Staff was friendly. Walls are super thin, you can hear everything from other rooms.
Not nearly as nice as other Hamptons I've stayed at. You don't expect luxury when you stay at a Hampton, but you might expect same level of amenities. The front desk was very quick, efficient, and friendly. Rooms were not up to same quality as other Hamptons.
I checked in late, due to travel issues. There was no plexiglass between the employee and customer although masks were worn. No information was given regarding breakfast or check out times. The room was clean and the doors were sealed after cleaning.
Had to change rooms twice. First room, no soap and underwear package laying on the bed, second room, shower control broken. Third room, dirty towels in the bathroom. Stayed there once before and had to change rooms because the AC was broken and the shower was broken. Will never stay there again!
They double charged me and this is not the first time
Our room was not serviced as per the posted description of services in the room. Our bed was left unmade every day (3). Something’s not right with the staff here.
I definitely would stay at the Hampton again. I've always been satisfied with the Hampton inns that i go to.
They even did not have TV remote control and hair dryer.
Need better pillows not firm enough. Consider "My pillows" or the equivalent. Room was fine and the location and price very good.
Nice hotel Clean room very helpful staff excellent value for the money you pay
Great location. Clean and neat. Staff was excellent...efficiently quick and friendly. Breakfast was AWESOME!!!
Crocker Park is a short stroll from Hampton Inn Cleveland Westlake, and other popular attractions like Lake Erie are within a few miles (5 km). This 122-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM.
All 122 rooms feature coffee makers, free local calls, and ironing boards. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks and wardrobes or closets are other standard amenities. Housekeeping is available on request.
Renovated in 2018, Hampton Inn Cleveland Westlake offers a fitness center, free WiFi in public areas, and a meeting room. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Staff was friendly. Walls are super thin, you can hear everything from other rooms.
Not nearly as nice as other Hamptons I've stayed at. You don't expect luxury when you stay at a Hampton, but you might expect same level of amenities. The front desk was very quick, efficient, and friendly. Rooms were not up to same quality as other Hamptons.
I checked in late, due to travel issues. There was no plexiglass between the employee and customer although masks were worn. No information was given regarding breakfast or check out times. The room was clean and the doors were sealed after cleaning.
Hello thank you for the feedback! I'm sorry that the front desk agent did not inform about breakfast and checkout, but it is mentioned in the card they put inside the packet at check in.
I'm sorry for the bad experience Let us know how we could've done better.
Thanks for the feedback
Had to change rooms twice. First room, no soap and underwear package laying on the bed, second room, shower control broken. Third room, dirty towels in the bathroom. Stayed there once before and had to change rooms because the AC was broken and the shower was broken. Will never stay there again!
Hello! Thank you for the feedback! We are getting ready for renovations, so hopefully within the next couple years you come back and we'll have a whole new make over!