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Holiday Inn Cleveland-S Independence

3.0 out of 5.0
Overview Reviews Amenities & Policies
3.7
out of 5
Average Guest Review
See all 29 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

When I checked in the hotel the front desk clerk wasn't very friendly. I gave her my name and reservation and she left and went into the back office. She then asked me to sign the room rate which was correct and and I understood that tax would be added. Never said anything about extra charges on my card. When I got to my room I called to check what was charged to my card and instead of the$174.16 which was what I was expecting the charge was for $209.07. I was very upset about it so I called the front desk again I was brushed off and told it would be returned to my account in 3 to 5 business days. I am never going to book through orbit or the holiday inn ever .

We enjoyed our stay. The staff was very helpful and informative.The room was very clean. We enjoyed Club Impulse great band.

Very nice and comfortable. Neighbors a lil noisy but calmed down after late night.

I enjoyed the hotel and staff. The location was good as well. Approximately 20 minutes from downtown Cleveland.

The room was dirty and far from appealing. We were disappointed with the stay over all!

Always enjoy staff and stay.....................................................................................................................................................................

Centrally located to where we needed to be. Pool for the kids. Place to eat on site. Many families and sports teams were there during our stay Live band in the evening at the bar.

Room was great. Very clean. Staff was friendly and the club was really fun and I would definitely come back.

Staff was friendly and attentive to my needs. Was upgraded to the Executive level at no charge because of several large groups staying there. It was an above average stay.

I like it. No problem getting a reservation, or with late check in. Rewards members get a free hot breakfast buffet. Right off 77, perfect for getting into Cleveland and on the way to Akron/Canton airport. Lots of food options in walking distance. Hotel has a bar with live music and there's always some life there.

We stopped here before we went to visit the Rock n Roll Hall of fame. It is a very large but quiet hotel. We went across the street to eat and over all had a good experience.

Hi, upon checking in...I was a little worried because there is a bar/night club in the lobby. It was loud and was a complete party. I asked the front desk if that loud noise would travel to my room. They said no. We ended up on the 5th floor where the room was nice and all I could hear was raindrops. So I was pretty pleased and would actually come back. Maybe next time I'll bring some party clothes too. Oh, and the housekeepers did not pound on the door like most hotels. It was a nice friendly knock.

Experience was good. Would recommend to other travelers. Only problem was my webb provider not the hotel. I don;t understand a second charge from them for $2.00. Its not a lot but what is it for?

The quality of the hotel was excellent; the room was clean, the staff was helpful, and the banquet hall my group used was spacious and well-maintained. My only issues were with the location of the hotel. It was difficult to walk to get to restaurants, etc. nearby and with my tight schedule, this was severely problematic. Still, I would recommend the hotel gladly.

good location! it is easy to find. great for the price.

We came here for a wedding. The staff set up a shuttle service to the reception hall at the last minute, which was really helpful. The beds were really comfortable and the flat screen TV was pretty awesome. Awesome location. However the bathroom was very small and the toilet did not look clean. The shower backed up and definitely needed some attention. Also, no breakfast?? really? I paid $115/night and had to pay for a breakfast...pretty sad really! Overall good experience...

the front desk staff was ok< but the housekeeping staff waqs very nice

The hotel was pleasant. The rooms were adequately attractive and quiet even though there was a large Convention. Beds were good for sleeping. Clean is important to us and it passed that test for us. Personnel at the desk and in other locations were friendly. The Manager on Duty was very helpful. The only improvement noted by my wife and I were that the breakfast was a little pricey for what was offered. However, the food was good and the waitress very friendly and helpful. Maybe a little larger selection of food would have been appropriate.

I had an overall good time. The pool was filled with kids from one end to the other which I was kind of disapointed but the Bar/Club/Lounge was very fun!! The band was excellent and the people were a happy and energetic crowd!

We were there for a regional wrestling tournament. There were way too many small children. We were unable to use the pool due to this crowding conditions and this was at 9:30 PM. There was no whirlpool which was a disappointment. The exercise facility was too small for the size of the quest registry and was located within the pool compound. The children ran rampant through the halls until late hours. I went to relax and enjoy myself, neither of which happened at the hotel.

6001 Rockside Rd Independence OH

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Holiday Inn Cleveland-S Independence places you within a 15-minute drive of popular attractions such as Cleveland Clinic and Progressive Field. This 364-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. Quicken Loans Arena and Rock and Roll Hall of Fame are also within a 15-minute drive.


Dining

Enjoy dining at one of 2 onsite restaurants including Michaels Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 364 air-conditioned rooms provide coffee makers, free newspapers, and phones. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Ironing boards and desks are also standard.


Property features

At Holiday Inn Cleveland-S Independence, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Guest reviews for Holiday Inn Cleveland-S Independence

Everyone (5) Couples (9) Business (2) Family (8) Other (4) Friends (1)
2
Everyone

When I checked in the hotel the front desk clerk wasn't very friendly. I gave her my name and reservation and she left and went into the back office. She then asked me to sign the room rate which was correct and and I understood that tax would be added. Never said anything about extra charges on my card. When I got to my room I called to check what was charged to my card and instead of the$174.16 which was what I was expecting the charge was for $209.07. I was very upset about it so I called the front desk again I was brushed off and told it would be returned to my account in 3 to 5 business days. I am never going to book through orbit or the holiday inn ever .

By on Mar 19, 2018

5
Everyone

We enjoyed our stay. The staff was very helpful and informative.The room was very clean. We enjoyed Club Impulse great band.

By on Mar 5, 2018

5
Everyone

Very nice and comfortable. Neighbors a lil noisy but calmed down after late night.

By , from columbus, ohio on Oct 3, 2017

Review comment responded on Oct 24, 2017

Thank you for choosing to stay with us! We are so happy to hear that your stay was nice and comfortable. Very sorry to hear about your noisy neighbors. Glad things quieted down once they got settled in. We hope to see you again very soon!

4

quick vacation

Everyone

I enjoyed the hotel and staff. The location was good as well. Approximately 20 minutes from downtown Cleveland.

By on Sep 19, 2016

2
Everyone

The room was dirty and far from appealing. We were disappointed with the stay over all!

By , from R on Feb 28, 2016

5

personal getaway

Singles

Always enjoy staff and stay.....................................................................................................................................................................

By on Aug 6, 2015

4

nice stay

Couples

Centrally located to where we needed to be. Pool for the kids. Place to eat on site. Many families and sports teams were there during our stay Live band in the evening at the bar.

By on Jul 11, 2015

4

great night away

Couples

Room was great. Very clean. Staff was friendly and the club was really fun and I would definitely come back.

By on Jul 28, 2014

3

one night getaway

Singles

Staff was friendly and attentive to my needs. Was upgraded to the Executive level at no charge because of several large groups staying there. It was an above average stay.

By on Jun 30, 2014

4

great business stop

BusinessTravelers

I like it. No problem getting a reservation, or with late check in. Rewards members get a free hot breakfast buffet. Right off 77, perfect for getting into Cleveland and on the way to Akron/Canton airport. Lots of food options in walking distance. Hotel has a bar with live music and there's always some life there.

By on Oct 27, 2013