This hotel advertises Queen beds, they are full beds and rooms are very tiny with tiny bathrooms. The website says queen beds. I am very disappointed with paying over 700 for 2 nights and squeezing into that room.
The valet was $50.00 a night (Excessive). The valet contacted us during dinner and stated they left another guest's keys in our vehicle and needed to return to the hotel immediately. We were still charged for four days of valet parking. We needed to request to have the room cleaned, request for towels, and request for bed sheets. (We stayed four nights). We will never return.
Hotel room was comfortable and clean. Staff was amazing! Alice was super helpful!
Lovely, beautifully designed hotel! We will be back.
Beautiful, nice staff.
Staff was courteous, and helpful. The location was on point. The hotel is clean. I would book here again whenever I come back to Cleveland.
Stayed here for one night after a concert at the Rocket right across the street. Very convenient. Valet parking was a plus.
Nice courtyard to relax in, bar staff gave great service as well as front desk.
Went to an event at Rocket Mortgage Fieldhouse and this was right across the street.
Great location for going to the baseball game. The only negative was how loud the elevator noise was in our room (215), which was done the hall from the elevator. Seemed weird that it would be so loud but it was. Up and down, up and down all evening and night long :(
renovated!
Nice property, under staffed
Hotel is all new from a remodel. Very nice!
Nice location, clean room, nice beds, large TV. Unfortunately no soap left in the room and front doesn't answer the phone, this had to go down to lobby to get some. Not cool to realize this at an inopportune time.Poor attention to detail. What the heck?
Fantastic staff: friendly and helpful! Clean, big rooms. Great location.
The outdoor patio
Located in Downtown Cleveland within a 5-minute walk of Progressive Field, Hotel Indigo Cleveland Downtown, an IHG Hotel is within a mile (2 km) of other popular attractions like Rock and Roll Hall of Fame. This 143-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Hotel Indigo Cleveland Downtown, an IHG Hotel enjoy a gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 39 per night. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, express check-in, and express check-out.
This hotel advertises Queen beds, they are full beds and rooms are very tiny with tiny bathrooms. The website says queen beds. I am very disappointed with paying over 700 for 2 nights and squeezing into that room.
The valet was $50.00 a night (Excessive). The valet contacted us during dinner and stated they left another guest's keys in our vehicle and needed to return to the hotel immediately. We were still charged for four days of valet parking. We needed to request to have the room cleaned, request for towels, and request for bed sheets. (We stayed four nights). We will never return.
Jennifer, we are glad you had a moment to share your feedback with us. We sincerely apologize for the inconvenience valet caused and for disrupting your meal. We will address this internally to ensure we do not miss the mark in the future. We did update our housekeeping procedures. We are happy to offer the service upon request throughout your stay. I regret this did not suit your preferences perfectly, but hope you will still give us a second chance to leave a more positive overall impression.
Hotel room was comfortable and clean. Staff was amazing! Alice was super helpful!
Dennis, sharing our charming staff with you was a pleasure! Alice certainly is an amazing asset here at Hotel Indigo Clelveland Downtown and I cannot wait to celebrate her on a job well done! Thank you for taking the time to offer us your excellent feedback. Return anytime to enjoy our fantastic features!
Lovely, beautifully designed hotel! We will be back.
We are over the moon to read that our exciting renovations made your trip special, Alyssa! I cannot wait to share your raving review with our team here at Hotel Indigo Cleveland Downtown! We will be eagerly awaiting your return so don't wait too long!
Beautiful, nice staff.
We enjoyed reading your awesome review, Trentnie! Thanks for the kudos! We will happily pass them along to our staff for their top-notch service here at Hotel Indigo Cleveland Downtown! We hope another trip is in your near plans!
Staff was courteous, and helpful. The location was on point. The hotel is clean. I would book here again whenever I come back to Cleveland.
Everyone here at Hotel Indigo Cleveland Downtown will marvel at your glowing review, Radawn! We all were happy to provide the utmost comfort and convenience and would be honored to do it again anytime!
Stayed here for one night after a concert at the Rocket right across the street. Very convenient. Valet parking was a plus.
Karen, we never want our guests to leave disappointed with any aspect of their stay and we apologize that our bed sizes were not what you anticipated. Our team will discuss your feedback internally to see where improvements are needed to ensure a more satisfying experience. We hope to have another chance to change your impression.