When I arrived I had to wait at the front desk for 10 minutes for the person to come from the back just to check me in, she had an attitude as if it were a hassle. I walked by the pool and noticed it was drained. My room wasn’t nice, there were stains in the tub. When I went out to the balcony, there was a ton full of cigarette butts! When I opened the night stand, there was a brown stain on the top of the drawer. I asked for another room and they said they had none available.
They helped me with all my needs. I called Hanna helped me.
Nice pool and welcome area. Staff was very friendly as we stayed up late with no issues.
Was very clean and staff was so friendly. Will be visiting again soon
It was close to everything. The staff were very helpful and kind. This area is also very nice.
Location was great for travelers, a lot of great restaurants around. Very clean and comfortable. We enjoyed our stay!
Close to restaurant, clean facility, friendly staff. Pool and hot tub were nice. There was a quiet outdoor seating area as well. We were just passing through to get to Niagara Falls. Conveniently located off highway with easy access back on.
Good proximity to my event. Clean room the looked to be recently updates. Happy
Very convenient location on I90. Good amenities, excellent.
SO IMPRESSED with this property! Got an AMAZING deal on a one night stay during our cross country family road trip. With the deal we got, I was hoping it would be as good as it looked online and I can say we were pleasant surprised by how good it is. Building is newer feeling and looking, rooms clean and well appointed, staff great, pool/hot tub/work out room were all very nice. It was truly an incredible value
Good location to the activities we were in town for. Room was clean and comfortable. Disappointed the coffee shop/bar closed so early on a Sunday morning.
Nice comfortable hotel away from downtown traffic. The access is easy service road of 90. Room nice clean and nice breakfast healthy foid. Good choice for the area.
We reserved a King Standard room - we were checked into a double in lieu of a king and informed by the hotel staff that they were sold out of King Rooms - even though after checking I was able to view King Rooms being available on both their direct site and the Orbitz site. The shower appeared stained and could most definitely use an upgrade. At approximately 9:30 we were packing our car prior to check out - hoping to grab something from breakfast. When they say breakfast ends at 9:30 they mean at 9:30 there is not anything available. 9:30 seems a little early especially if you are traveling from the west coast and attempting to acclimate yourself to the time zone changes (Just an opinion). There was not even complimentary coffee available. Will not stay at this hotel again - we travel often!
Courtyard Cleveland Westlake places you within 2 miles (3 km) of Lake Erie and St John West Shore Family Health. This 122-room, 3-star hotel has free in-room WiFi along with free self parking and a fitness center.
This hotel is home to a bistro and a bar/lounge. You can sip a beverage at the coffee shop/café.
The 122 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. 38-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and video-game consoles. Change of towels is available on request.
Courtyard Cleveland Westlake offers a fitness center, a spa tub, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
When I arrived I had to wait at the front desk for 10 minutes for the person to come from the back just to check me in, she had an attitude as if it were a hassle. I walked by the pool and noticed it was drained. My room wasn’t nice, there were stains in the tub. When I went out to the balcony, there was a ton full of cigarette butts! When I opened the night stand, there was a brown stain on the top of the drawer. I asked for another room and they said they had none available.
They helped me with all my needs. I called Hanna helped me.
Nice pool and welcome area. Staff was very friendly as we stayed up late with no issues.
Was very clean and staff was so friendly. Will be visiting again soon
It was close to everything. The staff were very helpful and kind. This area is also very nice.
Location was great for travelers, a lot of great restaurants around. Very clean and comfortable. We enjoyed our stay!
