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Recent guest reviews

Very poor customer service. It takes a lot for me To actually write a review.

Good location, easy parking, comfortable bed, attentive and helpful staff

Air condition was making noise like any thing if you want to keep AC on then you can not sleep and if you want to sleep then keep the AC off. Very Bad.

An excellent place to stay at. I will definitely recommend it to anyone. Very helpful and friendly staff. Everyone in my group was happy with the place.

Quiet and parking convenient location. Great food.

front desk staff very polite and helpful -- room was spotless

Hotel was very clean and just wished that it had an indoor pool. Pool in the middle of hotel but there was no roof. Other then that will be back.

I prepaid the room when booking, Not refundable, Not changeble. checked 5:00 pm in 5/15/2019. The hotel asked for security deposit even though I prepaid when booking. Got the room key, I got into the room, the room was fine, clean and ready. I needed this room just for the next day morning for a few hours. I came to the hotel 9:00am 5/16/2019, Shocked!!!! my room key did not work any more, my key could not open the door!!! I came to the front desk, they re-do the key. I got back the room, shocked again! The hotel staff was cleaning the room because this room was taking by somebody, the room was messed up and totally used. I rushed to the lobby to question the front desk. The hotel replied that the room was re-sold to another guest again because my room was vacant last night! ??????So Shokced !!!! I prepaid the room for the day, I checked in, and the hotel took my credit card charge for additional security deposit. How could they re-sell my paid room because I were away from the room??????? So bad!!! They hold me long, I said my planed hours is gone, you have to refund and pay back me double. They answered: NO REFUND, NO CHANGE,

Definitely old, outdated, overpriced, bad location

Convenient. Quiet. Clean environment Highly recommend.

The room was large, clean and comfortable. Two problems- one, the noise of the heater and from the expressway nearby. Two- one of the towel racks fell off the wall....otherwise, the staff was great, view from the dining area/lounge was great to watch the sunset. It is centrally located for the area.

you have to ask for everything cleaning is not good

Hotel was nice and clean. Good location, plenty of parking. The air conditioning unit in our room was very noisy & it would be nice to have a refrigerator. But we’d stay there again.

From the outside, the hotel looked old and we were wondering if we had made a mistake booking this one instead of others; however, upon entering in, the hotel is lovely. They have remodeled & updated. I'm picky about where I lay my head and I was comfortable in this hotel. The room was clean and I appreciated the modern make-over. They also had all the premium channels which was nice! We were able to relax and unwind in the room after two busy days. The restaurant there is also very nice-- food was good! Delicious veggie burger! No need to go searching for food or drinks, unless you just want to get out and explore.

Kenny Pl Saddle Brook NJ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Crowne Plaza Saddle Brook places you within a 15-minute drive of popular attractions such as American Dream Meadowlands and Paramus Park Mall. This 3.5-star hotel has 148 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All of Crowne Plaza Saddle Brook's 148 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect free WiFi and 40-inch TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2016, Crowne Plaza Saddle Brook offers a fitness center, free WiFi in public areas, and a business center. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, a library, and free newspapers.

Room options

Suite, 1 King Bed, Accessible, Bathtub (Mobility)

1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Saddle Brook

Everyone (28) Family (5)
1
Business Business

Very poor customer service. It takes a lot for me To actually write a review.

By on Feb 6, 2020

Review comment responded on Feb 6, 2020

We're very sorry for any inconvenience you experienced with the customer service you received. We hope to have another opportunity to serve you better in the future.

4
Everyone

Good location, easy parking, comfortable bed, attentive and helpful staff

By on Feb 3, 2020

Review comment responded on Feb 4, 2020

Thank you. Here at the Crowne Plaza Saddle Brook we want you to leave with a good memory of your stay! It was a pleasure having you as our guest and we look forward to another great stay.

3
Family Business Business

Air condition was making noise like any thing if you want to keep AC on then you can not sleep and if you want to sleep then keep the AC off. Very Bad.

By on Sep 14, 2019

Review comment responded on Oct 16, 2019

Greetings, Thank you for choosing to stay at our hotel. We are so saddened to hear about your unpleasant experience. Please know that we appreciate you sharing your comments with us, we will ensure these areas are addressed and corrected. We strive for every guest to have a relaxing and enjoyable stay with, we hope you can experience this in the future. Thank you again for helping us be better, Best Wishes, General Manager

5
Everyone

By on Aug 13, 2019

Review comment responded on Sep 6, 2019

Hello, We greatly appreciate you taking your time to leave a review about our hotel. We sincerely thank you for staying with us and look forward to serving you in the future. Thanks again, General Manager

5
Friends

An excellent place to stay at. I will definitely recommend it to anyone. Very helpful and friendly staff. Everyone in my group was happy with the place.

By on Aug 12, 2019

Review comment responded on Sep 6, 2019

Greetings, Thank you so much for sharing your experience. We appreciate your kind words about our hotel and staff. We do hope you visit us again in the future. Safe Travels, General Manager

4
Everyone

Quiet and parking convenient location. Great food.

By on Aug 12, 2019

Review comment responded on Sep 6, 2019

Hello, We greatly appreciate you taking your time to leave a review about our hotel. We sincerely thank you for your comments and look forward to serving you in the future. Thanks again, General Manager

5
Everyone

By on Jul 23, 2019

Review comment responded on Sep 6, 2019

Hello, We greatly appreciate you taking your time to leave a review about our hotel. We sincerely thank you for staying with us and look forward to serving you in the future. Thanks again, General Manager

5
Family

front desk staff very polite and helpful -- room was spotless

By on Jul 15, 2019

Review comment responded on Sep 6, 2019

Hello, We greatly appreciate you taking your time to leave a review about our hotel. We sincerely thank you for your comments and look forward to serving you in the future. Thanks again, General Manager

4
Everyone

By on Jul 1, 2019

5
Family with small children Family

Hotel was very clean and just wished that it had an indoor pool. Pool in the middle of hotel but there was no roof. Other then that will be back.

By on Jun 17, 2019

Crowne Plaza Saddle Brook

50 Kenny Pl, Saddle Brook, NJ 07663
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