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Pullman Miami Airport

4.0 out of 5.0

Recent guest reviews

close to the airport, professional staff. The only negative point is the rate for the parking. Visitors have to paid quite a lot, resident also

Great location and friendly staff Highly recommend

The hotel was canceled on us on the day of the reservations. We received the email only after arriving to Miami and waiting 40 min outside for the shuttle. Called the shuttle number and received a standard message of regular business hours. Nothing suggested of hotel being closed. After whole day of traveling and waiting for the shuttle find out of the cancelation. At that point all airport hotels were soledly booked. We didn't received any assistance from the hotel or orbitz.

Just passing by Miami, I decided to stay one night. The hotel was modern, clean, the staff was courteous and very inviting. I will stay here again.

Would like to loose $17 daily parking fee. Breakfast area was so cold that I felt the need to eat outside in the the 90 deg heat. Had requested single bed option in the Orbitz reservation but this never materialized & ended up looking at 2 queens.

I didnt have a good experience at this hotel. When we arrived after our long flight..we found caos in the hotel lobby when we walked in. All the hotel computer systems were down so upon check in, reservations only, you had to show your reservation confirmation in your emails. I waited in a long line to finally get to staff. Once i got to the front, i how i payed extra for a water view, i showed him my confirmation in which it also stated this. He told me the confirmation wasnt specific enough, and i cant get a room with a view unless i contact orbitz. So i step to the side of the line to contact orbitz. Once i orbitz on the phone, the guy refused talk to them. He told me i had to get back in the line. Orbitz kept apologizing to me. Even customers waiting to be roomed stated how wrong that was. Long story short, i ended up asking for management. Situation was resolved. Since the systems were down no room keys were issued. We literally had to wait for someone to let us in/out the room. We had to wait in another line for this.Upon entering the room i noticed the carpet looked really old and stained. A look of almost mildew, without an odor. I asked hotel staff about it. They said it was decoration. The beds were really soft, the rooms were really clean. Cleaning people did excellent each day. This hotel is very very far from the beach. 30 mins plus. No shuttle to beach, wouldnt recommend staying here if you want to go to beach daily. Uber cost 18-20 one way to the beach.

Stayed on business. Really did not use many of the facilities. Overall pleasant surroundings.

Staff was amazing, everyone wanted to help you, everyone greeted you and they knew you after a few days and would welcome is back after a day of activities, everything looked great pictures don't tell you they same story you'll have to visit for yourself

Unfortunately only an overnight stay & arrived late. Stayed 2 years ago when Hotel was Sofitel brand & needed a makeover. Now fully refurbished & looked great.

The staff and managers or 100% professional and went out of their way during my stay in the room was beautiful and they accommodated all of my needs I would definitely highly recommend them again and I will be coming back to visit

Great hotel but no vending machines. Can't buy snack or drink after Starbucks closes

Great hotel and great amenities! Room was spacious and clean. Staff was very helpful! Loved my stay!!!

Good location and a very clean hotel with excellent customer service!

The hotel was nice. It had a great view and the employees where great. I will definitely will staying at that hotel again in the future

Nice quiet hotel , like transportation to an from airport

House keeper didn't understand English she took the wrong bag for trash. I called for bath linens and a hour later I had to go to the front desk to remind them because nobody ever answers the phone in any department. I paid $3.27 for ONE can of Soda. We had got wine as a gift and was not allowed to drink it in the pool area. No balcony to sit out on. The pillow case to the pillows did not fit and was all balled up. There was an uncomfortable cushion on top of the mattress and last but not least there was no microwave to use. By far the worst stay I have ever had in MIAMI. I will never ever stay or recommend anybody to this HOTEL. Thanks Jovan Alexander

The initial impression as you enter the Pullman is "Nice place! Friendly helpful staff! Beautiful pool and restaurant!" Then you go to your room.... it's a dump! Stained carpet, truck stop bathroom, uncomfortable bed with no top sheet. No closet, loud mini fridge just sitting against one wall. Noisy hallways and heard the "ding" of the elevator every few minutes. I could have had a nicer room at the Motel 6 down the the road for 1/3 the price!

Flat sheets tucked in place of fitted sheets always bugs me, so that was grump 1. Then I realized there was no top flat sheet, just a comforter. That raises huge concerns for hygiene, and also makes temperature regulation considerably more challenging. I had stayed here previously and enjoyed it. I won't stay here again after this trip.

It was very good to stay there, but the people take too long to serve the clients. At the breakfast time staffs were good especially Boston. He was very friendly and helpful!

Great location because it is near the Miami airport and the port. Beautiful views of the city and hotel grounds. Good on-site restaurant with a good selection of tasty foods. The shuttles are fabulous.

5800 Blue Lagoon Dr Miami FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Winery
  • Free airport shuttle

Pullman Miami Airport is located within a few miles (5 km) of Magic City Casino and Grapeland Water Park. This 281-room, 4-star hotel has a restaurant, a winery, and an outdoor pool. On a lake, the hotel is also close to Miracle Mile and Mall of the Americas.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

Pullman Miami Airport's 281 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and 42-inch LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free local calls, free bottled water, and safes are other standard amenities.


Property features

Guests of Pullman Miami Airport enjoy a winery, an outdoor pool, and a 24-hour fitness center. If you drive, self parking is USD 17.00 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include an outdoor tennis court, free WiFi in public areas, and 10 meeting rooms.

