Skip to main content
Beginning of main content

DoubleTree by Hilton Hotel Cleveland - Westlake

3.5 out of 5.0

Recent guest reviews

Hotel was under construction and very messy. The workers did not stop working until 10 pm. As always the bartender was awesome. No amenities were available because of the remodel. Will not stay here again until renovations are complete

Stayed here on our drive back to the Midwest. Hotel needs updating...they have begun the process...but room was clean and comfortable. Good value for the area.

The style of the hotel in general is very dated. I did not use most of the amenities but from looking them over it was nothing special. One thing I would say is the staff was ecxceptionally nice (one even picked up a dress hem that my husband didn't notice was being dragged on the ground.) Worst thing was that we were set to check out on a Sunday but were attending a Hindu wedding ceremony in the morning and having never been to one were not sure how long it would be (starting at 7:30am but they are long) but were told the only late checkout we could get was noon. This is not helpful in the situation as we were stuck running out at the end of the ceremony, packing up the room and heading back for the lunch at the wedding site and then having nowhere to change between.

The staff was very nice and the hotel is clean and accessible. The only complaint I have is that for the time I stay on my business travel, the bathroom tubs seem to clog no matter what room I have stayed. Otherwise, it is a nice place to stay.

Only thing less than great was the temp of the hottub. Everything else was super!

Nice room with plenty of space. Bedding is updated, which I really like, but the King mattress was really uncomfortable. It was so soft that we rolled toward each other at night. Common areas are a little dated, but it was a great value!

Bed was too soft. Elevator old & dirty Otherwise excellent

I booked this hotel room for a newlywed couple. They were very pleased with everything about the hotel and especially their room. Thank you for making such a wonderful experience to enter their first day of marriage bliss.

We pulled in fairly late for an overnight stay. When we got to our room, there had been a leak of some type in the bathroom and the bathroom floor and the carpet outside the bathroom were wet. They immediately relocated us to another room, which was very much appreciated.

Good location near Crocker Park for shopping, dining, and movies. Indoor pool ok, but leaves a humid, bleach scent. Nothing special about the room. Maid service never bothered to clean coffee pot. Rushed staff as hotel was entertaining a family convention crowd...summertime ah..I.buses are a sign of good rates...not sure I had a good rate myself. Don't expect an early check in!

Decent Hotel, but I think we just booked a room at a bad time. They were holding a Salvation Army "Prom" the night of our stay and the restaurant was apparently serving fish. Not a pleasant first taste of a place of stay but then again not the biggest deal. Great location for shopping and dining, the hotel just needs a little update. That said, I would stay more than likely stay again.

I chose this hotel because of it location and the fact that their website said Complimentary Airport Shuttle (must reserve in advance) under the Business travelers tab, I called the week before and they were vague about it. When I called the day before my trip I was told they did not have a driver either day. I had to rent a car to get back and forth and when I showed the manager their own website proclaiming it she told me it was a mistake and they would have to fix it. They should have offered to pay my rental car but they did not. Also their cleaning staff failed to notice a past guest left cloths in the dresser drawer.

I had a wonderful experience there. Very clean rooms, great staff. Pool was wonderful.. Great food. Staff was very helpful for me getting around town... I will go back there any time

Seriously need some competition in the area.Overpriced by 20%.This place is probably very profitable

The stay at the hotel just started out bad, we had switch rooms 3 times. 1st room had a bloody bedspread on one of the beds, so we were moved to a poolside room and told that it would be quiet. The room was right above the hot tub and even though the pool closed at 11pm, there were drunk loud people around the pool until almost 2am. The air conditioner in the room was really old and noisy, drowned out the sound of the pool, but kept you awake. Asked to be moved to another room the next morning (and we weren't the only ones who complained about the drunk people the night before), the next room was quiet, but not the cleanest room. The bedding was clean, but there was a ring of black in the toilet, cobwebs in the lights and gum stuck to the wall. At this point, we just wanted to get a descent night's sleep and the front desk had already told us the hotel was sold out that night, so we didn't ask to move rooms again. Moving people due to complaints didn't seem to be anything new for the front desk and we didn't get any kind of offers for our incovenience except "sorry about that". Definitely will not be staying there again.

The hotel has ample FREE parking. Right near highway exit with TONS of restaurant options around and movie house very close by in attractive shopping village.

Everything was good except the shower head was way to low - I'm not even 6Ft and the shower head was below my nose.

The pool and hot tub were wonderful, Breakfast buffet was nice and was included with the rewards program. Dinner was less than great however and would not recommend dinner there. The staff was great, the beds were very comfortable, and I would give this facility high marks over all.

Enjoyed pool and game room for kids. Hot tub good for sore back. Breakfast buffet staff helpful.

