Hilton Garden Inn Cleveland Airport3.0 out of 5.0
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Recent guest reviews
The hotel was great. The employees were nice and welcoming and always had a smile on their faces. The beds were comfortable and they had a control on the side where it could be changed from soft to firm or vice versa. The room was clean and comfortable and there was a one cup Keurig, which my mom loved. I was also able to big the bed I wanted.
Nice hotel and good access to airport and car rental
Very nice hotel! very clean and friendly! Rooms were big and very clean! Bar in hotel was nice. Located close to everything we needed
The Hilton Garden Inn was exactly what you look for in an airport hotel. We had an early flight the next morning so it was super convenient to be right there. Room was clean and comfortable, staff was friendly, price was reasonable.
Nice convenient location to the IX center. Staff was friendly and even recommended good local eats, Free shuttle to the airport was appreciated on a cold snowy day.
I was in town for a conference. Booked last minute, and was happy to get a nice room at a reasonable price. I wish the breakfast buffet was included in the room (it's an additional $10.95), but I was in a hurry, so the convenience was worth it.
The hotel was clean and super close to the airport. The shuttle was fast, on time and the driver was friendly.
Close to airport, clean, fresh coffee in the AM and nice shuttle service to the airport
The staff was excellent! Everyone from the night and day desk clerks to managers, housekeeping and even maintenance greeted us and were extremely friendly, helpful and interested in our day. The shuttle was great and took us to and from the train as needed. The breakfast buffet was delicious and the rooms were very clean and comfortable. Friends that were staying in another hotel wanted to move to our hotel but they were booked! I would highly recommend this hotel.
Very sensible hotel choice. Close to the airport, and not too expensive
I stayed at this hotel while I was searching for an apartment in the Cleveland area. Clean, friendly staff, coffee in the room. While it was 20 minutes away from the city, I thought that was the perfect amount. I'd stay again!
The room was clean, staff was very courteous. The hotel is located very close to the airport and rental car hub.
Hotel was a standard Hilton Garden Inn. A bit older but very clean and friendly staff. Parking lot was being refinished so parking was a mess
Room was OK, shower curtain was diary and to short. Created a mess in Bath after shower. Only a few towels were issued too. In morning I asked if breakfast was include at front desk. Was told oh yes it Was! I sat down, eat and received a 10.95 meal breakfast bill plus tax. When I said I stayed at hotel and was told by front desk that it was included, I was told that it was not and the front desk clerk denied that she said it. I would. Not stay here because of deceiving practice again.
I really like to stay here when I come to Cleveland on business. Every time, the property is clean, nice, convenient and the staff outstanding. This time I booked through a reservation site and like a ditz, i reserved the wrong date. I quickly cancelled, but called the reservation site and the customer service person was able to call the hotel and see if the'd refund the mistake and they DID!. i was so grateful. My only complaint is i had a room that was adjacent to the Elevators and the elevators Screeched going up and down. I would advist that they get those fixed? Fortunately, few people go up and down the elevator during the middle of the night, so it wasn't so bad.
Good for the money friendly staff was fun nnnnnnnnnnn
You give three stars I give five. The Hotel employee are exelent. the service the Beeeest. Keep the good job!!!!
Went to a wedding over the weekend at the 100th Bomber Group restaurant. The hotel offered free shuttle service there and back. It was so awesome not to have to drive after an evening of fun! The check in staff was wonderful. They went out of their way to get us drinks when their bar area was not even open yet. The rooms at the hotel are very clean. Buffet breakfast made to order the next morning was fantastic as well. Kudos to the staff and hotel for a great stay! We will be back!
Very clean and comfortable. Was hoping for free continental breakfast.
This hotel is very conveniently located. The restaurant was small, but the staff was great. The only things to improve would be the pool and the pool area could have been cleaner. The workout facility is somewhat small with no free weights. When I booked the two rooms my group stayed in I was required to list the adult name in the second room. Yet, that adult was not me. Because my name was not listed on room #2, the staff at check in would not give me the room # although I had already paid for both rooms. Well this caused an issue because then they asked for a credit card for incidentals which the adult in the second room was not prepared for. In the end the hotel used my credit card for incidentals for both rooms. But it was a confusing and somewhat annoying check in process. Also, with 8 people in our group there should have been someone to assist with bringing bags in. Because we had small children , the other adults watched the kids while I lugged a cart full of bags up to the rooms. Overall, the hotel stay was a positive experience and I would definitely book there again.For the rate I paid I can't complain about anything. This feedback is merely that, feedback to improve the customers overall experience.