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Recent guest reviews

When I first arrived there were literally 4 people (Employees) of which 3 were Front Desk Workers and not one greeted me and it literally took over 10 Minutes before anyone said anything to me or asked why I was standing in front of them on a line that was only one person on it and that one person was ME! They kept talking about whatever they were discussing. That's a NO NO! One person should have immediately indicated we will help you momentarily at least. When they decided to help me I went to the first room they sent me to and there was a dirty washcloth hanging up like it had been straightened out to look Fresh. Went back to the front desk and asked for a different room and that room was Musty from MILDEW SMELL didn't have to inspect already knew this was not going to work out. The young lady who assisted me upon returning to the front desk was pleasant & accommodating in this instance and I went to the 3rd room. At this point, it did have clean washcloths and towels and didn't smell bad so I settled. (LOL) However, after going out and coming back and settling in OMG. They need to fire some of their Cleaning Staff for sure because they are not doing their jobs or they are not paying their staff enough to rightly do the job. The Vents are Horrendous Hair left behind, I had to clean up more than usual since I always do. I understand it is an older hotel it still looks great a lil dated and needs a little TLC. The Cleaning Staff that's slacking needs to be found and fired!

Attractive

Needs renovation

Breakfast could have been better was looking for fresh eggs for the omletts other than carton eggs, hash browns were not good at all and what happened to making waffles? The pankakes were rubbery but everything else was good. It is now winter so when I walk through the hotel it should be warm it felt like the AC was still on in the hotel. The room was clean but the rooms in the front of the hotel were subjected to hearing the music from the speakers at the entrance til about 10 p.m.

After an exhausting trip to get there, I was awakened in the early hours by a persistent loud chirping noise in the bedroom. Calling the front desk, they stated it was the smoke detector battery, and the service people wouldn't be in until later. So I learned that ES uses batteries in their smoke detectors, and further, does not change them. I went into the other room and used the sofa bed and earplugs to get a couple hours sleep before an important meeting. One of the worst hotel experiences ever encountered. I might expected such from a Motel 6, but not an ES.

Nice fun place with great breakfast

The embassy suites hotel is one of the best hotel I ever booked in the past. The room is very clean and spacious. The hot breakfast and cooked to order are both good. The happy hour or manager’s reception is what we like when we stayed in August 2022 for 2 nights. The ladies in the breakfast area are fast to get used or dirty plates/utensils/cups etc away so as to keep the area clean. The hotel price is reasonable and the inside environment looks good to me. Will rebook this hotel if travel to the area.

Hotel was nice. Employees were friendly and helpful. I was pleasantly surprised to see a chef on site both mornings to make fresh omelette. Very nice touch.

Very outdated. Pool was out of service for I'm guessing shock treatment. Couldn't use fitness center due to I repowering chlorine. No lids for in room coffee cups. No cups for water in room. Fridge leaked all over floor. Peeling wallpaper. Just not what I expected from an embassy suites. Won't stay there again

Pool was very dirty and not maintained. Staff was not very helpful. Breakfast options was subpar and were out severy items. Overall this property did not live up to expectations and standards of past stays at Embassy Suites.

Terrible Experience! Hotel was dirty. After having to move to a different room the second room was a little cleaner but the lamps and TV didn’t work. The staff was so unhelpful and not friendly. Would never stay here again.

The receptionist continued to chat and laugh with each other the entire checkin process. The bar, pool, and breakfast area was still closed! I've been to several other Embassy Suits that have everything open!

I liked my morning walk. The room was spacious although it needs repairing. The noise outside lingered on until the morning which made it difficult to sleep.

Park East Dr Beachwood OH

Hotel highlights

  • Free cooked-to-order breakfast on weekends
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Embassy Suites by Hilton Cleveland Beachwood places you next to Solar Eclipse April 8th 2024 and within 2 miles (3 km) of ETON Chagrin Blvd Shopping Center. This 216-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free cooked-to-order breakfast, served on weekends from 7:00 AM to 10:30 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sitting areas, refrigerators, and microwaves.


Property features

At Embassy Suites by Hilton Cleveland Beachwood, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 King Bed | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Cleveland Beachwood

Everyone (17) Couples (6) Family (16)
5
Everyone

By on Mar 10, 2024

Review comment responded on Mar 12, 2024

Thank you for staying at Embassy Suites-Beachwood! We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

1
Partner Couples

When I first arrived there were literally 4 people (Employees) of which 3 were Front Desk Workers and not one greeted me and it literally took over 10 Minutes before anyone said anything to me or asked why I was standing in front of them on a line that was only one person on it and that one person was ME! They kept talking about whatever they were discussing. That's a NO NO! One person should have immediately indicated we will help you momentarily at least. When they decided to help me I went to the first room they sent me to and there was a dirty washcloth hanging up like it had been straightened out to look Fresh. Went back to the front desk and asked for a different room and that room was Musty from MILDEW SMELL didn't have to inspect already knew this was not going to work out. The young lady who assisted me upon returning to the front desk was pleasant & accommodating in this instance and I went to the 3rd room. At this point, it did have clean washcloths and towels and didn't smell bad so I settled. (LOL) However, after going out and coming back and settling in OMG. They need to fire some of their Cleaning Staff for sure because they are not doing their jobs or they are not paying their staff enough to rightly do the job. The Vents are Horrendous Hair left behind, I had to clean up more than usual since I always do. I understand it is an older hotel it still looks great a lil dated and needs a little TLC. The Cleaning Staff that's slacking needs to be found and fired!

By on Feb 15, 2024

Review comment responded on Feb 19, 2024

Dear Margaret,Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

5
Business Business

By on Jan 12, 2024

Review comment responded on Jan 24, 2024

Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

3
Family

Attractive

By on Oct 22, 2023

5
Everyone

By on Oct 15, 2023

3
Business Business

Needs renovation

By on Apr 4, 2023

Review comment responded on Apr 5, 2023

Thank you for your feedback.

4
Partner Couples

Breakfast could have been better was looking for fresh eggs for the omletts other than carton eggs, hash browns were not good at all and what happened to making waffles? The pankakes were rubbery but everything else was good. It is now winter so when I walk through the hotel it should be warm it felt like the AC was still on in the hotel. The room was clean but the rooms in the front of the hotel were subjected to hearing the music from the speakers at the entrance til about 10 p.m.

By on Dec 13, 2022

Review comment responded on Dec 22, 2022

Thank you for sharing your feedback regarding your recent stay. We will take your suggestions under consideration. Happy Holidays.

1
Business Business

After an exhausting trip to get there, I was awakened in the early hours by a persistent loud chirping noise in the bedroom. Calling the front desk, they stated it was the smoke detector battery, and the service people wouldn't be in until later. So I learned that ES uses batteries in their smoke detectors, and further, does not change them. I went into the other room and used the sofa bed and earplugs to get a couple hours sleep before an important meeting. One of the worst hotel experiences ever encountered. I might expected such from a Motel 6, but not an ES.

By on Dec 8, 2022

Review comment responded on Dec 12, 2022

Thank you for sharing your feedback. We are so sorry we did not meet your expectations on this trip. We hope you will come back and visit us again when you're in the Beachwood area.

5
Family

Nice fun place with great breakfast

By on Dec 5, 2022

Review comment responded on Dec 5, 2022

Thank you for staying at Embassy Suites Cleveland Beachwood. Please come back and visit us again.

1
Everyone

By on Sep 6, 2022

Embassy Suites by Hilton Cleveland Beachwood

3775 Park East Dr, Beachwood, OH 44122
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