The AC unit was very loud and wouldn’t stop running, despite varied efforts to turn it off. Saw two kinds of bugs in the room. Staff at check-in were chewing gum, and in trading - very slow. Hotel is doing renovation.
Staff
It was very dirty
Nice room for a good price
Friendly staff, clean , quiet
It was sufficient.
I didnt like the removal of the complimentary breakfast
Good
The hotel overbooked and we lost 1 of our 3 rooms, while the other 2 were scrambled to be found and inspected. Additionally, the so called breakfast only was coffee and tea.
The room was booked as “breakfast included “, the only breakfast available was mini muffins
Excellent place to stay
The price was right.
Great stay
The hotel was quite nice, but there were only things that I didn't like: 1. The widespread marijuana stench in what's supposed to be an all-non-smoking hotel. 2. The poor "breakfast" provided. Obviously, the lobby is set up for a full, hot breakfast, but the cold muffins and granola bars were a disappointing offering.
Excellent stay
Excellent place to stay
spacious room
Located within 2 miles (3 km) of Topgolf, Extended Stay America Premier Suites - Cleveland - Independence is within 3 miles (5 km) of Cuyahoga Valley National Park. This 127-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:30 AM to 9:30 AM.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Sofa beds, coffee makers, and phones are other standard amenities. Weekly housekeeping is available.
Extended Stay America Premier Suites - Cleveland - Independence features a 24-hour gym, free WiFi in public areas, and a business center. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include laundry facilities, a TV in a common area, and a vending machine.
The AC unit was very loud and wouldn’t stop running, despite varied efforts to turn it off. Saw two kinds of bugs in the room. Staff at check-in were chewing gum, and in trading - very slow. Hotel is doing renovation.
Staff
Dear Robert, Thanks for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city.Sincerely,Hotel Management
It was very dirty
Dear Ahmed, Thank you for choosing us. Please accept our apologies for your disappointment with the suite's cleanliness. All the rooms are regularly serviced and deep cleaned after the guests checks-out. Our housekeeping team is already addressing the concern mentioned so that future guests do not have the same issue. The front desk team is always available to help and make your time with us comfortable. Please give us another chance to provide a better experience on your next visit to our city. Sincerely,Hotel Management
Thank you for your response. We appreciate the perfect rating. We also appreciate your business with Extended Stay. We hope to serve you again in the future.
Nice room for a good price
Thank you for submitting a review. We appreciate your business. We look forward to hosting you again soon.
Friendly staff, clean , quiet
Thank you for submitting a review - a perfect rating. We appreciate your feedback. We hope to host you again in the future.
It was sufficient.
Thank you for submitting a review. We appreciate your feedback. We are happy that we met your expectations. We hope to host you again in the future.
I didnt like the removal of the complimentary breakfast
Dear Michael, Thank you for selecting Extended Stay America for your travel plans. We are happy you had a good time here. However, we are sorry for the disappointment with the breakfast choices, and we always share remarks about the same with our Brand Leaders so they know our guest's liking. We hope to have the opportunity to welcome you again on a future stay. Sincerely,Hotel Management
Good
Dear Shannon, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management
Dear Louise, Thank you for taking the time to share your review of our hotel. We apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns promptly and apologize for any inconvenience caused. We have noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. We hope to have the chance to serve you better in the future and provide you with a more enjoyable stay that meets the high standards we strive for.Sincerely,Hotel Management