I travel from Phoenix to Cleveland, Ohio several times a years to visit my daughter and take my grandchildren to stay at the Holiday Inn in Westlake. I chose this location because it is near my daughter's house and it has a nice pool. I need ajoining rooms because of the grandchildren. Holiday Inn always tells me they can not guarntee these ajoining rooms. Every trip the front desk gives me problems with this.On October 1 when I arrived after 3:00 pm. The front desk staff told me there were no rooms available because of weddings that week-end. I reserved these rooms on July 22, 2010. [...] The Holiday Inn gave us one room at 3:00 pm and told me MAYBE they would have the ajoining room later. They claimed it was not cleaned yet. When we went to the room there were no cleaning carts on the entire floor. Several hours later when we went to get the 2nd room and the front desk did not know if the room was ready or not. They finally did come up with the ajoining room. I ask if I could have a microwave and a refrigerator in one of the rooms. They said no becuase I did not have a king size bed in the room. I had reserved a king sized bed in one room, but did not get it. At this time this front desk staff person told us that they may not be able to help us with these ajoining room the next time. I still do not understand why this hotel has giving us trouble for the last 3 trips. On Monday evening when we went to our room the swipe card did not work so we had to go to the front desk, something I did not want to do. They ask us if we were extending our stay. I said no! They re-programed our card and we were able to get into the room. This is such a great place for us. It really meets my needs. But as soon as we say our name problems start. One staff told us not to mess with the front desk! I guess I will have to find another hotel in the area. Why I can not book ajoining room with out problems from Hoilday Inn [...] I do not understand. We are not the only people on this earth traveling with small children. If you can offer any help with this situation I would very much appreciate it. The Holiday Inn in Westlake Ohio wrecked my vacation. Very sad story. As you should know it cost a lot of money in these difficult times to take such a trip. Companpies offering these services should WANT our business.

1100 Crocker Road Westlake OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Crocker Park, DoubleTree by Hilton Hotel Cleveland - Westlake is within 2 miles (3 km) of Lake Erie Nature & Science Center. This 3.5-star hotel has 269 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour fitness center. Huntington Beach is also 2.3 mi (3.8 km) away.


Dining

Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. For your convenience, a buffet breakfast is available for a fee.


Rooms

DoubleTree by Hilton Hotel Cleveland - Westlake's 269 air-conditioned rooms provide iPod docks, microwaves, and refrigerators. Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and safes are also available.


Property features

At DoubleTree by Hilton Hotel Cleveland - Westlake, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 2 Double Beds, Poolside

Full 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed, Pool View

King 1 | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Cleveland - Westlake

Business (6) Couples (11) Family (20) Other (7) Friends (1)
3

under construction

BusinessTravelers

Hotel was under construction and very messy. The workers did not stop working until 10 pm. As always the bartender was awesome. No amenities were available because of the remodel. Will not stay here again until renovations are complete

By on Apr 6, 2015

3

clean and basic

LGBT

Stayed here on our drive back to the Midwest. Hotel needs updating...they have begun the process...but room was clean and comfortable. Good value for the area.

By on Sep 27, 2014

2

needs some upgrades

Couples

The style of the hotel in general is very dated. I did not use most of the amenities but from looking them over it was nothing special. One thing I would say is the staff was ecxceptionally nice (one even picked up a dress hem that my husband didn't notice was being dragged on the ground.) Worst thing was that we were set to check out on a Sunday but were attending a Hindu wedding ceremony in the morning and having never been to one were not sure how long it would be (starting at 7:30am but they are long) but were told the only late checkout we could get was noon. This is not helpful in the situation as we were stuck running out at the end of the ceremony, packing up the room and heading back for the lunch at the wedding site and then having nowhere to change between.

By on Jun 2, 2014

3

nice for business travel

BusinessTravelers

The staff was very nice and the hotel is clean and accessible. The only complaint I have is that for the time I stay on my business travel, the bathroom tubs seem to clog no matter what room I have stayed. Otherwise, it is a nice place to stay.

By on May 13, 2014

4

nearly a "10"

Families

Only thing less than great was the temp of the hottub. Everything else was super!

By on Mar 9, 2014

4

2-night stay

Families

Nice room with plenty of space. Bedding is updated, which I really like, but the King mattress was really uncomfortable. It was so soft that we rolled toward each other at night. Common areas are a little dated, but it was a great value!

By on Dec 30, 2013

4

soft bed & noisy elevator, but otherwisw excellent

Couples

Bed was too soft. Elevator old & dirty Otherwise excellent

By on Oct 28, 2013

5

wedding bliss

Couples

I booked this hotel room for a newlywed couple. They were very pleased with everything about the hotel and especially their room. Thank you for making such a wonderful experience to enter their first day of marriage bliss.

By on Sep 9, 2013

4

quick overnight stay

Couples

We pulled in fairly late for an overnight stay. When we got to our room, there had been a leak of some type in the bathroom and the bathroom floor and the carpet outside the bathroom were wet. They immediately relocated us to another room, which was very much appreciated.

By on Sep 10, 2012

2

convenience

Singles

Good location near Crocker Park for shopping, dining, and movies. Indoor pool ok, but leaves a humid, bleach scent. Nothing special about the room. Maid service never bothered to clean coffee pot. Rushed staff as hotel was entertaining a family convention crowd...summertime ah..I.buses are a sign of good rates...not sure I had a good rate myself. Don't expect an early check in!

By on Jul 24, 2012