- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, MasterCard, and Visa.
- This hotel provides transfers from the airport. To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
- No rollaway or extra beds are available.
Embassy Suites Cleveland Rockside
3.5 out of 5.0
4.0
out of 5
"Good!"
See all 39 reviews
This hotel is most popular for:
Recent guest reviews
Arrived at 2:15. Checking is 3:00. Offered early checkin for $25! Had to stand in the lobby until exactly 3:00 then given a bed arrangement we didn’t want. Poor nickel and dime businessmanship.
Very friendly staff! Every person we encountered was very sweet and personable!
Not as upscale as typical Embassy Suites. Crowded reception and breakfast (cold and not tasty). But nice people smd great location.
Good service and clean, updated room. Good service.
No cell service. No wifi. Front desk staff were cranky and surly. Room 220 is the worst room in the house. Had to walk several hundred yards away from the building to get cell reception. Worst embassy's suites I've ever visited
Very friendly staff with comfortable rooms ! Will be a nice place to stay for a family getaway
Was very active hotel Saturday night before Browns game. But still quiet in room
Overall just too crowded. Couldn't get into the pool or hot tub because there were too many people, had to stand in a ling line for the manger's reception because there were too many people, staff couldn't keep up with the breakfast food, and the noise was constant from our front room because, well, you get it. Hotel is outdated, but they're working on it.
yes, I had a great experience, and I will recommend my friends to stay here.
this hotel is in the perfect location right in the middle of everything, close to downtown and has great restaurants surrounding it. i frequent Cleveland and i always stay at this hotel!
I was in the area for personal business and this hotel was perfect for allowing me to also relax a bit. The extras they provide like the suite style rooms, the breakfast buffet and the managers reception make the Embassy Suites much more than just another hotel.
Except for finding the hotel, Sign is easily missed at road and you set fairly far back in,we did not have address of hotel on us at time, which made it a little hard to find. BUT once we did, room was very comfortable, linens very nice and clean, Fantastic breakfast, you could not ask for one any better than you serve! One of best experiences we have had lately in a hotel. Will definitely be staying at other Embassy Hotels in the future!!! Thank you, Albert Humberger
First time there it was great. Beautiful friendly staff. A 1. Highly recommend
Overall very satisfied, nice clean room, adequate gym, excellent breakfast, and the service was prompt and pleasant.
Excellent room with an incredibly comfortable bed. The mini bar set up was also lovely. I loved the layout of the rooms overlooking the lobby in the center. The breakfast buffet in the morning was extensive, and the staff was very courteous. Even though there was a wedding going on late into the night, the noise was minimal. I would definitely stay here again.
The amenities are wonderful and so was the staff. We had difficulties with wifi.
My stay with the Embassy was good, staff was very accommodating. Rooms were very clean, and the breakfast and happy hour was great. My only problem was when I arrived to check in, the hotel was so crowded they did not have our room ready until about 6pm.
Rooms are great! Breakfast was very good! Prices in bar were high but that is a Given! Very nice hotel
The facility really needs some updates. This is my 3rd Embassy Suites stay, and of the 3 this was the worst. The breakfast was out in the open...nothing was behind any type of barrier and people were breathing/reaching over the food and using their hands to serve themselves. The tables during the reception and breakfast times were tables of 10, so you either had to go back to your room or sit with strangers. The room was clean, but definately needs some updates.
To be honest this hotel felt more like a convention hall. There were events every night I stayed and this was not beneficial to a pleasant stay. The amenities were great but the room underwhelmed me greatly and the WiFi cost $15 a day and had a very poor connection quality. The staff seemed like ghosts and the elevators were EXTREMELY slow to respond. Overall nice enough if you get a good deal but would not recommend otherwise.
Hotel highlights
- Free cooked-to-order breakfast
- Free parking
- Onsite dining
- Free airport shuttle
Embassy Suites Cleveland Rockside places you within a 15-minute drive of popular attractions such as Progressive Field and Quicken Loans Arena. This 271-room, 3.5-star hotel has an indoor pool along with free self parking and a free airport shuttle. Rock and Roll Hall of Fame is also within a 15-minute drive of this Independence hotel.
Dining
Start your day off right with a free cooked-to-order breakfast. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Rooms
The 271 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. Guests can expect WiFi and LED TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
Property features
Guests of Embassy Suites Cleveland Rockside have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 10 meeting rooms, and conference space.
Guest reviews for Embassy Suites Cleveland Rockside
Everyone
Arrived at 2:15. Checking is 3:00. Offered early checkin for $25! Had to stand in the lobby until exactly 3:00 then given a bed arrangement we didn’t want. Poor nickel and dime businessmanship.
Everyone
Very friendly staff! Every person we encountered was very sweet and personable!
Review comment
Director of Operations responded on Apr 5, 2018
Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Yours in Hospitality, Allen Foster Director of Operations Embassy Suites by Hilton Cleveland/Rockside
good location, average hotel
Everyone
Not as upscale as typical Embassy Suites. Crowded reception and breakfast (cold and not tasty). But nice people smd great location.
Review comment
Director of Ops responded on Jan 25, 2018
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Yours in Hospitality, Allen Foster Director of Operations Embassy Suites by Hilton Cleveland/Rockside Allen.Foster@onelodging.com 216 617 2110
Everyone
Good service and clean, updated room. Good service.
cranky staff except the maids.
Everyone
No cell service. No wifi. Front desk staff were cranky and surly. Room 220 is the worst room in the house. Had to walk several hundred yards away from the building to get cell reception. Worst embassy's suites I've ever visited
great stay
Everyone
Very friendly staff with comfortable rooms ! Will be a nice place to stay for a family getaway
Everyone
Was very active hotel Saturday night before Browns game. But still quiet in room
if here on a weekend, expect a lot of people
Couples
Overall just too crowded. Couldn't get into the pool or hot tub because there were too many people, had to stand in a ling line for the manger's reception because there were too many people, staff couldn't keep up with the breakfast food, and the noise was constant from our front room because, well, you get it. Hotel is outdated, but they're working on it.
good stay
Couples
yes, I had a great experience, and I will recommend my friends to stay here.
business trip
BusinessTravelers
this hotel is in the perfect location right in the middle of everything, close to downtown and has great restaurants surrounding it. i frequent Cleveland and i always stay at this hotel!
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy, however early check in is based upon availability, and by charging a fee it allows us to better serve each and every guest. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Yours in Hospitality, Allen Foster Director of Operations Embassy Suites by Hilton Cleveland/Rockside