Nice hotel
The front desk employee was very nice and accomodating. The front area of the hotel was nice and views of the lake were ok. The hotel room, was terrible. The smell the worst thing. It was stale smoke and perfume. The curtains, carpet and table tops were dirty. We left at midnight (drove 3 hours home) because of the smell and spots on the sheet. We did get a refund.
The bathroom was not clean. The commode was dirty from the last guest and bathroom garbage basket had items from the last guest before me.
The staff were very nice. Check in was fast and easy. The room needed to be dusted and vaccuumed but the overall room was nice. We had to park in the parking garage which was a plus since it was snowing most of the time we were there. Check out of fast and easy. Cant forget about the delicious free chocolate chip cookies.
Good
Nice place to stay and within walking distance to the Rock N Roll Hall of Fame and the Browns stadium!
Outdated and dirty room. Front desk very helpful. Over priced!!
staff was friendly with limited staffing as all companies have today with this COVID pandemic. limited air conditioning in restaurants and lobby.
Not the cleanest place I've been in. Had the worst experience ever for breakfast at the hotel restaurant. I am a restaurant owner and understand the trials and realize they were woefully understaffed. I won't go into detail but there was nothing good to take away from that experience and I really want to find something. Just don't.
The lobby smelled strongly of soap. The tv was old and we could t watch Netflix.
The staff was courteous and professional. The building itself is outdated. Our room was disgusting, as it had a large smear of something on the window, there wasn’t a fan in the bathroom and there was a fixture literally rotting out of the wall with mold, crumbs on the top of the beds upon arrival. The website offers a choice of room view of city or lake side- the lake view is an impossibility due to the orientation of the building to the lake. This hotel was very disappointing.
The good - Staff was friendly, lobby was clean and appealing, and the parking was convenient for a downtown venue. Being able to leave the car there after checking out while we took care of the business we were in town for was a positive. The bad - The room was not great at all. Refrigerator was dirty, candy wrappers were on the floor under the desk, the ac unit front panel was open, and the drain plug in the bath tub wouldn’t stay open. So the tub filled with water while taking a shower. The room also had an unpleasant smell that was slight but still unpleasant. The passageways and room just had a feel of a much lesser hotel than the standards expected from a Doubletree. Also the ice maker was not working. Since there are several options for comfortable hospitality in the area, I feel we probably would have benefited from choosing something other than this Doubletree.
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the front desk was incredibly friendly and helpful
Located in Downtown Cleveland, DoubleTree by Hilton Cleveland Downtown - Lakeside is a leisurely stroll from popular sights such as Rock and Roll Hall of Fame and FirstEnergy Stadium. This 379-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11:00 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available once per stay.
At DoubleTree by Hilton Cleveland Downtown - Lakeside, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Nice hotel
The front desk employee was very nice and accomodating. The front area of the hotel was nice and views of the lake were ok. The hotel room, was terrible. The smell the worst thing. It was stale smoke and perfume. The curtains, carpet and table tops were dirty. We left at midnight (drove 3 hours home) because of the smell and spots on the sheet. We did get a refund.
The bathroom was not clean. The commode was dirty from the last guest and bathroom garbage basket had items from the last guest before me.
The staff were very nice. Check in was fast and easy. The room needed to be dusted and vaccuumed but the overall room was nice. We had to park in the parking garage which was a plus since it was snowing most of the time we were there. Check out of fast and easy. Cant forget about the delicious free chocolate chip cookies.
Thank you for staying with us and your feed back is very important to us. Hope to see you soon.
Good
Thank you for staying with us. Hope to see you on your next trip.
Nice place to stay and within walking distance to the Rock N Roll Hall of Fame and the Browns stadium!
Thanks for staying with us!
Outdated and dirty room. Front desk very helpful. Over priced!!
Thanks for staying with us
staff was friendly with limited staffing as all companies have today with this COVID pandemic. limited air conditioning in restaurants and lobby.
Thanks for staying with us!
I am so sorry about the bathroom being not clean. I will address your concern right away to housekeeping department. Your feed back is very important to us.