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The Ritz-Carlton Bal Harbour, Miami

5.0 star property
Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for The Ritz-Carlton Bal Harbour, Miami

View from room
Outdoor pool, cabanas (surcharge), pool umbrellas
View from property
On the beach, white sand, sun loungers, beach umbrellas
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Housekeeping
  • Parking available
  • Room service

Explore the area

View in a map
10295 Collins Ave, Bal Harbour, FL, 33154
  • Place, Bal Harbour Beach
    ‪3 min walk‬
  • Place, Surfside Beach
    ‪18 min walk‬
  • Place, Aventura Mall
    ‪11 min drive‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony (View)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Non Smoking, Balcony (View)

9.2 out of 10
Wonderful
(17 reviews)
  • 510 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (View)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Balcony (View)

10.0 out of 10
Exceptional
(3 reviews)
  • 510 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(5 reviews)
  • 510 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • 510 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (View)

42-cm Smart TV with cable channels, TV, video-game console

Suite, 1 Bedroom, Non Smoking, Balcony (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 1147 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

42-cm Smart TV with cable channels, TV, video-game console

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • 1147 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Ritz-Carlton Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

The Ritz-Carlton Suite

10.0 out of 10
Exceptional
(1 review)
  • 2800 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Bal Harbour Suite

The Bal Harbour Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

The Bal Harbour Suite

  • 1657 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony (View), 2 Kings

42-cm Smart TV with cable channels, TV, video-game console

Suite, 2 Bedrooms, Non Smoking, Balcony (View), 2 Kings

  • 1657 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony (View), 1 King and 2 Queens

42-cm Smart TV with cable channels, TV, video-game console

Suite, 2 Bedrooms, Non Smoking, Balcony (View), 1 King and 2 Queens

  • 1657 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony), 2 Kings

42-cm Smart TV with cable channels, TV, video-game console

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony), 2 Kings

  • 1657 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony), 1 King and 2 Queens

42-cm Smart TV with cable channels, TV, video-game console

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony), 1 King and 2 Queens

  • 1657 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for The Ritz-Carlton Suite, 2 Bedrooms (1 King, 2 Queens)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

The Ritz-Carlton Suite, 2 Bedrooms (1 King, 2 Queens)

  • 2798 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 1152 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Bal Harbour

The Ritz-Carlton Bal Harbour, Miami places you within a 15-minute drive of popular attractions such as Aventura Mall and Miami Beach Boardwalk. This 5-star hotel has 106 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Bal Harbour Beach - 3 min walk - 0.2 miles
  • Haulover Park - 3 min walk - 0.2 miles
  • Bal Harbour Shops - 14 min walk - 0.8 miles
  • Surfside Beach - 18 min walk - 1.0 mile
  • Aventura Mall - 11 min drive - 6.3 miles

Getting around

  • Aventura Brightline Train Station (AVT) - 13 min drive
  • Miami Intl. Airport (MIA) - 44 min drive

Restaurants

  • ‪Pura Vida Miami - ‬3 min drive
  • ‪Starbucks - ‬17 min walk
  • ‪Makoto - ‬15 min walk
  • ‪Bal Harbor Bistro - ‬19 min walk
  • ‪Hillstone - ‬15 min walk

About this property

The Ritz-Carlton Bal Harbour, Miami

Luxury hotel on the beach, with outdoor pool
Guests of The Ritz-Carlton Bal Harbour, Miami enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 55 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a sauna, a hot tub, and meeting rooms.
42-cm Smart TVs come with cable channels and DVD players, and guests can stay connected with free wired internet. Pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies, iPod docks, and minibars are also standard. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Exhale has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

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  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
9.0 out of 10, Wonderful, 386 reviews
$741 nightly
The price is $823
Oct 27 - Oct 28
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free shopping center shuttle
  • Limo/town car service
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 25 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Artisan Beach House
  • Water's Edge

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Hand-held showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-cm smart TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 27 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 75.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 72.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 per person
  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

One Bal Harbour
One Bal Harbour Resort
Ritz-Carlton Bal Harbour Miami Hotel
Ritz-Carlton Miami Hotel
Ritz-Carlton Bal Harbour Miami
One Bal Harbour Resort And Spa
One Bal Harbour Hotel Bal Harbour
Regent Bal Harbour
The Ritz-Carlton Bal Harbour, Miami Florida
The Ritz-Carlton Bal Harbour, Miami Hotel
The Ritz-Carlton Bal Harbour, Miami Bal Harbour
The Ritz-Carlton Bal Harbour, Miami Hotel Bal Harbour

Frequently asked questions

Are free cancellation options available at The Ritz-Carlton Bal Harbour, Miami?

The Ritz-Carlton Bal Harbour, Miami offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at The Ritz-Carlton Bal Harbour, Miami?

As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Bal Harbour, Miami on Oct 20, 2025 start from $650.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around The Ritz-Carlton Bal Harbour, Miami?

This hotel in Bal Harbour is within a 10-minute walk of Bal Harbour Beach and Baker's Haulover Inlet. You'll also find Surfside Beach and Bal Harbour Shops less than a mile away.

Will I be able to park at The Ritz-Carlton Bal Harbour, Miami?

