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Recent guest reviews

Horrible experience; great customer service. The AC was out so the room we were in was 98 degrees inside. However, the hotel was willing to work with us and even gave us a refund for the room. Honestly, the the experience was horrible, but the customer service was outstanding.

Very clean and quiet . I enjoy my stay . Thanks for having me

The only thing nice about this property was the location. Rooms and hallways were not well kept. The price point for this hotel did not match the quality and condition that the hotel is currently in. I am very shocked that this hotel is considered a Hilton brand.

The breakfast was a lovely selection of food with all the side toppings for the oatmeal or cereal that I like to use at home. While I didn't ask for an omelet either morning, it looked like just the thing for those who want to have eggs prepared with some flair. Nice touch and all included with the price of the room. My partner enjoyed the pool very much and found it clever that it was both indoor and outdoor.

Nothing about this property was a differentiator. It was showing its age and the service was not customer centric or friendly I had no hot water

The staff of this hotel was very professional and friendly. However, the building is old and management apparently does not care how well the rooms are maintained. We were in room 181. There was no hot water. We complained the next day and the matter was fixed - sort of. The water was not steaming hot, but rather warm. The next day the toilet wouldn't flush and couldn't be repaired, so we were moved to room 183. For the inconvenience we were given a free breakfast coupon and a $25 certificate for food/beverage. Then the water was cold again. So, I complained at the desk again and someone was sent to fix it. They fixed is - again sort of as it wasn't hot but rather warm ( I opted not to take a shower on the last day but rather wait until I was home). What also happened while they tried to fix the water issue was, that somehow there was water that suddenly sprayed all over the bathroom resulting in my nightshirt to be wet. I slept in a t-shirt that night. We received a free breakfast and a $50 certificate for food/beverage. Some of those coupons we didn't use, because we were invited by friends most of the stay and didn't need any food/beverage. Now, I have to emphasize that the staff was very friendly, professional, and polite. BUT... management should work a bit harder to make sure that every room is in tip top shape. I was very, very disappointed with my stay there and will not go there again. This was our second time at this hotel.

Liked that hotel is very accessible to interstate and main highway. It is convenient to several eateries and mall. Floor in room hadn’t been vacuumed snd roomed smelled like smoke.

The fitness center was very good as was the general condition of the room. I was unhappy that the room was not made up until we finally asked for them to do so....at 4:00pm! Front Desk staff was quite helpful

Nothing was unique about this property just another hotel

Everything was great. Helpful and friendly staff. Room was very clean.

I was here for a conference which was taking place at this hotel itself. I went to attend the morning session leaving all my belongings open and scattered. I left "don't disturb tag" on the door. A few hours later when it was time to check out, I went back to the room. Saw the door open. it seemed someone had started cleaning the room. Sheets were off the mattress and a plastic bag full of toiletries and razor worth around a Benjamin was missing. I reported this to housekeeping supervisor who I bumped into the hallway. She told me she will research this. When I bumped into her again, she said none of her employees knew anything about this. I reported this to front office twice. The second person I talked to said, I will be contacted if they find the bagor compensated. It has been more than 2 weeks but havent heard from anyone. Was this a robbery? Did the employee put the bag in trash. I will report this to police if I dont hear back from them.

Bed was comfy rooms quiet great place to recharge. Amazingly no places to walk to for dining with all the hotels in the area but room service was good. Wouldn’t want to stay more than a few days because location kind of dead.

Dirty, small the breakfast buffet is 14.99 for nothing... Had to change rooms 3xs before we could get settled in for the night.

Room was not what I booked, could not get ahold of someone to fix the problem. They would not answer the phone and the voice-mail was full. Bathroom was not cleaned well.

Our room had dirty cups outside, 2 live bugs flying around, and an "upgraded view" of the top of a run down building. The halls were musty and the guest service was less than ideal. We waited almost an hour to check in due to the system being down. Our credit card information was written on a piece of paper (not secure) even though we pre-paid. Drunk guests were bumping into us and receiving service before us in the lobby. There was no compensation for our extended wait. Not an ideal vacation stay!

Very mediocre Doubletree - bathroom tub was not cleaned from prior guest, air conditioning system was very noisy, room is on the smaller side (especially bathroom). Housekeeping started knocking on my door at 8am to clean the room (which is ironic given the state of the bathroom when I arrived). Staff who worked there did not exude much hospitality - I felt like I was inconveniencing them to have them perform basic tasks like check me in and out.

excellent staff, quick check in (less than 3 minutes). breakfast was not included and I though that the buffet breakfast was a little bit pricey $16 adults and $8 kids. all facilities were clean and the rooms are modern and clean. very disappointed with the WIFI, my son was not able to use his tablet because the WIFI didn't work. i like that after 15 hours of driving i was received with complimentary beverages at check in and cookies. is close to shopping mall and about 23 minutes from cleveland. overall good I paid $125 for 1 night (Sat).