Room options

Deluxe Room, 2 Double Beds, View

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed, View

King 1 | Sleeps 3

Superior Room, 1 King Bed, City View

King 1 | Sleeps 3

Superior Suite, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Pullman Miami Airport

Everyone (40) Couples (96) Business (41) Family (37) Friends (11) Other (26)
4

nice and very convenient hotel

Everyone

close to the airport, professional staff. The only negative point is the rate for the parking. Visitors have to paid quite a lot, resident also

By , from Haiti on Oct 5, 2017

Review comment responded on Oct 9, 2017

Dear Pipo, Thank you for choosing Pullman Miami. We appreciate your feedback. Please come back and visit us very soon.

5

great hotel

Everyone

Great location and friendly staff Highly recommend

By on Sep 29, 2017

Review comment responded on Oct 2, 2017

Thank you for choosing Pullman Miami. We appreciate your feedback and love your comments. Please come back and visit us soon!

1

the hotel cancelled on the day of reservations

Everyone

The hotel was canceled on us on the day of the reservations. We received the email only after arriving to Miami and waiting 40 min outside for the shuttle. Called the shuttle number and received a standard message of regular business hours. Nothing suggested of hotel being closed. After whole day of traveling and waiting for the shuttle find out of the cancelation. At that point all airport hotels were soledly booked. We didn't received any assistance from the hotel or orbitz.

By on Sep 28, 2017

Review comment responded on Oct 2, 2017

Thank you for reaching us. We apologize for any inconvenience caused. We hope you give us the opportunity to better serve you in the near future.

5

nice close to the airport

Everyone

Just passing by Miami, I decided to stay one night. The hotel was modern, clean, the staff was courteous and very inviting. I will stay here again.

By , from Missouri on Aug 27, 2017

Review comment responded on Aug 31, 2017

Dear S, Thank you for taking the time to rate us. We appreciate it! We are glad you enjoyed your stay. Please come back and visit us soon!

5
Business Travelers

Would like to loose $17 daily parking fee. Breakfast area was so cold that I felt the need to eat outside in the the 90 deg heat. Had requested single bed option in the Orbitz reservation but this never materialized & ended up looking at 2 queens.

By on Aug 18, 2017

Review comment responded on Aug 21, 2017

Thank you for your feedback, we appreciate your rating.

2

far from the beach

Everyone

I didnt have a good experience at this hotel. When we arrived after our long flight..we found caos in the hotel lobby when we walked in. All the hotel computer systems were down so upon check in, reservations only, you had to show your reservation confirmation in your emails. I waited in a long line to finally get to staff. Once i got to the front, i how i payed extra for a water view, i showed him my confirmation in which it also stated this. He told me the confirmation wasnt specific enough, and i cant get a room with a view unless i contact orbitz. So i step to the side of the line to contact orbitz. Once i orbitz on the phone, the guy refused talk to them. He told me i had to get back in the line. Orbitz kept apologizing to me. Even customers waiting to be roomed stated how wrong that was. Long story short, i ended up asking for management. Situation was resolved. Since the systems were down no room keys were issued. We literally had to wait for someone to let us in/out the room. We had to wait in another line for this.Upon entering the room i noticed the carpet looked really old and stained. A look of almost mildew, without an odor. I asked hotel staff about it. They said it was decoration. The beds were really soft, the rooms were really clean. Cleaning people did excellent each day. This hotel is very very far from the beach. 30 mins plus. No shuttle to beach, wouldnt recommend staying here if you want to go to beach daily. Uber cost 18-20 one way to the beach.

By , from houston, Tx on Aug 18, 2017

Review comment responded on Aug 21, 2017

Dear talan, Thank you for staying with us and for your feedback. As you mentioned, unfortunately our computer services were down for the majority of the day. I apologize for what it seems a lapse in our service by our front desk team. We take pride in our service and we regret to learn that we fail to do so. Please come back in the near future to better serve you.

4
Everyone

Stayed on business. Really did not use many of the facilities. Overall pleasant surroundings.

By on Aug 3, 2017

Review comment responded on Aug 7, 2017

Thank you for your feedback, we appreciate it. Come back and visit us soon to better enjoy our facilities.

5

great hotel

Everyone

Staff was amazing, everyone wanted to help you, everyone greeted you and they knew you after a few days and would welcome is back after a day of activities, everything looked great pictures don't tell you they same story you'll have to visit for yourself

By , from B on Jul 23, 2017

Review comment responded on Jul 25, 2017

Thank you for sharing your experience with others. We appreciate your preference and your kind words. Please come back and visit us soon!

5

great stay ~~all too short!l

Everyone

Unfortunately only an overnight stay & arrived late. Stayed 2 years ago when Hotel was Sofitel brand & needed a makeover. Now fully refurbished & looked great.

By on Jul 19, 2017

Review comment responded on Jul 20, 2017

Thank you for your loyalty! We are glad you came back and got to see the first Pullman in USA. Please come back and visit

5

above and beyond

Everyone
Peace

The staff and managers or 100% professional and went out of their way during my stay in the room was beautiful and they accommodated all of my needs I would definitely highly recommend them again and I will be coming back to visit

By , from Bodton on Jul 11, 2017

Review comment responded on Jul 14, 2017

Dear Joanna, Thank you for staying with us and for taking the time to share your review. We are delighted with your kind words about our service. Please come back and visit us during your next visit to Miami.