6/10 Okay
Verified traveler
Business traveler
Feb 21, 2025
Liked: Cleanliness, staff & service
Disliked: Room comfort
A few issues, but large rooms and great location
The lobby is spacious and modern. There was no store to buy toiletries, or breakfast, except muffins, and drinks from a vending machine. The room (suite) was very large, which was a plus, but the coffee machine did not work; the shower door did not close all the way, getting water all over the floor. The bathroom door did not close shut, and kept banging into the sink counter when you rolled it. The door was worn out from all the banging on one edge and almost falling off the track. The sofa bed was supposed to be full size, but my 17yo had his feet completely hanging off of it. We were supposed to get free water each DAY, but on day two they said it was only once per STAY, yet they gave us 2 more on day three. We had a hard time getting ubers from UM (my son went for a cello audition), and they sent us a car service which was $50 for a 10min ride to the airport, which initially cost us $22 when we arrived. All in all, the service was great, but the commodities and amenities were lacking. The hotel is updated, but those updates are definitely showing signs of wear and tear already. It definitely could use a breakfast option, since coffee pots aren’t working and there are no warm food options available in the lobby. The best part is the size, location, and service— save for the front desk person that would not give us water on day two.
Verified traveler
Stayed 3 nights in Feb 2025