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The Grand Hotel at the Grand Canyon

3.5 out of 5.0

Recent guest reviews

Very good time, friendly staff, good restaurant, close to everything!

Rooms were nice and large. Beds very comfortable!!

During our vacation driving through southern Utah, we made a mistake and booked a south rim hotel. Orbitz referred us to The Grand Hotel since The Grand Canyon Lodge (actually on the north rim) was full - orbitz gave us $50 to use on future booking btw. We realized this hotel was on the south rim mid-drive and 3 days before our arrival. Upon calling The Grand Hotel to try to cancel our reservation they LIED and said Orbitz would not let them cancel within 7 days of the start or our stay. 7 days? That seemed extreme. Called orbitz, they said it was 100% up to the hotel. They got the hotel on a 3 way call with us and in spite of it being high summer when they could EASILY rebook the room in a matter of hours if not minutes, they refused to even consider it. The manager of the hotel was called - wouldn't even talk to us. $400 down the drain. If this is how they treated us, how can you trust how they will treat your family?

The location couldn't be any more convenient. Very happy.

Welcoming staff, superb room and decor, very comfortable. Couldn't fault anything.

First off, they have over 100 rooms and only ONE elevator and it was out of order when we checked in. They didn't even offer someone to help us carry our luggage up to the 3rd floor. The person at the front desk lead us the further and steeper staircase from our room. The room looked very dingy for "just renovated in Jan. 2016". The lamps were unplugged. In the coffee machine was some gooey substance filling up the water reservoir. We asked them to clean it up but couldn't use it after seeing so grose in there. The internet connection/speed was awful. The front desk person not only had no idea about their own network security but responded to us as if he didn't give a xxxx. We had to try hard not to ruin our vacation because of this hotel.

We were in a room next to the maintenance room so it sounded like a loud air conditioner right next to us. Too expensive.

Overall staying here was worth it. Very close to the park entrance. There is a coffee sandwich spot near which was an added bonus!! The staff at the hotel were very friendly.

Pros: well decorated, allowed my family to check in early, nice view from balcony. Fresh coffee in the morning and snacks in the afternoon. Friendly staff. Cons: the toilet takes a long time to fill up after flushing. The front door has a gap on top so it doesn't feel fully closed. The elevator broke and no explaination was provided. The pool was clean, but not heated as advertised. Overall, very good if you want to stay close to the Grand Canyon.

Great location, lobby, parking. We went in January, and the price was great. The hotel is kept up well and the amenities like a refrigerator and microwave were appreciated. The space around the bed is limited so we were a little crowded. The hotel restaurant breakfast is pricey but had more reasonable prices for lunch and supper. Though there is a blackout curtain, there is a nice window with no covering in the vaulted ceiling. Just bring eye covers if you need complete darkness.

This hotel was great to stay at. There are only a handful of hotels that are less than 5 miles from the Grand Canyon. From driving along the hotel strip the Grand Hotel looked the nicest. The hotel offers a unique experience to a traditional hotel. Very clean and comfortable room. I liked that the room did not provide little bottles of smapoo and conditioner. Instead that had refillable bottles. This was great because you don't have to worry about running out of soap. The hotel has a nice pool and hot tub.

very please with hotel not pleased with breakfast choices only buffet

Great stay. The only issue: internet access was not available.

From the moment we walked into the lobby until the moment we checked out. It was the best vacation we have had in many a year. Thanks to all the staff for their thoughtfulness and kindness. We would recommend the Grand to our family and friends anytime! We had all the comforts of home and then some. Thank you one and all. Joan and Steve O

Well kept and newly furnished rooms with all the amenities. However, uncomfortable queen mattresses with dips that ache the back (I will say I have this complaint about many but not all hotels). Excellent buffet style breakfast for only $15 that provides ample fuel for a strenuous day of hiking in the canyon. Small pool with lots of children and small gym. Overall, above average but not wow. Of the 3 major hotels nearest the south rim of the Grand Canyon, this will still probably be your best choice.

The pillows were flat and bed was in uncomfortable. No toilet paper was in the lobby bathroom. Food was good but very expensive. Breakfast bar was okay but was slim pickings when we arrived and for the price you pay should be maintained at all times.

Best place after El Tovar excellent rooms with great shower restaurant mediocre but best around

First time ever trip to Grand Canyon, wanted a base of operation for daytime site seeing. Tusayan is a small town, but a number of places to eat and a nice grocery store down the street. Very walkable. Couple of miles into the Canyon Park, but had beautiful weather and awesome views! Be sure to check out William, AZ on the way to Tusayan (50 miles or so south); cool town with a lot of restaurants, site seeing and shopping.

