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Recent guest reviews

Ghost tour was fun. Spa treatments were great. Grotto area needs some work. Room was average but fine.

The spa was great, all that spring water everywhere: your room, the public pools and hot tubs. Everywhere

We loved the historical feel and beautiful architecture. We took the paranormal tour and highly recommend it! Tour guide Jay was great. When we checked in, work was being done on the lobby floor and it made hearing the attendant almost impossible. Plus the attendant was taking a phone reservation and it seems like they should have 2 people manning the desk at prime check in times. The grounds were gorgeous this time of year!

This was my first visit. Staff was super friendly and handled all requests immediately. Bar/restaurant staff was very friendly and polite. Felt safe the entire stay. Great walking distance to gas station, bars, and other restaurants.

The property is nice but not handicap friendly. You have to walk down 2 flights of stairs to the lap pool.

The customer service is top notch. It is a great place for a relaxing getaway.

Our room was musty, room service food made my husband sick twice. TV kept pixelating. Not worth the money.

The room was small for having two queen size beds.

Our room was pretty dirty. Stains on the carpet and a lot of dirt on the woodwork above the bed. Thins walls so you can hear a lot of noise in the hall. Disappointed in our stay.

The 88 was really good, I had the steak and chicken Marsala they were worth it. Amenities were good as well wasn’t terrible if it were maintained at the highest level it would’ve made it excellent for amenities. Hotel overall had an old fashioned feel which was pretty interesting and I get it, that it is a hotel a lot of foot traffic but the room I was in (421) looked like they don’t think about cleaning the carpet and if they did well they need to hire a real team. Bathroom was 85% clean, I’ll get something straight it was clean and sanitary somewhat, streaks on the mirrors the findings of a cleaning lady who I would say half way cleans? For it to be a 4 star hotel gave off a 3 star if that feeling to me. The Stoney Creek hotel in St Joseph was better kept.

I was very disappointed after arriving at The Elms. I was expecting a lovely, elegant old hotel with a friendly staff. That is not what I found. The rooms were dirty and the staff avoided you whenever possible. There were crumbs in our beds and the floors looked like they hadn't been cleaned in days. I wore my shoes in our room the entire stay. It is not worth the money.

Like the look. Loved how quiet it was. Hot tub was almost as cold as the cold tub down by the lap pool. Cafe was nice loved the coffee. Dinner was decent for the price. Breakfast was great!

They were wonderful and accomodating! Ill stay here for sure whenever possible!

The staff is very hospitable. Unfortunately while we were there, our evening was interrupted when the power went out due to someone hitting a transformer. The power in the whole city was out. While not the fault of the hotel or their staff, no accommodations for this inconvenience were offered and it wasn’t even acknowledged at checkout that we were without power for 1/3 of our stay there (5 hours, 8:30pm-1:30am). This is the only time we’ve been away from our 2 year old over night so it was kind of a drag that we spent our “vacation” sitting in our dark room. Interesting they have no back up generators. However, the staff was very accommodating prior to that. They were able to let us check in a few hours early and they gave us a $50 dining credit for our anniversary as well as 2 drinks at the tavern (which we never got to use because the power went out). The bed was very comfy and clean. Had to use the stairs from the 5th floor with our luggage when leaving because it never came back on after power outage apparently. Overall we had an ok time. I wish we would have left when to power went out and gone to a different hotel though. Probably won’t be back.

Regent St Excelsior Springs MO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

The Elms Hotel & Spa, a Destination by Hyatt Hotel places you within a 10-minute stroll of popular attractions such as Paradise Playhouse and Hall of Waters and Cultural Museum. This 153-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

Enjoy a bite to eat at Eighty Eight Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 11:00 AM.


Rooms

The 153 rooms have an array of amenities, including iPod docks, private yards, and coffee makers. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

The Elms Hotel & Spa, a Destination by Hyatt Hotel features a full-service spa, an indoor pool, and an outdoor pool. If you drive, take advantage of free valet parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include a 24-hour gym, 2 spa tubs, and a sauna.

Room options

Room, 1 King Bed (Royal)

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Suite, 2 Queen Beds (Parlor)

2 Queen Beds | Sleeps 4

Guest reviews for The Elms Hotel & Spa, a Destination by Hyatt Hotel

Everyone (34) Couples (9) Family (5)
4
Partner Couples

Ghost tour was fun. Spa treatments were great. Grotto area needs some work. Room was average but fine.

By on May 19, 2021

Review comment responded on May 22, 2021

Thank you for your recent stay & feedback. We will share these details with management. We hope to see you again.

5
Partner Couples

The spa was great, all that spring water everywhere: your room, the public pools and hot tubs. Everywhere

By on May 5, 2021

Review comment responded on May 7, 2021

Thank you for your recent stay & review! We are happy you had a great time & we hope to see you again in the future!

4
Partner Couples

We loved the historical feel and beautiful architecture. We took the paranormal tour and highly recommend it! Tour guide Jay was great. When we checked in, work was being done on the lobby floor and it made hearing the attendant almost impossible. Plus the attendant was taking a phone reservation and it seems like they should have 2 people manning the desk at prime check in times. The grounds were gorgeous this time of year!

By on Apr 16, 2021

Review comment responded on Apr 17, 2021

Thank you for your recent stay & review, we appreciate your feedback. We hope to see you again in the future!

5
Everyone

By on Apr 12, 2021

Review comment responded on Apr 23, 2021

Thank you for your recent stay & review!

5
Friends

This was my first visit. Staff was super friendly and handled all requests immediately. Bar/restaurant staff was very friendly and polite. Felt safe the entire stay. Great walking distance to gas station, bars, and other restaurants.

By on Mar 31, 2021

Review comment responded on Apr 2, 2021

Thank you for your recent stay & review, we hope to see you again in the future!

1
Everyone

By on Mar 22, 2021

Review comment responded on Apr 3, 2021

Sorry your stay did not go as you would have liked we hope you come back in the future & we can deliver the stay that meets your expectations.

3
Family

The property is nice but not handicap friendly. You have to walk down 2 flights of stairs to the lap pool.

By on Mar 8, 2021

Review comment responded on Mar 10, 2021

Thank you so much for your recent stay and feedback you have provided to us. I'm very sorry to hear about some of the challenges/observations you made during your stay. I will share these details with management. We hope you were still able to have a great stay & that we will see you again in the future.

5
Partner Couples

The customer service is top notch. It is a great place for a relaxing getaway.

By on Aug 29, 2020

Review comment responded on Oct 21, 2020

I wanted to say thank you so much for your recent stay and valuable feedback. We hope to see you in the future!

4
Everyone

By on Jul 21, 2020

3
Partner Couples

Our room was musty, room service food made my husband sick twice. TV kept pixelating. Not worth the money.

By on Jan 4, 2020

Review comment responded on Jan 5, 2020

We are so sorry that your experience was not what it should have been. I will make sure to forward these details over to the appropriate departments so that we can make sure to improve in these areas. Please feel free to reach out with further details so that we can address these items directly. Thank you.

The Elms Hotel & Spa, a Destination by Hyatt Hotel

401 Regent St, Excelsior Springs, MO 64024
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