The hotel was nice and the pool was awesome the water was nice and warm the only problem I had that it was always cold in the hotel.
It was surrounded by water
No dislikes at all.
Online booking gives distorted view of hotel. Room smell wet mildewy. Water view is of man-made water holes. Absolutely overpriced all around.
Very friendly staff bust is that enough? Super hard mattress, mild in shower, carpet needed cleaned. A boxed turkey sandwich with mayo and lettuce as the only breakfast choice? It to mention they were stacked on a table for hours. Management should be more engaged in what is being put in the overpriced box and how it’s being kept safe from bacteria growth.
Convenience, close to airport. Shuttle pick up and drop off
Horrible customer service all kind of Hidden fees I would never stay there again
Due to the current events in sanitization, I did NOT see 1 hand sanitizer from the time I walk in the lobby to my room. The doors must be touched, no sanitizer, check-in no sanitizer, elevator no sanitizer. A hotel that was previously stayed at had sanitizer at every touch point in the hotel and even at the automatic doors the enter the building. Once we got the room, it wasn't as nice as it looks in pictures, no deep soaker tub in the room, does have a regular bathtub tho. Sofa was broken and was sitting with an angle, toilet could barely flush its own water, bed was so wore out in made noise every little movement. We really looking forward to staying in this hotel when booked but was really let down.
Nice and clean. For the most part good service. Only thing I would work on is the customer service over the phone. When we arrived at the airport we called the hotel for directions/instruction on where the shuttle to the hotel was located. The staff member was short on the phone and gave wrong directions.
The beds only had 2 thin sheets on it. We had to ask for extra blankets. There should be a comforter on the bed.
Great location near the airport. Very good restaurant, but a bit pricey. Hotel staff was great and good value for the money.
Wonderful experience. great amenities. Great location.
The front desk receptionist was accommodating and offered an early check in; upon our arrival from a 10 day cruise. The lobby is nicely decorated as well as the restaurant, all seems very attractive when you first arrive. But the rooms are extremely dated, carpet dirty, beds are sinking (too old), pillows have no more life (very flat) and the bathrooms need renovating (broken shower handles, damaged walls that need repainting etc. The whole hotel needs a good face lift. I would also recommend retraining the staff about hotel management, customer relations and punctuality. Myself and 5 other guests waited 20 minutes for the Starbucks barista to show up. Overall this hotel definitely needs some revamping as the service quality, room cleanliness and comfort is not up to par at all of a 4 star hotel.
Close to airport. Free shuttle to airport. I LOVED the croissants!
Pullman Miami Airport places you within a 10-minute drive of popular sights such as CityPlace Doral and Dolphin Mall. This 281-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6 AM to 11:00 AM.
All 281 soundproofed rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and 42-inch LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free local calls, safes, and desks are other standard amenities.
At Pullman Miami Airport, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 21.00 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.
The hotel was nice and the pool was awesome the water was nice and warm the only problem I had that it was always cold in the hotel.
It was surrounded by water
Thank you for allowing us to host you. We hope you had a restful and relaxing stay. It was an honor to call you our guest and we look forward to seeing you again soon! Yours in hospitality, Dan McDermott General Manager
No dislikes at all.
It means a lot to see your rating! We enjoyed being your host at Pullman Miami Airport Hotel, and we thank you for choosing us. All the best, and we are eager to see you again! Yours in hospitality, Dan McDermott General Manager
Online booking gives distorted view of hotel. Room smell wet mildewy. Water view is of man-made water holes. Absolutely overpriced all around.
We're grateful that we had the opportunity to host you during your time in Miami, but we're sorry that we failed to meet your expectations. Guests are always encouraged to share any concerns with our friendly front desk team. It would have been our pleasure to see if a room with a better view was available. We'll do a full inspection regarding the odor and maintenance concerns you had. Hopefully, our location worked well for your plans in town. On behalf of our entire team, we wish you all the best. Best Regards, Dan McDermott General Manager
Thank you for response!
Very friendly staff bust is that enough? Super hard mattress, mild in shower, carpet needed cleaned. A boxed turkey sandwich with mayo and lettuce as the only breakfast choice? It to mention they were stacked on a table for hours. Management should be more engaged in what is being put in the overpriced box and how it’s being kept safe from bacteria growth.
Guest satisfaction is important to us, so we're happy to hear our friendly staff made you feel welcome. However, we apologize for any concerns about cleanliness as well as for any issues with the beds and breakfast offering. We'll pass your comments along to our staff for further review, and we hope your next trip is more enjoyable. Best Regards, Dan McDermott General Manager
Thank you for your response!
Convenience, close to airport. Shuttle pick up and drop off
Dear Kelvin, We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to hear that our proximity to the airport and included shuttle added to your experience. If your travels bring you back to town, please come see us again at Pullman Miami Airport Hotel! Yours in hospitality, Dan McDermott General Manager
Thank you for your review!
Thank you for your comments, we appreciate you selecting the Pullman Miami Hotel for your stay. We hope to see you back soon!
Thank you for your recent stay with us at Pullman Miami Airport Hotel. We're pleased to hear that you had an agreeable visit and had the opportunity to enjoy the pool during your time with us. However, we're sorry to learn that the interior temperature of the property was not to your preference. We consider all feedback a chance to constantly monitor guest satisfaction. Thank you for taking the time to leave your feedback, and we hope to have the pleasure of welcoming you back on another occasion. Yours in hospitality, Dan McDermott General Manager