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Recent guest reviews

The hotel is below motel grade. The staff is not friendly at ALL. The hotel is too old. I couldn’t believe it’s Double Tree by Hilton. Never stay there again.

Very classy

Dated hotel. Double Tree has does done a decent job of masking the datedness...but it does so by making the building kind of dark. But otherwise nice. No free breakfast. The pool was closed when we went, so the kiddos were disappointed.

Liked large parking lot. Disliked office chair in room.

It was nasty the bed sheets were stained I had the switch rooms and them sheets were gross they need to clean better I had to go through 3 sets of sheets before they found some mostly clean ones I do not recommend this place it was crap sorry that’s how I feel the people at the check in deck were nice but that’s it I should have got my money back

Toilet in room 343 ran all night. I had to mess with it to get it to flush. There were hairs stuck to the wall in shower that were not mine. Also there is a handlebar in the shower that is located right where you need to stand to be under the water. The fixture does not adjust so you have to stand sideways in order to be under the water. Its a weird set up.

The pool area was very nice even though we didn't use it. The room was small so we couldn't roll the luggage cart in to unload. Overall nice and clean.

Bartender at the restaurant was dismissive and inattentive. Had to ask for a menu, ask to order, ask for more drinks, and also ask for a check. She did not check in at all, we would've left but the roads were icy. There was a hockey team in the building, staff allowed them to run wild around the hotel. I did not get any sleep during my stay, there were people running up and down the hallway all night, was woken up various times by people running outside between 11 pm and 4 am. Awful stay. Check in was good but was not offered cookies.

I booked for a pool view, but the front desk person told me that he was giving me a better room, not sure how better it was, it looked normal to me.

I like this property for consistent service and quality. Have stayed here often. I also like the walk friendly area. I can get in a 3 mile walk in a safe/friendly area. Convenient to expressway.

easy access to interstate nice area to walk after a long day drive

Only issue was that for some reason my reservation had each day as a separate check in. So I had to check in a second time in the morning and get a new key card and have a second $20 incidental charge. I had meetings to get to, thankfully there was no one else checking in or else this could have been a bit of a hassle.

Love this property, multiple stays. Best room for the price. Great location.

All in all it was a nice room I think they need you to do is to dust a little bit better

Love the location, access to interstate and food options. Hotel staff always great. Have stayed here multiple times.

Pool was closed due to covid. The shower drained extremely slow. The tv controller needed batteries couldnt change chanels.

Only thing wrong was they gave us covers with stains all over them

Crocker Road Westlake OH

Hotel highlights

  • Close to Crocker Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Crocker Park is within a mile (2 km) of DoubleTree by Hilton Hotel Cleveland - Westlake, and other popular sites like Lake Erie are within a couple of miles (3 km). This 267-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.


Dining

This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

The 267 rooms have an array of amenities, including iPod docks, sofa beds, and microwaves. Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.


Property features

Renovated in 2015, DoubleTree by Hilton Hotel Cleveland - Westlake offers a gym, free WiFi in public areas, and conference space. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, laundry facilities, and an ATM.

Room options

Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Roll-In Shower, Treat Self)

1 King Bed | Sleeps 2

Room, 2 Double Beds (Treat Yourself Amenity)

2 Double Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Cleveland - Westlake

Everyone (31) Couples (7) Family (17)
1
Family

The hotel is below motel grade. The staff is not friendly at ALL. The hotel is too old. I couldn’t believe it’s Double Tree by Hilton. Never stay there again.

By on May 3, 2022

5
Partner Couples Business Business

Very classy

By on Apr 24, 2022

3
Family with small children

Dated hotel. Double Tree has does done a decent job of masking the datedness...but it does so by making the building kind of dark. But otherwise nice. No free breakfast. The pool was closed when we went, so the kiddos were disappointed.

By , from Dearborn Heights on Apr 3, 2022

4
Family

Liked large parking lot. Disliked office chair in room.

By , from Overland Park on Mar 22, 2022

2
Everyone

It was nasty the bed sheets were stained I had the switch rooms and them sheets were gross they need to clean better I had to go through 3 sets of sheets before they found some mostly clean ones I do not recommend this place it was crap sorry that’s how I feel the people at the check in deck were nice but that’s it I should have got my money back

By on Mar 12, 2022

3
Everyone

Toilet in room 343 ran all night. I had to mess with it to get it to flush. There were hairs stuck to the wall in shower that were not mine. Also there is a handlebar in the shower that is located right where you need to stand to be under the water. The fixture does not adjust so you have to stand sideways in order to be under the water. Its a weird set up.

By on Feb 28, 2022

Review comment responded on Mar 8, 2022

We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

5
Partner Couples

The pool area was very nice even though we didn't use it. The room was small so we couldn't roll the luggage cart in to unload. Overall nice and clean.

By on Feb 3, 2022

Review comment responded on Mar 8, 2022

Thank you for your feedback. Thank you for staying with us.

1
Partner Couples

Bartender at the restaurant was dismissive and inattentive. Had to ask for a menu, ask to order, ask for more drinks, and also ask for a check. She did not check in at all, we would've left but the roads were icy. There was a hockey team in the building, staff allowed them to run wild around the hotel. I did not get any sleep during my stay, there were people running up and down the hallway all night, was woken up various times by people running outside between 11 pm and 4 am. Awful stay. Check in was good but was not offered cookies.

By on Jan 18, 2022

Review comment responded on Mar 8, 2022

We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Thank you so much for staying with us.

5
Everyone

I booked for a pool view, but the front desk person told me that he was giving me a better room, not sure how better it was, it looked normal to me.

By on Oct 8, 2021

5
Everyone

I like this property for consistent service and quality. Have stayed here often. I also like the walk friendly area. I can get in a 3 mile walk in a safe/friendly area. Convenient to expressway.

By on Jun 29, 2021

DoubleTree by Hilton Hotel Cleveland - Westlake

1100 Crocker Road, Westlake, OH 44145
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