Room, 1 King Bed, Accessible, Non Smoking
from $128
DoubleTree by Hilton Cleveland Downtown - Lakeside
3.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 122 reviews
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Recent guest reviews
Clean and great location. Employees where friendly
I took my 14 year old son to the Rock & Roll Hall of Fame and stayed at the Double Tree Lakeside. To say that the staff exemplifies customer service is an understatement. From the second we walked into the hotel lobby until the day we left, not once, NOT ONCE, did we see any of the staff frown, say a negative word or have negative body language. They are professional, courteous, super nice and make ones stay a positive one. They spoke to my son, not at him which is huge! He even said, "Wow! These guys are nice!" I would highly recommend this hotel if for nothing else, the staff. The hotel is clean, close to the big Cleveland attractions and comfortable. Thank you Double Tree Lakeside. When we visit again, you have my business. Long Live Rock!
Took a family weekend trip to Cleveland. It was a perfect location to see many of the sights Cleveland has to offer. The hotel is is 5 walking minutes away from Rock&Roll Hall of Fame and the Science Center. The hotel room was clean and well maintained. The free shuttle took us to the hot spots of the city and was perfect for us so we didn't have to move the car for the whole 4 days. Kids had a blast at the pool and my wife and I enjoyed having a Starbucks next to the lobby each morning.
Hotel needs some updates and the pool has to be clean more often
clean, convenient access to freeway. Needs queen beds instead of double beds
Near Rock N Roll Museum. Staff was helpfull. Oldèr facility well maintained.
hotel was worth every penny, staff was GREAT, just a good comfortable room and bed. Easy to get to, close to rock n roll hall of fame.
All of the staff were friendly and helpful. The rooms were clean and comfortable. Windows needed a cleaning on the outside. Close to everything! We will be back!
I went to the Pats-Browns game and stayed here for 2 nights. I was happy with the hotel and room and it was walking distance to pretty much everything. The hot tub was not working very well so that was the only negative.
Good choice if you look for a good place to stay in walking distance to the convention center, restaurants and bars, and Rock and Roll Hall of Fame.
Mostly good except the smoke alarm has a low level flash that never stops.
We were in town for Browns game and this is a GREAT location for that! Walking distance but they also offered van shuttle. Close also to Rock & Roll Hall of Fame, went to the Indians game and walked back to hotel after (about 10 blocks) felt safe and was a direct route. Hotel staff were very nice at front desk, check in was easy, parking garage attached to hotel ($18 a day) The only negative for us (since we are not party people) was the drunk fans on both Saturday (after Indians game) and Sunday (after Browns game) that needed to party in our hall in early hours of the morning but you will have that with professional sports.
Hotel is the same price than hotels much nicer right up the road. The hotel rooms were disgusting. Floors were dirty, tub was gross and drain didn't work, ceiling and walls were cracked. It looked like I was in a cheap motel. Would never stay there again.
The staff was amazing! They made us feel welcome and took care of hooking us up with the local spots! We will definitely be back!
My husband and adult son visited Cleveland's Rock and Roll and NFL Hall of Fame and enjoyed their stay at the Doubletree.
dirty towels in our room when we checked in, public areas dirty, staff robotic
We only stayed one night, but I was extremely impressed with how nice the staff was! I was a little disappointed that the pool was cold. I also do not recommend eating at the bar and grille inside the hotel. The service was poor and the food was not good!
Hotel has a very nice location on Lake Erie within walking distance to the Rock & Roll hall and Browns stadium. The staff was friendly and helpful. They also have a free shuttle to many points of interest. There is also a nice bar on premises.
Great place, close to stadium. Perfect for game and hall of fame weekend.
Nice, clean. Good location. Free shuttle for short, downtown travel. Helpful front desk personnel. Good restaurant if you don't want to leave for dinner.
Hotel highlights
- Walking distance to Rock and Roll Hall of Fame and Great Lakes Science Center
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in Downtown Cleveland, DoubleTree by Hilton Cleveland Downtown - Lakeside is within a 10-minute walk of popular sights such as Rock and Roll Hall of Fame and Great Lakes Science Center. This 379-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center. Located in central Cleveland, the hotel is also near FirstEnergy Stadium and Quicken Loans Arena.
