What we loved most about staying at Homewood Suites was Sunshine. She prepares the breakfasts for the guests and greeted us every morning with a friendly description of all the delicious options she had prepared. I cannot stress enough how special she is.
Loved the access to restaurants and services. So close to everything. Also, enjoyed the pleasant and professional staff. There was no downside. Just exactly what was advertised in a clean facility.
Rooms were clean and roomy. Really needs more than one elevator.
the weekend staff is subpar. They are understaffed, overwhelmed, and the result is a rude disposition. Weekdays you are getting better service, and your needs get met almost immediately.
I enjoyed the nice big rooms n the cleaniness. Didn't really enjoy the breakfest and didn't like the confussion of how many ppl you can have per room go to the pool. I had two paid rooms and only had 6 ppl in total but they only allowed 4
Comfortable beds, spacious room, shuttle to nearby shopping
Over all it was clean and effective. Breakfast was awesome. Nice pool.
During my 8 day stay housekeeping didn’t make my bed even once! I made my bed everyday and in evening I found bed in same condition. Staff didn’t even care to put the bed duvet cover back on bed. Poor quality pillows. Dried chewing gum stuck on carpet. Asked front desk to add a bulb missing in one night stand. Was added last day of my stay. Staff once entered the room without knocking. Will often forget to replace towels or shampoo bottles. Kitchen disposal never worked and no one cared to check if it’s working. House keeping crew need to be more efficient.
people fighting the staff police there all night will not stay again.
Excellent place to rest during vacation. Kids loved it!
The staff was super friendly and efficient at check-in. We had just drove from Texas and were on our way to Niagara Falls. The room was fantastic and we woke up refreshed. Then we went down to one of the best breakfast spreads I've seen with eggs, red potatoes, lots of fresh fruit and great service. Then, a nail in the hallway ripped my pants. The apologetic manager gave me a gift card as part of her apology. Would definitely stay again.
This was a nice family friendly hotel with tons of amenities. Nice pool, free dinners on week days and great breakfasts, laundry and free WiFi made us feel at home. The staff was helpful and super friendly. We had a double queen suite which was nice and spacious with a kitchenette and huge bathroom.
The hotel was okay, clean room and the front desk staff was very helpful, bu the free breakfast was worth about what we paid for it. We have had better free breakfasts at other hotels.
The refrigerator is huge. Kitchen is very convenient. The location is around 30 mins drive to the Cleveland downtown.
When I checked in he desk clerk never bothered to look up while processing me in. I had requested a room on a lower floor he gave me a room on the 6th floor. I think this hotel has 7 floors, It happens that the room was a smoking room (I hadn't indicated a preference) but since my wife had a cold she called and requested a non smoking room which the clerk gave us. Guess what It was on the THIRD FLOOR?!? Why didn't the front desk clerk offer that one to begin with?? During the stay we tipped house keeping daily and liberally but despite that the room wasn't vacuumed for 3 days and 2 of the 8 day stay they didn't leave towels. The complimentary breakfast featured artificial scrambled eggs, but the staff down there was very nice and sincere .As was the clerk during check out who was very nice. Bottom line I won't be staying there again because I wouldn't know if the check clerks try to honer preferences when they can or just process guests to get them away from the front desk.
Decent hotel. Clean comfortable room. The elevator was very slow and although there were two elevators, they were on different ends of the hall making one of them very inconvenient. Ice machine on our floor was out of order for the two days we were there. Breakfast buffet was lousy, scrambled eggs appear to be made from powdered eggs.
Located 1.3 mi (2 km) from ETON Chagrin Blvd Shopping Center, Homewood Suites by Hilton Cleveland-Beachwood is within a 10-minute drive of other popular attractions like Thistledown Racetrack. This 3-star hotel has 125 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast, served on weekends from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
The 125 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.
At Homewood Suites by Hilton Cleveland-Beachwood, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
What we loved most about staying at Homewood Suites was Sunshine. She prepares the breakfasts for the guests and greeted us every morning with a friendly description of all the delicious options she had prepared. I cannot stress enough how special she is.
Loved the access to restaurants and services. So close to everything. Also, enjoyed the pleasant and professional staff. There was no downside. Just exactly what was advertised in a clean facility.
Thank you so much for choosing to stay with us and for your feedback! We are glad to hear that you enjoyed the hotel and our friendly staff! We look forward to seeing you again!
Rooms were clean and roomy. Really needs more than one elevator.
Thank you so much for choosing to stay with us and for your feedback! We do have 2 elevators on property, one is located in the middle of our hotel and the other is a the end of the hotel. We are glad to hear that you enjoyed the hotel! We look forward to seeing you again!
the weekend staff is subpar. They are understaffed, overwhelmed, and the result is a rude disposition. Weekdays you are getting better service, and your needs get met almost immediately.
Thank you for choosing to stay with us and for your feedback! I am disappointed to see that we dropped the ball during your stay. If you would care to give any more information or feedback pertaining to this please feel free to contact any manager directly at the hotel as we are always looking for ways to improve. Thanks again for staying!
I enjoyed the nice big rooms n the cleaniness. Didn't really enjoy the breakfest and didn't like the confussion of how many ppl you can have per room go to the pool. I had two paid rooms and only had 6 ppl in total but they only allowed 4
Thank you for choosing to stay with us and for your feedback! We are glad to hear that you enjoyed the rooms. Unfortunately, we do have regulations that we do have to follow for the social distancing in the pool area and that is why we can only allow 3 rooms at a time for the max amount of guests allowed in the rooms. That why everyone is comfortable, safe and can enjoy the pool. Thanks again for staying!
Thank you for choosing to stay with us! We look forward to seeing you in the future!
Thank you for choosing to stay with us! We hope to see you again in the future!
Comfortable beds, spacious room, shuttle to nearby shopping
Thank you for your feedback!
Over all it was clean and effective. Breakfast was awesome. Nice pool.
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make your stay comfortable! Sunshine is a true asset to the team and hotel!! We can’t wait to welcome you home again soon! Thanks again!