Waitress at restaurant was clearly sick with terrible cough and sweating. Very concerning and uncomfortable. We left after placing order out of fear of getting sick. Not responsible on their part especially during a pandemic.
I loved the fact that there was an awesome bar and restaurant on the property.
Ok great service good staff fast checkout. Only one unknown charge
The room did not have a microwave in the room to heat food
Fire alarm went off several times around 6 am, called front desk, it was triggered by maintenance person.
Very fast check in, great location to uber to downtown, and the lounge is a great place to hang out and dance.
When I checked in the hotel the front desk clerk wasn't very friendly. I gave her my name and reservation and she left and went into the back office. She then asked me to sign the room rate which was correct and and I understood that tax would be added. Never said anything about extra charges on my card. When I got to my room I called to check what was charged to my card and instead of the$174.16 which was what I was expecting the charge was for $209.07. I was very upset about it so I called the front desk again I was brushed off and told it would be returned to my account in 3 to 5 business days. I am never going to book through orbit or the holiday inn ever .
We enjoyed our stay. The staff was very helpful and informative.The room was very clean. We enjoyed Club Impulse great band.
Very nice and comfortable. Neighbors a lil noisy but calmed down after late night.
I enjoyed the hotel and staff. The location was good as well. Approximately 20 minutes from downtown Cleveland.
The room was dirty and far from appealing. We were disappointed with the stay over all!
Located 1.2 mi (1.9 km) from Cuyahoga Valley National Park, Holiday Inn Cleveland-S Independence, an IHG Hotel is within a 10-minute drive of other popular attractions like Christmas Story House. This 364-room, 3-star hotel has 2 restaurants along with conveniences like free in-room WiFi and free self parking.
Enjoy dining at one of 2 onsite restaurants including Michaels Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
The 364 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers. Rooms also include desks.
At Holiday Inn Cleveland-S Independence, an IHG Hotel, guests have access to a fitness center, free WiFi in public areas, and a conference center. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Waitress at restaurant was clearly sick with terrible cough and sweating. Very concerning and uncomfortable. We left after placing order out of fear of getting sick. Not responsible on their part especially during a pandemic.
I loved the fact that there was an awesome bar and restaurant on the property.
Ok great service good staff fast checkout. Only one unknown charge
The room did not have a microwave in the room to heat food
Thank you for choosing our hotel. Our hotel rooms do not offer microwaves in them, only refrigerators. We do have a small number of microwaves that could be rented for a nominal fee or we have one in our lobby guests may use. We thank you for your business and we look forward to serving you again.