Dining
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
Rooms
DoubleTree by Hilton Cleveland Downtown - Lakeside's 379 air-conditioned rooms provide coffee makers, free weekday newspapers, and phones. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Property features
At DoubleTree by Hilton Cleveland Downtown - Lakeside, guests enjoy features like an indoor pool, a fitness center, and a spa tub. Self parking is offered for USD 18 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 13 meeting rooms, and conference space.
Guest reviews for DoubleTree by Hilton Cleveland Downtown - Lakeside
Everyone
Clean and great location. Employees where friendly
rock & roll hotel!
Everyone
I took my 14 year old son to the Rock & Roll Hall of Fame and stayed at the Double Tree Lakeside. To say that the staff exemplifies customer service is an understatement. From the second we walked into the hotel lobby until the day we left, not once, NOT ONCE, did we see any of the staff frown, say a negative word or have negative body language. They are professional, courteous, super nice and make ones stay a positive one. They spoke to my son, not at him which is huge! He even said, "Wow! These guys are nice!" I would highly recommend this hotel if for nothing else, the staff. The hotel is clean, close to the big Cleveland attractions and comfortable. Thank you Double Tree Lakeside. When we visit again, you have my business. Long Live Rock!
close to rock&roll hall of fame and science center
Everyone
Took a family weekend trip to Cleveland. It was a perfect location to see many of the sights Cleveland has to offer. The hotel is is 5 walking minutes away from Rock&Roll Hall of Fame and the Science Center. The hotel room was clean and well maintained. The free shuttle took us to the hot spots of the city and was perfect for us so we didn't have to move the car for the whole 4 days. Kids had a blast at the pool and my wife and I enjoyed having a Starbucks next to the lobby each morning.
Everyone
Hotel needs some updates and the pool has to be clean more often
Review comment
Kristina W-Guest Services Manager responded on Mar 25, 2017
Thank you for your feedback. We are very sorry that you were disappointed with your accommodations and the cleanliness of the pool. Your comments will assist us in improving in those areas that are displeasing to our guests and we are in hopes of having you back in the future. Thanks again!
great hotel
Everyone
clean, convenient access to freeway. Needs queen beds instead of double beds
Review comment
Kristina W-Guest Services Manager responded on Dec 4, 2016
Thank you for your feedback. We are very grateful for the 5 star rating and we do hope that you visit us again in the, not so distant, future. Thanks again!
Everyone
Near Rock N Roll Museum. Staff was helpfull. Oldèr facility well maintained.
Review comment
Kristina W-Guest Services Manager responded on Dec 4, 2016
Thank you for taking the time to rate your experience with us. We are very pleased to hear that our location was suitable for your travel needs. We look forward to your next visit with us.
good place
Everyone
hotel was worth every penny, staff was GREAT, just a good comfortable room and bed. Easy to get to, close to rock n roll hall of fame.
Review comment
kwashington@doubletreecleveland.com responded on Oct 27, 2016
Thank you so much for the perfect rating. Providing the best service and accommodations is very important to us and we're glad to have exceeded your expectations. Thanks again!
clean, friendly and close to everything!!
Everyone
All of the staff were friendly and helpful. The rooms were clean and comfortable. Windows needed a cleaning on the outside. Close to everything! We will be back!
Review comment
kwashington@doubletreecleveland.com responded on Oct 18, 2016
Thank you for your kind words regarding your experience with us. It is comments like yours that allows us to continue to do the things that our guests love and improve on things that are displeasing. We are looking forward to your next visit. Thanks again!
great location in cleveland
Everyone
I went to the Pats-Browns game and stayed here for 2 nights. I was happy with the hotel and room and it was walking distance to pretty much everything. The hot tub was not working very well so that was the only negative.
Review comment
Unique responded on Oct 14, 2016
Thank you for staying with us. We work to make sure every guest is satisfied and that we provide 100 percent customer service. Please stay with us again in the future!
convenient location to convention center
Everyone
Good choice if you look for a good place to stay in walking distance to the convention center, restaurants and bars, and Rock and Roll Hall of Fame.
Review comment
Kristina W-Guest Services Manager responded on Oct 9, 2016
Thank you for sharing your thoughts with us regarding your stay. We are very glad that you found our location to be convenient and suitable for your overall needs. We look forward to your next visit with us.
Thank you for taking the time to rate your experience with us. We are pleased to hear that you were able to enjoy the amenities that we have to offer and that our location was suitable for you. We do hope to see you again in the future. Thanks again!