At the time of checking gave us a room that was not ready (dirty), when we walked down to get a different room, the person at the front desk handed off a new key and didn’t even said sorry. We walked up to the new room and this one had food inside the fridge…you can see signs all over the place about disinfection and cleanliness due Covid but it’s clear they are not following.
It’s a beautiful hotel however, staff not very highly professional.
Overall we had a good stay at the Intercontinental at Doral, Miami. My only complaint would be that when we received our room we found some unfinished drinks of the last guests inside the mini bar, also there was no remote control for the TV. So when we were about to go out I informed at the reception about the cleanliness of the room and the missing remote control. They said they were going to send someone to clean the minibar. Three hours later the same drinks were still there and we didnt have a control remote. I called to the reception, unfortunately they were not very attentive, and they sent someone with a control remote, but never sent someone from the cleaning staff.
The people of restaurant are ugly
A perfect stay in Miami
Excellent nice layout, very handy location. nice decoration. Need some more food choice
The property is located in an upscale neighborhood. Good food and small shops within walking distance. Friendly and helpful staff at hotel.Excellent service and good food within the hotel.On the downside it's a $40 cab ride from downtown.
Nice clean hotel. Liked it very comfortable Thanks
I overall really enjoyed our stay the first time at this hotel. This time the case was different, we were given a room right next to the elevator an needless to say didn’t sleep at all. From loud conversations happening to guests getting in and out all night of the elevator. Our room had no do not disturb sign so we got woken up twice by house keeping trying to clean the room way before our checkout...9:15am and 10:30am. There was only a bar of soap for showering and one for our face. Since I had stayed here before I knew this was an accident that the room amenities fell short of what we got. So to end this complaining Because I honestly do believe everything was honesty just not our day, I would stay here again but will make sure not to be placed by or near elevators.
CityPlace Doral is within a mile (2 km) of Intercontinental at Doral Miami, an IHG Hotel, and other popular attractions like Dolphin Mall are within a few miles (5 km). This 4.5-star hotel has 265 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in fusion cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 10:00 AM.
Intercontinental at Doral Miami, an IHG Hotel's 265 soundproofed rooms provide iPod docks, refrigerators, and minibars. Guests can expect 48-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, free newspapers, and laptop-compatible safes.
At Intercontinental at Doral Miami, an IHG Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.
At the time of checking gave us a room that was not ready (dirty), when we walked down to get a different room, the person at the front desk handed off a new key and didn’t even said sorry. We walked up to the new room and this one had food inside the fridge…you can see signs all over the place about disinfection and cleanliness due Covid but it’s clear they are not following.
It’s a beautiful hotel however, staff not very highly professional.
Thank you for the 4 out of 5 rating. I will share your comments with the leadership team and we will attempt to address the issue. Thank you once again.
Overall we had a good stay at the Intercontinental at Doral, Miami. My only complaint would be that when we received our room we found some unfinished drinks of the last guests inside the mini bar, also there was no remote control for the TV. So when we were about to go out I informed at the reception about the cleanliness of the room and the missing remote control. They said they were going to send someone to clean the minibar. Three hours later the same drinks were still there and we didnt have a control remote. I called to the reception, unfortunately they were not very attentive, and they sent someone with a control remote, but never sent someone from the cleaning staff.
I am very sorry about the cleanliness and service miscues. We have addressed with the team and will use this to improve. Thank you once again.
The people of restaurant are ugly
Thank you for your review and comments. I am very sorry that you had a negative experience in our restaurant. I hope you will have the confidence to come back and see us.
A perfect stay in Miami
Thank you for the 5 out of 5 rating!! Much appreciated.
Thank you for taking the time to write a review. We appreciate it!
Thank you for the 5 out of 5 rating!
Good afternoon, Thank you for the feedback. We appreciate your stay here with us, hope to see you again soon! Best Regards
Good afternoon, Thank you for the feedback. We appreciate your stay with us and hope to see you soon again! Best Regards
Excellent nice layout, very handy location. nice decoration. Need some more food choice
Good afternoon, Thank you for the feedback. We appreciate you choosing us for your stay. Come again soon! Best Regards
Hello William We thank you for taking the time to leave a review, your feedback is important to us. We apologies that your had an unpleasant experience and will address it directly with our staff.