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Embassy Suites Cleveland Rockside

3.5 out of 5.0

Recent guest reviews

No cell service. No wifi. Front desk staff were cranky and surly. Room 220 is the worst room in the house. Had to walk several hundred yards away from the building to get cell reception. Worst embassy's suites I've ever visited

Very friendly staff with comfortable rooms ! Will be a nice place to stay for a family getaway

Was very active hotel Saturday night before Browns game. But still quiet in room

Overall just too crowded. Couldn't get into the pool or hot tub because there were too many people, had to stand in a ling line for the manger's reception because there were too many people, staff couldn't keep up with the breakfast food, and the noise was constant from our front room because, well, you get it. Hotel is outdated, but they're working on it.

yes, I had a great experience, and I will recommend my friends to stay here.

this hotel is in the perfect location right in the middle of everything, close to downtown and has great restaurants surrounding it. i frequent Cleveland and i always stay at this hotel!

I was in the area for personal business and this hotel was perfect for allowing me to also relax a bit. The extras they provide like the suite style rooms, the breakfast buffet and the managers reception make the Embassy Suites much more than just another hotel.

Except for finding the hotel, Sign is easily missed at road and you set fairly far back in,we did not have address of hotel on us at time, which made it a little hard to find. BUT once we did, room was very comfortable, linens very nice and clean, Fantastic breakfast, you could not ask for one any better than you serve! One of best experiences we have had lately in a hotel. Will definitely be staying at other Embassy Hotels in the future!!! Thank you, Albert Humberger

First time there it was great. Beautiful friendly staff. A 1. Highly recommend

Overall very satisfied, nice clean room, adequate gym, excellent breakfast, and the service was prompt and pleasant.

Excellent room with an incredibly comfortable bed. The mini bar set up was also lovely. I loved the layout of the rooms overlooking the lobby in the center. The breakfast buffet in the morning was extensive, and the staff was very courteous. Even though there was a wedding going on late into the night, the noise was minimal. I would definitely stay here again.

The amenities are wonderful and so was the staff. We had difficulties with wifi.

My stay with the Embassy was good, staff was very accommodating. Rooms were very clean, and the breakfast and happy hour was great. My only problem was when I arrived to check in, the hotel was so crowded they did not have our room ready until about 6pm.

Rooms are great! Breakfast was very good! Prices in bar were high but that is a Given! Very nice hotel

The facility really needs some updates. This is my 3rd Embassy Suites stay, and of the 3 this was the worst. The breakfast was out in the open...nothing was behind any type of barrier and people were breathing/reaching over the food and using their hands to serve themselves. The tables during the reception and breakfast times were tables of 10, so you either had to go back to your room or sit with strangers. The room was clean, but definately needs some updates.

To be honest this hotel felt more like a convention hall. There were events every night I stayed and this was not beneficial to a pleasant stay. The amenities were great but the room underwhelmed me greatly and the WiFi cost $15 a day and had a very poor connection quality. The staff seemed like ghosts and the elevators were EXTREMELY slow to respond. Overall nice enough if you get a good deal but would not recommend otherwise.

All was good except the managers reception. A truly poor showing compared to other Embassy Suites!

We had to find a place for a wedding, and were hesitant about being so far from downtown, especially given the Senior Games going on the same weekend. Though the hotel was packed, our room was private, quiet, and we were very happy with everything!

The hotel was perfect for a quick trip away. It was conveniently located near the highway but was set back on an industrial plaza which was nice. The size of the room was perfect and the bed was incredibly comfortable. The lobby area was pretty noisy, but we couldn't hear any of it once we were in the bedroom. I would definitely stay again if I was in the area.

good stuff, nice free breakfast, clean bedroom. bad thing is the light in the room is too dim

5800 Rockside Woods Blvd Independence OH

Hotel highlights

  • Free cooked-to-order breakfast
  • Free parking
  • Onsite dining
  • Free airport shuttle

Embassy Suites Cleveland Rockside places you within a 15-minute drive of popular attractions such as Progressive Field and Quicken Loans Arena. This 271-room, 3.5-star hotel has an indoor pool along with free self parking and a free airport shuttle. Brandywine Falls is also close to this Independence hotel.


Dining

Free cooked-to-order breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

The 271 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. Guests can expect WiFi and LED TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.


Property features

Guests of Embassy Suites Cleveland Rockside have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 10 meeting rooms, and conference space.

Room options

Two Doubles Non Smoking

Full 2 | Sleeps 6

Suite, One King Bed, Non-Smoking

King 1 | Sleeps 4

Suite, One King Bed, Roll In Shower, Non Smoking

King 1 | Sleeps 4

Suite, Non-Smoking, Accessible

Full 2 | Sleeps 6

Guest reviews for Embassy Suites Cleveland Rockside

Everyone (3) Couples (15) Business (4) Family (11) Friends (2)
2

cranky staff except the maids.

Everyone

No cell service. No wifi. Front desk staff were cranky and surly. Room 220 is the worst room in the house. Had to walk several hundred yards away from the building to get cell reception. Worst embassy's suites I've ever visited

By on Jun 28, 2017

5

great stay

Everyone

Very friendly staff with comfortable rooms ! Will be a nice place to stay for a family getaway

By , from J on Dec 12, 2016

4
Everyone

Was very active hotel Saturday night before Browns game. But still quiet in room

By on Nov 21, 2016

3

if here on a weekend, expect a lot of people

Couples

Overall just too crowded. Couldn't get into the pool or hot tub because there were too many people, had to stand in a ling line for the manger's reception because there were too many people, staff couldn't keep up with the breakfast food, and the noise was constant from our front room because, well, you get it. Hotel is outdated, but they're working on it.

By on Feb 25, 2016

2

good stay

Couples

yes, I had a great experience, and I will recommend my friends to stay here.

By on Apr 21, 2015

4

business trip

BusinessTravelers

this hotel is in the perfect location right in the middle of everything, close to downtown and has great restaurants surrounding it. i frequent Cleveland and i always stay at this hotel!

By on Feb 9, 2015

4

it's all good

BusinessTravelers

I was in the area for personal business and this hotel was perfect for allowing me to also relax a bit. The extras they provide like the suite style rooms, the breakfast buffet and the managers reception make the Embassy Suites much more than just another hotel.

By on Nov 2, 2014

5

loved the hotel

Couples

Except for finding the hotel, Sign is easily missed at road and you set fairly far back in,we did not have address of hotel on us at time, which made it a little hard to find. BUT once we did, room was very comfortable, linens very nice and clean, Fantastic breakfast, you could not ask for one any better than you serve! One of best experiences we have had lately in a hotel. Will definitely be staying at other Embassy Hotels in the future!!! Thank you, Albert Humberger

By on Sep 22, 2014

5

wonderful

Families

First time there it was great. Beautiful friendly staff. A 1. Highly recommend

By on Jun 26, 2014

4

weekend getaway

Couples

Overall very satisfied, nice clean room, adequate gym, excellent breakfast, and the service was prompt and pleasant.

By on Jun 23, 2014