Park East Dr Beachwood OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

DoubleTree by Hilton Cleveland East Beachwood is located within a mile (2 km) of ETON Chagrin Blvd Shopping Center and Maltz Museum of Jewish Heritage. This 3.5-star hotel welcomes guests with 404 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 404 rooms provide MP3 docks, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with 37-inch LCD TVs and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free newspapers, free local calls, and safes.


Property features

DoubleTree by Hilton Cleveland East Beachwood features an indoor pool, an outdoor pool, and a 24-hour fitness center. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options

One King Bed

1 King Bed | Sleeps 2

Room, Accessible

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, Accessible

2 Double Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Cleveland East Beachwood

Everyone (12) Couples (2) Business (4) Family (12) Friends (3) Other (1)
2
Family Family

Horrible experience; great customer service. The AC was out so the room we were in was 98 degrees inside. However, the hotel was willing to work with us and even gave us a refund for the room. Honestly, the the experience was horrible, but the customer service was outstanding.

By on Apr 13, 2021

Review comment responded on Apr 14, 2021

Our sincere apologies for the issues you encountered, we appreciate your feedback. We do hope that you will give us another opportunity to serve you. Thanks again.

5
Friends Family

Very clean and quiet . I enjoy my stay . Thanks for having me

By on Mar 3, 2021

Review comment responded on Mar 3, 2021

So glad you enjoyed your stay.Come back and visit us again.

5
Everyone

By on Jun 21, 2020

2
Everyone

By on May 29, 2020

2
Family Family

The only thing nice about this property was the location. Rooms and hallways were not well kept. The price point for this hotel did not match the quality and condition that the hotel is currently in. I am very shocked that this hotel is considered a Hilton brand.

By on Dec 3, 2019

4
Friends

The breakfast was a lovely selection of food with all the side toppings for the oatmeal or cereal that I like to use at home. While I didn't ask for an omelet either morning, it looked like just the thing for those who want to have eggs prepared with some flair. Nice touch and all included with the price of the room. My partner enjoyed the pool very much and found it clever that it was both indoor and outdoor.

By on Aug 24, 2019

Review comment responded on Aug 25, 2019

Thank you for letting us know about your stay. We look forward to seeing you again, real soon. Have a great week.

1
Business Business

Nothing about this property was a differentiator. It was showing its age and the service was not customer centric or friendly I had no hot water

By on Aug 10, 2019

3
Family Family

The staff of this hotel was very professional and friendly. However, the building is old and management apparently does not care how well the rooms are maintained. We were in room 181. There was no hot water. We complained the next day and the matter was fixed - sort of. The water was not steaming hot, but rather warm. The next day the toilet wouldn't flush and couldn't be repaired, so we were moved to room 183. For the inconvenience we were given a free breakfast coupon and a $25 certificate for food/beverage. Then the water was cold again. So, I complained at the desk again and someone was sent to fix it. They fixed is - again sort of as it wasn't hot but rather warm ( I opted not to take a shower on the last day but rather wait until I was home). What also happened while they tried to fix the water issue was, that somehow there was water that suddenly sprayed all over the bathroom resulting in my nightshirt to be wet. I slept in a t-shirt that night. We received a free breakfast and a $50 certificate for food/beverage. Some of those coupons we didn't use, because we were invited by friends most of the stay and didn't need any food/beverage. Now, I have to emphasize that the staff was very friendly, professional, and polite. BUT... management should work a bit harder to make sure that every room is in tip top shape. I was very, very disappointed with my stay there and will not go there again. This was our second time at this hotel.

By on May 19, 2019

Review comment responded on May 24, 2019

Thanks for letting us know about your most recent stay at our hotel. We appreciate your feedback and we want to let you know all of your issues have been resolved. Please come back and see us again, we look forward to it.

3
Family with small children Family

Liked that hotel is very accessible to interstate and main highway. It is convenient to several eateries and mall. Floor in room hadn’t been vacuumed snd roomed smelled like smoke.

By on May 18, 2019

Review comment responded on May 26, 2019

Thanks for your feedback, we have taken care of the issue you brought to our attention. Please give see us again, we look forward to meeting you.

4
Family Family

The fitness center was very good as was the general condition of the room. I was unhappy that the room was not made up until we finally asked for them to do so....at 4:00pm! Front Desk staff was quite helpful

By on Apr 22, 2019

Review comment responded on Apr 29, 2019

Thanks for your feedback, we appreciate it. Come see us again, we look forward to serving you.

DoubleTree by Hilton Cleveland East Beachwood

3663 Park East Dr, Beachwood, OH 44122
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