Horrible customer service all kind of Hidden fees I would never stay there again
Due to the current events in sanitization, I did NOT see 1 hand sanitizer from the time I walk in the lobby to my room. The doors must be touched, no sanitizer, check-in no sanitizer, elevator no sanitizer. A hotel that was previously stayed at had sanitizer at every touch point in the hotel and even at the automatic doors the enter the building. Once we got the room, it wasn't as nice as it looks in pictures, no deep soaker tub in the room, does have a regular bathtub tho. Sofa was broken and was sitting with an angle, toilet could barely flush its own water, bed was so wore out in made noise every little movement. We really looking forward to staying in this hotel when booked but was really let down.
Nice and clean. For the most part good service. Only thing I would work on is the customer service over the phone. When we arrived at the airport we called the hotel for directions/instruction on where the shuttle to the hotel was located. The staff member was short on the phone and gave wrong directions.
The beds only had 2 thin sheets on it. We had to ask for extra blankets. There should be a comforter on the bed.
Great location near the airport. Very good restaurant, but a bit pricey. Hotel staff was great and good value for the money.
Wonderful experience. great amenities. Great location.
The front desk receptionist was accommodating and offered an early check in; upon our arrival from a 10 day cruise. The lobby is nicely decorated as well as the restaurant, all seems very attractive when you first arrive. But the rooms are extremely dated, carpet dirty, beds are sinking (too old), pillows have no more life (very flat) and the bathrooms need renovating (broken shower handles, damaged walls that need repainting etc. The whole hotel needs a good face lift. I would also recommend retraining the staff about hotel management, customer relations and punctuality. Myself and 5 other guests waited 20 minutes for the Starbucks barista to show up. Overall this hotel definitely needs some revamping as the service quality, room cleanliness and comfort is not up to par at all of a 4 star hotel.
Close to airport. Free shuttle to airport. I LOVED the croissants!
The young lady at the Starbucks counter was amazing! Such a sweetheart. Extremely helpful and knowledgeable about the area. Great experience with her! She is a gem, Pullman is lucky to have her. The young lady that checked us was great! Very nice, patient and friendly. She is the kind of employee you hope to have an encounter with! She has to be a manager or train others! She is the kind of employee that we (as leadership) beg for.
Would have been nice if there was a fridge in the room
They got us a room at 10am, just after returning from a cruise. Daytime service at the bar was very slow and very expensive. The shuttle to the airport was in a clean new vehicle. Pool was gorgeous
very old room,dirty,completed outdated,bad beds,nasty carpet.
The location of the hotel was great an easy 10 to 20 mins from wherever i wanted to be.
Pullman Miami Airport places you within a 10-minute drive of popular sights such as CityPlace Doral and Dolphin Mall. This 281-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with to-go breakfast, available for a fee from 6 AM to 11:00 AM.
All 281 rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and 42-inch LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free local calls, free bottled water, and safes are other standard amenities.
At Pullman Miami Airport, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 21.00 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Thank you for your comments, we appreciate you selecting the Pullman Miami Hotel for your stay. We hope to see you back soon!
Horrible customer service all kind of Hidden fees I would never stay there again
Thank you for your review, we appreciate your time. We would like further details of your stay, so we can continue to improve on our service and facility. Warm Regards,
Due to the current events in sanitization, I did NOT see 1 hand sanitizer from the time I walk in the lobby to my room. The doors must be touched, no sanitizer, check-in no sanitizer, elevator no sanitizer. A hotel that was previously stayed at had sanitizer at every touch point in the hotel and even at the automatic doors the enter the building. Once we got the room, it wasn't as nice as it looks in pictures, no deep soaker tub in the room, does have a regular bathtub tho. Sofa was broken and was sitting with an angle, toilet could barely flush its own water, bed was so wore out in made noise every little movement. We really looking forward to staying in this hotel when booked but was really let down.
Nice and clean. For the most part good service. Only thing I would work on is the customer service over the phone. When we arrived at the airport we called the hotel for directions/instruction on where the shuttle to the hotel was located. The staff member was short on the phone and gave wrong directions.
The beds only had 2 thin sheets on it. We had to ask for extra blankets. There should be a comforter on the bed.
Dear Lou, We're happy to hear that even though your bed was not to your preferred level of comfort, we could accommodate you accordingly with extra blankets. Your insight has been forwarded to our team for consideration and we hope to see you again the next time you're in town. Yours in hospitality, Dan McDermott General Manager
Great location near the airport. Very good restaurant, but a bit pricey. Hotel staff was great and good value for the money.
It's a pleasure to learn that you had a satisfying experience with us, highlighted by our unparalleled convenience to the airport and superb hospitality. We are glad as well that you felt got your money's worth during your stay despite your concerns with rates at our on-site restaurant. Nevertheless, it is good to know that the meals served were to your liking. On behalf of our team, thank you for the perfect rating, and we'd love to have you back at Pullman Miami Airport Hotel to share another enjoyable experience! Yours in hospitality, Dan McDermott General Manager
Wonderful experience. great amenities. Great location.
We at Pullman Miami Airport Hotel love being identified as a fantastic choice! It's our mission to ensure our guests receive an outstanding and exceptional experience they expect and deserve. It is rewarding to hear that we've done a great job. Our entire team will be proud to have earned your positive feedback because of our convenient location and amazing amenities. We would love nothing more than to see you again the next time you're in the area. Yours in hospitality, Dan McDermott General Manager
Thank you for your review!