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Recent guest reviews

Loved the location! Crocker park had so many restaurants and shops.

The hotel was clean, modern and almost felt boutique for a chain due to the location and size. The coffee bar and breakfast were great, the hotel bar was well stocked and the staff was friendly. It was a bit tricky to find the entrance and parking since the lot was all metered parking. Once I found the parking deck you had, what I thought, was a strange walk around the building to the front of the hotel. Then the key card they gave you to enter and exit the parking deck never worked.

We love the convenience of the location. The rooms are spacious and well laidout.

Had a room with double beds and arrived late evening to check in, tired from traveling all day. Pulled back the sheets to discover large stain of menstrual blood - apparently the bed had never been changed from the last guest! Slept in the other bed after checking to make sure it was clean. In the morning I informed the front desk and was assured it would be taken care of immediately. Returned late that afternoon from the funeral/ memorial service I was in town for. Both beds appeared straightened and neat. I pulled back the sheets on the dirty one and the sheets still had NOT been changed. Found a member of housekeeping staff in the hallway who take care of it - finally. No discount or anything offered. Great location and nice shops and restaurants all around, but really left me questioning the overall cleanliness of the hotel.

Great location and wonderful staff and service. Very nice and clean

Location of the hotel is the key reason I booked my hotel stay and upon arrival, the front desk agent was very pleasant and courteous towards me. I received exceptional customer service from the beginning of my stay until I checked out. I certainly want to comment on the delicious and free breakfast provided each morning. The fresh squeezed grapefruit juice got my morning started.

Nice hotel in upscale shopping and entertainment area. Close to key customers. Clean and comfortable.

Excellent service, impeccable accommodations! We stayed for two nights and loved the area. Lots of shops and restaurants all within walking distance. This hotel is modern and clean. Great lobby, wonderful breakfast in the morning which is included. It is a little early for me but it is worth it. Everything was wonderful!

As expected. Good service and clean. Staff was friendly. Decent breakfast

Breakfast could be better, provide more options to the menu.

Ours was a perfect stay. Location was perfect, accommodation was perfect!

I appreciated this brand new, nicely appointed hotel with friendly service, good free breakfast and surface parking lot (no garage to take 10 minutes to get out of) and lots of dining options in walking distance. It was a great way to start off a long week of sales calls and I will be back next time I am in town..

Loved this hotel! It is new and everything was nice and very clean. Our room (had two queens) and the beds were very comfortable. Great location with tons of shops and restaurants within walking distance. Also a grocery store. We plan on staying here again on our next trip to Cleveland

Crocker Road Westlake OH

Hotel highlights

  • Walking distance to Crocker Park
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Crocker Park is within a 5-minute walk of Hyatt Place Cleveland / Westlake / Crocker Park while other popular sites like Lake Erie Nature & Science Center are within a few miles (5 km). This 3-star hotel has 110 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. It's connected to a shopping center in central Westlake and also close to Huntington Beach.


Dining

Free continental breakfast is served each morning from 6:30 AM to 10:00 AM. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar.


Rooms

All 110 rooms provide MP3 docks, sofa beds, and refrigerators. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other amenities include coffee makers, phones, and ironing boards.


Property features

Guests staying at Hyatt Place Cleveland / Westlake / Crocker Park enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed with Sofa bed, Accessible

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Cleveland / Westlake / Crocker Park

Everyone (16) Couples (1) Business (1) Family (2)
5
Everyone

By on Mar 3, 2021

Review comment responded on Mar 15, 2021

Thank you! We hope to see you again soon!

3
Partner Couples Family

Loved the location! Crocker park had so many restaurants and shops.

By on Dec 18, 2020

Review comment responded on Dec 18, 2020

Thank you for your feedback! We do hope you come and stay with us again soon!

5
Everyone

By on Sep 21, 2020

Review comment responded on Sep 23, 2020

Thank you! Please come and stay with us again, soon!

5
Everyone

By on Jun 3, 2020

Review comment responded on Jun 6, 2020

It looks like you had a good time! We can't wait for your next visit.

4
Business Business

The hotel was clean, modern and almost felt boutique for a chain due to the location and size. The coffee bar and breakfast were great, the hotel bar was well stocked and the staff was friendly. It was a bit tricky to find the entrance and parking since the lot was all metered parking. Once I found the parking deck you had, what I thought, was a strange walk around the building to the front of the hotel. Then the key card they gave you to enter and exit the parking deck never worked.

By , from Youngstown, OH on Mar 4, 2020

Review comment responded on Mar 18, 2020

We are so happy to see you enjoyed so many aspects of your stay. I am sorry to hear about the issues you experienced. The parking garage reader has since been fixed and we hope for a better solution in the near future.

5
Everyone

We love the convenience of the location. The rooms are spacious and well laidout.

By on Dec 28, 2019

Review comment responded on Dec 30, 2019

We are so happy to see you enjoyed your stay!

5
Everyone

By on Nov 25, 2019

Review comment responded on Dec 9, 2019

We are so happy you enjoyed your stay!

3
Family

Had a room with double beds and arrived late evening to check in, tired from traveling all day. Pulled back the sheets to discover large stain of menstrual blood - apparently the bed had never been changed from the last guest! Slept in the other bed after checking to make sure it was clean. In the morning I informed the front desk and was assured it would be taken care of immediately. Returned late that afternoon from the funeral/ memorial service I was in town for. Both beds appeared straightened and neat. I pulled back the sheets on the dirty one and the sheets still had NOT been changed. Found a member of housekeeping staff in the hallway who take care of it - finally. No discount or anything offered. Great location and nice shops and restaurants all around, but really left me questioning the overall cleanliness of the hotel.

By , from Gainesville, FL on Sep 29, 2019

Review comment responded on Oct 7, 2019

Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

4
Everyone

By on Sep 29, 2019

Review comment responded on Oct 7, 2019

Thanks for the feedback!

5
Business Business

Great location and wonderful staff and service. Very nice and clean

By on Jul 24, 2019

Review comment responded on Jul 24, 2019

Thank you for your wonderful feedback. We hope to see you soon.

Hyatt Place Cleveland / Westlake / Crocker Park

2020 Crocker Road, Westlake, OH 44145
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