Ghh
I have not had a chance to review this as I am recovering from a medically necessary surgery but now that I’m feeling better I am able to write my full review here. Upon arriving the floor in the suite was so disgusting that our socks were black on the bottom just from walking around. We hand scrubbed it with paper towels and dish cleaner and it as still caked on filth. For a suite we paid $1300 for those four days it was so not worth it. One the second day (my surgery day) the fire alarm went off out of nowhere and persisted for long periods of time before the issue was resolved which upset our 3 year old daughter. I am disabled so this room was disability accessible therefore the door slid open. One the third or fourth night the housekeeper tried to open it like a regular door and pulled it right off the hinges. The room was muggy and smelled like a dirty pool and again, the cleanliness or lack there of was disgusting. I took photos as well. I will say the staff was very nice. And the lobby appeared very very clean. I wish the same care was put into their rooms.
staff was super helpful. place was very clean. i was bit disappointed that i couldn't get a roll away bed and that the bathroom didn't lock. otherwise was amazing and would love to stay there again.
I didn’t like that they kept pushing the check in time. We called and asked what time the room would be early and they said around 10am-12:00pm. We arrived around 1:00pm and they said about an hour which ended up being 3:30pm. Also, our rooms weren’t cleaned because we only stayed two nights. The pictures are also very misleading.
room not ready on time had to wait 5 hours i would not come back
the cleanliness wasn't to special. very friendly and helpful staff
Staff were great. Hotel was nice. Cleanliness was an issue. Hallways and pool area in particular. Hallways were only vacuumed every few days. Pool was cleaned daily, but area around the pool was not cleaned.
I was charged for parking despite the parking lot being flooded and piled up with 20-25 bags of garbage. I had to drive into the one-way exit and through 1 foot of water to get into the parking garage. The elevator in the garage was out of order throughout my stay. My room was not up to Marriott standards. Grout in floor tile throughout the room was very dirty. I got out of the shower, walked across the floor to the kitchen and my feet were black from the floor not being properly cleaned. The toilet paper was holder falling out of the wall. There were stains inside the refrigerator. Bathroom had mold in corners. My sheets had holes in them. The fire alarms rang multiple times, driving out hotel guests as a false alarm. I also had to call the desk twice to get the Wifi reset. I was really disappointed in the overall cleanliness during my visit. During the pandemic, the one area that can not be sacrificed is housekeeping. I was told at checkin the I would not receive housekeeping services throughout my stay despite the fact that I was staying for 4 nights. On the upside though, the staff was very friendly.
This hotel is clean and friendly. Will stay here again. The location is great if you want peace and quiet. It’s away from the busy part of the strip.
I was robbed. It was my fault for leaving money in my car. But the valet took over 2 thousand dollars in cash hidden from the bottom of my console in a little bag wrapped in a sweater. They really dug for it to find something and they did! Again, it’s totally my fault for leaving it there but they had no business going through my stuff like that and taking something that did not belong to them. After bringing this to the managers attention and calling the police the manager asked the police to escort us out of the property. This is the most ridiculous unprofessional attitude I have ever seen in my life. They did absolutely nothing about it. They are not responsible for anything left in your car. So please be aware that next time you leaving anything at all of value inside your vehicle. I certainly learned my lesson.
Based on the description of the room from the site, we thought we booked a king suite with a separate bedroom. Infact the it was one single area, and the pull out sofa was a pull out recliner. Not what we expected. The Kitchen had not been cleaned well and was disgusting.
They charged me twice !!!!!!! I was in the way to the airport if I woudnt have returned to complain and to ask for refund I would have lost 300 dollars
The property is clean . service is good breakfast .Hurmando was a good help and very polite
Residence Inn by Marriott Miami Beach Surfside places you next to Surfside Beach and a short drive from other popular attractions like Collins Avenue Shopping Area. This 175-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
All 175 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. 32-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. IPod docks, coffee makers, and free local calls are other standard amenities.
Built in 2016, the brand new Residence Inn by Marriott Miami Beach Surfside offers an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 38 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Ghh
I have not had a chance to review this as I am recovering from a medically necessary surgery but now that I’m feeling better I am able to write my full review here. Upon arriving the floor in the suite was so disgusting that our socks were black on the bottom just from walking around. We hand scrubbed it with paper towels and dish cleaner and it as still caked on filth. For a suite we paid $1300 for those four days it was so not worth it. One the second day (my surgery day) the fire alarm went off out of nowhere and persisted for long periods of time before the issue was resolved which upset our 3 year old daughter. I am disabled so this room was disability accessible therefore the door slid open. One the third or fourth night the housekeeper tried to open it like a regular door and pulled it right off the hinges. The room was muggy and smelled like a dirty pool and again, the cleanliness or lack there of was disgusting. I took photos as well. I will say the staff was very nice. And the lobby appeared very very clean. I wish the same care was put into their rooms.
Dear Sydney, While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and provide us with some valuable feedback. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Michelle Cardona General Manager
Dear Anonymous, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Michelle Cardona General Manager
staff was super helpful. place was very clean. i was bit disappointed that i couldn't get a roll away bed and that the bathroom didn't lock. otherwise was amazing and would love to stay there again.
Dear Anonymous, Thank you for sharing your experience. Your review, which highlights successes and areas for improvement, serves as encouragement towards achieving our goal of providing the best accommodations and service. Your feedback is welcomed and appreciated as we work towards being your hotel of choice in the area. Best, Michelle Cardona General Manager
Dear Anonymous, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Michelle Cardona General Manager
I didn’t like that they kept pushing the check in time. We called and asked what time the room would be early and they said around 10am-12:00pm. We arrived around 1:00pm and they said about an hour which ended up being 3:30pm. Also, our rooms weren’t cleaned because we only stayed two nights. The pictures are also very misleading.
Dear Anonymous, I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available and we do our best to meet our arrival time. Please forgive us for appearing unaccommodating. We appreciate your feedback and hope to have an opportunity to leave you with a more favorable impression in the future. Sincerely, Michelle Cardona General Manager
Dear Anonymous, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Michelle Cardona General Manager
room not ready on time had to wait 5 hours i would not come back
Dear david, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Michael Lauria General Manager
the cleanliness wasn't to special. very friendly and helpful staff
Dear debbie T, Offering clean accommodations and cheerful service are core goals of the staff so I'm sorry to hear that we did not totally deliver. Your feedback, which underlines some of our strengths as well as providing some areas for improvement, is very much appreciated. Thank you for staying at our hotel and please come see us again. Sincerely, Michael Lauria General Manager
Dear Jeanne, We appreciate the time you took to share your ratings. See you soon!