Propert manager is lovely shes pretty..and accomodatting .so is nicole!!
Guests did not respect others, making noise all night, smoking and drinking on the halls and stairs at all times, not clean at all. No excuses.
When we arrived to the hotel, they didn’t have an option to pay with cash so i had to spend the money on my card which was an inconvenience. Once I was ready to pay for the room, they told me they gave the room the room I booked a week and a half ago , to someone else the previous night. They offered to have us relocated but didn’t offer us transportation. Already dissatisfied, I questioned the manager on why transportation can not be provided for us when things were unorganized on their end. She then began to get aggressive with me. After while we were given a room and when we were checking to see if the room was a clean and comfortable environment, we noticed blood stains on the sheets. We alerted the front desk and they gave us cleaning supplies and new sheets for us to clean ourselves. Without complaint we took matters into our own hands. The more we unmade the bed the more blood we seen along with pee stains. We immediately alerted the front desk and were switched to another room that we learned was already in use after we unmade the bed and and checked the room for cleanliness. Once again alerting the bc front desk we were moved for the third time. This room was much better but still dirty and we ended up having to clean it up ourselves. When it was time to check out we told the front desk lady, which is the one who put us in the first room. She continuously questioned us and told us there was no stains. In the end we got a voucher for any extended stay.
The excellence of the staff. Very professional. As always... and the rooms, you just knew, while checking in, that the rooms were gong to be beautiful. And well equipped.
The customer service. The cleaness of the rooms. I would highly recommend this property.
I like the free WiFi and that they offer complimentary breakfast, staff was nice but everything else I hated. Extended Stay is usually pretty good but the stairways smelled like urine, the room smelled like smoke. The carpet was stained all is and looked dirty, so did the counters and bathroom sink. Furniture needed to be upgraded and there was cigarette burns in the blanket and a dead roach on kitchen sink.
Did not stay. Actually left the premises and booked at another hotel. DO NOT STAY HERE!!
The hotel needs an update. It is definitely showing it’s age. People were friendly but facilities are in need of repair.
The TV in the room didn’t work nor did the AC. The “continental breakfast” was just coffee. literally JUST coffee. I called to get maintenance to fix the AC upon check i. and was told only the manager was on duty... FOR THE ENTIRE HOTEL! They ended up giving me a free night stat at any location because conditions were so terrible. I WILL NEVER stay at this location again!
Other guests were loud and frequented outdoor areas late.
The staff was very friendly and helpful throughout my stay. The bathrooms had been updated and were nice, everything worked. The room itself was very dark and in need of a more modern look.
The room was good lot of traffic noise. Also had a presence of dog he walked around and layed down in bed couldn't see him but licked my hands wasn't a bad ghost.
Great! Clean, tv works great. And nice set up will be staying again.. loved that they provided dishes and microwave!
Sonya, a member of the office staff, was excellent! She was very helpful and friendly. Otherwise, you get what you pay for. Room was ok. As clean as it could be, but there were definitely some stains on the kitchenette counter top. 2 cloth chairs at the table were terribly stained as well. My kitchen was empty. No utensils and dishes like advertised. My room must not have been restocked with those items. 2 small bugs and a spider found in the bathroom. Overall the room did its job as my stay was for one quick night, but this place could definitely use some renovations.
Small lobby and feeling of unease because of vagrants and drug addicts hanging around the area. The room itself was nice and comfortable, but did not see any of the staff other than the desk clerk. Was not made aware of any of the amenities
I had two suit cases. There was no elevator. The room was smelly and the furniture was old and tattered.
Convenient location, had no issues during my stay.
Room was burning hot when I arrived. TV channel selection was limited. Included breakfast was skimpy. Toiletries were cheap.
The room was small and dark. It had broken drawers and flies in it. It was not ready at check in and opened directly to the outside. There were several people hanging out and smoking outside and I did not feel comfortable there. I would not stay at that location again as a single woman.
