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Recent guest reviews

It was such a relaxing space to spend my time. I loved the proximity to the beach and the friendliness of the staff. I was offered champagne at check-in which was definitely needed. It was such a pleasure to be here and I will definitely be back.

Had a very nice and comfterbale stay

Beautiful hotel, quiet atmosphere. Friendly staff and great view. I have been here 4 times with my family and will definitely be back.

For the price, this hotel falls short. Their staff on the phone was excellent. In person, uncaring and inattentive.

Filthy and staff had terrible attitude and poor service

Meticulously clean, beautiful grounds, friendly staff

Hotel is beautiful. Kids loved the onsite pools, hot tubs, and beaches. We wanted a family style hotel over the New Years time, and this fit the bill nicely. The roof top pool/bar was 21 and over which we didn't realize going in, but wasn't a big issue. The two in hotel bars tended to close early or not open at all, but could be due to COVID. Property is located pretty far north and most walkable restaurants required reservations if you wanted to eat at normal times, but it is a short Uber or bus trip south to the hot spots. Overall, a very good experience for my family for our first time to Miami.

Stay away , the most rude staff I have ever seen. If you need a fork, cup of ice or just a cup get ready to pay for it and then get ready for the rudeness.

This is a beautiful hotel. However, the service was horrible.

Amazing location in Surfside. Beautiful setting! Understaffed hotel, but got what I paid for! If you are looking for a nice hotel in surfside for a reasonable price, look no further! Staff was nice, just go in with expectation that this isnt a luxury resort and you will have a wonderful time.

Everything was mediocre. Was disappointed with how difficult it was to get through to the front desk staff. They simply do not answer the phone. My refrigerator was not working and the common areas should have been cleaned better. The carpet in the halls needed to be cleaned and vacuumed. Ice machines weren’t working. I stayed for two days and the halls were not vacuumed. Other than that everything was ok. Not the best but ok.

Great stay best service highly recommended to stsy here lovely view

beach was closed rooftop pool was closed staff was not trying to be helpful only cared about the event coming up did not even let me leave my luggage there until my flight later that evening

Collins Avenue Surfside FL

Hotel highlights

  • Walking distance to Surfside Beach and Bal Harbour Shops
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Surfside Beach is within a 5-minute walk of Grand Beach Hotel Surfside while other popular sites like Bal Harbour Shops are within a 15-minute stroll. This 268-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a restaurant.


Dining

This hotel serves as home to a restaurant, which has ocean views and specializes in international cuisine, along with a rooftop bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, refrigerators, and minibars.


Property features

Guests of Grand Beach Hotel Surfside have access to a full-service spa, 3 outdoor pools, and a gym. Valet parking is offered for USD 49 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach hotel include 4 spa tubs, free WiFi in public areas, and conference space.

Room options

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

1 King Bed | Sleeps 4

Room, Multiple Beds, Pool View (Family Suite King King)

2 King Beds | Sleeps 8

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

2 King Beds | Sleeps 6

Room, 3 Twin Beds (Partial Oceanview 2 Bedroom Queen Dbl)

3 Twin Beds | Sleeps 6

Guest reviews for Grand Beach Hotel Surfside

Everyone (25) Couples (9) Family (20)
5
Everyone

It was such a relaxing space to spend my time. I loved the proximity to the beach and the friendliness of the staff. I was offered champagne at check-in which was definitely needed. It was such a pleasure to be here and I will definitely be back.

By on Mar 10, 2022

Review comment responded on Mar 11, 2022

Dear Fatima, thank you for giving Grand Beach Hotel Surfside the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

5
Family

Had a very nice and comfterbale stay

By on Dec 10, 2021

Review comment responded on Dec 11, 2021

Dear Yehuda, thank you for giving Grand Beach Hotel Surfside the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

5
Everyone

By on Aug 24, 2021

5
Family

Beautiful hotel, quiet atmosphere. Friendly staff and great view. I have been here 4 times with my family and will definitely be back.

By on Jul 10, 2021

2
Family

For the price, this hotel falls short. Their staff on the phone was excellent. In person, uncaring and inattentive.

By on Apr 22, 2021

Review comment responded on Apr 26, 2021

Dear Valued guest, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. Please rest assured that your comments will be reviewed by our team and corrective actions will be taken accordingly. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel Surfside in the future.

1
Everyone

Filthy and staff had terrible attitude and poor service

By on Feb 20, 2021

Review comment responded on Feb 24, 2021

Dear Valued guest, thank you for leaving a review of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

1
Everyone

By on Jan 31, 2021

Review comment responded on Feb 10, 2021

Dear Piotr, thank you for leaving a review of your recent visit to our hotel. We do strive to provide the best of service and accommodations and are sincerely sorry, if any of the services and accommodations provided to you during your stay were anything less than that. We do hope you shall give our property another chance to earn back your trust.

5
Family

Meticulously clean, beautiful grounds, friendly staff

By on Jan 14, 2021

Review comment responded on Jan 14, 2021

Dear Smith, it means so much to us that you chose to join us at the Grand Beach Hotel Surfside and that you enjoyed your stay on property. We are grateful for the compliments you had to share of our room accommodations, excellent housekeeping service, and truly attentive staff service attitude throughout the hotel. Your kind review and feedback are greatly appreciated and will certainly be passed along to the hard working teams on property. Thank you and we look forward to your return.

5
Family with small children

Hotel is beautiful. Kids loved the onsite pools, hot tubs, and beaches. We wanted a family style hotel over the New Years time, and this fit the bill nicely. The roof top pool/bar was 21 and over which we didn't realize going in, but wasn't a big issue. The two in hotel bars tended to close early or not open at all, but could be due to COVID. Property is located pretty far north and most walkable restaurants required reservations if you wanted to eat at normal times, but it is a short Uber or bus trip south to the hot spots. Overall, a very good experience for my family for our first time to Miami.

By on Jan 7, 2021

Review comment responded on Jan 8, 2021

Dear Valued guest, thank you so much for trusting us at the Grand Beach Hotel Surfside as your home away from home on this most recent, first time visit to Miami and the area. We are beyond delighted to learn about the fantastic experience you and your family have enjoyed. We would like to thank you for the positive remarks you have made about the beautiful hotel grounds, excellent leisure facilities and convenient beachfront hotel location. We do wish to take the time to note that the current hours of operation of the onsite bar areas are indeed temporary as a result of the pandemic - we sure will be moving to the standard hours of operation in these areas as soon as possible. Thank you dearly for your kind, five-star feedback. For us and the hard working teams onsite it will be a pleasure to welcome you back and to serve you again on your next trip to Miami.

5
Everyone

By on Dec 7, 2020

Review comment responded on Dec 8, 2020

Dear Guest, thank you for staying with us and for your review. We look forward to welcoming you back!

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