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Recent guest reviews

The gym was extremely small and had no weights. But the most disappointing was that I chose it because on Orbitz it shows a free airport shuttle. Apparently that was a mistake so i spent 90 minutes waiting for an Uber and spent $45, which negated the cost of the hotel. The staff was extremely accommodating and got me a shuttle the following day.

Beat up. Loud noise. Poor staff.

Everything wqs great. Will stay again

Check in was easy and the lady was wonderful and very pleasant! Only concern was the door lock breaking and took a few to get fixed.

Very nice accomodations. Lots of room for 3 adults. Upstairs bathroom was a bit tight though.

We always look for Sonesta when traveling. Love the property

Friendly staff, very comfortable surroundings, well furnished unit. Perhaps unique to our unit, heating/ac unit temperature seemed to be fixed or off. Bed linens very nice, wish pillows were softer. Breakfast ok, scrambled eggs a blend of something, with a descent variety of options. All in all, we were happy with our stay, will be our choice when next in the area.

Nice, spacious rooms. Good amenities. Very friendly, helpful staff.

They upgraded to a loft since we’re out of original room. The help was no help!!! The Breakfast was not so great!!! The room was dirty , no dish soap or dishwasher soap so couldn’t wash dishes in the suite... But beds were comfortable .

Clemens Rd Westlake OH

Hotel highlights

  • Walking distance to Crocker Park
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms (in-room WiFi speed: 50+ Mbps) and in public areas
  • Free parking

Crocker Park is a short stroll from Sonesta ES Suites Cleveland Westlake, and other popular attractions like Lake Erie are within a few miles (5 km). This 104-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 7:00 AM to 11:00 AM.


Rooms

The 104 heated rooms feature kitchens with refrigerators and microwaves. Guests can expect 50-inch Smart TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls. Weekly housekeeping is available.


Property features

Sonesta ES Suites Cleveland Westlake features a 24-hour gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-out.

Room options

Studio Suite, 1 King Bed

1 King Bed | Sleeps 4

Studio Suite, 1 King Bed, Fireplace

1 King Bed | Sleeps 4

Studio Suite, 2 Queen Beds, Fireplace

2 Queen Beds | Sleeps 6

Suite, 2 Bedrooms, Fireplace

1 King Bed and 2 Double Beds | Sleeps 8

Guest reviews for Sonesta ES Suites Cleveland Westlake

Everyone (38) Couples (1) Family (11)
2
Everyone

The gym was extremely small and had no weights. But the most disappointing was that I chose it because on Orbitz it shows a free airport shuttle. Apparently that was a mistake so i spent 90 minutes waiting for an Uber and spent $45, which negated the cost of the hotel. The staff was extremely accommodating and got me a shuttle the following day.

By on May 5, 2022

Review comment responded on May 16, 2022

Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We do hope that if your travels bring you back to the area, you will consider staying with us again.

5
Everyone

By on Jan 2, 2022

2
Everyone

Beat up. Loud noise. Poor staff.

By on Aug 15, 2021

Review comment responded on Aug 24, 2021

Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology

3
Everyone

By on Aug 8, 2021

1
Everyone

By on Aug 6, 2021

4
Friends Family

Everything wqs great. Will stay again

By on Apr 12, 2021

Review comment responded on Apr 13, 2021

Thank you for staying, we hope to see you again!

5
Everyone

By on Apr 27, 2020

Review comment responded on Apr 28, 2020

Dear Anonymous, Wow thank you so much for the fantastic review! We will see you on your next stay! Team Sonesta Westlake

5
Partner Couples Family

Check in was easy and the lady was wonderful and very pleasant! Only concern was the door lock breaking and took a few to get fixed.

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Dear Anonymous, Thank you for taking time to post your review, and we are happy you had a great experience! See you next trip! Team Sonesta Westlake

5
Everyone

By on Jan 10, 2020

Review comment responded on Jan 10, 2020

Dear Anonymous, Thank you so much for the fantastic review! We look forward to having you stay again! Team Sonesta Westlake

4
Everyone

By on Jan 3, 2020

Review comment responded on Jan 6, 2020

Anonymous, Thanks for leaving a great review, and for staying with us! We will see you next trip. Team Sonesta Westlake

Sonesta ES Suites Cleveland Westlake

30100 Clemens Rd, Westlake, OH 44145
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