Standard Room, 2 Double Beds, Non Smoking
from $69
Days Inn Flagstaff West Route 66
2.0 out of 5.0
3.1
out of 5
Average Guest Review
See all 156 reviews
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Recent guest reviews
Very basic accommodations and since we booked through Orbtiz, we got the worst views. The staff wouldn't even give us a receipt at check out. Breakfast was terrible.
Back rooms too noisy due to train going by all day & night. The beds were hard & the door had a significant gap at the bottom.
The room was remodeled and fine. The hot breakfast was ok but the variety was not as good as other Days Inns.
Easy check-in by friendly staff. Has a pool. Only one restaurant in walking distance (that we could see) but was provided with local delivery food info in the room. There was a nice green hill that provided a nice spot to look at.
Was happy with this stay. The room was comfortable and quiet!
Hotel is old and dated. Woke up itchy and have several bites on my body. The free breakfast was underwhelming.
The first room they show me was pretty depressing. They did give me another room which was ok.
Needed a place to stay before a Grand Canyon rafting trip - this fit my need for something reasonably priced. Lobby was very nice but rooms were tired but clean. Staff was so so.
It's exactly what you would expect for the brand and the money. Nothing fancy, but good enough.
Hotel was clean and organized. Room was clean and spacious. Location was nice and safe.
Nothing like the pictures, I'm shocked that it had 3 stars on the orbitz site. I'm not picky and I didn't need anything fancy. As long as the rooms are clean I'm happy but the rooms were the exact opposite. When I pulled up their billboard read 'new rooms' which made me feel good. Everything in my room was outdated. Probably form the early 90s and it all was in terrible condition. The bedding was gross and stained and had burn marks... Probably from someone smoking in bed? My non smoking room reaked of cigarette smoke. I felt uncomfortable and had a terrible nights sleep because I didn't want to move off the blanket I had brought with me. The bathroom was dirty, along with the carpet and walls. I will never stay here again.
Front desk receptionist was not accommodating. Nobody was clearing the snow in the pathway.
Good clean hotel. Doing renovations so lots of construction work
Room was very dark even with all the lights on and the coffeemaker was completely broken. We did not call the frontdesk about the coffeemaker but you would think the people cleaning and restocking would have caught this.
The room was fine the staff was friendly and the pool was sparking clean and perfect for laps. Having a deep end is rare these days.
The toilet didn't flush and after they came to fix it, we still had problems with it. Also they don't allow you to bring the breakfast to your room which was a hassle.
When checking into this motel, the clerk stated I reserved a smoking room, which I did not. He started yelling at me, the customer. Determined, I was given a non smoking room, which turned out to be much inferior room than the room I had reserved. Now armed with a smart phone with the reservation pulled up showing that a non smoking room was reserved, I requested either a discount for the inferior room or move me to the room that was requested. The clerk continued to yell at me and refused to provide anything close to what a normal person would consider customer service. The breakfast was advertised as "deluxe", but was one of the worst continental breakfasts I ever experienced. The orange juice was watered down, the pastries were stale, and there was only one choice of a disgusting tasting yogurt. Avoid this motel.
Guest reviews for Days Inn Flagstaff West Route 66
Everyone
Very basic accommodations and since we booked through Orbtiz, we got the worst views. The staff wouldn't even give us a receipt at check out. Breakfast was terrible.
not acceptable
Everyone
Back rooms too noisy due to train going by all day & night. The beds were hard & the door had a significant gap at the bottom.
Review comment
Manager responded on Aug 28, 2017
Were sorry you were disappointed with your stay due to the level of noise and finding the condition of the room under par, well work hard to fix the issue you experienced. Thanks for reviewing your recent stay here at Days Inn Flagstaff-West Route 66.
days inn - flagstaff
Everyone
The room was remodeled and fine. The hot breakfast was ok but the variety was not as good as other Days Inns.
Review comment
Manager responded on Aug 1, 2017
Thanks for your forthright feedback particularly on our breakfast choices. Your feedback helps us point out aspects we need to focus in order to serve our guests consistently. We look forward to serving you again. Kind regards.
nice affordable hotel with easy access to i-40
Everyone
Easy check-in by friendly staff. Has a pool. Only one restaurant in walking distance (that we could see) but was provided with local delivery food info in the room. There was a nice green hill that provided a nice spot to look at.
Review comment
Manager responded on Aug 1, 2017
Thank you for giving us an honest outlook of your experience at our hotel. It is so rewarding that you have rated us so highly. We are pleased to hear that we were able to meet your expectations of our high standard of housekeeping and accommodation. We look forward to seeing you soon!
comfortable
Everyone
Was happy with this stay. The room was comfortable and quiet!
Review comment
Manager responded on Jul 9, 2017
We are glad to hear that our accommodations were to your expectation and appreciate the time you've taken to give us your thoughtful review. Thank you so much for your feedback and we look forward to seeing you again!
worn-out hotel
Everyone
Hotel is old and dated. Woke up itchy and have several bites on my body. The free breakfast was underwhelming.
Review comment
Manager responded on May 29, 2017
I feel sorry to learn you weren't thoroughly impressed with our accommodations and services during your most recent stay.Your satisfaction is important to us.I hope you will consider staying with us again so that we can have another chance to provide you a far better experience.
Everyone
The first room they show me was pretty depressing. They did give me another room which was ok.
Review comment
Manager responded on Apr 24, 2017
We appreciate your time in sharing the details of your recent experience with us. I apologize however that the first room provided to you did not meet your expectations. I am glad that our staff rectified the issue and offered you better room for your to stay. We will do our best to further improve our offerings and serve our guests better. Kind regards.
one night in flagstaff
Students
Needed a place to stay before a Grand Canyon rafting trip - this fit my need for something reasonably priced. Lobby was very nice but rooms were tired but clean. Staff was so so.
Review comment
Manager responded on Apr 24, 2017
Thank you for taking the time to share with us your review following your visit here in our hotel. Please know that we value your business, we will do our best to make your next visit a better experience. Kind regards.
good enough for the price
Everyone
It's exactly what you would expect for the brand and the money. Nothing fancy, but good enough.
Review comment
Manager responded on Apr 8, 2017
Thank you for sharing the details about your recent visit. We are very glad that you were comfortable during your stay. It would be a pleasure to see you again.
nice hotel
Everyone
Hotel was clean and organized. Room was clean and spacious. Location was nice and safe.
Review comment
Manager responded on Apr 8, 2017
Your positive review means a lot to us, thank you for taking the time in completing our survey following your visit here in our hotel. We will do our best to make your next visit a better experience. Kind regards.
We appreciate the time you've taken to share with us your rating. Know that your voice is extremely important ,this would help us for further improvements in the future. We hope you return and give us a chance to provide you a far better experience.