Came for one night stay, drain not working properly, no pool, your company should inform gsts that pool is close
This facility need totally renovate, everything is very old and dirty
For starters it took me a good hour to check in before they finally found my reservation. Property very poorly maintained
First impression, started at the entrance, very dirty. Front desk check-in with Ingrid, excellent service. Lobby appearance, disappointing need much TLC. Room, shower didn’t work, diverting valve not working, hard to control temp, called for repair, front desk indicated it was repaired, not at all, it also leaked at least 100 gallons a day, so much for the environment. Pool staff, very friendly. Security guard at the pool, I was one of two guest that had a very unpleasant conversation, when requested to please get the manager, his answer, “its not my job”, so sorry to say, I would not stay at your property again, nor recommend it.
The only thing I like about this hotel is the pool is a nice huge size and it’s right on the beach. Everything else is horrible. The food options , the staff all terrible. Oh and doing loud construction on ur balcony at 8am everyday ! And I mean Loud!
The property was decent however very dated. The rooms had a distinct odor to them. It was an average hotel cleanliness was below average
The location is one of the best beach locations in florida. One of the surprise benefits was how close it was to shopping plazas and retail stores.
When I arrived they had no record of the reservation nor that I paid Orbitz. It took a long time and they still couldn't figure it out
I like the pool area
It’s no secret that the resort needs a total upgrade. But the renovated rooms are perfectly Fine and clean . My room had no smell At all and everything was fresh and clean. The pool is nice and big and beautiful and the beach is in an awesome location. Resort was fine to me minus the hallways being old but your not sleeping in the hallways lol wish they had more dinner and breakfast options . I would return for that price my kids had a blast !
Poor, poor, poor experience. Where do I start- drilling during sleeping hours, inconsistent hot water for shower, broken closet, vomit situation over porch balcony, management who promised a call back that never happened, room change that never happened, no TV, internet not working. Never again 👎
The place was filthy not clean the room was smelled bad
The safe does not work
Located 2.2 mi (3.6 km) from Oleta River State Park, Ramada Plaza by Wyndham Marco Polo Beach Resort is within a 5-minute drive of other popular attractions like Aventura Mall. This 3-star hotel has 237 guestrooms and offers conveniences like a bar/lounge, an outdoor pool, and a gym.
Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free newspapers are also available. Housekeeping is available on request.
Ramada Plaza by Wyndham Marco Polo Beach Resort features an outdoor pool, a children's pool, and a gym. Valet parking is offered for USD 25 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a steam room, conference space, and a business center.
Came for one night stay, drain not working properly, no pool, your company should inform gsts that pool is close
This facility need totally renovate, everything is very old and dirty
Dear Orest, Thank you for reviewing your recent stay. Please accept our apologies for the cleanliness issues you encountered while here and that you felt our property needed updating. We have shared your comments with our appropriate team as we are continually striving for ways to improve. We appreciate your patience and hope to see you again.Thank you,Guest Relations
For starters it took me a good hour to check in before they finally found my reservation. Property very poorly maintained
Dear Waldemar, Thank you for being our guest and for the feedback. We regret not meeting all of your expectations with our property and apologize for the unsatisfactory check-in experience you had. We have shared your comments appropriately as we are continually striving for ways to improve. We appreciate your patience and hope to have you again to make a better impression.Thank you,Guest Relations
First impression, started at the entrance, very dirty. Front desk check-in with Ingrid, excellent service. Lobby appearance, disappointing need much TLC. Room, shower didn’t work, diverting valve not working, hard to control temp, called for repair, front desk indicated it was repaired, not at all, it also leaked at least 100 gallons a day, so much for the environment. Pool staff, very friendly. Security guard at the pool, I was one of two guest that had a very unpleasant conversation, when requested to please get the manager, his answer, “its not my job”, so sorry to say, I would not stay at your property again, nor recommend it.
Dear Rene, Thank you for reviewing your recent experience at our hotel. We want to apologize for the maintenance issues you encountered while here and for the inconvenience this caused you. We have shared your comments appropriately as we are continually striving for ways to improve. Moreover, we are sorry for the behavior of one of our associates, and we have shared your concern appropriate to ensure this is not repeated. On a positive note, we are happy you liked our service. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay.Thank you,Guest Relations
Dear Mr. Lynn, We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known.Thank you,Guest Relations
The only thing I like about this hotel is the pool is a nice huge size and it’s right on the beach. Everything else is horrible. The food options , the staff all terrible. Oh and doing loud construction on ur balcony at 8am everyday ! And I mean Loud!
Dear Natalie, Thank you for evaluating your recent stay. Please accept our apologies for the service issues you faced while here, and we have shared your comments appropriately to ensure this is not repeated. We are also sorry for the noise disturbance you endured due to ongoing remodeling and for the inconvenience this caused you. We also regret not meeting your expectations with our food options and have taken note of your feedback as we are continually striving for ways to improve. On a positive note, we are happy you liked our relaxing pool. We appreciate your patience and hope you will give us another opportunity to make a better impression.Thank you,Guest Relations
The property was decent however very dated. The rooms had a distinct odor to them. It was an average hotel cleanliness was below average
Dear Thomas, Thank you for sharing your review of our hotel. We apologize for the cleanliness issue you encountered in your room. We work hard to provide a clean and comfortable environment; therefore, we regret this was not your experience. We have shared your feedback as we continually strive to improve our guest experience. We do hope you give us another chance to prove that we have changed and take your comments seriously.Thank you,Guest Relations
The location is one of the best beach locations in florida. One of the surprise benefits was how close it was to shopping plazas and retail stores.
Dear Chauncey, Thank you for the great review of Ramada Plaza Marco Polo Beach Resort. We are pleased you had a pleasant stay and that our excellent location made it even better. It was our pleasure hosting you, and we look forward to seeing you soon. Thank you,Guest Relations
When I arrived they had no record of the reservation nor that I paid Orbitz. It took a long time and they still couldn't figure it out
Dear Michael, Thank you for choosing to stay with us, and we appreciate you sharing feedback regarding your check-in experience. Because we know how important a first impression is, we apologize for the issues you faced with the reservation and the inconvenience caused due to the delay. We will share your comments appropriately, as we are committed to providing a seamless visit to all our guests. We hope you will give us an opportunity in the future to regain your trust. Thank you,Guest Relations
Dear Eugene, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Ramada Plaza Marco Polo Beach Resort.Thank you,Guest Relations
Dear Paul, Thank you for taking the time to review your recent stay. Please accept our apologies for the issues you encountered with the room assigned and for the inconvenience this caused you. We have shared your comments appropriately to ensure a much better guest experience moving forward. We also regret your disappointment due to the pool being closed. We appreciate your patience and hope to see you again to provide you with the seamless experience you deserve.Thank you,Guest Relations