Our room was very spacious and had mostly been updated. It was also in a great location and the breakfast was good! However, it appeared to not have been deep cleaned in a long while. The area between the bed and nightstands had not been vacuumed, there was a thick layer of grime on the inner door frame of the bathroom door in the second bedroom, the phones were very grimy, there were crumbs around the fridge and the window tracks were very dirty. One of the beds did not have a mattress pad and I found a few random hairs on the hand towels. If not for these issues, it would have been a great experience. Unfortunately, we won't stay there again.
The front desk host was very pleasing. Unfortunately, every other employee was not helpful, and the hotel grounds were below Marriott standards. Stayed their four nights and the cleaning team refused to service our room even after we reserved it. The black ants were relentless.
Terrible
Since I was there for an extended stay I enjoyed the kitchen facilities. Too bad there is no grocery store in the area. The little market space in the hotel was fairly understocked. Would have appreciated some kind of grab & go breakfast. The Staff was friendly and helpful.
The property was nice and clean but could use updates.
Staff willingnessto help and make sure you're satisfied
Staff was super friends. Rooms very clean. Overall great service.
Great experience, Howard at the front desk was knowledgeable about the area and offered great customer service. Will recommend and come back
Despite doing renovations, the hotel was good. The front desk people were friendly and efficient. A solid hotel
Excellent hotel wonderful staff friendly people I will encourage my family to stay
Had a very positive experience, room was clean spacious and close to every where I needed to go. Will stay here again if I'm ever near the Cleveland area.
Within a short walk of Cleveland Clinic Family Health Center, Residence Inn by Marriott Cleveland Independence is within 2 miles (3 km) of Topgolf. This 118-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect 27-inch flat-screen TVs with satellite channels and video-game consoles, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Kitchens, sitting areas, and refrigerators are also available. Housekeeping is available on request.
Residence Inn by Marriott Cleveland Independence features a gym, free WiFi in public areas, and meeting rooms. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Our room was very spacious and had mostly been updated. It was also in a great location and the breakfast was good! However, it appeared to not have been deep cleaned in a long while. The area between the bed and nightstands had not been vacuumed, there was a thick layer of grime on the inner door frame of the bathroom door in the second bedroom, the phones were very grimy, there were crumbs around the fridge and the window tracks were very dirty. One of the beds did not have a mattress pad and I found a few random hairs on the hand towels. If not for these issues, it would have been a great experience. Unfortunately, we won't stay there again.
The front desk host was very pleasing. Unfortunately, every other employee was not helpful, and the hotel grounds were below Marriott standards. Stayed their four nights and the cleaning team refused to service our room even after we reserved it. The black ants were relentless.
Thank you Jessica! We hope to see you again soon!
Terrible
Since I was there for an extended stay I enjoyed the kitchen facilities. Too bad there is no grocery store in the area. The little market space in the hotel was fairly understocked. Would have appreciated some kind of grab & go breakfast. The Staff was friendly and helpful.
Westley, I am very sorry for the poor experience you had at our hotel. While I am glad to hear the front desk host was pleasant, it is very disappointing to hear that your room was not serviced as requested and I apologize. I can assure you I will be following up with my team to get this corrected as soon as possible. I hope you will be willing to give us another chance in the near future to provide you with a stay you deserve.