Nice place to stay. The Staff were friendly.
Reasonably priced for the quality.
Even though I received a discount off my bill, but the hot water kept going out. The drain in the shower was blocked so we had to switch rooms during the middle of our stay. They never told us we had to request for new towels and wash cloths
Clean
The frig & micro in the room. The fact that SHULAS is right downstairs and area amenities
No comment
They never opened their pool because of covid. Every other hotel I have stayed at during covid has an open pool and uses a reservation system. This wasn't explicit at time of booking and was disappointing to learn upon check in.
One night best night . Great staff !
spacious and clean. good customer service. big parking area
It's outdated, rugs have odor, bedding was dirty comforter was stained
The staff was kind and helpful but the area was a little rough. Fire alarms were set off 3 times at night by pesky teenagers. I saw police walking around hotel 2 different occasions. I would not feel comfortable here with kids.
Very nice stay for the price that I paid. Everything was very clean and I had a comfortable stay.
My bed had old food and stains all In it . It’s a nice hotel but bad staff
I like their line of shampoo, conditioner, and body lotion
Rooms are clean but very dusty.Bathroom lights are dim and it is small. Staff friendly but not super helpful. No shuttle from airport and car service they recommended was VERY sketchy and wanted more than double Uber rate(no available Uber at time from airport).
Located 1.3 mi (2.1 km) from Cuyahoga Valley National Park, DoubleTree by Hilton Cleveland - Independence is within a 10-minute drive of other popular attractions like Christmas Story House. This 192-room, 4-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.
This hotel is home to a steakhouse and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to noon.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Weekly housekeeping is available.
Renovated in 2016, DoubleTree by Hilton Cleveland - Independence offers a 24-hour gym, free WiFi in public areas, and a conference center. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Nice place to stay. The Staff were friendly.
Reasonably priced for the quality.
Thank you for taking the time to give us your feedback. We are glad to hear that you enjoyed your stay, we hope to see you again in the future!
Even though I received a discount off my bill, but the hot water kept going out. The drain in the shower was blocked so we had to switch rooms during the middle of our stay. They never told us we had to request for new towels and wash cloths
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
Clean
Thank you for taking the time to give us your feedback. We are glad to hear that you enjoyed your stay, we hope to see you again in the future!
The frig & micro in the room. The fact that SHULAS is right downstairs and area amenities
Thank you for taking the time to give us your feedback. We are glad to hear that you enjoyed your stay, we hope to see you again in the future!
No comment
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
Thank you for taking the time to give us your feedback. We are glad to hear that you enjoyed your stay and we hope to see you again in the future!
They never opened their pool because of covid. Every other hotel I have stayed at during covid has an open pool and uses a reservation system. This wasn't explicit at time of booking and was disappointing to learn upon check in.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
One night best night . Great staff !
Thank you for taking the time to give us your feedback. We are glad to hear that you enjoyed your stay and we hope to see you again in the future!
Thank you for choosing the DoubleTree Cleveland Westlake! We appreciate your kind words!