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Recent guest reviews

Unfortunately my ratings came from the lack of basic hospitality. First, the front desk was rude. We arrived at 3pm and they would not allow us to check in one hour early. I'm sure our room was available because when we walked in it smelled stale like no one had been in it for a while/days. It was not a fresh, clean smell like we were waiting for them to clean it and turn it over. Next, there was 1/2 of a toilet paper roll, they were not putting out back ups because of the current pandemic. We asked for another roll and never received it. Good thing we had a box of Kleenex from the car! :/ Next, ZERO water pressure for a decent shower and I mean nothing! It was terrible. Don't get room 223! So, when we asked to leave a day early, we were told there was a $75 early departure fee. Talk about maddening. We wasted a couple hours of our vacation, called the front desk back and Robert agreed to waive the $75 fee. We were outta there!!! Its too bad the simple things of staying away from home could have been there for this hotel, but the staff culture of the hotel were too stubborn to accomadate their guests, THE BASICS! The Best Western down the road looked nice!

The staff at the front seat were very rude and the room was not clean. The top sheet had a stain on it and the bathroom has soap scum. The door In the bathroom had stuff on and when I wiped it down it all came out. Disgusting. I was very disappointed considering this place is beautiful. The restaurant was very good

Rooms are wonderful but don't waste your money for the breakfast buffet.

We enjoyed our stay. The guest wifi in the rooms was out the entire weekend, which made it difficult to accomplish business. We tried the Saloon and tried to order an item on the menu, only to be told it was an old menu and they could not accomodate (6 wings, instead of 12 wings.) There is some wear and tear in the hotel from being a popular tourist destination. The cookies in the lobby were a nice touch.

Nice hotel. Very clean which is important! Very close to the Grand Canyon Park’s entrance. The restaurant was good and there are several restaurants very close to the hotel. I would definitely stay here again. Good value for my money.

The finishes we're of nice quality and the property overall was week kept and maintained. I was pleasantly surprised at the quality of accomodations given the remote location.

Perfect, quiet, clean. The bed was comfortable. The water pressure for the shower was great.

Great building and location, but small/cramped space around the beds, ridiculously bad internet for it being the year 2020 (inexcusably bad), bad/weak Keurig coffee in the room, we didn't get new towels when we placed them on the floor as directed. Fine experience, not awful.

Location was good. Staff was fine not necessarily friendly. Elevator had lots of damage, shattered glass all the way around it. The barhroom in our room had damage on the vanity and the wall alongside the tub. The breakfast was $17/person. The restaurant had terrible reviews so we didnt even try it.

I arrived at 1am i asked for late chexkout which was 12 noon at 11am started getting calls when i will leave the room than waa told thwy were not notified ,i am in transportaion and was very important fornme to be abel to get rest ,aside feom gettjng a handicup room the pillows were so uncomfortable wouls play it safe with holiday inn in that area

Nice modern looking rooms and hotel. Good location.

It was a great hotel and had Tesla Superchargers in their lot. Handy, dandy! Hotel seems to be very new. Nice rooms and a very very good price!! Will come back again!

State Highway 64 - Tusayan Grand Canyon AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

The Grand Hotel at the Grand Canyon places you within a 10-minute stroll of National Geographic Grand Canyon Visitor Center and Grand Canyon Chamber of Commerce. This 121-room, 4-star hotel has a restaurant, an indoor pool, and free in-room WiFi.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

All 121 air-conditioned rooms feature MP3 docks, microwaves, and refrigerators. Guests can expect free WiFi and 50-inch LED TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of The Grand Hotel at the Grand Canyon have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Deluxe Room, 2 Queen Beds, Balcony

2 Queen Beds | Sleeps 4

Guest reviews for The Grand Hotel at the Grand Canyon

Everyone (102) Couples (54) Family (66) Other (3) Friends (12)
1
Family

Unfortunately my ratings came from the lack of basic hospitality. First, the front desk was rude. We arrived at 3pm and they would not allow us to check in one hour early. I'm sure our room was available because when we walked in it smelled stale like no one had been in it for a while/days. It was not a fresh, clean smell like we were waiting for them to clean it and turn it over. Next, there was 1/2 of a toilet paper roll, they were not putting out back ups because of the current pandemic. We asked for another roll and never received it. Good thing we had a box of Kleenex from the car! :/ Next, ZERO water pressure for a decent shower and I mean nothing! It was terrible. Don't get room 223! So, when we asked to leave a day early, we were told there was a $75 early departure fee. Talk about maddening. We wasted a couple hours of our vacation, called the front desk back and Robert agreed to waive the $75 fee. We were outta there!!! Its too bad the simple things of staying away from home could have been there for this hotel, but the staff culture of the hotel were too stubborn to accomadate their guests, THE BASICS! The Best Western down the road looked nice!

By on Mar 21, 2020

Review comment responded on Mar 23, 2020

We appreciate your feedback. And understand this difficult time our nation is in. We have taken necessary steps to secure our guest had what they needed during this shortage. We wish everyone health and safe travels during this time.

1
Family with small children Family

The staff at the front seat were very rude and the room was not clean. The top sheet had a stain on it and the bathroom has soap scum. The door In the bathroom had stuff on and when I wiped it down it all came out. Disgusting. I was very disappointed considering this place is beautiful. The restaurant was very good

By on Mar 16, 2020

Review comment responded on Mar 18, 2020

Thank you for taking the time to leave your feedback, we appreciate all reviews. Thank you for being our guest!

5
Partner Couples

Rooms are wonderful but don't waste your money for the breakfast buffet.

By , from Virginia on Mar 12, 2020

Review comment responded on Mar 14, 2020

Thank you for being our guest!

5
Everyone

By on Mar 7, 2020

Review comment responded on Mar 7, 2020

Thank you for staying with us!

4
Family

We enjoyed our stay. The guest wifi in the rooms was out the entire weekend, which made it difficult to accomplish business. We tried the Saloon and tried to order an item on the menu, only to be told it was an old menu and they could not accomodate (6 wings, instead of 12 wings.) There is some wear and tear in the hotel from being a popular tourist destination. The cookies in the lobby were a nice touch.

By on Mar 6, 2020

Review comment responded on Mar 18, 2020

Thank you for being our guest!

5
Family Family

Nice hotel. Very clean which is important! Very close to the Grand Canyon Park’s entrance. The restaurant was good and there are several restaurants very close to the hotel. I would definitely stay here again. Good value for my money.

By , from Phoenix, AZ on Feb 15, 2020

Review comment responded on Feb 17, 2020

Thank you for being our guest!

1
Everyone

By on Feb 15, 2020

Review comment responded on Feb 17, 2020

Have a great day!

5
Everyone

The finishes we're of nice quality and the property overall was week kept and maintained. I was pleasantly surprised at the quality of accomodations given the remote location.

By , from Milwaukee on Feb 9, 2020

Review comment responded on Feb 9, 2020

Thank you for taking the time to leave your feedback. And we are pleased that you were able to enjoy all of our recent upgrades.

5
Everyone

Perfect, quiet, clean. The bed was comfortable. The water pressure for the shower was great.

By on Jan 29, 2020

Review comment responded on Jan 30, 2020

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Thank you for staying with us!

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