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The Elms Hotel & Spa

3.5 out of 5.0
Overview Reviews Amenities & Policies
401 Regent St, Excelsior Springs, MO
1-844-663-2269
4.1
out of 5
"Good!"
See all 39 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

The room was small for having two queen size beds.

Our room was pretty dirty. Stains on the carpet and a lot of dirt on the woodwork above the bed. Thins walls so you can hear a lot of noise in the hall. Disappointed in our stay.

The 88 was really good, I had the steak and chicken Marsala they were worth it. Amenities were good as well wasn’t terrible if it were maintained at the highest level it would’ve made it excellent for amenities. Hotel overall had an old fashioned feel which was pretty interesting and I get it, that it is a hotel a lot of foot traffic but the room I was in (421) looked like they don’t think about cleaning the carpet and if they did well they need to hire a real team. Bathroom was 85% clean, I’ll get something straight it was clean and sanitary somewhat, streaks on the mirrors the findings of a cleaning lady who I would say half way cleans? For it to be a 4 star hotel gave off a 3 star if that feeling to me. The Stoney Creek hotel in St Joseph was better kept.

I was very disappointed after arriving at The Elms. I was expecting a lovely, elegant old hotel with a friendly staff. That is not what I found. The rooms were dirty and the staff avoided you whenever possible. There were crumbs in our beds and the floors looked like they hadn't been cleaned in days. I wore my shoes in our room the entire stay. It is not worth the money.

Like the look. Loved how quiet it was. Hot tub was almost as cold as the cold tub down by the lap pool. Cafe was nice loved the coffee. Dinner was decent for the price. Breakfast was great!

They were wonderful and accomodating! Ill stay here for sure whenever possible!

The staff is very hospitable. Unfortunately while we were there, our evening was interrupted when the power went out due to someone hitting a transformer. The power in the whole city was out. While not the fault of the hotel or their staff, no accommodations for this inconvenience were offered and it wasn’t even acknowledged at checkout that we were without power for 1/3 of our stay there (5 hours, 8:30pm-1:30am). This is the only time we’ve been away from our 2 year old over night so it was kind of a drag that we spent our “vacation” sitting in our dark room. Interesting they have no back up generators. However, the staff was very accommodating prior to that. They were able to let us check in a few hours early and they gave us a $50 dining credit for our anniversary as well as 2 drinks at the tavern (which we never got to use because the power went out). The bed was very comfy and clean. Had to use the stairs from the 5th floor with our luggage when leaving because it never came back on after power outage apparently. Overall we had an ok time. I wish we would have left when to power went out and gone to a different hotel though. Probably won’t be back.

The room was not clean with garbage on the floor, an ice bucket with dirty water, dirty toilet/shower/towels, and missing glasses/towels. On the other hand, the spa was superb with excellent services! Also, the restaurant had an amazing breakfast menu with delicious food. The room service spinach salad with grilled chicken was spectacular!!

Waited 45 min to get checked in. The front desk could only recommend their restaurant? Got to the room and they were working on something? Drilling loudly after about 30 min called down to change rooms. They never responded or called back? At midnight loud ghost tour woke us up. Very little rest and only 2 towels? Called for more and never arrived. Ordered dessert at the resultant and it took over an hour to come. Very disappointed in lack of service and still cost over 200.00 for one night. Best thing was the Wasbash BBQ on the way out of town.

Nice atmosphere, interesting history with ghost tours

The room was not really ready to occupy. We had no toilet paper, no wash clothes and spiders in our room. Found three total spiders. One in our bed, one in window and one in a rolled up towel in the bathroom. Elevators were not working during our stay and we were on the 4th floor. Parking is a nightmare we had to park down the street and walk back. The positives was the bed was comfortable. Staff was overwhelmed but friendly and willing to please.

We had a great girls weekend. The hotel was unique. The restaurant choices in the downtown area were quaint. Truly enjoyed our experience.

Took my wife here, awesome place with a fantastic restaurant. The food is great, the spa was extremely relaxing and a great massage. If you like history, the town has a lot of great history also, James brothers house is close, battle of Lexington not far and Al Capone use to stay here. My only complaint was our room had a big stain on the floor and pretty pricey.

This is my go to place for a relaxing weekend. The facilities are beautiful and comfortable. Bradley at the dogs gives the best reflexology I've ever had. As usual the food was great. But it's the friendly staff that makes it feel like home.fun

Charming staff, beautiful setting and sumptous spa services

This was a historic luxury hotel located in a quiet part of town. Very well kept grounds with a very friendly staff that was very accommodating of all guests. They allowed us to check in early & when there wasn't any room in the main dining room for dinner, opened the upstairs bar & used it as an overflow area to seat guests & take appetizer/dinner orders in a more casual atmosphere. President Truman & Al Capone spent time here. It's a comfortable place to relax away from the hustle & bustle of the big city. 2 pools, one outdoors, the other a lap pool indoors. The lap pool is really a lap pool - oval in shape that you can swim in a lap around a center median that rises in the middle of the pool, very unique. The hotel is walking distance to the downtown area and a close by nature park. The main dining room/restaurant served very good food for dinner and had a buffet breakfast & lunch as well (although we didn't try either since we were out & about most of the day). Parking was plentiful and adjacent to the building, but got full when the hotel was booked up for the weekend. We enjoyed our stay there & should we return to the area in the future, would gladly stay there again.

