Took over 15 min to get checked in even though I was the only one there. Ignored by one lady with her back to he counter, said "she wasn't there". Floor was sticky and room had funny smell. Never again.
This was my second stay at the Hilton Garden Inn - both times for a family reunion. There was at least one other family group there, but the staff showed no signs of being harried or stressed. They all performed with professionalism. I felt that they truly cared about their guests' comfort.
Spent a stressful night. Put me (74 yrs) on 3rd floor with long walk from elevator.Exit door was next to my room. Till3am door was being opened and slammed shut. Jumped out of bed 3 times thinking someone was in my room. No kleenex, no wash cloth, which I called down about. Was told to come to office ...
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