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Recent guest reviews

The AC unit was very loud and wouldn’t stop running, despite varied efforts to turn it off. Saw two kinds of bugs in the room. Staff at check-in were chewing gum, and in trading - very slow. Hotel is doing renovation.

Staff

It was very dirty

Nice room for a good price

Friendly staff, clean , quiet

It was sufficient.

I didnt like the removal of the complimentary breakfast

Good

The hotel overbooked and we lost 1 of our 3 rooms, while the other 2 were scrambled to be found and inspected. Additionally, the so called breakfast only was coffee and tea.

The room was booked as “breakfast included “, the only breakfast available was mini muffins

Excellent place to stay

The price was right.

Great stay

The hotel was quite nice, but there were only things that I didn't like: 1. The widespread marijuana stench in what's supposed to be an all-non-smoking hotel. 2. The poor "breakfast" provided. Obviously, the lobby is set up for a full, hot breakfast, but the cold muffins and granola bars were a disappointing offering.

Excellent stay

Excellent place to stay

spacious room

Jefferson Dr Independence OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms (speed: 50+ Mbps) and in public areas
  • Free parking
  • 24-hour fitness center

Located within 2 miles (3 km) of Topgolf, Extended Stay America Premier Suites - Cleveland - Independence is within 3 miles (5 km) of Cuyahoga Valley National Park. This 127-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Sofa beds, coffee makers, and phones are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America Premier Suites - Cleveland - Independence features a 24-hour gym, free WiFi in public areas, and a business center. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include laundry facilities, a TV in a common area, and a vending machine.

Room options

Standard Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Standard Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Premier Suites - Cleveland - Independence

Everyone (14) Couples (6) Family (17)
2
Everyone

The AC unit was very loud and wouldn’t stop running, despite varied efforts to turn it off. Saw two kinds of bugs in the room. Staff at check-in were chewing gum, and in trading - very slow. Hotel is doing renovation.

By on Sep 22, 2023

Review comment responded on Sep 24, 2023

Dear Louise, Thank you for taking the time to share your review of our hotel. We apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns promptly and apologize for any inconvenience caused. We have noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. We hope to have the chance to serve you better in the future and provide you with a more enjoyable stay that meets the high standards we strive for.Sincerely,Hotel Management

4
Family

Staff

By on Sep 13, 2023

Review comment responded on Sep 14, 2023

Dear Robert, Thanks for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city.Sincerely,Hotel Management

3
Everyone

By on Aug 25, 2023

1
Family

It was very dirty

By on Jun 30, 2023

Review comment responded on Jul 1, 2023

Dear Ahmed, Thank you for choosing us. Please accept our apologies for your disappointment with the suite's cleanliness. All the rooms are regularly serviced and deep cleaned after the guests checks-out. Our housekeeping team is already addressing the concern mentioned so that future guests do not have the same issue. The front desk team is always available to help and make your time with us comfortable. Please give us another chance to provide a better experience on your next visit to our city. Sincerely,Hotel Management

5
Everyone

By on Jun 20, 2023

Review comment responded on Jul 15, 2023

Thank you for your response. We appreciate the perfect rating. We also appreciate your business with Extended Stay. We hope to serve you again in the future.

4
Everyone

Nice room for a good price

By on May 28, 2023

Review comment responded on Jul 15, 2023

Thank you for submitting a review. We appreciate your business. We look forward to hosting you again soon.

5
Family

Friendly staff, clean , quiet

By on May 27, 2023

Review comment responded on Jul 15, 2023

Thank you for submitting a review - a perfect rating. We appreciate your feedback. We hope to host you again in the future.

4
Friends Business Business

It was sufficient.

By on May 22, 2023

Review comment responded on Jul 15, 2023

Thank you for submitting a review. We appreciate your feedback. We are happy that we met your expectations. We hope to host you again in the future.

4
Everyone

I didnt like the removal of the complimentary breakfast

By on May 11, 2023

Review comment responded on May 12, 2023

Dear Michael, Thank you for selecting Extended Stay America for your travel plans. We are happy you had a good time here. However, we are sorry for the disappointment with the breakfast choices, and we always share remarks about the same with our Brand Leaders so they know our guest's liking. We hope to have the opportunity to welcome you again on a future stay. Sincerely,Hotel Management

4
Family

Good

By on Apr 25, 2023

Review comment responded on Apr 26, 2023

Dear Shannon, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management

Extended Stay America Premier Suites - Cleveland - Independence

6025 Jefferson Dr, Independence, OH 44131
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