Rooms are small, partly renovated but could definitely be cleaner. Restaurant was delicious, especially breakfast buffet. Spa was very busy and a little over rated and over priced!

Regent St Excelsior Springs MO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

The Elms Hotel & Spa places you within a 15-minute stroll of popular sights such as Paradise Playhouse and Hall of Waters and Cultural Museum. This 153-room, 3.5-star hotel has a golf course, a full-service spa, and a restaurant.


Dining

Enjoy a leisurely bite to eat at Eighty Eight Restaurant, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 42-inch an LCD TV with cable channels. Memory foam beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a private yard, and a coffee maker.


Property features

A local mainstay since 1912, The Elms Hotel & Spa offers a golf course, a full-service spa, and an indoor pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include an outdoor pool, a 24-hour fitness center, and 2 spa tubs.

Room options

Room, 1 King Bed, Accessible (Shower)

King 1 | Sleeps 2
$90* Per night/room Oct 30 - Oct 31

Presidential Suite, 1 King Bed with Sofa bed (Club)

King 1 | Sleeps 3

Club Room, 2 Queen Beds

Queen 2 | Sleeps 4

Club Room, 1 King Bed

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed (Parlor)

King 1 | Sleeps 3

Guest reviews for The Elms Hotel & Spa

Everyone (31) Couples (5) Family (5)
4
Partner Couples Families

The room was small for having two queen size beds.

By on Oct 2, 2019

4
Families Families

Our room was pretty dirty. Stains on the carpet and a lot of dirt on the woodwork above the bed. Thins walls so you can hear a lot of noise in the hall. Disappointed in our stay.

By , from Lee’s Summit on Aug 7, 2019

3
Partner Couples

The 88 was really good, I had the steak and chicken Marsala they were worth it. Amenities were good as well wasn’t terrible if it were maintained at the highest level it would’ve made it excellent for amenities. Hotel overall had an old fashioned feel which was pretty interesting and I get it, that it is a hotel a lot of foot traffic but the room I was in (421) looked like they don’t think about cleaning the carpet and if they did well they need to hire a real team. Bathroom was 85% clean, I’ll get something straight it was clean and sanitary somewhat, streaks on the mirrors the findings of a cleaning lady who I would say half way cleans? For it to be a 4 star hotel gave off a 3 star if that feeling to me. The Stoney Creek hotel in St Joseph was better kept.

By on Jul 8, 2019

2
Families

I was very disappointed after arriving at The Elms. I was expecting a lovely, elegant old hotel with a friendly staff. That is not what I found. The rooms were dirty and the staff avoided you whenever possible. There were crumbs in our beds and the floors looked like they hadn't been cleaned in days. I wore my shoes in our room the entire stay. It is not worth the money.

By on Jul 1, 2019

2
Everyone

By on May 28, 2019

3
Everyone

Like the look. Loved how quiet it was. Hot tub was almost as cold as the cold tub down by the lap pool. Cafe was nice loved the coffee. Dinner was decent for the price. Breakfast was great!

By on Apr 30, 2019

5
Everyone

They were wonderful and accomodating! Ill stay here for sure whenever possible!

By on Mar 29, 2019

3
Everyone

The staff is very hospitable. Unfortunately while we were there, our evening was interrupted when the power went out due to someone hitting a transformer. The power in the whole city was out. While not the fault of the hotel or their staff, no accommodations for this inconvenience were offered and it wasn’t even acknowledged at checkout that we were without power for 1/3 of our stay there (5 hours, 8:30pm-1:30am). This is the only time we’ve been away from our 2 year old over night so it was kind of a drag that we spent our “vacation” sitting in our dark room. Interesting they have no back up generators. However, the staff was very accommodating prior to that. They were able to let us check in a few hours early and they gave us a $50 dining credit for our anniversary as well as 2 drinks at the tavern (which we never got to use because the power went out). The bed was very comfy and clean. Had to use the stairs from the 5th floor with our luggage when leaving because it never came back on after power outage apparently. Overall we had an ok time. I wish we would have left when to power went out and gone to a different hotel though. Probably won’t be back.

By on Feb 3, 2019

5
Everyone

By on Dec 17, 2018

Review comment responded on Feb 8, 2019

Thank you very much for your stay and review. We look forward to having you back.

4
Everyone

By on Dec 15, 2018

Review comment responded on Feb 8, 2019

Thank you very much for your stay. We look forward to having you back.

The Elms Hotel & Spa

401 Regent St, Excelsior Springs, MO 64024
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