The property would be average for a family who stayed for just one night. I felt like I was in an apartment complex
When i arrive to my room. There was 3 men in parking lot without shirts playing loud music..They seem to look like low life people. MY WIFE WAS VERY AFFRAID TO STAY THERE..Another guy was in a car smoking weed.
The floors in my room were so dirty. Wasn’t swept or mopped . The bedding smelled old and musty don’t think they were ever washed.
Not as advertised and too expensive for the quality. The front desk staff were very rude and irritated, we were given a second floor room and there is no elevator so we had to drag our heavy suitcases and bags upstairs, the shower floor was cracked, no extra pillows or blankets and poor lighting in the room. Would definitely never stay here again.
The pillows were most uncomfortable. They were flat and had alot of neck pain
Not very clean. Not a 3.5 star property
Clean rooms and comfortable bed. I did not like that there were some ants and found a litte roach in the bathtub, but hey its florida.
The smell of cigarettes in the room was unbearable
Good location, family-like grounds. Did not have coffee/tea kettle in the room, did not have hangers, did not have plates or cutlery (in spite of having a kitchenette). Breakfast was minimalist and room and surroundings were very tired. Noisy roller back and forth making noise outside in the evening. What it is portrayed in Orbitz does not reflect the reality of the the property.
La ubicación es excelente. La limpieza externa (pasillos y escalera) es cero. Cuando llegamos las escaleras y pasamanos estaban llenas de excremento de palomas y nos fuimos al cyarto día aun estaban igual. No recogieron la basura de la cocina antes de nuestra llegada. Nos cobraron al llegar y Orbitz ya habia cobrado.
I love the hotel and love the staff.Hote was clean and the parking was clean as well
I love how the staff was amazing and the hotel was really clean. We will come back soon and stay again
Good location . this hotel looks like a labor camp , all kind of heavy construction parked in back of hotel , labores walkin around all the time ...it is intimidating . Miami -Dade Health Dpt.should inspect this place for health violations .
It was good. I felt comfortable. The pillows are to small.
Things under the bed sheets (red & brown) , rocky bed, stains in the refrigerator, dirty tub, smelly (fishy) room, (I switched rooms twice & it resulted in a 3rd room )
Smelled like crap. Worst smell that entire family couldn’t sleep. Never felt such thing in my 15 years of my trading experience. Also bathtub and amenities were very old .
Located within a leisurely stroll of CityPlace Doral, Extended Stay America Suites Miami Airport Doral is within a few miles (5 km) of Miami International Mall. This 150-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Other standard amenities include kitchenettes, refrigerators, and microwaves. Housekeeping is available on request.
Guests of Extended Stay America Suites Miami Airport Doral enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
The property would be average for a family who stayed for just one night. I felt like I was in an apartment complex
When i arrive to my room. There was 3 men in parking lot without shirts playing loud music..They seem to look like low life people. MY WIFE WAS VERY AFFRAID TO STAY THERE..Another guy was in a car smoking weed.
Dear Eduardo, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the team for further assistance and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
The floors in my room were so dirty. Wasn’t swept or mopped . The bedding smelled old and musty don’t think they were ever washed.
Dear Yvette, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Not as advertised and too expensive for the quality. The front desk staff were very rude and irritated, we were given a second floor room and there is no elevator so we had to drag our heavy suitcases and bags upstairs, the shower floor was cracked, no extra pillows or blankets and poor lighting in the room. Would definitely never stay here again.
Dear Carla, we are very sorry your stay was anything but perfect. We apologize for the temporary issue with the elevator and the various problems you encountered in your suite. We regret not being able to resolve them while you were still with us. We also apologize for the behavior of our associate at the front desk for not being courteous towards our guests and not attending to your needs. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
The pillows were most uncomfortable. They were flat and had alot of neck pain
Dear Lisa, thank you for reviewing your stay at Extended Stay America. We strive to provide an exceptional stay to every guest every day. We have shared your feedback with our concerned team member regarding the abovementioned issue. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management
Not very clean. Not a 3.5 star property
Dear Jonathan, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Clean rooms and comfortable bed. I did not like that there were some ants and found a litte roach in the bathtub, but hey its florida.
Wilfredo, thank you for the review of your stay. We are pleased you enjoyed our spotless rooms featuring our cozy bedding. However, we apologize for not meeting all of your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. It was our pleasure hosting you, and we hope to see you again whenever you return to the area. Sincerely, Hotel Management
The smell of cigarettes in the room was unbearable
Gustavo, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Good location, family-like grounds. Did not have coffee/tea kettle in the room, did not have hangers, did not have plates or cutlery (in spite of having a kitchenette). Breakfast was minimalist and room and surroundings were very tired. Noisy roller back and forth making noise outside in the evening. What it is portrayed in Orbitz does not reflect the reality of the the property.
Julian, thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the noise disturbance you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We also want to share with you that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. On a positive note, we are happy our location worked well for you. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Dear Angela, Thank you for your review of our hotel. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We will share your feedback with our team and hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management