling HOUSEKEEPING! Knocking heavily on doors, loud keys rattling, and letting the doors slam...

We were told there was a baseball team in the hotel. We heard and saw them. They were kids....running up and down the halls upstairs from us. It sounded like they were jumping off the beds and running into walls. We complained, but the noise continued until about 11 p.m. The desk clerk said she called upstairs, but never said she actually went up there. She'd also said they had a scooter and hoverboard. My boyfriend did go up there and it didn't help. I asked a mother with a baseball shirt if she was with them. She said no, but I saw her later outside with some of the kids on a scooter and hoverboard. We booked for two nights, but only stayed for one. We complained to the manager in the morning and received a refund for the second night.

Wonderful staff. Rooms could have been cleaned a little better.

NE Lakewood Way Lee's Summit MO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus Lee's Summit Hotel & Suites places you within a 15-minute drive of popular attractions such as Kauffman Stadium and Arrowhead Stadium. This 74-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is offered each morning.


Rooms

The 74 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Guests staying at Best Western Plus Lee's Summit Hotel & Suites enjoy an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Whirlpool Suite, 1 King Bed, Non-Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Lee's Summit Hotel & Suites

Everyone (10) Couples (1) Family (5)
5
Partner Couples Family

Nice upscale feel...………………………………………………………………………………………………………...

By , from Detroit on Nov 19, 2019

Review comment responded on Nov 26, 2019

Thank you so much for the great review! We hope to see you again soon

4
Family Family

Overall, the property was clean and staff were very friendly. However my room was always muggy. And the carpet was rather old and a little dingy looking.

By on Jul 25, 2019

Review comment responded on Sep 2, 2019

I'm glad you enjoyed your stay. Hurry back.

3
Family Family

Spa not working, indoor pool cold. Receiving staff rude and not helpfil. Obvious dislike of 3rd party bookers, why do they participare?

By on Jul 1, 2019

Review comment responded on Jul 14, 2019

Not sure what happened with our front desk. We keep the pool at 82 degrees per health department guidelines. Thanks for staying with us.

1
Everyone

By on Feb 20, 2019

Review comment responded on Apr 4, 2019

Sorry to see the rating. We strive to receive 5 out of 5 on every stay.

2
Family with small children

They never made the beds, coffee machine was broken, lazy staff

By on Feb 20, 2019

Review comment responded on Mar 4, 2019

Sorry it sounds like you had a bad experience. We don’t show a record of you staying at the hotel. Our Keurig coffee machines are checked before check in. We have coffee in the lobby always available. Please call if you would like to discuss.

2
Everyone

Needs new housekeeping staff. Rooms were not cleaned properly. The overall condition of those rooms are definitely not worth $100 a night. The staff st the front desk was very understanding and accommodating. She tried to make it right but the other room had the same issues. We just left after she said she would refund our money.

By on Dec 31, 2018

Review comment responded on Jan 3, 2019

Sorry we didn't meet your standards this time. We will work hard to make sure your next stay is perfect

5
Everyone

By on Dec 15, 2018

Review comment responded on Dec 20, 2018

Thanks for staying with us we appreciate your business.

4
Everyone

By on Oct 31, 2018

Review comment responded on Nov 2, 2018

Come back and see us again.

5
Everyone

Very clean, quiet, and they had great coffee in the lobby.

By on Oct 26, 2018

Review comment responded on Nov 2, 2018

The coffee is a real good product that we just discovered a few years back.

2
Everyone

Room had a horrible smell. Urine like odor from carpet. Despite request for a pet free room. Expected a far better experience from a BW Plus.

By , from Lee’s Summit on Sep 7, 2018

Review comment responded on Sep 12, 2018

We apologize for the experience. We will look into your stay and resolve any issues.

Best Western Plus Lee's Summit Hotel & Suites

4825 NE Lakewood Way, Lee's Summit, MO 64064
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