I had to travel unexpectedly to Cleveland for a funeral, and with the city packed due to a Morgan Wallen concert, most hotels were either fully booked or charging astronomical rates. I was beyond grateful to find a last-minute room at the Homewood Suites by Hilton Cleveland-Beachwood, which turned out to be an incredible experience during a difficult time.
I literally booked from the airport around 5:30 a.m. for just one night, unsure of what to expect. I arrived at the hotel around 6:30 a.m. completely exhausted. The front desk staff was immediately kind, understanding, and reassuring. They let me know that as soon as the first room was cleaned and turned over, it would be mine—regardless of whether it was an upgrade. I was even invited to enjoy their breakfast while I waited, which was such a thoughtful gesture that meant more than they probably realized.
The manager personally checked in with me shortly after I arrived and made sure I was taken care of. That level of attention and compassion was incredibly comforting. The room was clean, spacious, and quiet—everything I needed to rest and reset.
I’ve stayed at Homewood Suites many times before, and this location continues to impress with consistent service and warmth. The team here went above and beyond, and I’m sincerely grateful for their professionalism and empathy during such a tough moment. Highly recommend this property—not just for the amenities, but for the genuinely good people who run it.