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Recent guest reviews

We always look for Sonesta when traveling. Love the property

Friendly staff, very comfortable surroundings, well furnished unit. Perhaps unique to our unit, heating/ac unit temperature seemed to be fixed or off. Bed linens very nice, wish pillows were softer. Breakfast ok, scrambled eggs a blend of something, with a descent variety of options. All in all, we were happy with our stay, will be our choice when next in the area.

Nice, spacious rooms. Good amenities. Very friendly, helpful staff.

They upgraded to a loft since we’re out of original room. The help was no help!!! The Breakfast was not so great!!! The room was dirty , no dish soap or dishwasher soap so couldn’t wash dishes in the suite... But beds were comfortable .

The check in was quick and smooth. Staff that we encountered were friendly. The room wasn't as clean as it should have been.

Everything is perfect accept that bad smell like weed smell inside the room

The staff was very friendly. And they were able to accommodate me with my guests.

One of the best hotels i have stayed so far Excellent rooms Decor is view to admire

Bathroom was tiny. Some stains on the floor and doors didn’t feel secure

The room was plenty big enough for our five person family. It was clean and the fireplace was a really nice bonus. Room only had two bath towels but staff was friendly and got me more towels when i requested them.

I was pretty upset to find that our entire room floor was covered in hair. We called to ask the front desk about this and they said this was a pet friendly hotel. I did not see that anywhere advertised on their website. If I had I would not have stayed here since my husband is allergic to dogs.

Front desk was super friendly and helpful. This property is more like a apartment style. Grounds and outside property needs updated. Room was pretty good but could use some updates.

Clemens Rd Westlake OH

Hotel highlights

  • Walking distance to Crocker Park
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Within a short walk of Crocker Park, Sonesta ES Suites Cleveland Westlake is within 2 miles (3 km) of Lake Erie Nature & Science Center. This 3-star hotel welcomes guests with 104 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast.


Rooms

All 104 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Sofa beds, coffee makers, and free local calls are other standard amenities.


Property features

Guests of Sonesta ES Suites Cleveland Westlake have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Suite, 2 Bedrooms, Fireplace

2 Double Beds, 1 King Bed and 1 Double Sofa Bed | Sleeps 8

Studio Suite, 1 King Bed, Fireplace

1 King Bed | Sleeps 3

Studio Suite, 2 Queen Beds, Fireplace

2 Queen Beds | Sleeps 5

Guest reviews for Sonesta ES Suites Cleveland Westlake

Everyone (30) Couples (2) Business (2) Family (11) Other (1) Friends (1)
4
Everyone

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Dear Anonymous, Thank you very much for the great review, and for staying with us at Sonesta ES Wetlake! We will see you next trip. Team Sonesta Westlake

5
Families

We always look for Sonesta when traveling. Love the property

By on Nov 16, 2019

Review comment responded on Nov 18, 2019

Dear Anonymous, Thank you so much for the fantastic review on your stay, and we looked forward to having you back soon! Team Sonesta Westlake

4
Everyone

By on Nov 5, 2019

Review comment responded on Nov 7, 2019

dear Anonymous, Thank you so much for the great review. see you on your next trip! Team Sonesta

2
Everyone

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

dear Anonymous, It appears we let you down on your stay, and we would like to know what areas to improve upon. Please PM, or call the property directly, so as we can make the next stay better for you. Team Sonesta

5
Everyone

By on Oct 22, 2019

Review comment responded on Oct 23, 2019

Thank You Anonymous!!! We appreciate you and taking time to post a fantastic review! Team Sonesta Westlake

4
Families Business Business Travelers

Friendly staff, very comfortable surroundings, well furnished unit. Perhaps unique to our unit, heating/ac unit temperature seemed to be fixed or off. Bed linens very nice, wish pillows were softer. Breakfast ok, scrambled eggs a blend of something, with a descent variety of options. All in all, we were happy with our stay, will be our choice when next in the area.

By , from Huntington Beach CA on Oct 12, 2019

Review comment responded on Oct 14, 2019

Dear Sunny, Thank you for posting your review, and your input will help us become better. It is great to see you will stay again on your next trip!

5
Families

Nice, spacious rooms. Good amenities. Very friendly, helpful staff.

By on Sep 26, 2019

Review comment responded on Oct 2, 2019

Thank you so much for the great review, and we are happy we made you happy! see you next stay!

4
Everyone

By on Sep 16, 2019

Review comment responded on Sep 18, 2019

Dear Anonymous, Thank you for staying with us at Sonesta Westlake, and posting your great review. We appreciate you and see you next trip!

2
Friends Families

They upgraded to a loft since we’re out of original room. The help was no help!!! The Breakfast was not so great!!! The room was dirty , no dish soap or dishwasher soap so couldn’t wash dishes in the suite... But beds were comfortable .

By on Sep 13, 2019

Review comment responded on Sep 13, 2019

Dear Anonymous, As a Team we work hard to create a great guest experience, and we are very sorry we let you down. We will learn from your input and make it better. Team sonesta

5
Families

The check in was quick and smooth. Staff that we encountered were friendly. The room wasn't as clean as it should have been.

By on Sep 4, 2019

Review comment responded on Sep 9, 2019

Dear Anonymous, Thank you for your review and input on your stay! We will discuss at tomorrows Team meeting. See you next trip! Team Sonesta

Sonesta ES Suites Cleveland Westlake

30100 Clemens Rd, Westlake, OH 44145
url importing https://www.orbitz.com/Westlake-Hotels-Sonesta-ES-Suites-Cleveland-Westlake.h15179-p2.Hotel-Reviews