I didn’t like the bed the pillows were very thin and the bathroom shower was not clean
Arrived at hotel only to find out they had no power due to a storm and they put me up at closeby Marriott for one night. No one explained that my reservation was cancelled and when I returned after power was restored was told I had to pay for two nights and file a claim with Expedia for reimbursement. I understand that they had no communication with outside, but an advisory about cancellation would have been nice on their part. Otherwise stay was nice.
I paid to have breakfast included, still ended up being charged for it and no one caught it, The staff was rude. I had to ask for additional wash cloths and towels took a 45 to receive them. Asked to be accommodated to have late check out since we didn’t received towels till almost 12 the front desk refused to answer my question and eventually I was told I’d be give an additional 30 minutes. Not a pleasant experience not somewhere I’d stay again or recommend.
The rooms were not up to my clean standards, foot steps overhead, room was not cleaned as required or told otherwise.
Great experience I would recommend this hotel to anyone!
overall good rating. Room was a little echoey , Bathroom sliding door doesn't close all the way. Bed extremely comfortable. TV remote difficult to operate and ac couple channels frozen picture but sound worked (ESPN) Staff very friendly. Hair dryer didn't work properly and a new was brought to room within 5 min.
Fun, Fancy, Free!!! The hotel was beautiful and spacious. I enjoyed the live music, games, and pool table. Will definitely return.
It was great! Friendly staff and very easy to get around the area.
This was my first stay at an Aloft property and it was an excellent experience. The staff was friendly and helpful. The space was well designed. And my room was spacious, well-appointed, and very comfortable for doing work and relaxing. I will most certainly be staying there again!
Very unfriendly staff. Were not at all helpful At All. They Were Very Rude. I Would Not Recommend This Hotel To Anyone
Travelling through and needed both quiet oasis and place to work. Fit the bill perfectly. Clean, comfortable, compact room, quiet lounge area to set up phone and laptop for work. Small but useful gym. All good.
Good overall only real issue was the one of the check in staff needed a little more training
Rooms are big nice and clean. Staff are awesome, will stay there again in the future
The hotel was located in a very convenient area by the freeway. The lobby was so cute and the staff was super friendly and accommodating. I would recommend this hotel to anyone looking for nice accommodations at a good price.
I got stuck in a room for handicapped people and, to leave a runway for a wheelchair, they shortened the bed. I'm not that tall, but my feel hung over the end. The shortened bed was also rock hard. To top it off, I guess the floors in the handicapped rooms are different than in other rooms because when the guy above me tromped, it was loud.
Great modern hotel loved it!!! Bar and pool was also very clean and made you feel comfortable. Would recommend this hotel to everyone looking to get away and relax for a few days
Hotel was wonderful but the rooms were a little small.
The hotel met the requirement. Room was comfortable and very spacious. The only negative - the hotel is at a distance from city center.
Very attentive and quiet! Loved the lobby and the amenities.
Aloft Beachwood places you within a 15-minute drive of popular attractions such as Cuyahoga Valley National Park and MGM Northfield Park. This 135-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
For your convenience, a continental breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
All 135 rooms provide refrigerators, coffee makers, and free bottled water. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are also available.
Guests staying at Aloft Beachwood enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
I didn’t like the bed the pillows were very thin and the bathroom shower was not clean
Arrived at hotel only to find out they had no power due to a storm and they put me up at closeby Marriott for one night. No one explained that my reservation was cancelled and when I returned after power was restored was told I had to pay for two nights and file a claim with Expedia for reimbursement. I understand that they had no communication with outside, but an advisory about cancellation would have been nice on their part. Otherwise stay was nice.
I paid to have breakfast included, still ended up being charged for it and no one caught it, The staff was rude. I had to ask for additional wash cloths and towels took a 45 to receive them. Asked to be accommodated to have late check out since we didn’t received towels till almost 12 the front desk refused to answer my question and eventually I was told I’d be give an additional 30 minutes. Not a pleasant experience not somewhere I’d stay again or recommend.
The rooms were not up to my clean standards, foot steps overhead, room was not cleaned as required or told otherwise.
Great experience I would recommend this hotel to anyone!
overall good rating. Room was a little echoey , Bathroom sliding door doesn't close all the way. Bed extremely comfortable. TV remote difficult to operate and ac couple channels frozen picture but sound worked (ESPN) Staff very friendly. Hair dryer didn't work properly and a new was brought to room within 5 min.
Fun, Fancy, Free!!! The hotel was beautiful and spacious. I enjoyed the live music, games, and pool table. Will definitely return.
It was great! Friendly staff and very easy to get around the area.
This was my first stay at an Aloft property and it was an excellent experience. The staff was friendly and helpful. The space was well designed. And my room was spacious, well-appointed, and very comfortable for doing work and relaxing. I will most certainly be staying there again!
Hello, thank you so much for taking the time to provide us feedback. We are following Marriott cleanliness guidelines and hold our team to the highest standard to ensure our property is clean and sanitized for each and every guest. I am following up on your feedback and we will share this with our staff. I truly hope we have an opportunity to welcome you back and show you an amazing stay at the Aloft in Beachwood.