Yes, secured valet parking is offered for USD 55 per night with in/out privileges. Electric car charging is also available for guests.

Is there a spa at The Ritz-Carlton Bal Harbour, Miami?

Exhale is the hotel's spa and services include deep-tissue massages, Swedish massages, hydrotherapy, and couples treatments.

Does The Ritz-Carlton Bal Harbour, Miami feature a casino at the property?

No, The Ritz-Carlton Bal Harbour, Miami doesn't have a casino.

Is there an indoor pool at The Ritz-Carlton Bal Harbour, Miami?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at The Ritz-Carlton Bal Harbour, Miami?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Are there hot tubs at The Ritz-Carlton Bal Harbour, Miami?

Yes, guests can enjoy a spa tub at this hotel.

Does The Ritz-Carlton Bal Harbour, Miami have a restaurant that serves breakfast?

Yes, The Ritz-Carlton Bal Harbour, Miami has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does The Ritz-Carlton Bal Harbour, Miami allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Ritz-Carlton Bal Harbour, Miami for a fee of USD 150.00 per accommodation, per stay. The property also provides food and water bowls. A deposit of USD 250 per stay is collected.

Are there connecting rooms at The Ritz-Carlton Bal Harbour, Miami?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from The Ritz-Carlton Bal Harbour, Miami?

The closest major airport to The Ritz-Carlton Bal Harbour, Miami is Miami, FL (MPB-Public Seaplane Base), which is 14.8 mi away (41 minutes by car). Another top airport is Miami, FL (OPF-Opa Locka Executive), which is located 14.9 mi away (48-minute drive).

Can I book a room with a balcony at The Ritz-Carlton Bal Harbour, Miami?

Yes, every guestroom at The Ritz-Carlton Bal Harbour, Miami comes with a furnished balcony with some featuring ocean views.

Does The Ritz-Carlton Bal Harbour, Miami offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at The Ritz-Carlton Bal Harbour, Miami.

The Ritz-Carlton Bal Harbour, Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 321 out of 443 reviews
Rating 8 - Good. 59 out of 443 reviews
Rating 6 - Okay. 29 out of 443 reviews
Rating 4 - Poor. 15 out of 443 reviews
Rating 2 - Terrible. 19 out of 443 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Alberto

Traveled with family
avg service, hidden daily fees, not planning on staying again in this hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

colleen, Winston Salem

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent in every way; especially the staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Payton Lorren

Liked: Cleanliness, amenities, property conditions & facilities
Had a very lovely stay here, Property was amazing, views were awesome.
Stayed 4 nights in Jun 2025

2/10 Terrible

Dimitri

Disliked: Amenities, property conditions & facilities
Hotel triggered fraud protection on my Chase Sapphire Preferred card. Instead of contacting me they just locked me out of my prepaid room. I felt like a criminal. Their beach is useless and covered with seaweed. They are happy to charge $300 for a day bed but cant be bothered to rake the seaweed and trash out of the beach sand like real luxury hotels do. Also they had the audacity to add a "gratuity" charge of 74$ to my minibar. Its like paying a tip to a vending machine. I think im going to avoid all marriot properties from now on. They are all acting in a consistently anti customer way.
Stayed 3 nights in Jun 2025

10/10 Excellent

minhaj

Stayed 3 nights in Jun 2025

8/10 Good

Mark

Stayed 3 nights in Jun 2025

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, amenities
Nice stay although the hotel could use some touch ups , especially in pool area
Stayed 4 nights in May 2025

10/10 Excellent

Christy

Stayed 3 nights in May 2025

10/10 Excellent

Olof

Stayed 3 nights in May 2025

10/10 Excellent

moji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Devyne, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was congenial and very accommodating!
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very nice beach, and very nice staff.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ilker, london

Stayed 5 nights in Mar 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Matthew, Smithville

Traveled with family
Liked: Cleanliness
For the price point, every staff member should be going above and beyond. Some did: Daniel at the beach, the young lady at check in, the bellman at check in. But many acted as if we were bothering them if we had a request or a question. Again, for price point, service should be above and beyond, and many times it was avg or below avg. Beach service was very slow and infrequent, “starts” at 11:30 (too late) and in reality never had a server before 12ish, then took 30-45 min to get food. Restaurants were both 7/10. Nothing to write home about. For the money spent, we won’t be returning. We’ve stayed at comparable properties within a mile or so, with 10/10 restaurants and 10/10 service.
Stayed 1 night in Mar 2025

10/10 Excellent

Deborah

Stayed 1 night in Mar 2025

10/10 Excellent

Valde

Stayed 4 nights in Feb 2025

10/10 Excellent

Sonny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

frank

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jason

Stayed 2 nights in Jan 2025

10/10 Excellent

gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

4/10 Poor

C Harley

Liked: Cleanliness
Disliked: Staff & service

Past its best, needs an update

Poor service. Room had to be changed, still had problems. Need to get the basics right. Property needs an update. Staff need to be more reactive to issues. There are so many hotel options in the area, go elsewhere.
Stayed 7 nights in Jan 2025

10/10 Excellent

Luiz

Stayed 7 nights in Jan 2025

10/10 Excellent

Katie

Traveled with family
Liked: Amenities
suite
Stayed 3 nights in Jan 2025

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