Loved the room. Clean and the bed was comfy. I didnt like they tried to charge us twice for the room we prepaid for. Watch them!
The hotel staff were very nice and friendly, the only good thing. The shuttle service was supposed to pick us up for return after a concert, not even 2 miles away. They never showed in the time promised even after repeated calls, leaving several of us sitting in a parking lot over an hour even though all other shuttle services made it back and forth multiple times. We had to take another shuttle from another hotel that was kind enough to offer some of us the drive back after venue staff questioned why we were still waiting for pick up. The temperature inside the lobby, hallway and elevator was humid and hot, although the room temp was fine and worked well. In general the place is long past update. Will not be returning.
The room was very nice and comfortable. The property looked like it was going through some renovations. Eating inside the hotel was located in the conference room. The lobby area smelled like cigarette smoke and that was not pleasant.
Friendly fast check in and out. Airport shuttle driver was friendly and courteous. He took me to the airport and picked me up. Clean room and bathroom.
The staff was amazing i really liked the fact they would shuttle us anywhere in there radius. Which ment we could enjoy our selves without worrying about driving or finding alternative transportation. I especially liked the one driver/staff Mark was amazing on helping with routes and times to avoid and areas so we weren't stuck in traffic when we went downtown how much time to plan for.
The beds here are super comfortable and the staff is welcoming and wonderful. The only downfall is the $25 they charged my card after paying for my room. I’m not sure what this charge is for or if it will fall off of my account.
Staff was very nice. I would have appreciated an included breakfast.
After looking at the pictures of the hotel I was expecting to arrive to a brand new Holiday Inn. However, it has been remodeled, which is nice - but sadly it still looks old. The elevator was the oldest I've seen in years. Breakfast is not included, they have a menu. Location if nice if you are going to the airport.
Someone was already occupying the room we were checked into. Long wait to get it fixed. Others were complaining about their reservations ahead of us in line. The hotel is clean and comfortable, but the check in mistake was terrible, and not handled well. They needed more people there. I am needing to go back again this weekend, but I chose a different hotel instead.
Nice hotel , staff were friendly, rooms are nice, bed is comfy
Stayed one night for a concert at the amphitheatre. Staff are very friendly and gave excellent service. Rooms are clean and beds are awesome - we wanted to bring it home with us. Only drawback was the hours of the restaurant. Wanted a late breakfast and went to eat at 10:30 ( close at 11:00) and kitchen was closed so our only choice was the buffet.
My stay was prepaid through orbitz days before I arrived. Upon check-out, the hotel decided to charge me again on the card I used for incidentals, supposedly due to a "Computer Glitch" that was supposed to charge Orbitz, yet it charged me. I inquired about the charge at check out and was informed that it was not billed to me, and while driving home, the manager called me and said it was charged to me but was being reversed. Check your bill before you check out
Hollywood Casino Amphitheatre is within 2 miles (3 km) of Holiday Inn St. Louis Arpt West-Earth City while other popular attractions such as Hollywood Casino are within 3 miles (5 km). This 3.5-star hotel welcomes guests with 155 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee weekends from 7:00 AM to 11:00 AM.
Holiday Inn St. Louis Arpt West-Earth City's 155 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers, free local calls, and safes are also standard.
At Holiday Inn St. Louis Arpt West-Earth City, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.
Hello, Thank you for staying with us and thank you for your review. Feedback is vital to the improvement of the hotel. Next time you are in town we ask that you visit again to see the improvements we are constantly making!
Hello! Thank you for your review we are glad you enjoyed your stay and we look forward to your next visit!
Hello! Thank you for your review and thank you for staying with us. We are glad you enjoyed your stay and we look forward to your next visit!
Thank you for taking the time to tell us about your experience at Holiday Inn Airport West. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.
Loved the room. Clean and the bed was comfy. I didnt like they tried to charge us twice for the room we prepaid for. Watch them!
Hello! Thank you for your review and thank you for staying with us! We appreciate your feedback and look forward to your next visit!
The hotel staff were very nice and friendly, the only good thing. The shuttle service was supposed to pick us up for return after a concert, not even 2 miles away. They never showed in the time promised even after repeated calls, leaving several of us sitting in a parking lot over an hour even though all other shuttle services made it back and forth multiple times. We had to take another shuttle from another hotel that was kind enough to offer some of us the drive back after venue staff questioned why we were still waiting for pick up. The temperature inside the lobby, hallway and elevator was humid and hot, although the room temp was fine and worked well. In general the place is long past update. Will not be returning.
Hello! Thank you for your review and thank you for staying with us! Unfortunately we dropped the ball during your stay. The appropriate department heads have been notified to ensure your issues have been corrected. There recently have been major management changes at this property and we look forward to the opportunity to prove how wonderful an experience at this property really can be.
Thank your for your feedback. We look forward to seeing you again.
The room was very nice and comfortable. The property looked like it was going through some renovations. Eating inside the hotel was located in the conference room. The lobby area smelled like cigarette smoke and that was not pleasant.
Thanks for staying with us. Hopefully you will visit us again to see the final renovations of our restaurant at the end of March.
Hello! Thank you for staying with us and thank you for your review.