I had to wait one hour for shuttle to pick me up. No restaurant no maid service the second day of my stay I couldn't wait to get out of there!!!
The management could do better with having the place cleaner than it looks from the outer appearance. Hygiene must be a priority for this place.
There appeared to be blood on the actual mattress, lots of blood. Old blood.
Great stay. Helpful staff. Convenient to great restaurants and airport
This is a beautiful hotel. On my second trip here, the room smelled like pot. I called the desk, and they immediately sent up keys to a different room. I would stay here any time. The lobby is beautiful, and the rooms are nice also.
awesome awesome clean friendly the pool was not the cleanist
Not all front desk staff were wearing face masks despite their reported high standards for COVID-19. Some staff were also rude. Included breakfast was lacking, and the room was quite dirty (e.g. liquor bottle found by bed skirt, dust and hair everywhere, fridge smelled, countertops were stained). The hotel looks impressive from outside and the lobby is nice but the room was a bit run down.
Very clean, quiet, close to fast foods restaurants.
Hotel is nice, receptionist not polite, acted like your bothering her. Also booked room with breakfast, breakfast card said breakfast is over at 11:00, walked down to eat and was then told it ended at 9:00. Why didn't the receptionist inform me? I know, she was to worried about the guy who was delivering her food!!! I fill like I was cheated.
The facility is beautiful with an aesthetically pleasant water fall in the lobby and lower lobby. The pool is beautiful. The breakfast is fantastic. And the location is very near the airport. Good near by shopping.
Furnishings are showing wear, no one at the cro t desk
I came for one 7 hour meeting that took place in the hotel. It served the purpose well, but wasn't anything special.
Nice......about whst youd expect from a 4 star hotel.
Bundled Orbitz deal 100 bucks for 3 nights ; very clean rooms
Staff was nice. Shuttle to get my rental car. Clean, quiet, comfortable room.
Very nice hotel. Was there 2 nights. Had a small issue with the shower, bust was fixed right away.
STAY AWAY!! Upon check in, I noticed stains on the bedding. I thought no big deal, and requested a change. The day after I left the hotel in the morning. We arrived back later that evening, to realize that no cleaning or turndown service was provided. I again nicely went down to the front desk to request at least change of towels, and some toiletries, while I left for dinner. We returned later that night, and the horror began. I noticed all used dirty towels, where put back on the shelf to be re-used, some filthy ones where added to the pile as well. Instead of replacing the toilet paper, they just placed another roll on the counter, as if saying 'do it yourself', and the trash was not emptied either. The worst part of it all was the bedding, once again! I found hairs all over that obviously did NOT belong to myself, stains all over, I kept pulling the sheets and noticed a big red bloody stain!!!! I called up for a manager, and after waiting for 20-30 minutes one of the front desk employees came up, with an excuse that the manager was too busy! The employee was apologetic and provided an email for the manager on duty as well. They again sent in a gentleman with fresh linen, and he replaced the bedding. He was very nice, but watching him clean it was VERY obvious that no training was ever provided to him! Bottom line, I've requested a refund and still haven't gotten a straight answer from management! Find better service elsewhere!!!
Easy to get to long term parking cheap ! Nice surprise tgif within hotel.Shuttle to airport nice.
Upon check in, I was surprised to find out that I would be charged an additional $10 dollars per day for parking. Once I got to my room I had another surprise, the air conditioning didn't work. Before I unpacked my bags I call the front desk, they were nice but instead of immediately giving me another room, I had to wait for a maintenance man to services the A/C. After watching him take the unit apart for 15 minutes, I had enough and called the front desk and insisted on another room. So, after all of that I woke up to another surprise. When I went down for breakfast, I was told it would cost $17 dollars per person! I'm sure I could have stayed at a Moter 6 and received at least a continental breakfast.
Crowne Plaza St. Louis Airport places you within a 10-minute drive of popular sights such as Hollywood Casino Amphitheatre and Westport Plaza. This 350-room, 3.5-star hotel has 2 restaurants along with conveniences like an indoor pool and a 24-hour fitness center.
Enjoy dining at Clouds Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Crowne Plaza St. Louis Airport's 350 rooms provide coffee makers, free newspapers, and safes. 37-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
At Crowne Plaza St. Louis Airport, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 10.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.
I had to wait one hour for shuttle to pick me up. No restaurant no maid service the second day of my stay I couldn't wait to get out of there!!!
The management could do better with having the place cleaner than it looks from the outer appearance. Hygiene must be a priority for this place.
Thank you for your feedback!
There appeared to be blood on the actual mattress, lots of blood. Old blood.
Thank you for your feedback, we are addressing these issues immediately.
Great stay. Helpful staff. Convenient to great restaurants and airport
Thank you for your feedback!
This is a beautiful hotel. On my second trip here, the room smelled like pot. I called the desk, and they immediately sent up keys to a different room. I would stay here any time. The lobby is beautiful, and the rooms are nice also.
Thanks for staying with us. We appreciate your feedback!
awesome awesome clean friendly the pool was not the cleanist
Thanks for staying with us. We appreciate your feedback!
Not all front desk staff were wearing face masks despite their reported high standards for COVID-19. Some staff were also rude. Included breakfast was lacking, and the room was quite dirty (e.g. liquor bottle found by bed skirt, dust and hair everywhere, fridge smelled, countertops were stained). The hotel looks impressive from outside and the lobby is nice but the room was a bit run down.
Thanks for staying with us. We appreciate your feedback!
Very clean, quiet, close to fast foods restaurants.
Thank you for your feedback!
Hotel is nice, receptionist not polite, acted like your bothering her. Also booked room with breakfast, breakfast card said breakfast is over at 11:00, walked down to eat and was then told it ended at 9:00. Why didn't the receptionist inform me? I know, she was to worried about the guy who was delivering her food!!! I fill like I was cheated.
Thank you for your feedback.
The facility is beautiful with an aesthetically pleasant water fall in the lobby and lower lobby. The pool is beautiful. The breakfast is fantastic. And the location is very near the airport. Good near by shopping.
Thank you for your feedback
Thank you for your feedback!