The staff were really nice, the room service food was just ok. Didn’t care for the ribs.
I liked that they had a shuttle that would drop you off and pick you up. I also loved the fact we had the choice of complimentary late check out. I did not like the older lady on the bar had no people skills an did not smile. It made me chamge my mind about sitting at the bar and our group went else where. Didnt like that we got surprised with only aloud two free breakfast in the morning with our group of four not expecting that. It was almost like a hidden fee that no one told us about until after we ate. Also didnt like the hidden fee of parking per car. The bathroom needs updates, you can see where they painted over the rust in the tub. Andthe ceiling was super low. The hot tub felt like a luke warm bath and had scum around the edges. The elevator that takes you to your car is very iffy and needs updated and/or fixed. Would like to thank the two ladys at the front desk for such a great personality and very great customer service skills! Well done . If it wasnt for those two i feel my experience in this hotel probably would've been horrible. Also we tried to wait to be seated in the restaurant before we had to go to our concert and got tired of waiting and left, that part of the facility is poorly managed. The outside of our window when looking out at the view from our room was so dirty that it was not possible to take a photo of our view through the window. Was really disappointed.
Elevators dirty, ice machines are not working on couple of floors
Love the pool and bar didn’t like my view I guess next time i can get a room with a good view
Nice view of the water and shuttle service was great
Was great! I didn;'t stay in the hotel much I mostly used it to sleep by the end of the night, but no complaints.
The check in process was very quick and easy thanks to Darelle the front desk clerk. It was me and my family's first time in Cleveland and although we didnt stay very long it was a great one. The only thing was it seem like you were getting charged for every little thing i.e (the drink machine charged 2 dollars for a coke bottle product and 20 dollars to park in the garage per night) the room was very small and ive stayed at doubletree before but they at least gave you like a living room setting along with the bedroom and for the money being spent it wasnt worth it (I thought maybe because it was downtown you would get more for the money spent) but other than that we got to get free tickets to the Cleveland airshow which was great!!!
Staff very friendly and accommodating The shuttle bus was a good to get around downtown. The view from the room could have been better.
Not a fancy hotel but clean and serviceable. Friendly and attentive staff. Incredible deal. We got two nights in May for about $160 US that included parking. Free Continental breakfast was a plus. Easy walking distance to Niagra Falls attractions. Area is full of schlocky places/attractions, but you can find treasures of you look.
The accommodations were fine. Nice location to the Rock Hall of Fame and an enjoyable walk to Playhouse Square. One member of the front desk was extremely impolite. One staff member was providing directions to another guest, while a front desk clerk listened in and did not acknowledge us waiting to be checked in. When I said we would like to check-in, she responded with putting her finger up and saying just a minute. It was incredibly rude. Another desk clerk checked us in an apologized for her colleague’s behavior.
Located in Downtown Cleveland, DoubleTree by Hilton Cleveland Downtown - Lakeside is within a 10-minute walk of popular sights such as Rock and Roll Hall of Fame and Cleveland Convention Center. This 379-room, 3.5-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.
The 379 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
At DoubleTree by Hilton Cleveland Downtown - Lakeside, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 20 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Hello, Thank you for staying with us, Have a wonderful day!
The staff were really nice, the room service food was just ok. Didn’t care for the ribs.
Good morning! Thank you for sharing you stay with us, We are happy to hear that the staff was really nice and I apologize that you didn't care for the ribs. I will share this feedback with our chef so we can make improvement. Have a wonderful day!
Hello, Thank you for rating your experience and we look forward to you coming back in stay with us in the future. Have a great day!
Hello, Thank you for taking a moment to rate your experience and we look forward to you coming back in stay with us. Have a great day!
I liked that they had a shuttle that would drop you off and pick you up. I also loved the fact we had the choice of complimentary late check out. I did not like the older lady on the bar had no people skills an did not smile. It made me chamge my mind about sitting at the bar and our group went else where. Didnt like that we got surprised with only aloud two free breakfast in the morning with our group of four not expecting that. It was almost like a hidden fee that no one told us about until after we ate. Also didnt like the hidden fee of parking per car. The bathroom needs updates, you can see where they painted over the rust in the tub. Andthe ceiling was super low. The hot tub felt like a luke warm bath and had scum around the edges. The elevator that takes you to your car is very iffy and needs updated and/or fixed. Would like to thank the two ladys at the front desk for such a great personality and very great customer service skills! Well done . If it wasnt for those two i feel my experience in this hotel probably would've been horrible. Also we tried to wait to be seated in the restaurant before we had to go to our concert and got tired of waiting and left, that part of the facility is poorly managed. The outside of our window when looking out at the view from our room was so dirty that it was not possible to take a photo of our view through the window. Was really disappointed.
Hello, Thank you for your feedback and we will improve in areas that was less than wonderful. We appreciate you brining these issues to our attention so we can correct them. Have a Happy Thanksgiving!
Hello, Thank you for rating your experience and we look forward to you coming back in staying with us. Have a great day!
Good morning! Thank you for staying with us, We look forward to you staying with is in the future. Have a great day!
Thank you for taking a moment to rate your experience, We look forward to welcoming you back in the future. Have great day!
Elevators dirty, ice machines are not working on couple of floors
Good morning! We appreciate your feedback and brining these issues to our attention so we can correct the and we look forward to welcoming you back in the future. Have a great day!
Hello, Thank you for taking a moment to rate your experience, We look forward to you coming back in staying with us in the future. Have a great day!