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Recent guest reviews

We reserved a non-smoking suite, but upon arrival the room smelled horrible and had an overwhelming cigarette odor. So much that myself, my wife, and two daughters could not stay in it. We can tolerate a lot, but this was simply too much. We were offered a “refund”(which we still waiting for), but they did not have another room available, so we had to look elsewhere on short notice. This proved troublesome, as all other hotels in the area were also sold out that night, leaving us without a place to stay.

the staff was nice

I had no issues with the staff; they were quite friendly. The hotel seemed dark inside and the decor is in need of a serious upgrade. Although the rooms are non-smoking, mine smelled like stale cigarette smoke. It was as if when they decided to make the room non-smoking, they didn't do any special cleaning to it to get rid of the smell.

The lady that did check in was a joy! complete and did a great job!

Clean and friendly staff. Great location next to many things to do.

Spacious rooms were nice. Everything was kept well and was quiet.

Nice area to airport and rental car. Checking was an easy process. Staff was very friendly.

It was just with my children and I wanted. A clean and safe Hotel to stay at while we spent all the days enjoying summer activities in the area.

We were OK with no maid service as far as clean sheets for the 5 night stay, but was surprised, if we wanted clean towels, wash cloths etc that we would have to take our dirty ones to the front lobby to exchange for clean ones?? Jut never came across this policy before. Other then that is was a pleasant enough stay, really enjoyed the muffins that were put out each morning.

Was a good experience the staff very good, only thing I did not like that the hallway smells to cigarette

Some of the employees appeared very nice but one employee was so rude that we will never go back. The beds were uncomfortable.

The hotel is nice and clean. It used to be a great value but the prices have increased 30% in the last year making it just average. I suppose they need to recover the costs of updatting. Also there are two of these hotels wiyh the same name on the same street within a mile and it has been impossible to figure out which one you are booking...even when you call the people who answer are remote and dont know...frustrating!

This hotel was about what I expected. Location was convenient The staff was helpful resolving problems

I was visiting my husband in Ohio. The hotel was nice. I have stayed in many different hotels over the years and this one was average.

Country Club Blvd North Olmsted OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Within a short walk of Westfield Great Northern Mall, Extended Stay America Suites Cleveland Airport North Olmsted is within a mile (2 km) of Rocky River. This 127-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 127 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America Suites Cleveland Airport North Olmsted, guests have access to a gym, free WiFi in public areas, and coffee in a common area. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, laundry facilities, and barbecue grills.

Room options

Suite, 1 Bedroom, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Suites Cleveland Airport North Olmsted

Everyone (11) Couples (5) Business (3) Family (11) Other (3) Friends (1)
1
Family

We reserved a non-smoking suite, but upon arrival the room smelled horrible and had an overwhelming cigarette odor. So much that myself, my wife, and two daughters could not stay in it. We can tolerate a lot, but this was simply too much. We were offered a “refund”(which we still waiting for), but they did not have another room available, so we had to look elsewhere on short notice. This proved troublesome, as all other hotels in the area were also sold out that night, leaving us without a place to stay.

By on Oct 26, 2021

Review comment responded on Oct 27, 2021

John, thank you for your candid evaluation. We are sorry for the unpleasant experience you had with your room. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management

3
Everyone

the staff was nice

By on Oct 16, 2021

Review comment responded on Oct 17, 2021

Lemar, it's so nice to read your positive review of your recent stay at our hotel. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay!  Sincerely, Hotel Management

1
Everyone

By on Aug 6, 2021

3
Everyone

By on Feb 8, 2021

3
Family Family

I had no issues with the staff; they were quite friendly. The hotel seemed dark inside and the decor is in need of a serious upgrade. Although the rooms are non-smoking, mine smelled like stale cigarette smoke. It was as if when they decided to make the room non-smoking, they didn't do any special cleaning to it to get rid of the smell.

By , from Flint, MI on Jul 20, 2020

Review comment responded on Jul 21, 2020

Lisa, thank you for your review of our hotel. We regret to read that our facility fell short of your expectations and are sorry for the smoke odor you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

5
Family

The lady that did check in was a joy! complete and did a great job!

By , from Morristown, NJ on Jul 12, 2020

Review comment responded on Jul 13, 2020

Susan, thank you for reviewing your stay at Extended Stay America. It was a pleasure to read you were highly impressed with the service provided by one of our courteous associates at the front desk and that you had an excellent stay. Your compliments will be shared with her. On behalf of everyone, we would like to invite you to our property on your next trip. Sincerely, Hotel Management

1
Everyone

By on Mar 25, 2020

Review comment responded on Apr 1, 2020

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

5
Family

Clean and friendly staff. Great location next to many things to do.

By on Jan 13, 2020

Review comment responded on Jan 13, 2020

Thank you for being our guest at Extended Stay America. We are happy to have surpassed your expectations with our cleanliness, excellent location, and outstanding service. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management

5
Partner Couples Family

Spacious rooms were nice. Everything was kept well and was quiet.

By on Nov 5, 2019

Review comment responded on Nov 6, 2019

Thank you for sharing highlights of your stay at Extended Stay America. A comfortable and spacious room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management

4
Everyone

By on Sep 24, 2019

Extended Stay America Suites Cleveland Airport North Olmsted

24851 Country Club Blvd, North Olmsted, OH 44070
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