Great view and location. Close to public beach. I didn't5r like the fact that paying for valet parking was required and yet not listed upfront as a mandatory cost, as there was no public parking close by.
The outdoor pool was really nice and had nice views. Unfortunately our room was not clean, there was a sticky residue on the floor and a huge mold stain on one of the mattresses.
Upon extending my stay i asked for room cleaning services. The front desk attendant replied
Nice swimming pool and view. The room has never been cleaned even after request, so need to check out and check in again to move to a clean room.
Lakeisha who was working the front desk was very personable and helpful in coordinating our room and in making sure that we had a great time at the hotel. She was very informative and helped us get everything that we needed during our stay. The valet parking was an unexpected extra cost as was the $25/day amenity fee. The amenities are shared with the Double Tree hotel which is on the other side of A1A near the ocean but was a bit of a walk to get to.
Charging for parking, there is not bag for te trash, offering breakfast but it’s not
The valet guys are the best and so were the front desk people. The only complaint was the traffic and nothing the hotel can do about that...Excellent experience...will stay there again for sure!
The staff was friendly, the credit card machine was done so they wrote my personal info down, hopefully it stays safe.
Cleanliness of the property. Friendliness of staff. Angela and Shannon at the bar were phenomenal, friendly and accommodating! Pleasure to deal with. Shaquavia in sales was very accommodating with our room and stay!
Location was great............................ The end
Absolutely relaxing and views that will send ur mind far far away This hotel provides everything you can ever imagine so never trust those negative reviews you need to visit for the experince of a lifetime we had such a memorable stay and your family can too.
I enjoyed the security this property offered in tying elevation operations to the room key. The unique view of the pool and ocean made the visit special.
Upset because charge money to parking our car in the garage per day
Oleta River State Park is within a mile (2 km) of Residence Inn by Marriott Miami Sunny Isles Beach, and other popular sites like Haulover Park are within a couple of miles (3 km). This 194-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and a rooftop terrace.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
All 194 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. 47-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.
Guests of Residence Inn by Marriott Miami Sunny Isles Beach have access to an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is offered for USD 28 per day. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include free WiFi in public areas, conference space, and coffee/tea in a common area.
Great view and location. Close to public beach. I didn't5r like the fact that paying for valet parking was required and yet not listed upfront as a mandatory cost, as there was no public parking close by.
The outdoor pool was really nice and had nice views. Unfortunately our room was not clean, there was a sticky residue on the floor and a huge mold stain on one of the mattresses.
Dear Guest, Thank you for choosing to stay with us. We apologize for the cleanliness issue you had in your room. We have processes in place to ensure these instances don't occur, and we are sorry something was missed. We shared your feedback with our head of housekeeping so we can prevent this from happening again. On a positive note, it is good to learn you liked our outdoor pool and our beautiful views. It was a pleasure to have you as our guest, and we hope to see you again soon. Dace Stewart General Manager
Upon extending my stay i asked for room cleaning services. The front desk attendant replied
Dear Guest, thank you for the review. Keeping the guests' safety in mind we have revised our housekeeping service and we hope our front desk associates communicated this to you. However, we regret if any inconvenience you encountered. We value your feedback and encourage you to try us again as we are confident you will have a better experience. Dace Stewart, General Manager
Dear Yonis, thank you for your terrific rating of Residence Inn Miami Sunny Isles Beach. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Dace Stewart, General Manager
Nice swimming pool and view. The room has never been cleaned even after request, so need to check out and check in again to move to a clean room.
Dear Dimitri, thank you for your review. While we are glad you liked our pool and enjoyed the views, we are sorry for the issues you encountered. Your comments will surely be discussed with the appropriate team to see where we fell short. We hope to have an opportunity to welcome you back and provide you with a seamless experience. Dace Stewart General Manager
Lakeisha who was working the front desk was very personable and helpful in coordinating our room and in making sure that we had a great time at the hotel. She was very informative and helped us get everything that we needed during our stay. The valet parking was an unexpected extra cost as was the $25/day amenity fee. The amenities are shared with the Double Tree hotel which is on the other side of A1A near the ocean but was a bit of a walk to get to.
Dear Guest, thank you for choosing to stay with us at Residence Inn Miami Sunny Isles Beach and for taking the time to post your review. Lakeisha is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to her. However, we regret that some of our charges came as a surprise to you. We value your feedback and hope to have the pleasure of hosting you again soon. Dace Stewart, General Manager
Charging for parking, there is not bag for te trash, offering breakfast but it’s not
Dear Guest, thank you for your review. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Dace Stewart, General Manager
The valet guys are the best and so were the front desk people. The only complaint was the traffic and nothing the hotel can do about that...Excellent experience...will stay there again for sure!
Dear Guest, thank you so much for your feedback regarding your stay at the Residence Inn Miami Sunny Isles Beach. We are so glad you were able to take advantage of our friendly valet and front desk service. We want our guests to enjoy a relaxing stay, and this is just one of the ways we try to make things easier for you. We will be sure to let our valet and front desk team know our guests think they are doing a great job. It was a pleasure having you here, and we look forward to your next visit. Dace Stewart, General Manager
Dear Guest, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Residence Inn Miami Sunny Isles Beach look forward to your next visit. Dace Stewart, General Manager
Dear Guest, thank you for choosing Residence Inn Miami Sunny Isles Beach and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Dace Stewart, General Manager
Dear Guest, thank you for your review of Residence Inn Miami Sunny Isles Beach. We are glad you loved our terrific location and the scenic view. We value your feedback and hope to see you again soon. Dace Stewart General Manager