Extended Stay America - Greensboro-Wendover Ave-Big Tree Way places you next to Celebration Station and within a 10-minute drive of Four Seasons Town Centre. This 129-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:30 AM.
The 129 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests staying at Extended Stay America - Greensboro-Wendover Ave-Big Tree Way enjoy free WiFi in public areas and laundry facilities. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Propert manager is lovely shes pretty..and accomodatting .so is nicole!!
Guests did not respect others, making noise all night, smoking and drinking on the halls and stairs at all times, not clean at all. No excuses.
Thank you for choosing our hotel for your visit. We apologize for the disturbances from other guests that impacted your stay. It is unfortunate our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
When we arrived to the hotel, they didn’t have an option to pay with cash so i had to spend the money on my card which was an inconvenience. Once I was ready to pay for the room, they told me they gave the room the room I booked a week and a half ago , to someone else the previous night. They offered to have us relocated but didn’t offer us transportation. Already dissatisfied, I questioned the manager on why transportation can not be provided for us when things were unorganized on their end. She then began to get aggressive with me. After while we were given a room and when we were checking to see if the room was a clean and comfortable environment, we noticed blood stains on the sheets. We alerted the front desk and they gave us cleaning supplies and new sheets for us to clean ourselves. Without complaint we took matters into our own hands. The more we unmade the bed the more blood we seen along with pee stains. We immediately alerted the front desk and were switched to another room that we learned was already in use after we unmade the bed and and checked the room for cleanliness. Once again alerting the bc front desk we were moved for the third time. This room was much better but still dirty and we ended up having to clean it up ourselves. When it was time to check out we told the front desk lady, which is the one who put us in the first room. She continuously questioned us and told us there was no stains. In the end we got a voucher for any extended stay.
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We are also very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The excellence of the staff. Very professional. As always... and the rooms, you just knew, while checking in, that the rooms were gong to be beautiful. And well equipped.
Thank you for being our guest at Extended Stay America. It was great to read that you were completely satisfied with your stay. We take great pride in providing clean, comfortable accommodations and a great staff. Feedback like yours lets us know we are on the right track. We look forward to welcoming you back soon. Sincerely, Hotel Management
The customer service. The cleaness of the rooms. I would highly recommend this property.
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you once more for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
I like the free WiFi and that they offer complimentary breakfast, staff was nice but everything else I hated. Extended Stay is usually pretty good but the stairways smelled like urine, the room smelled like smoke. The carpet was stained all is and looked dirty, so did the counters and bathroom sink. Furniture needed to be upgraded and there was cigarette burns in the blanket and a dead roach on kitchen sink.
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. On a positive aspect, we are pleased to know you liked our associates. We hope you will consider staying with us again so that we can provide you with a much better stay. Sincerely, Hotel Management
Did not stay. Actually left the premises and booked at another hotel. DO NOT STAY HERE!!
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
The hotel needs an update. It is definitely showing it’s age. People were friendly but facilities are in need of repair.
Thank you for being our guest. We are pleased to know you liked the service provided by our associates and had a good time here. We are sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
The TV in the room didn’t work nor did the AC. The “continental breakfast” was just coffee. literally JUST coffee. I called to get maintenance to fix the AC upon check i. and was told only the manager was on duty... FOR THE ENTIRE HOTEL! They ended up giving me a free night stat at any location because conditions were so terrible. I WILL NEVER stay at this location again!
We want to apologize for our team's less than satisfactory response to your service requests and for the maintenance issues you encountered. Rest assured that we take these reviews seriously. Your comments have been shared with the appropriate departments and team members to address these issues so that they do not happen again. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Thank you so much for this awesome review. Making you happy makes us happy. We are glad that everything went so well during your stay and that we made for a memorable experience. Please accept our special gratitude for recognizing our all-star staff members, as they truly love to deliver exceptional customer service to each and every guest. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management