The hotel was expensive for what you received but maybe this is market value. Hotel has only one elevator and when we were leaving the elevator was being used by cleaning staff. They did not offer to get off the elevator to allow guests to use it. So we were forced to drag and carry heavy luggage down 2 flights of steps. When I mentioned this to 2 staff/management personel they said well "we all need to share". Not sorry for your inconvenience or anything. With what we paid one would assume to get better service.

We were concerned when we could not get a hotel reservation in the park, so we chose this hotel. We are so glad we did! Comfortable, clean, and great amenities! When we come back to the Grand Canyon, we will stay there again.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Deluxe Room, 2 Queen Beds, Balcony

Queen 2 | Sleeps 4

Guest reviews for The Grand Hotel at the Grand Canyon

Everyone (35) Couples (50) Family (50) Other (3) Friends (12)
4

very nice hotel close to grand canyon, food, imax,

Everyone

Very good time, friendly staff, good restaurant, close to everything!

By , from Alabama on Sep 15, 2017

4

nice hotel ...close to the gramd canyon

Everyone

Rooms were nice and large. Beds very comfortable!!

By , from il on Aug 23, 2017

1

run by greedy people

Everyone

During our vacation driving through southern Utah, we made a mistake and booked a south rim hotel. Orbitz referred us to The Grand Hotel since The Grand Canyon Lodge (actually on the north rim) was full - orbitz gave us $50 to use on future booking btw. We realized this hotel was on the south rim mid-drive and 3 days before our arrival. Upon calling The Grand Hotel to try to cancel our reservation they LIED and said Orbitz would not let them cancel within 7 days of the start or our stay. 7 days? That seemed extreme. Called orbitz, they said it was 100% up to the hotel. They got the hotel on a 3 way call with us and in spite of it being high summer when they could EASILY rebook the room in a matter of hours if not minutes, they refused to even consider it. The manager of the hotel was called - wouldn't even talk to us. $400 down the drain. If this is how they treated us, how can you trust how they will treat your family?

By , from San Jose, CA on Aug 15, 2017

5

the best hotel in the area. wonderful stay!

Everyone

The location couldn't be any more convenient. Very happy.

By , from Michigan on Jun 3, 2017

5

best choice for luxury if visiting canyon

Everyone

Welcoming staff, superb room and decor, very comfortable. Couldn't fault anything.

By on May 27, 2017

1

it was just terrible.

Everyone

First off, they have over 100 rooms and only ONE elevator and it was out of order when we checked in. They didn't even offer someone to help us carry our luggage up to the 3rd floor. The person at the front desk lead us the further and steeper staircase from our room. The room looked very dingy for "just renovated in Jan. 2016". The lamps were unplugged. In the coffee machine was some gooey substance filling up the water reservoir. We asked them to clean it up but couldn't use it after seeing so grose in there. The internet connection/speed was awful. The front desk person not only had no idea about their own network security but responded to us as if he didn't give a xxxx. We had to try hard not to ruin our vacation because of this hotel.

By , from NY on May 16, 2017

3
Everyone

We were in a room next to the maintenance room so it sounded like a loud air conditioner right next to us. Too expensive.

By , from Cincy on Apr 1, 2017

5
Everyone

Overall staying here was worth it. Very close to the park entrance. There is a coffee sandwich spot near which was an added bonus!! The staff at the hotel were very friendly.

By on Mar 20, 2017

4

good ambiance, close to the grand canyon

Everyone

Pros: well decorated, allowed my family to check in early, nice view from balcony. Fresh coffee in the morning and snacks in the afternoon. Friendly staff. Cons: the toilet takes a long time to fill up after flushing. The front door has a gap on top so it doesn't feel fully closed. The elevator broke and no explaination was provided. The pool was clean, but not heated as advertised. Overall, very good if you want to stay close to the Grand Canyon.

By on Feb 20, 2017

4

would recommend

Everyone

Great location, lobby, parking. We went in January, and the price was great. The hotel is kept up well and the amenities like a refrigerator and microwave were appreciated. The space around the bed is limited so we were a little crowded. The hotel restaurant breakfast is pricey but had more reasonable prices for lunch and supper. Though there is a blackout curtain, there is a nice window with no covering in the vaulted ceiling. Just bring eye covers if you need complete darkness.

By on Feb 2, 2017