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Recent guest reviews

Awesome

Historic and beautiful.

Ghost tour was fun. Spa treatments were great. Grotto area needs some work. Room was average but fine.

The spa was great, all that spring water everywhere: your room, the public pools and hot tubs. Everywhere

We loved the historical feel and beautiful architecture. We took the paranormal tour and highly recommend it! Tour guide Jay was great. When we checked in, work was being done on the lobby floor and it made hearing the attendant almost impossible. Plus the attendant was taking a phone reservation and it seems like they should have 2 people manning the desk at prime check in times. The grounds were gorgeous this time of year!

This was my first visit. Staff was super friendly and handled all requests immediately. Bar/restaurant staff was very friendly and polite. Felt safe the entire stay. Great walking distance to gas station, bars, and other restaurants.

The property is nice but not handicap friendly. You have to walk down 2 flights of stairs to the lap pool.

The customer service is top notch. It is a great place for a relaxing getaway.

Our room was musty, room service food made my husband sick twice. TV kept pixelating. Not worth the money.

The room was small for having two queen size beds.

Our room was pretty dirty. Stains on the carpet and a lot of dirt on the woodwork above the bed. Thins walls so you can hear a lot of noise in the hall. Disappointed in our stay.

The 88 was really good, I had the steak and chicken Marsala they were worth it. Amenities were good as well wasn’t terrible if it were maintained at the highest level it would’ve made it excellent for amenities. Hotel overall had an old fashioned feel which was pretty interesting and I get it, that it is a hotel a lot of foot traffic but the room I was in (421) looked like they don’t think about cleaning the carpet and if they did well they need to hire a real team. Bathroom was 85% clean, I’ll get something straight it was clean and sanitary somewhat, streaks on the mirrors the findings of a cleaning lady who I would say half way cleans? For it to be a 4 star hotel gave off a 3 star if that feeling to me. The Stoney Creek hotel in St Joseph was better kept.

I was very disappointed after arriving at The Elms. I was expecting a lovely, elegant old hotel with a friendly staff. That is not what I found. The rooms were dirty and the staff avoided you whenever possible. There were crumbs in our beds and the floors looked like they hadn't been cleaned in days. I wore my shoes in our room the entire stay. It is not worth the money.

Like the look. Loved how quiet it was. Hot tub was almost as cold as the cold tub down by the lap pool. Cafe was nice loved the coffee. Dinner was decent for the price. Breakfast was great!

Regent St Excelsior Springs MO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

The Elms Hotel & Spa, a Destination by Hyatt Hotel places you within a 15-minute stroll of popular sights such as Paradise Playhouse and Hall of Waters and Cultural Museum. This 153-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

Enjoy a bite to eat at Eighty Eight Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 11:00 AM.


Rooms

Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. IPod docks, private yards, and coffee makers are also standard.


Property features

The Elms Hotel & Spa, a Destination by Hyatt Hotel features a full-service spa, an indoor pool, and an outdoor pool. If you drive, take advantage of free valet parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a 24-hour gym, 2 spa tubs, and a sauna.

Room options

Room, 1 King Bed (Royal)

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Suite, 2 Queen Beds (Parlor)

2 Queen Beds | Sleeps 4

Guest reviews for The Elms Hotel & Spa, a Destination by Hyatt Hotel

Everyone (31) Couples (10) Family (5)
4
Everyone

By on May 30, 2022

4
Business Business

Awesome

By on Feb 12, 2022

Review comment responded on Feb 12, 2022

Thank you William for your recent stay & review! We are super happy to see you had an amazing stay! We hope to see you again in the future!

5
Partner Couples

Historic and beautiful.

By on Dec 20, 2021

Review comment responded on Dec 21, 2021

Kelly, Thank you so much for your recent stay & review! We hope to see you back again in the future.

4
Everyone

By on Nov 21, 2021

4
Partner Couples

Ghost tour was fun. Spa treatments were great. Grotto area needs some work. Room was average but fine.

By on May 19, 2021

Review comment responded on May 22, 2021

Thank you for your recent stay & feedback. We will share these details with management. We hope to see you again.

5
Partner Couples

The spa was great, all that spring water everywhere: your room, the public pools and hot tubs. Everywhere

By on May 5, 2021

Review comment responded on May 7, 2021

Thank you for your recent stay & review! We are happy you had a great time & we hope to see you again in the future!

4
Partner Couples

We loved the historical feel and beautiful architecture. We took the paranormal tour and highly recommend it! Tour guide Jay was great. When we checked in, work was being done on the lobby floor and it made hearing the attendant almost impossible. Plus the attendant was taking a phone reservation and it seems like they should have 2 people manning the desk at prime check in times. The grounds were gorgeous this time of year!

By on Apr 16, 2021

Review comment responded on Apr 17, 2021

Thank you for your recent stay & review, we appreciate your feedback. We hope to see you again in the future!

5
Everyone

By on Apr 12, 2021

Review comment responded on Apr 23, 2021

Thank you for your recent stay & review!

5
Friends

This was my first visit. Staff was super friendly and handled all requests immediately. Bar/restaurant staff was very friendly and polite. Felt safe the entire stay. Great walking distance to gas station, bars, and other restaurants.

By on Mar 31, 2021

Review comment responded on Apr 2, 2021

Thank you for your recent stay & review, we hope to see you again in the future!

1
Everyone

By on Mar 22, 2021

Review comment responded on Apr 3, 2021

Sorry your stay did not go as you would have liked we hope you come back in the future & we can deliver the stay that meets your expectations.

The Elms Hotel & Spa, a Destination by Hyatt Hotel

401 Regent St, Excelsior Springs, MO 64024
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