Staff was very friendly, the bar/club was understaffed and the girls working did the best they could. Great job there! Rooms seem a little outdated but nothing crazy. Would definitely stay again!
The rooms are dirty.. The sinks were stopped up
Property was clean
Waitress at restaurant was clearly sick with terrible cough and sweating. Very concerning and uncomfortable. We left after placing order out of fear of getting sick. Not responsible on their part especially during a pandemic.
I loved the fact that there was an awesome bar and restaurant on the property.
Ok great service good staff fast checkout. Only one unknown charge
The room did not have a microwave in the room to heat food
Fire alarm went off several times around 6 am, called front desk, it was triggered by maintenance person.
Very fast check in, great location to uber to downtown, and the lounge is a great place to hang out and dance.
When I checked in the hotel the front desk clerk wasn't very friendly. I gave her my name and reservation and she left and went into the back office. She then asked me to sign the room rate which was correct and and I understood that tax would be added. Never said anything about extra charges on my card. When I got to my room I called to check what was charged to my card and instead of the$174.16 which was what I was expecting the charge was for $209.07. I was very upset about it so I called the front desk again I was brushed off and told it would be returned to my account in 3 to 5 business days. I am never going to book through orbit or the holiday inn ever .
We enjoyed our stay. The staff was very helpful and informative.The room was very clean. We enjoyed Club Impulse great band.
Located within a mile (2 km) of Cuyahoga Valley National Park, Holiday Inn Cleveland-S Independence, an IHG Hotel is within 3 miles (5 km) of Cuyahoga River. This 364-room, 3-star hotel has 2 restaurants along with conveniences like free in-room WiFi and free self parking.
Enjoy dining at one of 2 onsite restaurants including Michaels Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers. Coffee makers, free local calls, and ironing boards are also standard.
At Holiday Inn Cleveland-S Independence, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a conference center. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Staff was very friendly, the bar/club was understaffed and the girls working did the best they could. Great job there! Rooms seem a little outdated but nothing crazy. Would definitely stay again!
The rooms are dirty.. The sinks were stopped up
Property was clean
We are so happy to hear that you found our property clean! Our housekeeping staff works so hard so it's great when it doesn't go unnoticed! Come back and stay with us again!
Waitress at restaurant was clearly sick with terrible cough and sweating. Very concerning and uncomfortable. We left after placing order out of fear of getting sick. Not responsible on their part especially during a pandemic.
I loved the fact that there was an awesome bar and restaurant on the property.
We appreciate you taking time out of your day to provide feedback regarding your recent stay. We would like to start by apologizing to your for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We will forward your comments to the appropriate departments to look into and correct. We hope you will give us another opportunity to serve you and show you how great we truly can be!