The customer service is top notch. It is a great place for a relaxing getaway.
Our room was musty, room service food made my husband sick twice. TV kept pixelating. Not worth the money.
The room was small for having two queen size beds.
Our room was pretty dirty. Stains on the carpet and a lot of dirt on the woodwork above the bed. Thins walls so you can hear a lot of noise in the hall. Disappointed in our stay.
The 88 was really good, I had the steak and chicken Marsala they were worth it. Amenities were good as well wasn’t terrible if it were maintained at the highest level it would’ve made it excellent for amenities. Hotel overall had an old fashioned feel which was pretty interesting and I get it, that it is a hotel a lot of foot traffic but the room I was in (421) looked like they don’t think about cleaning the carpet and if they did well they need to hire a real team. Bathroom was 85% clean, I’ll get something straight it was clean and sanitary somewhat, streaks on the mirrors the findings of a cleaning lady who I would say half way cleans? For it to be a 4 star hotel gave off a 3 star if that feeling to me. The Stoney Creek hotel in St Joseph was better kept.
I was very disappointed after arriving at The Elms. I was expecting a lovely, elegant old hotel with a friendly staff. That is not what I found. The rooms were dirty and the staff avoided you whenever possible. There were crumbs in our beds and the floors looked like they hadn't been cleaned in days. I wore my shoes in our room the entire stay. It is not worth the money.
Like the look. Loved how quiet it was. Hot tub was almost as cold as the cold tub down by the lap pool. Cafe was nice loved the coffee. Dinner was decent for the price. Breakfast was great!
They were wonderful and accomodating! Ill stay here for sure whenever possible!
The staff is very hospitable. Unfortunately while we were there, our evening was interrupted when the power went out due to someone hitting a transformer. The power in the whole city was out. While not the fault of the hotel or their staff, no accommodations for this inconvenience were offered and it wasn’t even acknowledged at checkout that we were without power for 1/3 of our stay there (5 hours, 8:30pm-1:30am). This is the only time we’ve been away from our 2 year old over night so it was kind of a drag that we spent our “vacation” sitting in our dark room. Interesting they have no back up generators. However, the staff was very accommodating prior to that. They were able to let us check in a few hours early and they gave us a $50 dining credit for our anniversary as well as 2 drinks at the tavern (which we never got to use because the power went out). The bed was very comfy and clean. Had to use the stairs from the 5th floor with our luggage when leaving because it never came back on after power outage apparently. Overall we had an ok time. I wish we would have left when to power went out and gone to a different hotel though. Probably won’t be back.
The room was not clean with garbage on the floor, an ice bucket with dirty water, dirty toilet/shower/towels, and missing glasses/towels. On the other hand, the spa was superb with excellent services! Also, the restaurant had an amazing breakfast menu with delicious food. The room service spinach salad with grilled chicken was spectacular!!
Waited 45 min to get checked in. The front desk could only recommend their restaurant? Got to the room and they were working on something? Drilling loudly after about 30 min called down to change rooms. They never responded or called back? At midnight loud ghost tour woke us up. Very little rest and only 2 towels? Called for more and never arrived. Ordered dessert at the resultant and it took over an hour to come. Very disappointed in lack of service and still cost over 200.00 for one night. Best thing was the Wasbash BBQ on the way out of town.
Nice atmosphere, interesting history with ghost tours
The room was not really ready to occupy. We had no toilet paper, no wash clothes and spiders in our room. Found three total spiders. One in our bed, one in window and one in a rolled up towel in the bathroom. Elevators were not working during our stay and we were on the 4th floor. Parking is a nightmare we had to park down the street and walk back. The positives was the bed was comfortable. Staff was overwhelmed but friendly and willing to please.
We had a great girls weekend. The hotel was unique. The restaurant choices in the downtown area were quaint. Truly enjoyed our experience.
Took my wife here, awesome place with a fantastic restaurant. The food is great, the spa was extremely relaxing and a great massage. If you like history, the town has a lot of great history also, James brothers house is close, battle of Lexington not far and Al Capone use to stay here. My only complaint was our room had a big stain on the floor and pretty pricey.
This is my go to place for a relaxing weekend. The facilities are beautiful and comfortable. Bradley at the dogs gives the best reflexology I've ever had. As usual the food was great. But it's the friendly staff that makes it feel like home.fun
The Elms Hotel & Spa places you within a 15-minute stroll of popular sights such as Paradise Playhouse and Hall of Waters and Cultural Museum. This 153-room, 3.5-star hotel has a golf course, a full-service spa, and a restaurant.
Enjoy a bite to eat at Eighty Eight Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10:30 AM.
The 153 rooms have an array of amenities, including iPod docks, private yards, and coffee makers. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Memory foam beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.
A local mainstay since 1912, The Elms Hotel & Spa offers a golf course, a full-service spa, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include an outdoor pool, a 24-hour fitness center, and 2 spa tubs.
The customer service is top notch. It is a great place for a relaxing getaway.
Our room was musty, room service food made my husband sick twice. TV kept pixelating. Not worth the money.
The room was small for having two queen size beds.
Our room was pretty dirty. Stains on the carpet and a lot of dirt on the woodwork above the bed. Thins walls so you can hear a lot of noise in the hall. Disappointed in our stay.
The 88 was really good, I had the steak and chicken Marsala they were worth it. Amenities were good as well wasn’t terrible if it were maintained at the highest level it would’ve made it excellent for amenities. Hotel overall had an old fashioned feel which was pretty interesting and I get it, that it is a hotel a lot of foot traffic but the room I was in (421) looked like they don’t think about cleaning the carpet and if they did well they need to hire a real team. Bathroom was 85% clean, I’ll get something straight it was clean and sanitary somewhat, streaks on the mirrors the findings of a cleaning lady who I would say half way cleans? For it to be a 4 star hotel gave off a 3 star if that feeling to me. The Stoney Creek hotel in St Joseph was better kept.
I was very disappointed after arriving at The Elms. I was expecting a lovely, elegant old hotel with a friendly staff. That is not what I found. The rooms were dirty and the staff avoided you whenever possible. There were crumbs in our beds and the floors looked like they hadn't been cleaned in days. I wore my shoes in our room the entire stay. It is not worth the money.
Like the look. Loved how quiet it was. Hot tub was almost as cold as the cold tub down by the lap pool. Cafe was nice loved the coffee. Dinner was decent for the price. Breakfast was great!
They were wonderful and accomodating! Ill stay here for sure whenever possible!
We are so sorry that your experience was not what it should have been. I will make sure to forward these details over to the appropriate departments so that we can make sure to improve in these areas. Please feel free to reach out with further details so that we can address these items directly. Thank you.