Location was convenient and close to everything and room itself were very nice and exceeded expectations.
Need new security staff walking around. They are wanna be tough police officers but really they are just security. They harassed me because I didn’t take the elevator and wanted to take the stair case. It’s ruined my whole experience. I will never be back again.
room was not nice bed wasnt comfy customer service was subpar breakfast was not good just wasnt happy for the that i paid ididnt expect what i had very disappointed with my stay.Sorry just being honest stores close to early eating places closed early Just not a pleasant stay.
It smells like a old building every think in there need to be remodeled
Location was great as the room was very clean. The staff was friendly and valet parking was great
The staff and the check in was very good and the jacuzzi room was clean and spacious!!
Love the wood floors and location. Staff is very nice and helpful
Rooms were very spacious! Parking could be a bit tricky unless you use the valet which we didn’t. We had some uninvited fruit flies in the room which was odd because we didn’t have any fruit. Breakfast was very good. All around great experience
Love the wood flooring. Very spacious. Wish we were staying longer
Clean, vintage atmosphere, great location to Progressive Field.
The hotel was located in a great place in the city.
Really spacious rooms. Felt like the price was high. Otherwise nice hotel with a very nice staff. Good free breakfast too!!!
We have stayed here before and loved the building , but 2 times we stayed the whirlpool tub did not work and this time I opted for a different room the view was horrible and the room was not very clean
Located in Gateway District, Holiday Inn Express Cleveland Downtown, an IHG Hotel is adjacent to Cleveland Arcade and within a 10-minute walk of other popular attractions like Rocket Mortgage FieldHouse. This 141-room hotel welcomes guests with free breakfast and conveniences like a 24-hour fitness center and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
All 141 rooms provide coffee makers, free local calls, and ironing boards. 48-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers. Wardrobes or closets are also included. Housekeeping is available on request.
Holiday Inn Express Cleveland Downtown, an IHG Hotel features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 27.00 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Additional amenities include coffee/tea in a common area, a microwave in a common area, and an arcade/game room.
Location was convenient and close to everything and room itself were very nice and exceeded expectations.
Thank you for your review!
Thank you for the review of your stay with us!
Need new security staff walking around. They are wanna be tough police officers but really they are just security. They harassed me because I didn’t take the elevator and wanted to take the stair case. It’s ruined my whole experience. I will never be back again.
Thank you ANONYMOUS for the review of your stay. I'm sorry to hear that you thought our security team was harsh, but I find it hard to believe they harassed you as that department usually gets the most compliments. I'm sorry to hear that this "ruined" your whole weekend and that you won't be returning. Take care!
Thank you for rating your stay with us. I wish I had more information to see what could have been improved on! Safe travels!
Thank you so much for the review of your stay!
room was not nice bed wasnt comfy customer service was subpar breakfast was not good just wasnt happy for the that i paid ididnt expect what i had very disappointed with my stay.Sorry just being honest stores close to early eating places closed early Just not a pleasant stay.
I'm sorry to hear that you thought the customer service was "subpar" and you didn't like the breakfast. As far as the restaurants and stores closing early, the hotel can not dictate hours of other businesses, so we are sorry to hear this affected your overall stay. Take care.
It smells like a old building every think in there need to be remodeled
Thank you for your review. It is an old historic building, actually, which sets us apart from the rest. Thanks for staying!
Location was great as the room was very clean. The staff was friendly and valet parking was great
Thank you for the review of your stay! We hope to see you again in the future.