Room, Accessible, Non Smoking
from $111
Embassy Suites Cleveland Rockside
3.5 out of 5.0
4.0
out of 5
"Good!"
See all 35 reviews
This hotel is most popular for:
Recent guest reviews
No cell service. No wifi. Front desk staff were cranky and surly. Room 220 is the worst room in the house. Had to walk several hundred yards away from the building to get cell reception. Worst embassy's suites I've ever visited
Very friendly staff with comfortable rooms ! Will be a nice place to stay for a family getaway
Was very active hotel Saturday night before Browns game. But still quiet in room
Overall just too crowded. Couldn't get into the pool or hot tub because there were too many people, had to stand in a ling line for the manger's reception because there were too many people, staff couldn't keep up with the breakfast food, and the noise was constant from our front room because, well, you get it. Hotel is outdated, but they're working on it.
yes, I had a great experience, and I will recommend my friends to stay here.
this hotel is in the perfect location right in the middle of everything, close to downtown and has great restaurants surrounding it. i frequent Cleveland and i always stay at this hotel!
I was in the area for personal business and this hotel was perfect for allowing me to also relax a bit. The extras they provide like the suite style rooms, the breakfast buffet and the managers reception make the Embassy Suites much more than just another hotel.
Except for finding the hotel, Sign is easily missed at road and you set fairly far back in,we did not have address of hotel on us at time, which made it a little hard to find. BUT once we did, room was very comfortable, linens very nice and clean, Fantastic breakfast, you could not ask for one any better than you serve! One of best experiences we have had lately in a hotel. Will definitely be staying at other Embassy Hotels in the future!!! Thank you, Albert Humberger
First time there it was great. Beautiful friendly staff. A 1. Highly recommend
Overall very satisfied, nice clean room, adequate gym, excellent breakfast, and the service was prompt and pleasant.
Excellent room with an incredibly comfortable bed. The mini bar set up was also lovely. I loved the layout of the rooms overlooking the lobby in the center. The breakfast buffet in the morning was extensive, and the staff was very courteous. Even though there was a wedding going on late into the night, the noise was minimal. I would definitely stay here again.
The amenities are wonderful and so was the staff. We had difficulties with wifi.
My stay with the Embassy was good, staff was very accommodating. Rooms were very clean, and the breakfast and happy hour was great. My only problem was when I arrived to check in, the hotel was so crowded they did not have our room ready until about 6pm.
Rooms are great! Breakfast was very good! Prices in bar were high but that is a Given! Very nice hotel
The facility really needs some updates. This is my 3rd Embassy Suites stay, and of the 3 this was the worst. The breakfast was out in the open...nothing was behind any type of barrier and people were breathing/reaching over the food and using their hands to serve themselves. The tables during the reception and breakfast times were tables of 10, so you either had to go back to your room or sit with strangers. The room was clean, but definately needs some updates.
To be honest this hotel felt more like a convention hall. There were events every night I stayed and this was not beneficial to a pleasant stay. The amenities were great but the room underwhelmed me greatly and the WiFi cost $15 a day and had a very poor connection quality. The staff seemed like ghosts and the elevators were EXTREMELY slow to respond. Overall nice enough if you get a good deal but would not recommend otherwise.
All was good except the managers reception. A truly poor showing compared to other Embassy Suites!
We had to find a place for a wedding, and were hesitant about being so far from downtown, especially given the Senior Games going on the same weekend. Though the hotel was packed, our room was private, quiet, and we were very happy with everything!
The hotel was perfect for a quick trip away. It was conveniently located near the highway but was set back on an industrial plaza which was nice. The size of the room was perfect and the bed was incredibly comfortable. The lobby area was pretty noisy, but we couldn't hear any of it once we were in the bedroom. I would definitely stay again if I was in the area.
good stuff, nice free breakfast, clean bedroom. bad thing is the light in the room is too dim
Hotel highlights
- Free cooked-to-order breakfast
- Free parking
- Onsite dining
- Free airport shuttle
Embassy Suites Cleveland Rockside places you within a 15-minute drive of popular attractions such as Progressive Field and Quicken Loans Arena. This 271-room, 3.5-star hotel has an indoor pool along with free self parking and a free airport shuttle. Brandywine Falls is also close to this Independence hotel.
Dining
Start your day off right with a free cooked-to-order breakfast. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Rooms
The 271 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. Guests can expect WiFi and LED TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
Property features
Guests of Embassy Suites Cleveland Rockside have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 10 meeting rooms, and conference space.
Guest reviews for Embassy Suites Cleveland Rockside
cranky staff except the maids.
Everyone
No cell service. No wifi. Front desk staff were cranky and surly. Room 220 is the worst room in the house. Had to walk several hundred yards away from the building to get cell reception. Worst embassy's suites I've ever visited
great stay
Everyone
Very friendly staff with comfortable rooms ! Will be a nice place to stay for a family getaway
Everyone
Was very active hotel Saturday night before Browns game. But still quiet in room
if here on a weekend, expect a lot of people
Couples
Overall just too crowded. Couldn't get into the pool or hot tub because there were too many people, had to stand in a ling line for the manger's reception because there were too many people, staff couldn't keep up with the breakfast food, and the noise was constant from our front room because, well, you get it. Hotel is outdated, but they're working on it.
good stay
Couples
yes, I had a great experience, and I will recommend my friends to stay here.
business trip
BusinessTravelers
this hotel is in the perfect location right in the middle of everything, close to downtown and has great restaurants surrounding it. i frequent Cleveland and i always stay at this hotel!
it's all good
BusinessTravelers
I was in the area for personal business and this hotel was perfect for allowing me to also relax a bit. The extras they provide like the suite style rooms, the breakfast buffet and the managers reception make the Embassy Suites much more than just another hotel.
loved the hotel
Couples
Except for finding the hotel, Sign is easily missed at road and you set fairly far back in,we did not have address of hotel on us at time, which made it a little hard to find. BUT once we did, room was very comfortable, linens very nice and clean, Fantastic breakfast, you could not ask for one any better than you serve! One of best experiences we have had lately in a hotel. Will definitely be staying at other Embassy Hotels in the future!!! Thank you, Albert Humberger
wonderful
Families
First time there it was great. Beautiful friendly staff. A 1. Highly recommend
weekend getaway
Couples
Overall very satisfied, nice clean room, adequate gym, excellent breakfast, and the service was prompt and pleasant.
