For the price, this hotel falls short. Their staff on the phone was excellent. In person, uncaring and inattentive.
Filthy and staff had terrible attitude and poor service
Meticulously clean, beautiful grounds, friendly staff
Hotel is beautiful. Kids loved the onsite pools, hot tubs, and beaches. We wanted a family style hotel over the New Years time, and this fit the bill nicely. The roof top pool/bar was 21 and over which we didn't realize going in, but wasn't a big issue. The two in hotel bars tended to close early or not open at all, but could be due to COVID. Property is located pretty far north and most walkable restaurants required reservations if you wanted to eat at normal times, but it is a short Uber or bus trip south to the hot spots. Overall, a very good experience for my family for our first time to Miami.
Stay away , the most rude staff I have ever seen. If you need a fork, cup of ice or just a cup get ready to pay for it and then get ready for the rudeness.
This is a beautiful hotel. However, the service was horrible.
Amazing location in Surfside. Beautiful setting! Understaffed hotel, but got what I paid for! If you are looking for a nice hotel in surfside for a reasonable price, look no further! Staff was nice, just go in with expectation that this isnt a luxury resort and you will have a wonderful time.
Everything was mediocre. Was disappointed with how difficult it was to get through to the front desk staff. They simply do not answer the phone. My refrigerator was not working and the common areas should have been cleaned better. The carpet in the halls needed to be cleaned and vacuumed. Ice machines weren’t working. I stayed for two days and the halls were not vacuumed. Other than that everything was ok. Not the best but ok.
Great stay best service highly recommended to stsy here lovely view
beach was closed rooftop pool was closed staff was not trying to be helpful only cared about the event coming up did not even let me leave my luggage there until my flight later that evening
2 bathrooms amazing! Beautiful garden and pool. Stunning lobby..just elegant overall
Surfside Beach is within a 5-minute walk of Grand Beach Hotel Surfside while other popular sites like Bal Harbour Shops are within a 15-minute stroll. This 268-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a restaurant.
This hotel serves as home to a restaurant, which has ocean views and specializes in international cuisine, along with a rooftop bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.
All of Grand Beach Hotel Surfside's 268 rooms are soundproofed and have an array of amenities, including iPod docks, refrigerators, and minibars. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Other standard amenities include coffee makers, free newspapers, and free long-distance calls.
Guests of Grand Beach Hotel Surfside have access to a full-service spa, 3 outdoor pools, and a fitness center. Valet parking is offered for USD 44.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include 4 spa tubs, free WiFi in public areas, and conference space.
For the price, this hotel falls short. Their staff on the phone was excellent. In person, uncaring and inattentive.
Filthy and staff had terrible attitude and poor service
Dear Valued guest, thank you for leaving a review of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.
Dear Piotr, thank you for leaving a review of your recent visit to our hotel. We do strive to provide the best of service and accommodations and are sincerely sorry, if any of the services and accommodations provided to you during your stay were anything less than that. We do hope you shall give our property another chance to earn back your trust.
Meticulously clean, beautiful grounds, friendly staff
Dear Smith, it means so much to us that you chose to join us at the Grand Beach Hotel Surfside and that you enjoyed your stay on property. We are grateful for the compliments you had to share of our room accommodations, excellent housekeeping service, and truly attentive staff service attitude throughout the hotel. Your kind review and feedback are greatly appreciated and will certainly be passed along to the hard working teams on property. Thank you and we look forward to your return.
Hotel is beautiful. Kids loved the onsite pools, hot tubs, and beaches. We wanted a family style hotel over the New Years time, and this fit the bill nicely. The roof top pool/bar was 21 and over which we didn't realize going in, but wasn't a big issue. The two in hotel bars tended to close early or not open at all, but could be due to COVID. Property is located pretty far north and most walkable restaurants required reservations if you wanted to eat at normal times, but it is a short Uber or bus trip south to the hot spots. Overall, a very good experience for my family for our first time to Miami.
Dear Valued guest, thank you so much for trusting us at the Grand Beach Hotel Surfside as your home away from home on this most recent, first time visit to Miami and the area. We are beyond delighted to learn about the fantastic experience you and your family have enjoyed. We would like to thank you for the positive remarks you have made about the beautiful hotel grounds, excellent leisure facilities and convenient beachfront hotel location. We do wish to take the time to note that the current hours of operation of the onsite bar areas are indeed temporary as a result of the pandemic - we sure will be moving to the standard hours of operation in these areas as soon as possible. Thank you dearly for your kind, five-star feedback. For us and the hard working teams onsite it will be a pleasure to welcome you back and to serve you again on your next trip to Miami.
Dear Guest, thank you for staying with us and for your review. We look forward to welcoming you back!
Dear Guest, we are sorry you did not enjoy your stay with us. If there are any comments you can share to help us address and improve, we would appreciate it. We hope you are well and safe.
Stay away , the most rude staff I have ever seen. If you need a fork, cup of ice or just a cup get ready to pay for it and then get ready for the rudeness.
Dear Guest, thank you for staying with us and for your feedback. We apologize for your experience while staying with us. We have shared and addressed your concerns with our team. We hope you are well and safe.
This is a beautiful hotel. However, the service was horrible.
Dear Guest, Thank you for staying with us and for your feedback. Our staff does their best to deliver the best possible service and we apologize for your experience. Our goal is to always work on training and to improve. We hope you will give us another opportunity where you will have a very different service experience.
Amazing location in Surfside. Beautiful setting! Understaffed hotel, but got what I paid for! If you are looking for a nice hotel in surfside for a reasonable price, look no further! Staff was nice, just go in with expectation that this isnt a luxury resort and you will have a wonderful time.
Dear Guest, Thank you for staying with us and for your feedback. We look forward to welcoming you back in the future.
Dear Valued guest, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. Please rest assured that your comments will be reviewed by our team and corrective actions will be taken accordingly. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel Surfside in the future.