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Great Wolf Lodge Cincinnati/Mason

3.5 out of 5.0
Overview Reviews Amenities & Policies
2501 Great Wolf Dr, Mason, OH
1-844-663-2269
4.2
out of 5
"Good!"
See all 61 reviews
Room cleanliness 4.0
Service & staff 4.5
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Family
  • Everyone
  • hotel.reviews.categoryFamilywithsmallchildren

Recent guest reviews

The lodge itself has so much potential. The indoor rides and pool are designed with families in mind, indoor water entertainment perfected. However, I say potential because the upkeep and housekeeping of the incredible facilities has something to be desired. For example, the many bandaids and wrappers you are walking over while in line for the rides is repulsive and makes one think about the overall cleanliness of the lodge. The room was also not very clean, there were hairs all over the bathroom floor and tub when we first checked into our room...obviously not ours. Yuck! Staff attitude was also very hit or miss, inconsistent service. Some members of their staff, like the reception/check in, were fantastic. They made you excited to be a part of the “Wolf lodge family” and did an excellent job of explaining the facilities and programs they have to offer, incredibly informative and enthusiastic. Fast forward to the actual programs, staff carrying out the sing a longs, or staff running the water rides themselves could not muster the energy to say hello or even a “your welcome” when my kids thanked them for helping them into the raft, time after time. I realize the age group for these staff members were quite young, but in a facility like the wolf lodge one would expect the staff to at least act like they liked their job for a few hours a day. Having to make up for their lack of energy & politeness was exhausting.

Beautiful property. My 1 and 3 year old had a great time. Buffet was delicious. Arcade was a lot of fun

Beautiful hotel. Loved the experience. I would recom

We loved how many activities there are for the kids and all of the dining options. It’s also clean and everyone is so helpful and friendly

I felt the price we paid was too much for the room. The bathroom sink was clogged The water park was amazing. I would definitely come back for the day for that.

A fun destination hotel, huge water park and lots of other fun family activities. Pretty good to navigate as a single parent, too- helpful and friendly staff!

Great location and great activities for kids. The rooms are big and confortable. The restaurants are ok and the overall experience was good.

Nice hotel and facilities. Little bit pricey. Drains were clogged in room. Overall we enjoyed our stay.

Loads of fun, great food, so convenient! Excellent family environment - something for everyone!

Overall I had an enjoyable experience. My room needed better cleaning as I found hairs and debri under my pillows and mattresses. Hallways seemed dirty and the staff always acted very busy and weren't very personable n

For what you pay at this hotel one would expect a little more. The rooms were small and very loud. I understand it is geared for children but was still loud. The lines were long to be expected but not to bad, I would have timed our arrival a little differently next time. The worst part was the food. We had breakfast at the buffet and there were bugs in the sugar and the bread had mold on it. Everything else was just OK. We didn't eat there anymore, went to McDonalds down the road the rest of the trip.

Grossly understaffed, out of all the ice cream/ dipping dots flavors. The pool snack shop was closed

The Great Wolf is a lot of fun for a quick family getaway, but can be very expensive for dining and time in the arcade. It's only a value if you can squeeze 6+ in to a room and have full access to the Water Park, which has great rides

I turned around to pay for our food and my 4 year old was gone! Before I could panic staff was on the radio and he was back by my side in under 5 minutes! The room was worn but clean and there were a few of the water features not working but nothing the 4 year old noticed and since this was all about him and he had a blast it was all good. Lots of entertainment and very family friendly.

Was quite the line at check-in, but staff worked diligently to get people through the line fairly quickly. Police staff with great customer service mind set. Great experience that my grandchildren will always remember! We will be back!

Loved everything about it. The location was great and water park was so fun.

I feel that the hotel and water park could not have been better! All staff so helpful and friendly. The water park lifeguards are VERY watchful and attentive. We felt safe and cared for. No complaints at all!

Great Wolf Dr Mason OH

Hotel highlights

  • Close to Kings Island
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Kings Island, Great Wolf Lodge Cincinnati/Mason is within 2 miles (3 km) of Beach Waterpark. This 401-room, 3.5-star resort has 5 indoor pools along with a free water park and 4 restaurants.


Dining

Enjoy dining at Loose Moose Cottage, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 401 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and designer toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

Guests of Great Wolf Lodge Cincinnati/Mason have access to 5 indoor pools, a free water park, and an outdoor pool. Free parking is included with your stay. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this family-friendly resort include a lazy river, a children's pool, and a 24-hour fitness center.

Room options

Family Suite - Water Park Included

Full 1 | Sleeps 4
$180* Per night/room Oct 21 - Oct 22

Majestic Bear Suite - Water Park Included

Queen 2 | Sleeps 6

Whirlpool Fireplace - Water Park Included

Full 1 | Sleeps 4

Family Fireplace - Water Park Included

Queen 2 | Sleeps 4

Wolf Den - Water Park Included

Twin 2 | Sleeps 4

Guest reviews for Great Wolf Lodge Cincinnati/Mason

Everyone (11) Couples (1) Family (46) Other (1)
4
Families Family with small children

The lodge itself has so much potential. The indoor rides and pool are designed with families in mind, indoor water entertainment perfected. However, I say potential because the upkeep and housekeeping of the incredible facilities has something to be desired. For example, the many bandaids and wrappers you are walking over while in line for the rides is repulsive and makes one think about the overall cleanliness of the lodge. The room was also not very clean, there were hairs all over the bathroom floor and tub when we first checked into our room...obviously not ours. Yuck! Staff attitude was also very hit or miss, inconsistent service. Some members of their staff, like the reception/check in, were fantastic. They made you excited to be a part of the “Wolf lodge family” and did an excellent job of explaining the facilities and programs they have to offer, incredibly informative and enthusiastic. Fast forward to the actual programs, staff carrying out the sing a longs, or staff running the water rides themselves could not muster the energy to say hello or even a “your welcome” when my kids thanked them for helping them into the raft, time after time. I realize the age group for these staff members were quite young, but in a facility like the wolf lodge one would expect the staff to at least act like they liked their job for a few hours a day. Having to make up for their lack of energy & politeness was exhausting.

By on Aug 5, 2019

4
Everyone

By on Aug 4, 2019

5
Everyone

By on Jun 29, 2019

5
Family with small children

Beautiful property. My 1 and 3 year old had a great time. Buffet was delicious. Arcade was a lot of fun

By on Jun 24, 2019

5
Everyone

Beautiful hotel. Loved the experience. I would recom

By on Jun 9, 2019

5
Family with small children

We loved how many activities there are for the kids and all of the dining options. It’s also clean and everyone is so helpful and friendly

By on May 16, 2019

5
Everyone

By on Apr 27, 2019

4
Everyone

I felt the price we paid was too much for the room. The bathroom sink was clogged The water park was amazing. I would definitely come back for the day for that.

By on Apr 12, 2019

4
Everyone

A fun destination hotel, huge water park and lots of other fun family activities. Pretty good to navigate as a single parent, too- helpful and friendly staff!

By , from Indianapolis, IN on Oct 17, 2018

4

great location for the purpose of out trip

Families

Great location and great activities for kids. The rooms are big and confortable. The restaurants are ok and the overall experience was good.

By on Aug 23, 2017

Great Wolf Lodge Cincinnati/Mason

2501 Great Wolf Dr, Mason, OH 45040
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