The gym was extremely small and had no weights. But the most disappointing was that I chose it because on Orbitz it shows a free airport shuttle. Apparently that was a mistake so i spent 90 minutes waiting for an Uber and spent $45, which negated the cost of the hotel. The staff was extremely accommodating and got me a shuttle the following day.
Beat up. Loud noise. Poor staff.
Everything wqs great. Will stay again
Check in was easy and the lady was wonderful and very pleasant! Only concern was the door lock breaking and took a few to get fixed.
Very nice accomodations. Lots of room for 3 adults. Upstairs bathroom was a bit tight though.
We always look for Sonesta when traveling. Love the property
Friendly staff, very comfortable surroundings, well furnished unit. Perhaps unique to our unit, heating/ac unit temperature seemed to be fixed or off. Bed linens very nice, wish pillows were softer. Breakfast ok, scrambled eggs a blend of something, with a descent variety of options. All in all, we were happy with our stay, will be our choice when next in the area.
Nice, spacious rooms. Good amenities. Very friendly, helpful staff.
They upgraded to a loft since we’re out of original room. The help was no help!!! The Breakfast was not so great!!! The room was dirty , no dish soap or dishwasher soap so couldn’t wash dishes in the suite... But beds were comfortable .
Crocker Park is a short stroll from Sonesta ES Suites Cleveland Westlake, and other popular attractions like Lake Erie are within a few miles (5 km). This 104-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.
Free continental breakfast is served each morning from 7:00 AM to 11:00 AM.
The 104 heated rooms feature kitchens with refrigerators and microwaves. Guests can expect 50-inch Smart TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls. Weekly housekeeping is available.
Sonesta ES Suites Cleveland Westlake features a 24-hour gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-out.
The gym was extremely small and had no weights. But the most disappointing was that I chose it because on Orbitz it shows a free airport shuttle. Apparently that was a mistake so i spent 90 minutes waiting for an Uber and spent $45, which negated the cost of the hotel. The staff was extremely accommodating and got me a shuttle the following day.
Beat up. Loud noise. Poor staff.
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology
Everything wqs great. Will stay again
Thank you for staying, we hope to see you again!
Dear Anonymous, Wow thank you so much for the fantastic review! We will see you on your next stay! Team Sonesta Westlake
Check in was easy and the lady was wonderful and very pleasant! Only concern was the door lock breaking and took a few to get fixed.
Dear Anonymous, Thank you for taking time to post your review, and we are happy you had a great experience! See you next trip! Team Sonesta Westlake
Dear Anonymous, Thank you so much for the fantastic review! We look forward to having you stay again! Team Sonesta Westlake
Anonymous, Thanks for leaving a great review, and for staying with us! We will see you next trip. Team Sonesta Westlake
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We do hope that if your travels bring you back to the area, you will consider staying with us again.