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Recent guest reviews

The check in and check out staff were wonderful and super helpful. The location was perfect and our room was well above our expectations in cleanliness, roominess and comfort.

The hotel was dirty. Our room was clean but you could tell they don’t clean the hardwood floors. The hallways & elevators were dirty. The carpet going down to the breakfast area was extremely extremely dirty. That’s not something you want to see when you go to breakfast.

We liked the wood floors, thin planks like an old basketball floor. Room was quiet, maybe because ceilings at 12’ maybe more, and room temp good and easy to adjust. Included hot breakfast was as good as other included breakfasts. No on site restaurant but many nearby. Less than 2 minute walk to E 4th. They were understaffed at valet on checkout day so that took a little bit extra, but less than 30 minute wait. Uber availability was good. Good value, would stay here again.

People were talking for a wile on the corridors at 3am

Location was convenient and close to everything and room itself were very nice and exceeded expectations.

Need new security staff walking around. They are wanna be tough police officers but really they are just security. They harassed me because I didn’t take the elevator and wanted to take the stair case. It’s ruined my whole experience. I will never be back again.

room was not nice bed wasnt comfy customer service was subpar breakfast was not good just wasnt happy for the that i paid ididnt expect what i had very disappointed with my stay.Sorry just being honest stores close to early eating places closed early Just not a pleasant stay.

It smells like a old building every think in there need to be remodeled

Location was great as the room was very clean. The staff was friendly and valet parking was great

The staff and the check in was very good and the jacuzzi room was clean and spacious!!

Love the wood floors and location. Staff is very nice and helpful

Rooms were very spacious! Parking could be a bit tricky unless you use the valet which we didn’t. We had some uninvited fruit flies in the room which was odd because we didn’t have any fruit. Breakfast was very good. All around great experience

Euclid Ave Cleveland OH

Hotel highlights

  • Walking distance to Cleveland Arcade and Rocket Mortgage FieldHouse
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • 24-hour fitness center

Located in Downtown Cleveland, Holiday Inn Express Cleveland Downtown, an IHG Hotel is adjacent to Cleveland Arcade and within a 10-minute walk of other popular attractions like Rocket Mortgage FieldHouse. This 141-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.


Dining

Free buffet breakfast is served on weekends from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

48-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.


Property features

Holiday Inn Express Cleveland Downtown, an IHG Hotel features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 29.00 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a microwave in a common area, and an arcade/game room.

Room options

Room, 1 King Bed with Sofa bed, Non Smoking (Roll-In Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking (Roll-In Shower)

1 Twin Bed | Sleeps 2

Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Holiday Inn Express Cleveland Downtown, an IHG Hotel

Everyone (15) Couples (5) Family (12)
5
Family

The check in and check out staff were wonderful and super helpful. The location was perfect and our room was well above our expectations in cleanliness, roominess and comfort.

By on Jun 9, 2022

2
Family

The hotel was dirty. Our room was clean but you could tell they don’t clean the hardwood floors. The hallways & elevators were dirty. The carpet going down to the breakfast area was extremely extremely dirty. That’s not something you want to see when you go to breakfast.

By on Mar 20, 2022

Review comment responded on Mar 22, 2022

Thank you for the review. We apologize that we fell short of your expectations. We will be making sure that all areas are clean and to the IHG Way of Clean Standard.

4
Everyone

By on Sep 4, 2021

4
Everyone

By on Jul 23, 2021

4
Family

We liked the wood floors, thin planks like an old basketball floor. Room was quiet, maybe because ceilings at 12’ maybe more, and room temp good and easy to adjust. Included hot breakfast was as good as other included breakfasts. No on site restaurant but many nearby. Less than 2 minute walk to E 4th. They were understaffed at valet on checkout day so that took a little bit extra, but less than 30 minute wait. Uber availability was good. Good value, would stay here again.

By on Jul 18, 2021

Review comment responded on Jul 26, 2021

Thank you for the review of your stay with . We hope to see you again soon!

3
Family

People were talking for a wile on the corridors at 3am

By on Jul 15, 2021

Review comment responded on Jul 15, 2021

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope you have a better rest of your 2021

5
Friends

Location was convenient and close to everything and room itself were very nice and exceeded expectations.

By on Mar 26, 2021

Review comment responded on Mar 26, 2021

Thank you for the review of your stay! We hope to see you again in the future.

5
Everyone

By on Mar 19, 2021

Review comment responded on Apr 1, 2021

Thank you for your review!

5
Everyone

By on Mar 12, 2021

Review comment responded on Mar 22, 2021

Thank you for the review of your stay with us!

1
Business Business

Need new security staff walking around. They are wanna be tough police officers but really they are just security. They harassed me because I didn’t take the elevator and wanted to take the stair case. It’s ruined my whole experience. I will never be back again.

By on Feb 22, 2021

Review comment responded on Feb 22, 2021

Thank you ANONYMOUS for the review of your stay. I'm sorry to hear that you thought our security team was harsh, but I find it hard to believe they harassed you as that department usually gets the most compliments. I'm sorry to hear that this "ruined" your whole weekend and that you won't be returning. Take care!

Holiday Inn Express Cleveland Downtown, an IHG Hotel

629 Euclid Ave, Cleveland, OH 44114
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